Error Message While Running Sequence from Planning and/or SmartView

Question

Following error is thrown while running a sequence from either planning or smartview at a higher level.
"*An error occurred while running the specified calc script. Check the log for details*"
This is very weird because it does not happened with any of the following:
1. Running same sequence from AAS at higher level
2. Running at lower level entity either planning or smartview
3. Running from Planning or smartview with split sequence at higher level
4. Running each rule within the sequence from Planning or smartview
What have we done?
1. Checked every log file, Essbase, Planning, HBR - no error message is logged despite above statement.
2. Recycled environment
3. Stopped and restated DB and APP
Other info:
1. DB.log file is 1.2gb
2. No meta data changes
3. We could not able to replicate same in Q and Dev
4. Looked at cache setting
5. Sequence does not fail at the same place
6. Recently updated calclockblockhigh to 15000 (restarted environment)
Environment:
Planning suite: 9.3.0.1 with 9.3.1 APS.
We are going nuts and any feedback is greatly appreciated!
Thanks!
Edited by: venuramini on Jul 9, 2009 3:50 PM
Added environment section.

Answer 1

Hi,
To start Planning as a foreground app, stop the Planning service and then go to Start - Programs - Hyperion Solutions - Hyperion Planning - Start Planning (Apache Tomcat).
Thats if you are using Tomcat of course. A DOS window should then pop.
What value did you enter for the HBR properties? Have you tried 960000 for both? Remember you need to restart the Planning services for changes to take effect.
Have you tried increasing some of the properties in the HBRServer.properties under Hyperion\AnalyticAdministrationServices such as:
HBR.timeout
Try setting it to 30000
The restart the AAS service for the changes to take effect.
Hope this helps.
Seb