Error message while trying use Adobe Export PDF (to word)

I have an "active"account for Adobe Export PDF/Word. Every time I try to convert a PDF to a word document the following error pops up everytime: "An error occurred while trying to access this service". Is there a solution?

I'm sorry you're getting this error. Could you try the following?
1) Log out of your account and log back in. Do you get the same error as before?
2) Log in to the ExportPDF service on the web ( https://cloud.acrobat.com/exportpdf ). Do you still get the same error if you directly upload the PDF at the website and try to export it there?

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