Error message "you need to restart you computer hold down the power..."

Hello, I am running an 09 Macbook Pro os x 10.5.7. I just got the above error message while I was browsing the internet and now I cannot load the system. I press restart, but it keeps going to the same screen. I know that this is a kernel panic message but I cannot get in the system to see the error logs. I tried loading the System disc and was able to run Disk Utility from the Cd. The drive is Verified and I ran a Repair Disk and I repaired the Disk Permissions. On completion of both I receive the message "The volume appears to be OK." so it seems like nothing was repaired.
I also ran a Apple Hardware test, and everything came back ok there as well, no problems. But I still cannot load the OS X.
I even tried booting from an external os x via USB that I have, and my mac was able to run that system ok, so I don't think it is a problem with the RAM. I have not loaded any new software, nor have I added any peripherals.
I am not able to boot in safe mode. What else could be causing this error? Is there any way I can access my data to backup so I can zero out the HD and reload the Os X?

If you have and use a Clone Utility (example: donationware, a free-running
tool from Bombich Software known as Carbon Copy Cloner) it can copy
the complete OS X system and apps, to a supported external hard drive
and all of your user files, accounts, contacts and passwords along with
all the applications {as they are and work in the computer} will be saved.
• Carbon Copy Cloner - home:
http://www.bombich.com/index.html
Short of having recorded or written down the actual pass keycode of any
third party application requiring it, if you do not make a clone of your Mac
to some boot-capable device with sufficient capacity to use it correctly,
you may lose them. The problem with getting support from software makers
whose products you bought, then lost all documentation, is that they may
not wish to help you; and you may not get a replacement pass keycode to
re-install the application, and won't get replacement install discs if lost.
So, the idea of a complete clone of the computer so you have all that
extra stuff, not just the System but the Applications and files, is about
the best chance of saving the contents just like they are in the computer.
An example of a backup strategy for Mac OS X using Disk Utility and
Carbon Copy Cloner, is as follows on this web site I just found. The
Home site for downloading CCC per above link, also has good info.
PS: When you make a bootable clone, and start the computer from it, for
the first time, be sure to run its Disk Utility, and +repair disc permissions+.
• Backup Strategy for Mac OS X using Disk Utility and Carbon Copy Cloner:
http://www.midwesternmac.com/tutorial/2009-03-31/backup-strategy-mac-os-x-using- disk-utility-carbon-copy-cloner-etc
Perhaps someone else may contribute insights; while I have other
chores to attend to, and am a bit rusty with my clone making skills
there's no help for me to get these other tasks done...
Good luck & happy computing!

Similar Messages

  • Kernel panics, message saying "You need to restart your computer.Hold down the Power..." I am in the middle of HSC very URGENT please help!! Mac keeps needing to restart!!

    Kernel panics, message saying "You need to restart your computer.Hold down the Power..." I am in the middle of HSC very URGENT please help!! Mac keeps needing to restart!!
    I looked in console and its saying that it may be because of Sophos Anti-Virus, i deleted and uninstalled all traces of Sophos but looked in console and this is some of the lines coming up:
    26/09/13 10:11:17.945 PM com.apple.launchd: (com.sophos.intercheck[6460]) posix_spawn("/Library/Sophos Anti-Virus/InterCheck.app/Contents/MacOS/InterCheck", ...): No such file or directory
    26/09/13 10:11:17.945 PM com.apple.launchd: (com.sophos.autoupdate[6461]) posix_spawn("/Library/Sophos Anti-Virus/SophosAutoUpdate.app/Contents/MacOS/SophosAutoUpdate", ...): No such file or directory
    26/09/13 10:11:17.945 PM com.apple.launchd: (com.sophos.notification[6462]) posix_spawn("/Library/Sophos Anti-Virus/SophosAntiVirus.app/Contents/MacOS/SophosAntiVirus", ...): No such file or directory
    26/09/13 10:11:17.946 PM com.apple.launchd: (com.sophos.intercheck[6460]) Exited with code: 1
    26/09/13 10:11:17.946 PM com.apple.launchd: (com.sophos.intercheck) Throttling respawn: Will start in 10 seconds
    26/09/13 10:11:17.946 PM com.apple.launchd: (com.sophos.autoupdate[6461]) Exited with code: 1
    26/09/13 10:11:17.946 PM com.apple.launchd: (com.sophos.autoupdate) Throttling respawn: Will start in 10 seconds
    26/09/13 10:11:17.946 PM com.apple.launchd: (com.sophos.notification[6462]) Exited with code: 1
    26/09/13 10:11:17.946 PM com.apple.launchd: (com.sophos.notification) Throttling respawn: Will start in 10 seconds
    26/09/13 10:11:18.291 PM Safari: self <TabContentView: 0x7f8d5dd1aa50>
    26/09/13 10:11:22.617 PM Safari: self <TabContentView: 0x7f8d5db7bb00>
    26/09/13 10:11:27.866 PM Safari: self <TabContentView: 0x7f8d5c331a70>
    26/09/13 10:12:19.939 PM com.apple.launchd.peruser.501: (com.sophos.uiserver[6487]) posix_spawn("/Library/Sophos Anti-Virus/SophosUIServer.app/Contents/MacOS/SophosUIServer", ...): No such file or directory
    26/09/13 10:12:19.939 PM com.apple.launchd.peruser.501: (com.sophos.uiserver[6487]) Exited with code: 1
    26/09/13 10:12:19.939 PM com.apple.launchd.peruser.501: (com.sophos.uiserver) Throttling respawn: Will start in 10 seconds"
    Looked all over computer and cant find anything of Sophos please help very urgent!

    That was all that there was in the most recent one, how long do you think it could take to fix?
    Here is the second most recent:
    Wed Sep 25 15:39:39 2013
    panic(cpu 0 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f81757965, type 14=page fault, registers:
    CR0: 0x0000000080010033, CR2: 0xffffff81acc397fe, CR3: 0x000000001e2b5025, CR4: 0x00000000000606e0
    RAX: 0x000000001d31a000, RBX: 0x0000000000000000, RCX: 0x0000000000000000, RDX: 0x0000000000000000
    RSP: 0xffffff80b0dbb710, RBP: 0xffffff80b0dbb820, RSI: 0x0000000000000000, RDI: 0x0000000000000001
    R8:  0x000000000000000a, R9:  0x0000000000000378, R10: 0x0000000000000128, R11: 0x0000000000000378
    R12: 0xffffff800c626400, R13: 0x0000000000000000, R14: 0x0000000000000000, R15: 0xffffff81acc39802
    RFL: 0x0000000000010246, RIP: 0xffffff7f81757965, CS:  0x0000000000000008, SS:  0x0000000000000010
    CR2: 0xffffff81acc397fe, Error code: 0x0000000000000000, Faulting CPU: 0x0
    Backtrace (CPU 0), Frame : Return Address
    0xffffff80b0dbb3c0 : 0xffffff8000220792
    0xffffff80b0dbb440 : 0xffffff80002c4794
    0xffffff80b0dbb5f0 : 0xffffff80002da55d
    0xffffff80b0dbb610 : 0xffffff7f81757965
    0xffffff80b0dbb820 : 0xffffff7f817667a0
    0xffffff80b0dbb840 : 0xffffff7f8173a58e
    0xffffff80b0dbb870 : 0xffffff7f8177fb6f
    0xffffff80b0dbb8a0 : 0xffffff7f81779632
    0xffffff80b0dbb8d0 : 0xffffff7f8177d7d5
    0xffffff80b0dbb900 : 0xffffff7f8177c6db
    0xffffff80b0dbb9e0 : 0xffffff7f817412b8
    0xffffff80b0dbba10 : 0xffffff7f81778684
    0xffffff80b0dbba30 : 0xffffff7f817449ce
    0xffffff80b0dbbb60 : 0xffffff7f81741a4c
    0xffffff80b0dbbbc0 : 0xffffff8000655f3e
    0xffffff80b0dbbbe0 : 0xffffff800065681a
    0xffffff80b0dbbc40 : 0xffffff8000656fbb
    0xffffff80b0dbbd80 : 0xffffff80002a3f08
    0xffffff80b0dbbe80 : 0xffffff8000223096
    0xffffff80b0dbbeb0 : 0xffffff80002148a9
    0xffffff80b0dbbf10 : 0xffffff800021bbd8
    0xffffff80b0dbbf70 : 0xffffff80002aef10
    0xffffff80b0dbbfb0 : 0xffffff80002daec3
          Kernel Extensions in backtrace:
             com.apple.driver.AppleIntelHD3000Graphics(7.3.2)[A2328231-E577-32FF-B20F-D08BDC FE9C51]@0xffffff7f81738000->0xffffff7f8179bfff
                dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f80889000
                dependency: com.apple.iokit.IONDRVSupport(2.3.4)[7C8672C4-8B0D-3CCF-A79A-23C62E90F895]@0xff ffff7f80d2e000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80cf5000
    BSD process name corresponding to current thread: WindowServer
    Mac OS version:
    11G63b
    Kernel version:
    Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64
    Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5
    System model name: MacBookPro8,1 (Mac-94245B3640C91C81)
    System uptime in nanoseconds: 1866666823698
    last loaded kext at 480357661446: com.apple.filesystems.smbfs          1.7.2 (addr 0xffffff7f80795000, size 241664)
    last unloaded kext at 303348424187: com.apple.driver.AppleUSBUHCI          5.1.0 (addr 0xffffff7f80af7000, size 65536)
    loaded kexts:
    com.sophos.kext.sav          8.0.14
    org.virtualbox.kext.VBoxNetAdp          4.2.16
    org.virtualbox.kext.VBoxNetFlt          4.2.16
    org.virtualbox.kext.VBoxUSB          4.2.16
    org.virtualbox.kext.VBoxDrv          4.2.16
    com.logmein.driver.LogMeInSoundDriver          1.0.2
    com.Greatdy.driver.SystemAudioCapture          1.0.0
    com.apple.filesystems.smbfs          1.7.2
    com.apple.driver.AppleHWSensor          1.9.5d0
    com.apple.driver.AppleMikeyHIDDriver          122
    com.apple.iokit.IOBluetoothSerialManager          4.0.8f17
    com.apple.driver.AudioAUUC          1.59
    com.apple.driver.AppleHDA          2.2.5a5
    com.apple.driver.AppleMikeyDriver          2.2.5a5
    com.apple.driver.AGPM          100.12.75
    com.apple.driver.AppleUpstreamUserClient          3.5.9
    com.apple.driver.SMCMotionSensor          3.0.2d6
    com.apple.driver.AppleSMCPDRC          5.0.0d8
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.AudioIPCDriver          1.2.3
    com.apple.driver.AppleSMCLMU          2.0.1d2
    com.apple.driver.ApplePolicyControl          3.1.33
    com.apple.driver.ACPI_SMC_PlatformPlugin          5.0.0d8
    com.apple.driver.AppleIntelHD3000Graphics          7.3.2
    com.apple.driver.AppleBacklight          170.2.2
    com.apple.driver.AppleLPC          1.6.0
    com.apple.driver.AppleMCCSControl          1.0.33
    com.apple.filesystems.autofs          3.0
    com.apple.driver.AppleUSBTCButtons          227.6
    com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.8f17
    com.apple.driver.AppleUSBTCKeyboard          227.6
    com.apple.driver.AppleIRController          312
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          33
    com.apple.iokit.SCSITaskUserClient          3.2.1
    com.apple.driver.XsanFilter          404
    com.apple.iokit.IOAHCISerialATAPI          2.0.3
    com.apple.iokit.IOAHCIBlockStorage          2.1.0
    com.apple.driver.AppleUSBHub          5.1.0
    com.apple.driver.AppleFWOHCI          4.9.0
    com.apple.driver.AirPort.Brcm4331          561.7.22
    com.apple.driver.AppleSDXC          1.2.2
    com.apple.iokit.AppleBCM5701Ethernet          3.2.4b8
    com.apple.driver.AppleEFINVRAM          1.6.1
    com.apple.driver.AppleSmartBatteryManager          161.0.0
    com.apple.driver.AppleAHCIPort          2.3.1
    com.apple.driver.AppleUSBEHCI          5.1.0
    com.apple.driver.AppleACPIButtons          1.5
    com.apple.driver.AppleRTC          1.5
    com.apple.driver.AppleHPET          1.7
    com.apple.driver.AppleSMBIOS          1.9
    com.apple.driver.AppleACPIEC          1.5
    com.apple.driver.AppleAPIC          1.6
    com.apple.driver.AppleIntelCPUPowerManagementClient          195.0.0
    com.apple.nke.applicationfirewall          3.2.30
    com.apple.security.quarantine          1.4
    com.apple.security.TMSafetyNet          8
    com.apple.driver.AppleIntelCPUPowerManagement          195.0.0
    com.apple.iokit.IOSerialFamily          10.0.5
    com.apple.driver.DspFuncLib          2.2.5a5
    com.apple.iokit.IOSurface          80.0.2
    com.apple.iokit.IOFireWireIP          2.2.5
    com.apple.driver.AppleHDAController          2.2.5a5
    com.apple.iokit.IOHDAFamily          2.2.5a5
    com.apple.iokit.IOAudioFamily          1.8.6fc18
    com.apple.kext.OSvKernDSPLib          1.3
    com.apple.driver.AppleGraphicsControl          3.1.33
    com.apple.driver.AppleSMC          3.1.3d10
    com.apple.driver.IOPlatformPluginLegacy          5.0.0d8
    com.apple.driver.AppleSMBusPCI          1.0.10d0
    com.apple.driver.AppleBacklightExpert          1.0.4
    com.apple.driver.IOPlatformPluginFamily          5.1.1d6
    com.apple.iokit.IONDRVSupport          2.3.4
    com.apple.driver.AppleSMBusController          1.0.10d0
    com.apple.driver.AppleIntelSNBGraphicsFB          7.3.2
    com.apple.iokit.IOGraphicsFamily          2.3.4
    com.apple.kext.triggers          1.0
    com.apple.driver.AppleUSBBluetoothHCIController          4.0.8f17
    com.apple.iokit.IOBluetoothFamily          4.0.8f17
    com.apple.driver.AppleThunderboltDPInAdapter          1.8.5
    com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.5
    com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.5
    com.apple.driver.AppleUSBMultitouch          230.5
    com.apple.iokit.IOUSBHIDDriver          5.0.0
    com.apple.driver.AppleUSBMergeNub          5.1.0
    com.apple.driver.AppleUSBComposite          5.0.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.2.1
    com.apple.iokit.IOBDStorageFamily          1.7
    com.apple.iokit.IODVDStorageFamily          1.7.1
    com.apple.iokit.IOCDStorageFamily          1.7.1
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.2.1
    com.apple.driver.AppleThunderboltNHI          1.6.0
    com.apple.iokit.IOThunderboltFamily          2.0.3
    com.apple.iokit.IOUSBUserClient          5.0.0
    com.apple.iokit.IOFireWireFamily          4.4.8
    com.apple.iokit.IO80211Family          420.3
    com.apple.iokit.IOEthernetAVBController          1.0.1b1
    com.apple.iokit.IONetworkingFamily          2.1
    com.apple.iokit.IOAHCIFamily          2.0.8
    com.apple.iokit.IOUSBFamily          5.1.0
    com.apple.driver.AppleEFIRuntime          1.6.1
    com.apple.iokit.IOHIDFamily          1.7.1
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          177.11
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.driver.DiskImages          331.7
    com.apple.iokit.IOStorageFamily          1.7.2
    com.apple.driver.AppleKeyStore          28.18
    com.apple.driver.AppleACPIPlatform          1.5
    com.apple.iokit.IOPCIFamily          2.7
    com.apple.iokit.IOACPIFamily          1.4

  • I have a MacBook Pro 13.3 OS- MAC OS X LION.Whenever I am staring the computer, it says You need to restart your computer by pressing the power button.I did this number of times and everytime it freezes to the same screen.Solution needed urgently pls.

    I have a MacBook Pro 13.3 OS- MAC OS X LION.
    Whenever I am staring the computer, it says You need to restart your computer by pressing the power button.
    I did this number of times and everytime it freezes to the same screen.Solution needed urgently pls.
    Thank you for any help in this regard that comes fast.

    The details of the kernel-panic report is as follows-
    Interval Since Last Panic Report:  1458653 sec
    Panics Since Last Report:          6
    Anonymous UUID:                    70BA6A**************************************************
    Sun Sep 16 23:00:13 2012
    panic(cpu 0 caller 0xffffff80002c4794): Kernel trap at 0xffffff8000290560, type 14=page fault, registers:
    CR0: 0x0000000080010033, CR2: 0x0000000000800028, CR3: 0x000000000a509005, CR4: 0x00000000001606e0
    RAX: 0x0000000000000001, RBX: 0x0000000000820000, RCX: 0xffffff801122dc40, RDX: 0x0000000000020501
    RSP: 0xffffff80ef3d3da0, RBP: 0xffffff80ef3d3dc0, RSI: 0x000000002b1d78b6, RDI: 0xffffff800342d280
    R8:  0xffffff80ef3d3f08, R9:  0xffffff80ef3d3ef8, R10: 0x000000010d901000, R11: 0x0000000000000206
    R12: 0xffffff800342d280, R13: 0x0000000000000000, R14: 0xffffff8011cd6500, R15: 0x0000000000800000
    RFL: 0x0000000000010206, RIP: 0xffffff8000290560, CS:  0x0000000000000008, SS:  0x0000000000000000
    CR2: 0x0000000000800028, Error code: 0x0000000000000000, Faulting CPU: 0x0
    Backtrace (CPU 0), Frame : Return Address
    0xffffff80ef3d3a50 : 0xffffff8000220792
    0xffffff80ef3d3ad0 : 0xffffff80002c4794
    0xffffff80ef3d3c80 : 0xffffff80002da55d
    0xffffff80ef3d3ca0 : 0xffffff8000290560
    0xffffff80ef3d3dc0 : 0xffffff800026c9c3
    0xffffff80ef3d3f40 : 0xffffff80002c3fbb
    0xffffff80ef3d3fb0 : 0xffffff80002da481
    BSD process name corresponding to current thread: fsck_hfs
    Mac OS version:
    11E2620
    Kernel version:
    Darwin Kernel Version 11.4.2: Wed May 30 20:13:51 PDT 2012; root:xnu-1699.31.2~1/RELEASE_X86_64
    Kernel UUID: 25EC645A-8793-3201-8D0A-23EA280EC755
    System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)
    System uptime in nanoseconds: 4850001132
    last loaded kext at 1796984176: com.apple.driver.BroadcomUSBBluetoothHCIController    4.0.7f2 (addr 0xffffff7f80e16000, size 57344)
    loaded kexts:
    com.apple.driver.BroadcomUSBBluetoothHCIController    4.0.7f2
    com.apple.driver.AppleUSBTCButtons    227.6
    com.apple.driver.AppleUSBTCKeyEventDriver    227.6
    com.apple.driver.AppleUSBTCKeyboard    227.6
    com.apple.driver.AppleIRController    312
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1
    com.apple.BootCache    33
    com.apple.iokit.SCSITaskUserClient    3.2.1
    com.apple.driver.XsanFilter    404
    com.apple.iokit.IOAHCISerialATAPI    2.0.3
    com.apple.iokit.IOAHCIBlockStorage    2.0.4
    com.apple.driver.AppleFWOHCI    4.8.9
    com.apple.driver.AirPort.Brcm4331    560.7.21
    com.apple.driver.AppleSDXC    1.2.2
    com.apple.driver.AppleUSBHub    5.0.8
    com.apple.iokit.AppleBCM5701Ethernet    3.2.4b8
    com.apple.driver.AppleEFINVRAM    1.6.1
    com.apple.driver.AppleSmartBatteryManager    161.0.0
    com.apple.driver.AppleAHCIPort    2.3.0
    com.apple.driver.AppleUSBEHCI    5.0.7
    com.apple.driver.AppleUSBXHCI    1.0.7
    com.apple.driver.AppleACPIButtons    1.5
    com.apple.driver.AppleRTC    1.5
    com.apple.driver.AppleHPET    1.7
    com.apple.driver.AppleSMBIOS    1.9
    com.apple.driver.AppleACPIEC    1.5
    com.apple.driver.AppleAPIC    1.6
    com.apple.driver.AppleIntelCPUPowerManagementClient    195.0.0
    com.apple.nke.applicationfirewall    3.2.30
    com.apple.security.quarantine    1.3
    com.apple.security.TMSafetyNet    8
    com.apple.driver.AppleIntelCPUPowerManagement    195.0.0
    com.apple.driver.AppleUSBBluetoothHCIController    4.0.7f2
    com.apple.iokit.IOBluetoothFamily    4.0.7f2
    com.apple.driver.AppleFileSystemDriver    13
    com.apple.driver.AppleUSBMultitouch    230.5
    com.apple.driver.AppleThunderboltDPInAdapter    1.8.4
    com.apple.driver.AppleThunderboltDPAdapterFamily    1.8.4
    com.apple.driver.AppleThunderboltPCIDownAdapter    1.2.5
    com.apple.iokit.IOUSBHIDDriver    5.0.0
    com.apple.driver.AppleUSBMergeNub    5.0.7
    com.apple.driver.AppleUSBComposite    5.0.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice    3.2.1
    com.apple.iokit.IOBDStorageFamily    1.7
    com.apple.iokit.IODVDStorageFamily    1.7.1
    com.apple.iokit.IOCDStorageFamily    1.7.1
    com.apple.driver.AppleThunderboltNHI    1.6.0
    com.apple.iokit.IOThunderboltFamily    2.0.3
    com.apple.iokit.IOSCSIArchitectureModelFamily    3.2.1
    com.apple.iokit.IOFireWireFamily    4.4.5
    com.apple.iokit.IO80211Family    420.3
    com.apple.iokit.IOEthernetAVBController    1.0.1b1
    com.apple.iokit.IONetworkingFamily    2.1
    com.apple.iokit.IOUSBUserClient    5.0.0
    com.apple.iokit.IOAHCIFamily    2.0.8
    com.apple.iokit.IOUSBFamily    5.0.8
    com.apple.driver.AppleEFIRuntime    1.6.1
    com.apple.iokit.IOHIDFamily    1.7.1
    com.apple.iokit.IOSMBusFamily    1.1
    com.apple.security.sandbox    177.5
    com.apple.kext.AppleMatch    1.0.0d1
    com.apple.driver.DiskImages    331.7
    com.apple.iokit.IOStorageFamily    1.7.2
    com.apple.driver.AppleKeyStore    28.18
    com.apple.driver.AppleACPIPlatform    1.5
    com.apple.iokit.IOPCIFamily    2.7
    com.apple.iokit.IOACPIFamily    1.4

  • " You need to restart your computer, hold down...."

    My daughters iBook G4 1.33MHz Power Pc running 10.4.11
    She keeps getting the blackscreen message " You need to restart your computer, Hold down.....etc. " This has been done several times but returns about 10 minutes later. Keen to save the computer if possible, so I would be grateful for any advice.
    Thank you
    Mike

    Mike:
    Your daughter's computer is having what is called a kernel panic. This can be either hardware or software based, although, more often hardware than software. RAM is one of the most frequent offenders followed by the Airport Express card. If you have installed additional RAM, remove the module you installed and boot without it and see if the KP returns. You can do the same with the Airport card. There are other possibilities, but that's where I would begin. Dr. Smoke's FAQ Resolving Kernel Panics has more information and troubleshooting tips. After you have checked these out please do post back with further questions or comments.
    cornelius

  • My mac book pro 17" model 1229 does not work. It askes' me to :'you need to restart your computer.Hold down Power button for several seconds or press the Restart button

    Mac book pro 17" model 1229 displaying: "you need to restart your computer. Hold down the power button for several seconds or press the Start button

    Your MBP may have had a kernel panic.  If so, post the kernel panic per these instructions:
    http://support.apple.com/kb/ht2546
    An Apple Hardware Test may be useful:
    http://support.apple.com/kb/ht1509
    Note that an error free AHT is not definitive.
    Ciao.

  • Kernel Panic: You need to restart you computer. Hold down the Power button until it turns off, then press the Power button again.

    I apologize for writing a book, but I think explaining the full story may possibly get me a correct answer.  I hope that someone can give me some insight as to what is the problem with my MacBook Pro.  I have a MacBook Pro (15-inch Early 2008), model identifier: MacBookPro4,1 running OSX Lion 10.7.5 with 6 GB memory.  My wife first noticed a problem with the display.  Every so often it would get fuzzy with jumping lines going across the screen making it vitually unviewable.  The final time that incident took place the computer froze which required holding down the power button to restart the computer.  The computer started up to the point of the Apple logo and the spinning gear for quite some time until the screen darkened from top to bottom displaying the following message in five different languages: "You need to restart your computer. Hold down the Power button until it turns off, then press the Power button again."  I have read other blogs and support communities where people get the message intermittently, but my computer would not go past that point no matter what.  Through research and the Apple Store I was told that this is a Kernel Panic.  The so called "Apple Genius" at the local Apple Store was unable to get the computer to boot past that point even with his gadget.  It would not startup in recovery mode, safe mode or off of a disc.  I forget exacty what he told me, but he said it was getting past the first two startup steps, but it would not get past the third step which is to mount the desktop.  He guessed that it may be a problem with the hard drive; a loose wire or something or other.  I disconnected the hard drive completely and took it out.  Everything appered to be connected properly.  Then I installed it back correctly, but it did not solve the issue.  So I guess I disproved his theory of a loose wire...  I purchased ProSoft Data Rescue 3 and connected my MacBook Pro to another Apple computer using a firewire 400 cable.  I was able to get everything I needed off of the hard drive.  I did some more research and I decided to restart the MacBook Pro in verbose mode (holding down the command button and V button).  The computer magically started up!!!  I was upset that I wasted my money on the ProSoft Data Rescue 3.  I managed to take additional items off of the computer and back it up on to an external hard drive.  After some time the computer froze.  I repeated the power button process to restart and received the same kernel panic.  I managed to get the computer to startup approximately six or seven more times via verbose mode; each time the computer staying on for a shorter amount of time before it would freeze.  I managed to run Disk Utitlity.  I performed first aid to fix the hard drive and it said that the hard drive appeared to be fine.  After first aid I erased the hard drive and booted off of a Lion disc to perform a clean install or an erase and install.  Lion installed until the progress bar got the the end where I received a message that there was an error installing Lion, please try again.  Each time I attempted to install the software I would receive the same message.  Eventually the computer would not boot from the Lion disc.  I went back to the Apple Store and the Apple Genius was able to get the computer to boot off of his gadget where Lion istalled completely.  I set up the computer as a new computer.  He said that he partitioned the hard drive as DOS and then back to Mac OS Extended (Journaled) which would get rid of any errors the drive may have had.  He guessed that the problem was the hard drive, but was not exactly sure.  When I brought it home I installed all of the software applications I had on it previously.  Approximately three days later, which may have been the fifth of sixth time starting up the computer, the display became fuzzy again and the computer froze.  The computer did restart once and I was able to retreive a "log" which I have pasted below.  After if froze for the second time it restarted once using verbose mode and froze almost immediately.  After holding down the power key to shut it down and then restart; I received the same kernel panic after the Apple logo and spinning gear which put me right back to square one.  Now the computer will not boot via any method.  It freezes at the end of verbose mode which forces you to hold down the power button to shut down.  I also read that poorly seated ram may cause this issue, but I removed and installed the ram multiple times.  I even purchased new ram from Other World Computing (Mac Sales) 6 GB, but that did not make a difference.  I think I may see six possible problems on the verbose screen mode, five errors and one warning; I will type them out here:
    1. SMC: :smcReadKeyAction ERROR: smcReadData8 failed for key $Num (kSMCKeyNotFound)
    2. SMC: :smcReadKeyAction ERROR: $Num kSMCKeyNotFound(0x84) fKeyHashTable=0x0
    3. SMC: :smcInitHelper ERROR: MMIO regMap ==NULL - fall back to old SMC mode
    4. WARNING - ACPI_SMCCtrlLoop: :initCPUCtrlLoop - no sub-config match for MacBookPro4,1 with 8 p-states, using default stepper instead
    5. SMC: :smcReadKeyAction ERROR: smcReadData8 failed for key MOTP (kSMCKeyNotFound)
    6. SMC: :smcReadKeyAction ERROR: smcReadData8 failed for key BEMB (kSMCKeyNotFound)
    I was hoping that someone could read my log to ascertain wether or not they see a problem that stands out.  I was also hoping that someone could tell me if verbose mode provides any information that may be wrong with my computer.  I just hope that someone can give me some insight as to what may be wrong with my computer.  If it is the hard drive I will easily replace it, but I want to make sure that is the problem first before I waste money on a hard drive or anything else.  Please let me know if anyone requires any other information from me.
    Thank you!
    Interval Since Last Panic Report:  21959 sec
    Panics Since Last Report:          1
    Anonymous UUID:                    B62D9AB4-53DD-4F76-90B2-32453302297E
    Sat Aug 31 15:20:06 2013
    panic(cpu 1 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f81d9d774, type 14=page fault, registers:
    CR0: 0x0000000080010033, CR2: 0x0000000000000010, CR3: 0x0000000011d06000, CR4: 0x0000000000000660
    RAX: 0x0000000000000004, RBX: 0xffffff809eb71000, RCX: 0xffffff8000892604, RDX: 0xffffff80b69d3aa8
    RSP: 0xffffff80b69d3bd0, RBP: 0xffffff80b69d3bd0, RSI: 0x0000000000000000, RDI: 0x0000000000000000
    R8:  0x0000000000000000, R9:  0x00000000010751b4, R10: 0xfffffffffffffff4, R11: 0xffffff8000640fd4
    R12: 0xffffff809eb71000, R13: 0x0000000000000000, R14: 0x0000000000000000, R15: 0x0000000000000010
    RFL: 0x0000000000010202, RIP: 0xffffff7f81d9d774, CS:  0x0000000000000008, SS:  0x0000000000000010
    CR2: 0x0000000000000010, Error code: 0x0000000000000000, Faulting CPU: 0x1
    Backtrace (CPU 1), Frame : Return Address
    0xffffff80b69d3880 : 0xffffff8000220792
    0xffffff80b69d3900 : 0xffffff80002c4794
    0xffffff80b69d3ab0 : 0xffffff80002da55d
    0xffffff80b69d3ad0 : 0xffffff7f81d9d774
    0xffffff80b69d3bd0 : 0xffffff7f81d8913a
    0xffffff80b69d3c20 : 0xffffff7f81d89928
    0xffffff80b69d3c40 : 0xffffff7f81d5be8f
    0xffffff80b69d3c70 : 0xffffff7f8087f832
    0xffffff80b69d3cb0 : 0xffffff7f8087f93d
    0xffffff80b69d3cd0 : 0xffffff7f8088b625
    0xffffff80b69d3d40 : 0xffffff7f80889c76
    0xffffff80b69d3d80 : 0xffffff80006245ca
    0xffffff80b69d3dd0 : 0xffffff8000657d4e
    0xffffff80b69d3e30 : 0xffffff80002a3851
    0xffffff80b69d3e80 : 0xffffff8000223096
    0xffffff80b69d3eb0 : 0xffffff80002148a9
    0xffffff80b69d3f10 : 0xffffff800021bbd8
    0xffffff80b69d3f70 : 0xffffff80002aef10
    0xffffff80b69d3fb0 : 0xffffff80002daec3
          Kernel Extensions in backtrace:
             com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80874000->0xffffff7f808acfff
                dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f80849000
             com.apple.GeForce(7.3.2)[7E1D7726-416F-3716-ACCB-E1E276E35002]@0xffffff7f81d590 00->0xffffff7f81e1bfff
                dependency: com.apple.NVDAResman(7.3.2)[97284661-2629-379E-B86B-D388618E8C30]@0xffffff7f808 bf000
                dependency: com.apple.iokit.IONDRVSupport(2.3.4)[7C8672C4-8B0D-3CCF-A79A-23C62E90F895]@0xff ffff7f808ad000
                dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f80849000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80874000
    BSD process name corresponding to current thread: WindowServer
    Mac OS version:
    11G63
    Kernel version:
    Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64
    Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5
    System model name: MacBookPro4,1 (Mac-F42C89C8)
    System uptime in nanoseconds: 62230646656
    last loaded kext at 53384504695: com.apple.filesystems.autofs 3.0 (addr 0xffffff7f81efc000, size 45056)
    loaded kexts:
    com.apple.filesystems.autofs 3.0
    com.apple.driver.AudioAUUC 1.59
    com.apple.driver.AppleTyMCEDriver 1.0.2d2
    com.apple.driver.AppleUpstreamUserClient 3.5.9
    com.apple.driver.AppleHDAHardwareConfigDriver 2.2.5a5
    com.apple.driver.AppleHDA 2.2.5a5
    com.apple.GeForce 7.3.2
    com.apple.driver.SMCMotionSensor 3.0.2d6
    com.apple.driver.AppleSMCPDRC 5.0.0d8
    com.apple.driver.AppleSMCLMU 2.0.1d2
    com.apple.driver.AppleMuxControl 3.1.33
    com.apple.driver.AppleBacklight 170.2.2
    com.apple.driver.AppleMCCSControl 1.0.33
    com.apple.iokit.IOUserEthernet 1.0.0d1
    com.apple.iokit.IOBluetoothSerialManager 4.0.8f17
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AudioIPCDriver 1.2.3
    com.apple.driver.ApplePolicyControl 3.1.33
    com.apple.driver.ACPI_SMC_PlatformPlugin 5.0.0d8
    com.apple.driver.AppleLPC 1.6.0
    com.apple.driver.AppleUSBTCButtons 227.6
    com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.8f17
    com.apple.driver.AppleUSBTCKeyEventDriver 227.6
    com.apple.driver.AppleUSBTCKeyboard 227.6
    com.apple.driver.AppleIRController 312
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.BootCache 33
    com.apple.iokit.SCSITaskUserClient 3.2.1
    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCIBlockStorage 2.1.0
    com.apple.iokit.AppleYukon2 3.2.2b1
    com.apple.driver.AppleUSBHub 5.1.0
    com.apple.driver.AppleAHCIPort 2.3.1
    com.apple.driver.AppleEFINVRAM 1.6.1
    com.apple.driver.AirPortBrcm43224 501.36.15
    com.apple.driver.AppleFWOHCI 4.9.0
    com.apple.driver.AppleIntelPIIXATA 2.5.1
    com.apple.driver.AppleUSBEHCI 5.1.0
    com.apple.driver.AppleRTC 1.5
    com.apple.driver.AppleUSBUHCI 5.1.0
    com.apple.driver.AppleHPET 1.7
    com.apple.driver.AppleSmartBatteryManager 161.0.0
    com.apple.driver.AppleACPIButtons 1.5
    com.apple.driver.AppleSMBIOS 1.9
    com.apple.driver.AppleACPIEC 1.5
    com.apple.driver.AppleAPIC 1.6
    com.apple.driver.AppleIntelCPUPowerManagementClient 195.0.0
    com.apple.nke.applicationfirewall 3.2.30
    com.apple.security.quarantine 1.4
    com.apple.security.TMSafetyNet 8
    com.apple.driver.AppleIntelCPUPowerManagement 195.0.0
    com.apple.kext.triggers 1.0
    com.apple.driver.DspFuncLib 2.2.5a5
    com.apple.nvidia.nv50hal 7.3.2
    com.apple.nvidia.nvGK100hal 7.3.2
    com.apple.nvidia.nvGF100hal 7.3.2
    com.apple.NVDAResman 7.3.2
    com.apple.iokit.IOFireWireIP 2.2.5
    com.apple.driver.AppleBacklightExpert 1.0.4
    com.apple.driver.AppleSMBusController 1.0.10d0
    com.apple.driver.AppleHDAController 2.2.5a5
    com.apple.iokit.IOHDAFamily 2.2.5a5
    com.apple.iokit.IOSurface 80.0.2
    com.apple.iokit.IOSerialFamily 10.0.5
    com.apple.iokit.IOAudioFamily 1.8.6fc18
    com.apple.kext.OSvKernDSPLib 1.3
    com.apple.driver.AppleGraphicsControl 3.1.33
    com.apple.iokit.IONDRVSupport 2.3.4
    com.apple.iokit.IOGraphicsFamily 2.3.4
    com.apple.driver.AppleSMC 3.1.3d10
    com.apple.driver.IOPlatformPluginLegacy 5.0.0d8
    com.apple.driver.AppleSMBusPCI 1.0.10d0
    com.apple.driver.IOPlatformPluginFamily 5.1.1d6
    com.apple.driver.AppleFileSystemDriver 13
    com.apple.driver.AppleUSBBluetoothHCIController 4.0.8f17
    com.apple.iokit.IOBluetoothFamily 4.0.8f17
    com.apple.driver.AppleUSBMultitouch 230.5
    com.apple.iokit.IOUSBHIDDriver 5.0.0
    com.apple.driver.AppleUSBMergeNub 5.1.0
    com.apple.driver.AppleUSBComposite 5.0.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.2.1
    com.apple.iokit.IOBDStorageFamily 1.7
    com.apple.iokit.IODVDStorageFamily 1.7.1
    com.apple.iokit.IOCDStorageFamily 1.7.1
    com.apple.iokit.IOATAPIProtocolTransport 3.0.0
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.1
    com.apple.iokit.IOUSBUserClient 5.0.0
    com.apple.iokit.IOAHCIFamily 2.0.8
    com.apple.iokit.IO80211Family 420.3
    com.apple.iokit.IONetworkingFamily 2.1
    com.apple.iokit.IOFireWireFamily 4.4.8
    com.apple.iokit.IOATAFamily 2.5.1
    com.apple.driver.AppleEFIRuntime 1.6.1
    com.apple.iokit.IOUSBFamily 5.1.0
    com.apple.iokit.IOHIDFamily 1.7.1
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 177.11
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.driver.DiskImages 331.7
    com.apple.iokit.IOStorageFamily 1.7.2
    com.apple.driver.AppleKeyStore 28.18
    com.apple.driver.AppleACPIPlatform 1.5
    com.apple.iokit.IOPCIFamily 2.7
    com.apple.iokit.IOACPIFamily 1.4
    Model: MacBookPro4,1, BootROM MBP41.00C1.B00, 2 processors, Intel Core 2 Duo, 2.4 GHz, 6 GB, SMC 1.27f3
    Graphics: NVIDIA GeForce 8600M GT, GeForce 8600M GT, PCIe, 256 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR2 SDRAM, 667 MHz, 0x7F7F7F7F7F9B0000, 0x4354353132363441433636372E4D31364643
    Memory Module: BANK 1/DIMM1, 2 GB, DDR2 SDRAM, 667 MHz, 0x7F7FBAFFFFFFFFFF, 0xFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8C), Broadcom BCM43xx 1.0 (5.10.131.36.15)
    Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: Hitachi HTS543225L9SA02, 250.06 GB
    Parallel ATA Device: MATSHITADVD-R   UJ-867
    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x1a100000 / 2
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x820f, 0x1a110000 / 5
    USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0xfd400000 / 2
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0230, 0x5d200000 / 3
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x5d100000 / 2

    I had already written a book and I did not want to bombard people with more information, but in my previous research I did come across the major issues with the NVIDIA card.  I also was well aware that Apple offered a replacement program that ended in December of 2012.  I was going to add that in my original post, but I discounted that theory because I put my faith in the so called "Apple Genius" when I made my second trip to the Apple Store.  I brought the NVIDIA card issue to his attention and asked him if he thought that may be the problem, but he said no.  He said if it was the NVIDIA card that the screen would be completely black and there would be no startup chime.  When I experienced the screen issues I thought it was a problem with the NVIDIA card or the logic board.  I asked myself, how can a flawed hard drive cause the screen to act funny.
    nbar and Rick Warren, I thank you both for your help and insight; people like you are the real "Apple Geniuses."  I was hoping there was a way I could wipe the hard drive before I dumped the computer or attempted to sell it.  I guess I will look into purchasing a new machine when I have the funds.  Again...thank you both!

  • "You need to restart your computer. Hold down the power button for seve..."

    Hello,
    I have recently been getting this same message "You need to restart your computer. Hold down the power button for several seconds or press the Restart button." whenever I start up my computer. It happens about 95% of the time. I have been reading on different forums that I should reset the PRam and the NVRam and I have been doing so and it does help as it does EVENTUALLY start up (sometimes takes me 5-10 min. to get it to start up).
    I have also read that it may be the RAM that is loose, so I did check that and made sure that the ram is properly placed (which it is).
    I don't know what else I can do. Should I reformat and reinstall Mac OS X?
    Here is the exact error form the dump:
    IOAPIC: Version 0x20 Vectors 64:87
    AppleACPIPlatformExpert::start failed
    panic(cpu 0 caller 0x55c095): "Unable to find driver for this platform: \"Macbook 2,1\".\n"@/SourceCache/xnu/xnu-1504.9.26/iokit/Kernel/IOPlatformExpert.cpp:1389
    Debugger called: <panic>

    Well just got around to installing the new HDD and RAM yesterday, and I am sad to say... that the problem persists. :/
    I reseated the memory and made sure they were in there properly, and I also installed the HDD and ran DiskUtility before I erased/reformatted and installed a fresh version of MacOSX Leopard, then updated to Snow Leopard.
    As long as I am using my computer everything works fine, the problem occurs when the machine is shut off or put to sleep for a long period of time. Because when I shut it off and turn it right back on a few minutes later it works, or if I shut the lid and open it 10-20 min. later everything works fine, it's only when the machine is off or asleep for long periods of time.
    So, I do not know what else can be wrong.
    Should I try to take out the old RAM and just leave the new module in and see if that works out? See if that specific module is faulty?

  • I keep getting the error message: " You can't open the application "%@" because it may be damage or incomplete" when I try to install a software that I purchased.

    I have a typing software that I bought a while ago. I had installed it on an old pc but I just bought a macbook and I'd like to install it onto the new macbook, as I no longer use the old pc. When I open the installer, I get the error message: " You can't open the application "%@" because it may be damage or incomplete"
    Does anybody know if this is fixable or if I need to just buy a new disk?
    Thanks!!!

    I copy pasted this from the developers website for the minimum requirements of your device: Macintosh® OS X 10.4 – 10.5, PowerPC G4, G5 or Intel Core Duo processor, 800 MHz processor or higher, 256 MB RAM, CD/DVD-ROM drive, 300 MB free hard disk space, Video card with 32 MB of video RAM, 1024 x 768 24-bit color display, Speakers, keyboard & mouse.
    Does a macbook pro meet these requirements?

  • Error message: 'you can't open the application because the Classic environment is no longer supported'

    I get the error message 'you can't open the application because the Classic environment is no longer supported', when will this issue be fixed? I need to use a program to analyse videos called 'J watcher' that is vital for my thesis. It worked in the last operating system but refuses to open in this one. When will this issue be fixed/what can I do about it?

    Is there any way to fix this?
    Yes, but it's not easy.
    I've only tested this on Snow Leopard, but I think it will work in Lion. You need to have Java installed, which it's not by default in Lion. Since I'm not using Lion myself, I can't tell you how to do that.
    Download the Java/Mac version (1.0) of the application from JWatcher Downloads. You'll get a zip archive. Expand it. Now you have an application called "JWatcher_V1.0." This is only the installer. It won't run, because it has PowerPC-only version of the Java application stub.
    Select the line of text below in your browser and copy it to the clipboard:
    /System/Library/Frameworks/JavaVM.framework/Versions/A/Resources/MacOS
    In the Finder, select Go > Go to Folder... from the menu bar (this menu may be slightly different in Lion.) Paste the clipboard contents into the text box. You should now see a folder with two files in it, one of which is named "JavaApplicationStub." Leave that window open.
    Now right-click on the icon of JWatcher_V1.0 and select "Show Package Contents" from the contextual menu. A new Finder window opens. Open the folder called "MacOS". Inside that folder is a file also named "JWatcher_V1.0". Move it to the Trash. Drag the file JavaApplicationStub to where it was. Rename the file (it will be copied, not moved) JWatcher_V1.0. Close the Finder window.
    Now double-click the installer. It should launch. Install the application wherever you choose. You're not done yet.
    The installer creates a folder named, once again, "JWatcher_V1.0". Inside it is an application. That, too, is named "JWatcher_V1.0". Select it, and do exactly the same thing you did before with the installer: replace the binary inside with a copy of JavaApplicationStub.
    You should now be able to run it.

  • GETTING ERROR MESSAGE"You cannot login because the phone is JAL-enabled' while logging into CAD

    Hello All,
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    You cannot login because the phone is JAL-enabled. 
            JAL-enabled phones are not compatible with CAD".
    I gone through some cisco document saying that Join across line/Direct transfer across policy option status should be set to OFF. But i dont find option in 9971 series phone.
    Any Reply for this query. Highly Appreciated.

    That's because the JAL function is inherent to the 8961/9951/9971 phone and cannot be disabled. You'll need to upgrade to a release that supports this phone model or use a different phone.
    Please remember to rate helpful responses and identify helpful or correct answers.

  • When trying to open iphoto I get the error message "You can't open the application iPhoto because it may be damaged or incomplete." How do I fix this and get my photo's back?

    When trying to open iphoto I get the error message "You can't open the application iPhoto because it may be damaged or incomplete." How do I fix this and get my photo's back?

    To re-install iPhoto
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    2a: On 10.5:  Go to HD/Library/Receipts and remove any pkg file there with iPhoto in the name.
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    /var/db/receipts/
    2c: on 10.7 they're at
    /private/var/db/receipts
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    If you purchased an iLife Disk, then iPhoto is on it.
    If iPhoto was installed on your Mac when you go it then it’s on the System Restore disks that came with your Mac. Insert the first one and opt to ‘Install Bundled Applications Only.
    If you purchased it on the App Store you can find it in your Purchases List.

  • I can't open itunes on my HP laptop.  I keep getting the error message " You don't have the proper permissions to open this file".

    Hello-
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  • I'm getting kernel panics each day as I shut down, the message of restarting by holding down the power button appears on the screen - it began about a month ago and. Do you have any ideas of how to solve the problem?

    I'm getting kernel panics each day as I shut down, the message of restarting by holding down the power button appears on the screen - it began about a month ago and. Do you have any ideas of how to solve the problem? I've copied the logs that I found for each kernel panic that still have the message logged. Please help if you can, I have read some of the other comments and perhaps it has something to do with my anti-virus software being on at start up. I have copied the log here. Any advice will be welcome.
    Interval Since Last Panic Report:  665204 sec
    Panics Since Last Report:          8
    Anonymous UUID: D6DCC90D-A5CA-4BBE-A435-3E64A512A51B
    Sat May 26 07:23:05 2012
    panic(cpu 3 caller 0xffffff80002b4f36): trying to interlock destroyed mutex (0xffffff801a489be0)
    Backtrace (CPU 3), Frame : Return Address
    0xffffff8160313b00 : 0xffffff8000220792
    0xffffff8160313b80 : 0xffffff80002b4f36
    0xffffff8160313b90 : 0xffffff8000227e68
    0xffffff8160313bd0 : 0xffffff7f80d14250
    0xffffff8160313c20 : 0xffffff7f80d14f73
    0xffffff8160313cc0 : 0xffffff800059a237
    0xffffff8160313d00 : 0xffffff8000586cbf
    0xffffff8160313d20 : 0xffffff800057e6e3
    0xffffff8160313df0 : 0xffffff800057ed06
    0xffffff8160313e20 : 0xffffff8000583c52
    0xffffff8160313e70 : 0xffffff8000583d05
    0xffffff8160313e90 : 0xffffff80005358b4
    0xffffff8160313ef0 : 0xffffff80005367c3
    0xffffff8160313f30 : 0xffffff8000536897
    0xffffff8160313f60 : 0xffffff80005ccfe8
    0xffffff8160313fb0 : 0xffffff80002da5e9
          Kernel Extensions in backtrace:
    com.intego.iokit.VBX6NKE(1.0)[211D5E46-3E43-C5DC-9C6A-8C3FFF0F4493]@0xffffff7f8 0d11000->0xffffff7f80d1bfff
    dependency: com.apple.iokit.IONetworkingFamily(2.1)[2FCC16E1-34AB-3908-98BD-CCBFA56FFDCE]@0 xffffff7f809b7000
    BSD process name corresponding to current thread: iStatLocalDaemon
    Mac OS version:
    11E53
    Kernel version:
    Darwin Kernel Version 11.4.0: Mon Apr  9 19:32:15 PDT 2012; root:xnu-1699.26.8~1/RELEASE_X86_64
    Kernel UUID: A8ED611D-FB0F-3729-8392-E7A32C5E7D74
    System model name: iMac11,2 (Mac-F2238AC8)
    System uptime in nanoseconds: 69777074610
    last loaded kext at 58265763561: com.intego.iokit.VBX6NKE            1 (addr 0xffffff7f80d11000, size 45056)
    loaded kexts:
    com.intego.iokit.VBX6NKE            1
    com.intego.iokit.BehavioralKext            1
    com.intego.kext.VirusBarrier.AppBarrierKPI            10.6.8
    com.intego.kext.VirusBarrierKPI            10.6.8
    com.globaldelight.driver.BoomDevice            1.1
    com.huawei.driver.HuaweiDataCardACMData            4.2
    Model: iMac11,2, BootROM IM112.0057.B01, 2 processors, Intel Core i3, 3.2 GHz, 12 GB, SMC 1.64f5
    Graphics: ATI Radeon HD 5670, ATI Radeon HD 5670, PCIe, 512 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x802C, 0x31364A53463531323634485A2D3147344431
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x802C, 0x31364A53463531323634485A2D3147344431
    Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
    Memory Module: BANK 1/DIMM1, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
    AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.64.8-P2P
    Bluetooth: Version 4.0.5f11, 2 service, 18 devices, 1 incoming serial ports
    Serial ATA Device: ST31000528AS, 1 TB
    Serial ATA Device: OPTIARC DVD RW AD-5680H
    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2
    USB Device: USB2.0 Hub, 0x05e3  (Genesys Logic, Inc.), 0x0606, 0xfa140000 / 5
    USB Device: USB2.0 Hub, 0x05e3  (Genesys Logic, Inc.), 0x0606, 0xfa141000 / 9
    USB Device: Apple Optical USB Mouse, apple_vendor_id, 0x0304, 0xfa141100 / 8
    USB Device: CanoScan, 0x04a9  (Canon Inc.), 0x1904, 0xfa141200 / 6
    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 7
    USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa120000 / 3
    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2
    USB Device: HUAWEI Mobile, 0x12d1  (Huawei Technologies Co., Ltd.), 0x1001, 0xfd130000 / 5
    USB Device: My Passport 070A, 0x1058  (Western Digital Technologies, Inc.), 0x070a, 0xfd140000 / 6
    USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0xfd110000 / 4
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3

    Immediate suspects are the additions you added to you rsystem that installed kexts (drivers).  From above,
    com.intego.iokit.VBX6NKE            1
    com.intego.iokit.BehavioralKext            1
    com.intego.kext.VirusBarrier.AppBarrierKPI            10.6.8
    com.intego.kext.VirusBarrierKPI            10.6.8
    com.globaldelight.driver.BoomDevice            1.1
    com.huawei.driver.HuaweiDataCardACMData            4.2
    Two experiments you can try.
    1.  Boot in safe mode and see if you can shut down normally.  All thise additions won't be running in safe mode so this test would indicate it is one of them causing the problem.
    2. Uninstall all the intego VirusBarrier stuff.  That's my first guess and the troublemaker.

  • Got an error message "You can't open the application iMovie because it may be damaged or incomplete"  What do I do next to try to fix?  Thanks.

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    Judging by your OSX, I presume that your iMac would have come with 2 installation discs.
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    Hi I'm having same issue since last week and now unable to reconnect. Not sure if it's an issue with the mobile company, modem or apple .
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    Hope someone comes forward soon
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