Error Messages and iTunes

I have been using iTunes for years, but have recently been encountering several problems since upgrading to a new tower. A computer geek friend of mine (his term, not mine)transferred everything from the old tower to the new one. I have no issues with iTunes opening, playing music on my computer or purchasing music BUT only some of my files will sync with my Nano. I can buy two new songs and one will sync and the other will not...and I always get the erroe message "iPod cannot be synced. The required folder cannot be found". I attempted to restore the Nano to the factory settings but received the error message "firmware file could not be found". My Nano is being recognized by iTunes (the library pulls up, you can view it under devices etc.) but something is obviously wrong and I can't figure it out. Do I uninstall iTunes and reinstall? Will I risk losing music that way? Any help would be much appreciated!

Interesting ... it looks like two different problems at once.
The first message:
"iPod cannot be synced. The required folder cannot be found".
... I tend to associate with photo syncing. Are you set up to do any photo syncing to the nano? If so, perhaps try deleting your photo cache as per the instructions in the following document:
[iTunes: Photo sync creates iPod Photo Cache folder|http://support.apple.com/kb/TS1314]
Can you sync without that error after deleting the photo cache?
I attempted to restore the Nano to the factory settings but received the error message "firmware file could not be found".
That can be produced by a damage .ipsw file ... in the course of your troubleshooting to date, have you tried the following document?
[What to do if iPod can't be updated because the firmware file was corrupt or not found|http://support.apple.com/kb/TS1813]

Similar Messages

Error Message and Itunes won't open. NEED HELP ASAP PLEASE

I tried to get into my iTunes from my desktop short cut and the error message saying "Problem with Shortcut" then saying "This action is only valid for products that are currently installed." ***??? Anyway I tried to download a new version of iTunes then it said it could no remove old files. SO, I tried to remove iTunes by add/remove programs and it won't let me.>> NEED HELP I LEAVE TOMORROW FOR TRAINING AND I NEED SOME MUSIC AND UPDATE ON MY IPOD>>>>

Welcome to AD!
Download, install, and run this tool from Microsoft. Use it to fix the iTunes and QuickTime programs, as well as Apple Software Updater.
http://support.microsoft.com/kb/290301
Then reinstall iTunes.
If you need step-by-step directions, they are in the *General installation troubleshooting* section of this Apple article. Click on each line to expand the instructions.
http://support.apple.com/kb/HT1926
The Microsoft installer cleanup tool is listed in the third step, "Clean up iTunes installer files on the computer".

Error message - and iTunes will not play anything at all

After scouring forums for similar issues, I have tried a complete uninstall and reinstall of iTunes with MacAfee firewall disabled. Nada. iTunes starts with an error message saying 'Configuration error, audio and video files may not play back correctly' (or similar). Library comes up and I can see my recent purchases, but nothing will play. Frustrating to say the least.
I am Windows 7, I have McAfee and Malwarebytes running.
What else can I try? This is extra infuriating as I have just purchased five albums of new music.

Try the white-screen topic of:
iPod touch: Hardware troubleshooting
An appointment at the Genius Bar of an Apple store may be in order.

OutlookSyncClient.exe error message and iTunes 7.3.2

Hi All,
I have Windows XP and MS Outlook 2003. My MS Outlook 2003 calendar has never sync to the iPhone or ITunes. I was able to synch form my iPod. Does anyone have some helpful hints? I was able to sync my contacts from Yahoo.
I tried almost all of the items in the Apple KB article 305845.
-- Martin

I was able to sync successfully with 7.3.2, and then I started getting the OutlookSyncClient error message. Here's how I worked around it:
I went to Edit->Preferences->iPhone and clicked Reset Sync History. Then I want to the Info tab of the iphone in iTunes and I scrolled to the bottom and checked "Calendar" and "Contacts" under the Replace information on this iPhone section. Then I did a sync. It worked fine, and everything syncs now.
Some people have reported that 7.3.2 is corrupting their Outlook data. As a precatuion I disconnected my network cable -- all of my data is stored on a server and I can just blow away my OST file should iTunes destroy it. If you're using PST files so all your data is local, you'd be wise to back it up first. I didn't have a problem, but a helping of paranoia here is probably a good thing.

The instructiion at 0x5de7cfe3 referenced memory at 0x00000004. The memory could not be read. I keep getting this error message, and iTunes keeps opening automatically.

I upgraded to 10.5 last weekend, and since then my iTunes keeps popping open. I get the error message above, but sometimes the first "code" is different, the last time it was 0x6473cfe3 instead. So irritating....

Try updating your QuickTime Player to the most recent version. Does that clear up the launch errors in iTunes?

***? Error message and itunes not opening

I just installed iTunes, and it will not open. I get an error message saying:
"The folder "iTunes" cannot be found or created, and is required. The default location for this folder is inside the "My Music" folder."
What does this mean and why exactly is is popping up? How do I fix the problem so I can open iTunes? I've been surfing the net for about 4 hours trying to find solutions and can't find anything. I'm getting aggravated.
Please help!!
P.S. I've unistalled both iTunes and QuickTime, reinstalled them both first as a combo pack then separately, restarted my computer several times, and made sure everything wasn't a "read only" file. Nothing seems to work.
Message was edited by: ticklememanda

YAY!!!! After doing some more research, I found a discussion that answered my question and WORKED!!
If anyone else is having the problem I did reveiw the following post towards the bottom by The Mimico Kid and your problem should be solved. I tried just about EVERYTHING to fix the problem and nothing was working, but this did:
http://discussions.apple.com/thread.jspa?threadID=1080311

I want to Sync my iPhone 4 to iTunes however I get an error message from iTunes each time I connect the phone to the PC saying that I should restore to factory settings. Frustrating because it's already annoying enough that I can't drag and drop mp3's!!!

I have never been so frustrated before in my life with any phone. I find it obnoxious as it is that I cannot simply drag and drop files (especially MP3's) straight from my PC directly into my phone, which I have been used to doing up until now. Everyone who convinced me to get the iPhone has instructed me that my frustration can be fixed by downloading iTunes and syncing it all up via that program (which I have never used before). So, I downloaded the program successfully, however when I connect the iPhone 4 to the PC and iTunes is open, I get an error message that 'iTunes cannot read the content of the iPhone "iPhone" and that I should go to the Preferences tab of the iPhone and select 'restore' to restore this phone to factory settings. First of all, I don't understand why I need to do that. I have already downloaded apps and other important things in the 2 days that I have the phone. I am also scared that it will erase my contacts. This is such a headache. Music is very imporatant to me, but I am getting so frustrated that I don't have freedom over the phone which I thought was supposed to be one of the best out there. I would really appreciate help in this matter. I am sure the phone is great but I am on the verge of taking it back and getting something else.

Hey joshuafromisr,
If you resintall iTunes, it should fix the issue. The following document will go over how to remove iTunes fully and then reinstall. Depending on what version of Windows you're running you'll either follow the directions here:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
http://support.apple.com/kb/HT1925
or here:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/HT1923
Best,
David

I am trying to open my iTunes on a Windows XP laptop and get the error message 42404 "iTunes application could not be opened. Please repair or reinstall QuickTime". I did that and it did not help. Any ideas?

I am trying to open my iTunes on a Windows XP laptop and get the error message 42404 "iTunes application could not be opened. Please repair or reinstall QuickTime". I did that and it did not help. Any ideas?

Let's see if a more rigorous uninstall/reinstall procedure gets us past that, nancy. See the following troubleshooting document:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP

I have just bought an iPhone 5 and it won't sync to iTunes. It says it needs iTunes 10.7, which I have downloaded and installed. I still get the error message and looking at "about iTunes" it says 10.6.3. What do I do??

I have just bought an iPhone 5 and it won't sync to iTunes. It says it needs iTunes 10.7, which I have downloaded and installed. I still get the error message and looking at "about iTunes" it says 10.6.3. What do I do??

Perhaps check to see if you're accidentally running two different versions of iTunes. There's some information on troubleshooting that in the Opening iTunes section of the following document:
Troubleshooting iTunes installation on Mac OS X

Each time I try to open iTunes I get an error message that iTunes has encountered an error and needs to close.

How do I fix iTunes. It all of a sudden stopped opening one day? I have uninstalled and reinstalled it but it still won't open. How can this be fixed?

Generate another of those error messages and click the "Click here" link in the error message box. What modname and modver are showing for the error? (Precise spelling please.)
If the error is a BEX and thus doesn't show an modname or modver, let us know what P1 through P9 items are showing for you instead.

ITunes will not open (no error message and not running Norton 2005)

I have recently upgraded to iTunes 7 and I now cannot get it to open after clicking on the icon. The iTunes.exe process comes up in the task manager briefly then disappears. There is NO accompanying error message and I am NOT running Norton Antivirus 2005. I have already tried reinstalling the standalone version of quicktime and I have used msconfig so that I essentially have only the necessary iTunes/quicktime processes running (no antivirus/antispyware/anti-popup software is running in the background). I have Windows 2000 and I have never had a problem with iTunes until now. Somebody please help me out here.

wapierce,
It looks like we have covered all the bases here. Unfortunatly it looks like The computer cannot run iTunes or the OS has an issue that may require a reeinstall.
Lets verify the Hardware and OS one more time. Click Start> right click My Computer> Properties(you can also open My Computer then click view system information on the left side of the window.) What does the processor and Memory say here? Also what is it saying aout Windows.
Make sure there are no upadtes available for the computer.
When you installed iTunes did you make any registry changes? It sounds like the next step would be doing a restore or re-install of Windows on the computer.
Jason

HT204088 The directions you provided above doesnt even work! when I selected "Click to open your account", there is an ERROR message and takes me to no where! when I try to access my itunes account, it says I have no history?

The directions you provided above doesnt even work! when I selected "Click to open your account", there is an ERROR message and takes me to no where! when I try to access my itunes account, it says I have no history?

You are not able to view purchase history on your iOS device. You may only re-download previous purchases from the iOS device.
To review your iTunes Store account's purchase history, follow the steps in this article from a computer only:
Seeing your iTunes Store purchase history and order numbers
http://support.apple.com/kb/HT2727

Itunes won't open on my Vista Ultimate OS-error message is "ITunes won't open w/o Apple applications support, uninstalled and installed numerous time, QuickTime too?

Itunes will not boot on Vista Ultimate- error message is Itunes cannot opperate w/o Apple Application Support
ITunes has been uninstalled and reinstalled numerous times, program files and Window files have been checked and deleted.
All I want to do is update my I4 IPhone

Quicktime doesn't open either and sends same error message

Can anyone help me? The iTunes update corrupted my program. I uninstalled, and then reinstalled iTunes; only to find an error message about iTunes Helper. After several fruitless, repeat attempts, I am at a loss. Please help-

Can anyone help me? The iTunes update corrupted my program. I uninstalled, and then reinstalled iTunes; only to find an error message about iTunes Helper. After several fruitless, repeat attempts, I am at a loss. Please help…

Many thanks.
With the Error 2, let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR suitable for your PC (there's a 32-bit Windows version and a 64-bit Windows version):
http://www.rarlab.com/download.htm
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you?
If instead you get an error message during the install, let us know what it says. (Precise text, please.)

Hello Vivek here, i was trying to download apps from itunes and i could get the error message as itunes currently not available for past 2 days

Hello Vivek here, i was trying to download apps from itunes and i could get the error message as itunes currently not available for past 2 days, is there any problem ideally or, please leave a reply
<Email Edited By Host>

Hi vivekanandanganesan,
Thanks for using Apple Support Communities. This article has some steps you can try if you are unable to connect to the iTunes Store:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Cheers,
- Ari

Error Messages and iTunes

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