Error messages and locking up.

Carrier: Verizon
Model info and OS version:
            Model: 9550 (Storm 2)
            Total App memory       252 Mb
            Free memory                53 Mb
            Software Version:         5.0 Bundle 1656
                                                (v5.0.0.1015, Platform 4.2.0.442)
Issue:    I have 2.
            First, Uncaught exception: java.lang.nullpointer
Details: Every time I reboot my machine (which is often do to second problem), I get this error message. The solution involving removal of my contacts and re-syncing is a problem since my current software isn’t allowing me to sync the address book in the first place. (I have no idea why.)(See below for software type and version)
Second. Screen locks up at various times. (With nothing consistent in cause)
            Details: I have not been able to find any rhyme of reason for this problem. The only thing that seems consistent about it is that placing my phone in my back pocket, even for a few seconds, will cause it to lock up. That being said, it will lock up at any time, during any program usage, or none at all. I have had the alarm go off in the morning only to find that the only way to stop the alarm is to pull the battery.
            I have removed virtually every app from the device. The problem, so far as I can tell, was not timed in relationship to any software install to begin with, but I was hopeful. Let it also be said that I am pulling the battery to reboot my phone a minimum of 3 to 5 times daily. Last week it went for almost 2 days without a problem and then it started right back up. Sometimes I will have to battery pull to make a phone call and do it again to stop the phone call. It is that unpredictable. And frustrating doesn’t even begin to describe my angst.
BTW: Computer is using - Blackberry Desktop Software
Version 7.0.0.43
Any help will be greatly appreciated. One thing I have noticed about the solutions is that they involve a different sync program than what I have so the solutions really haven’t helped so far.
Tad

Hi and Welcome to the Community!
From what you describe, here are my thoughts...
1) The method you used, of removing apps to see what was causal, is not 100%. If one of those apps corrupted something in the OS itself, then removing the app does nothing about the corruption. Therefore, the alternate approach is to cleanly reload your OS and leave it clean (no add-on apps, no restored data, nothing!) for long enough to determine that the behavior does not happen. Then, slowly start adding apps, leaving enough time between to be sure about the appearance of the behavior...once it starts, you know the culprit (the app you installed just before the behavior presented). This of course takes lots of time, patience, and good record keeping.
2) Desktop Software 7.x was removed from production due to certain issues. I recommend that you cleanly remove it and replace it with the current production version.
3) Putting it into your back pocket may be causal as well. As a touch screen device, the screen is designed to be active, and perhaps somehow it is being activated, perhaps to the point of causing issues. A proper holster is recommended.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Error messages and locking up.

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