Error messages in Illustrator CC

I am getting two error messages in Illustrator CC as follows: (I am trying to create a new document using NEW command under File)
The file "print.ai" is an unknown format and cannot be opened.
after clicking to clear the dialogue box the normal create a document dialogue box opens, if I then click ok I get:
Can't create a new Illustration. The command was canceled.
has anyone had similar messages and know of any fixes for this please?
many thanks
Barrie

This forum is actually about the Cloud, not about using individual programs
Once your program downloads and installs with no errors, you need the program forum
If you start at the Forums Index http://forums.adobe.com/index.jspa
You will be able to select a forum for the specific Adobe product(s) you use
Click the "down arrow" symbol on the right (where it says ALL FORUMS) to open the drop down list and scroll
http://forums.adobe.com/community/illustrator

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http://markzware.com/adobe-software/fix-illustrator-file-unknown-error-occurred-pdf2dtp-fi le-recovery/
http://www.illustrator.fixtoolbox.com/
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http://helpx.adobe.com/illustrator/kb/troubleshoot-damaged-illustrator-files.html
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