Error Messages while Updating 9900 to OS 7.1

I am in the middle of udating my 9900 to the OS 7.1 and my phone is giving me many error messages during the reboot stage.  Im doing the update through my PC.  Please help me resolve this!!
Messages Im recieving are:
Uncaught exception: java.lang.NullpointerException
Uncaught exception: java.lang.Error

Hi and Welcome to the Community!
I suspect you are using the automatic update method, which for some reason may not be working correctly. Therefore, I recommend you instead bypass the automatic method and take full control.
The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/downloa​d_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-​Device-Software/How-To-Reload-Your-Operating-Syste​...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:
Load your OS "bare bones"...if anything is optional, do not install it.
If the behavior presents immediately, then try a different OS with step 1
If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
Add one thing -- no matter how tempting, just one.
If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
Repeat steps 4 and 5 until all things are loaded or the behavior presents
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-ho​w-reload-operating-system-nuked-blackberry
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Similar Messages

  • Fatal error message while updating to os 6

    I have a bold 9700 and am try to update my current 5.1 (?) software to 6.0 and receive a fatal error message while updating. Any suggestions?

    Hi, download to the computer ignoring the Desktop manager. Connect the Blackberry to your computer and run the application you just downloaded. It worked for me - good luck.

  • Getting error message while updating Job attributes using PP03 for IT1641

    Hey Guys,
    We are getting error message while updating Job attributes using transaction PP03 for IT1641 (WC Attributes for JOB): 'Client has status not modifiable'.
    Update to the infotype 1641 should not require open SAP system. Would anyone suggest any SAP note/solution?
    Thanks...
    Edited by: Karan Gheewala on Apr 3, 2008 9:06 PM

    Solved using Note 123383 - WC: Customizing worker's compensation tables
    Thanks,..

  • Error message while updating Motion. 5.0.2: The file "InkBleed03.mov" couldn't be saved in the folder "Particle Images.localized".

    While trying to update Motion 5.0.2 I continuously reviece this follwoing error message.
    The file “InkBleed03.mov” couldn’t be saved in the folder “Particle Images.localized”.
    Motion will not allow me to update.
    Running Mac OS X Version 10.7.2  Lion on a MacBook Pro
    Processor 2.8 GHz Intel Core 2 Duo
    Any ideas?

    Hi Frank,
    Thanks.
    My HD is a "normal" HD, so I guess it's HFS+. (According to Disk Utility it is Mac OS Extended (Journaled).
    The NAS is WD MyBook Live Duo. I just plugged into my Time Machine.
    I am relocating using Aperture "relocate originals for project" under the File tab.
    Ahh, thanks for the answer to question 1.
    Yes, I am trying to relocate them, but tried different things to find the problem.
    And the problem seems to be that when an image gets an extra attribute (when it's downloaded from the internet, when it is comes from a mail message) then Aperture seems not to be able to move the file.
    I.e. Aperture presumeably asks the Finder or kernel to perform this task, and this then fails because of the extra attirbutes that were set.
    I now found a way of manually removing the extra attributes, but that is a pain.
    Think of this normal workflow:
    - someone sends me an email containing images
    - I move the images to my Desktop
    - I then import the images into Aperture
    - I then decide to relocate my images for that project to my NAS
    Then is when this problem occurs.
    So I just tried to relocate to another place on my HD.
    That works fine.
    I looked again at the error message.
    And it says "could not set attributes com.apple.metadata:kMDItemDownloadedDate on destination file descriptor" .
    So, yes, it seems like it has to do with the NAS not supporting setting the extra attributes.
    And as long as there are no extra attributes on an image, there is no problem.
    (Not completely true, but I have another thread about that)
    Thanks Frank, I have to digest this a bit.
    Regards
    Jan

  • I am trying to update my 3GS to the IOS 5 i keeping getting an error message while updating and it tells me i will lose eveything on my phone please help

    I am trying to update my 3GS to the IOS 5 i keeping getting an error message(-50) while updating and it tells me i will lose eveything on my phone please help. my phone is IOS 4.3.5.

    See if this Helps
    Delete Photo Cache
    http://support.apple.com/kb/TS1314
    If on a Mac...
    Goto  Home > Pictures > iPhoto Library...
    Right Click and choose Show Package Contents...
    Find  the Folder called  iPod Photo Cache and drag it to the Trash...
    Close the Finder Window..

  • Error message while updating iPod to iOS 4

    I was trying to update my iPod touch, but an error message popped up and it says:
    "An error occurred while backing up this iPod. Would you like to continue to update this iPod without backup?
    Continuing without backup will result in the loss of all contents on this iPod"
    If I continue, will I be able to sync all of my content back on the iPod?

    I had same message (several times) trying to update 2gen itouch. I said yes to continue w/o backup and it appeared to be updating..... for 8 hours (I left running overnight). I finally gave up. Have checked all the FAQs and troubleshooting, but can find nothing. Copmputer is up to date with SP3, latest iTunes version, no firewall issue. Don't know what to do next....... any suggestions???? PLEASE....

  • Error message while updating itunes 10?

    Hi All,
       Help needed! I am trying to update itunes & quicktime. I keep getting error message that bonjour.msi path cannot be found. Find alternative path?
    Not sure what to do.... Thanks for any help and/or suggestions!!

    I keep getting error message that bonjour.msi path cannot be found. Find alternative path?
    Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on 25 June 2010. First we have to find a copy of the utility.
    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
    After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove".
    Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?

  • Error message while updating iphone 4

    After each attempt (using Itunes for Windows) to download and update the iphone4 (to 4.3.2 from 4.2.1), I continue to get the following message (after what appears to be the full 666.2 Mb download), Itunes says: "Processing File" (err = 3259).
    Then, in a seperate window:
    There was a problem downloading the software for the Iphone "My Phone's Name". The network connection timed out. Make sure your network settings are correct and your network connection is active or, try again later.
    Any idea why I receive the same message after more than a half dozen attempts?
    THANKS!!!

    Well - I synced before - that was successful - but I am a bit scared to ignore this error and just to continue? You think I should ignore that?

  • Getting error message while defining Profit Center

    Dear Expert,
    Kindly suggest while adding profit center in profit center setup on profit center field earlier it allowed to save the profit center name in alpha numeric but recently we are getting error message while updating or adding on new profit center"Conversion failed when converting the nvarchar value "Profit Center Name" to data type int (CINF)".
    If anybody had a solution or came across this kind of situation then please forward us your valuable information that would be really great to tackle and out come from this issue.
    Thanks in Advance
    Regards
    Krishna

    Dear Krishna,
    What is your B1 version and PL? Is it upgraded from an old one?
    Thanks,
    Gordon

  • Getting an error message while trying to update Adobe AIR.

    I keep getting this error message while trying to update Adobe AIR:
    Sorry, an error has occurred.
    This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance.
    *Please help me resolve this issue.

    Sundeep, I'm getting the same message.
    I'm on OS 10.5.8
    I've downloaded the Adobe AIR Installer, but the installer always indicates that it will update Adobe AIR
    Installed: 1.5.2.8870
    Update: 1.5.3.9130
    A spotlight search for these two log files produces nothing.
    I also followed your instructions here:
    Double-click the Terminal application located at /Applications/Utilities/Terminal.
    Type cd /Users/userName.
    Type echo > .airinstall.log and/or echo > .airappinstall.log "
    But terminal replies with "No such file or directory"

  • I am receiving an unexpected error message while attempting extract updates for Lightroom 5

    I am receiving an unexpected error message while attempting extract updates for Lightroom 5

    I am using Windows 7, however, since posting the original message I have solved the problem by deleting my old Lightroom 4 download file from my download folder.  Thank you for your response.
    Sent from my iPad

  • HT4623 my phone got an error message while trying to update

    my phone got an error message while trying to update

    I received an error message when attempting to install the latest update as well.  Went through all steps, downloaded through Itunes and when asked to update my apple id by entering an e -mail, the following error message appears:
    Could not sign in
    There was a problem connecting to the server.
    However, I was able to access google/gmail account servers prior to installing iOS 6. Now my phone is stuck at this error message and I can't use it!

  • I am getting error message while attempting to upgrade the software to iOS 6.1.3

    Hi,
    Need help on this, i am getting error message while attempting to upgrade the software to iOS 6.1.3

    The Current iOS for the iPhone 4s is iOS 7
    How to update your iPhone, iPad, or iPod touch

  • Error (102) while updating the software. Solution please?

    I'm encountering an error (102) while updating my software to 10.8.4. I need a solution?

    If you have more than one user account, these instructions must be carried out as an administrator.
    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Select "/var/log/install.log" from the file list on the left. If you don't see that list, select
    View ▹ Show Log List
    from the menu bar. Then select the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, start over and note the time. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
    If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
    When posting a log extract, be selective. Don't post more than is requested.
    Please do not indiscriminately dump thousands of lines from the log into this discussion.
    Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

  • Error message when updating decimal places in general settings

    Hello together,
    I got a big problem with the settings of decimal places.
    I know that I am only be able to incerase these but it's a virgin database for a customer with no data imported.
    Everytime I want to increase the prices decimal places I get the following error message:
    "cannot update while another user is connected to the company"
    But I checked all sessions connected to this database. I am the only person that is logged in.
    I closed the db more that one time but it doesn't work.
    Can you help me please?

    Hello Meike,
    I have had this problem a while ago and it was caused by the RPD-connection i had made with the customer server.
    I had to change the values directly on the client machine.
    Hope this also your solution.
    Kind regards.

Maybe you are looking for