Error: Microsoft word web app -Sorry we ran into a problem - IE 11

Hi,
I am using Windows 8\Office 2013 32bit\IE 11.
When opening word docs in SharePoint 2013, the Word Web App shows the error "Microsoft word web app -Sorry we ran into a problem" and does not open the file.
SharePoint site is a http one. The document is getting opened in IE 9 (checked in different machine).
Excel also displays an error, but opens the file.
How to fix this?
Thanks

Hi ,
Have you checked the related uls log when this issue occured?
In addition to Fabio's suggestion, please also check the following post discussion and troubleshooting article, see if they could help.
http://social.technet.microsoft.com/Forums/sharepoint/en-US/f7be5f88-8c98-464e-8596-60956b5e98fd/sharepoint-2013-office-web-apps-problem-unable-to-openviewedit?forum=sharepointgeneral
http://technet.microsoft.com/en-us/library/ff431687.aspx
Thanks,
Daniel Yang
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact [email protected]
Daniel Yang
TechNet Community Support

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Medium AppWorker:543a7cd7-90f8-4b94-b3e0-4abe0ec50b49 worker process is started Exe: AppServerHost.exe Args: /id 543a7cd7-90f8-4b94-b3e0-4abe0ec50b49 /convertingService net.pipe://127.0.0.1/a57fa3f9-b3f7-4b45-9860-8fdd6ebcc62d
/assembly wacword.dll /type WACWS /IsBatchedTracing True /LogQuota 100 WorkerType: WorkerType1 Directory: c:\windows\system32\inetsrv, pid : 13488, IsSandBoxed: True, UniqueSandBoxSid: S-1-5-26473-19571-45394-1379
09/18/2014 13:04:13.70 w3wp.exe (0x068C)
0x20A8
Office Web Apps
Office Viewing Architecture vioz
Medium RemoveWorker isRemoved: True session id : uuid:f8655b88-00a7-40ec-bdf5-457f5fb9f2df;id=1378, Guid: 756afa45-8681-4aa2-8288-5b87b433a239
09/18/2014 13:04:13.70 w3wp.exe (0x068C)
0x2150
Office Web Apps
Office Viewing Architecture 4sig
Medium ChildProcess AppServerHost.exe is launched inside worker 543a7cd7-90f8-4b94-b3e0-4abe0ec50b49. Pid 13488
09/18/2014 13:04:13.70 w3wp.exe (0x068C)
0x2150
Office Web Apps
Office Viewing Architecture d9hn
Medium NotifyNewChildProcessInWorker has seen AppServerHost.exe in worker 543a7cd7-90f8-4b94-b3e0-4abe0ec50b49
09/18/2014 13:04:13.91 w3wp.exe (0x068C)
0x1050
Office Web Apps
Office Viewing Architecture viou
Medium ... registering worker 543a7cd7-90f8-4b94-b3e0-4abe0ec50b49
09/18/2014 13:04:13.92 w3wp.exe (0x068C)
0x1050
Office Web Apps
Office Viewing Architecture viox
Medium Worker 543a7cd7-90f8-4b94-b3e0-4abe0ec50b49 is now initialized.
09/18/2014 13:04:13.93 w3wp.exe (0x068C)
0x20A8
Office Web Apps
Office Viewing Architecture wyqt
Monitorable Task thread crashed System.InvalidOperationException: Calling Post() on 'Microsoft.Office.Web.Common.RequestPipe.AppChannelSynchronizationContext' resulted in multiple callbacks. This indicates a
problem in 'Microsoft.Office.Web.Common.RequestPipe.AppChannelSynchronizationContext'. at System.ServiceModel.Dispatcher.ThreadBehavior.SynchronizationContextCallback(Object state) at Microsoft.Office.Web.Common.RequestPipe.AppChannelSynchronizationContext.RunTask()
at Microsoft.Office.Web.Common.TaskThread.Run()
543a7cd7-90f8-4b94-b3e0-4abe0ec50b49
09/18/2014 13:04:14.04 w3wp.exe (0x068C)
0x20A8
Office Web Apps
Office Viewing Architecture vipx
Monitorable AppWorker:543a7cd7-90f8-4b94-b3e0-4abe0ec50b49 application server host exited unexpectedly (thread: 187)
09/18/2014 13:04:14.04 w3wp.exe (0x068C)
0x20A8
Office Web Apps
Office Viewing Architecture c78j
Unexpected AppWorker:543a7cd7-90f8-4b94-b3e0-4abe0ec50b49 ProcessRequestDone() received error response WorkerCrashed, restarting the worker
09/18/2014 13:04:14.04 w3wp.exe (0x068C)
0x20A8
Office Web Apps
Office Viewing Architecture xpre
Medium Removing worker 543a7cd7-90f8-4b94-b3e0-4abe0ec50b49, thread: 187
09/18/2014 13:04:14.04 w3wp.exe (0x068C)
0x20A8
Office Web Apps
Office Viewing Architecture f2yg
Medium CreateSandBoxedProcessWorker() is called
09/18/2014 13:04:14.05 w3wp.exe (0x068C)
0x20A8
Office Web Apps
Office Viewing Architecture b10e
Medium Created desk"Apple-tab-span" style="white-space:pre;">
09/18/2014 13:04:14.06 w3wp.exe (0x068C)
0x20A8
Office Web Apps
Office Viewing Architecture 2brt
Medium AppWorker:6e96c591-38f8-4691-897d-588cb92206d1 worker process is started Exe: AppServerHost.exe Args: /id 6e96c591-38f8-4691-897d-588cb92206d1 /convertingService net.pipe://127.0.0.1/a57fa3f9-b3f7-4b45-9860-8fdd6ebcc62d
/assembly wacword.dll /type WACWS /IsBatchedTracing True /LogQuota 100 WorkerType: WorkerType1 Directory: c:\windows\system32\inetsrv, pid : 13564, IsSandBoxed: True, UniqueSandBoxSid: S-1-5-26473-19571-45394-1380
09/18/2014 13:04:14.06 w3wp.exe (0x068C)
0x20A8
Office Web Apps
Office Viewing Architecture vioz
Medium RemoveWorker isRemoved: True session id : uuid:f8655b88-00a7-40ec-bdf5-457f5fb9f2df;id=1379, Guid: 543a7cd7-90f8-4b94-b3e0-4abe0ec50b49
09/18/2014 13:04:14.06 w3wp.exe (0x068C)
0x2150
Office Web Apps
Office Viewing Architecture 4sig
Medium ChildProcess AppServerHost.exe is launched inside worker 6e96c591-38f8-4691-897d-588cb92206d1. Pid 13564
09/18/2014 13:04:14.06 w3wp.exe (0x068C)
0x2150
Office Web Apps
Office Viewing Architecture d9hn
Medium NotifyNewChildProcessInWorker has seen AppServerHost.exe in worker 6e96c591-38f8-4691-897d-588cb92206d1
09/18/2014 13:04:14.25 w3wp.exe (0x068C)
0x20A8
Office Web Apps
Office Viewing Architecture viou
Medium ... registering worker 6e96c591-38f8-4691-897d-588cb92206d1
09/18/2014 13:04:14.27 w3wp.exe (0x068C)
0x20A8
Office Web Apps
Office Viewing Architecture viox
Medium Worker 6e96c591-38f8-4691-897d-588cb92206d1 is now initialized.
09/18/2014 13:04:14.28 w3wp.exe (0x068C)
0x20A8
Office Web Apps
Office Viewing Architecture wyqt
Monitorable Task thread crashed System.InvalidOperationException: Calling Post() on 'Microsoft.Office.Web.Common.RequestPipe.AppChannelSynchronizationContext' resulted in multiple callbacks. This indicates a
problem in 'Microsoft.Office.Web.Common.RequestPipe.AppChannelSynchronizationContext'. at System.ServiceModel.Dispatcher.ThreadBehavior.SynchronizationContextCallback(Object state) at Microsoft.Office.Web.Common.RequestPipe.AppChannelSynchronizationContext.RunTask()
at Microsoft.Office.Web.Common.TaskThread.Run()
6e96c591-38f8-4691-897d-588cb92206d1
09/18/2014 13:04:14.38 w3wp.exe (0x068C)
0x20A8
Office Web Apps
Office Viewing Architecture vipx
Monitorable AppWorker:6e96c591-38f8-4691-897d-588cb92206d1 application server host exited unexpectedly (thread: 187)
09/18/2014 13:04:14.38 w3wp.exe (0x068C)
0x20A8
Office Web Apps
Office Viewing Architecture c78j
Unexpected AppWorker:6e96c591-38f8-4691-897d-588cb92206d1 ProcessRequestDone() received error response WorkerCrashed, restarting the worker
09/18/2014 13:04:14.38 w3wp.exe (0x068C)
0x20A8
Office Web Apps
Office Viewing Architecture xpre
Medium Removing worker 6e96c591-38f8-4691-897d-588cb92206d1, thread: 187
09/18/2014 13:04:14.38 w3wp.exe (0x068C)
0x20A8
Office Web Apps
Office Viewing Architecture f2yg
Medium CreateSandBoxedProcessWorker() is called
09/18/2014 13:04:14.40 w3wp.exe (0x068C)
0x20A8
Office Web Apps
Office Viewing Architecture b10e
Medium Created desk"Apple-tab-span" style="white-space:pre;">
09/18/2014 13:04:14.40 w3wp.exe (0x068C)
0x20A8
Office Web Apps
Office Viewing Architecture 2brt
Medium AppWorker:a3088b58-780b-4bb8-b65d-e377e7ba4030 worker process is started Exe: AppServerHost.exe Args: /id a3088b58-780b-4bb8-b65d-e377e7ba4030 /convertingService net.pipe://127.0.0.1/a57fa3f9-b3f7-4b45-9860-8fdd6ebcc62d
/assembly wacword.dll /type WACWS /IsBatchedTracing True /LogQuota 100 WorkerType: WorkerType1 Directory: c:\windows\system32\inetsrv, pid : 13644, IsSandBoxed: True, UniqueSandBoxSid: S-1-5-26473-19571-45394-1381
09/18/2014 13:04:14.40 w3wp.exe (0x068C)
0x20A8
Office Web Apps
Office Viewing Architecture vioz
Medium RemoveWorker isRemoved: True session id : uuid:f8655b88-00a7-40ec-bdf5-457f5fb9f2df;id=1380, Guid: 6e96c591-38f8-4691-897d-588cb92206d1
09/18/2014 13:04:14.40 w3wp.exe (0x068C)
0x2150
Office Web Apps
Office Viewing Architecture 4sig
Medium ChildProcess AppServerHost.exe is launched inside worker a3088b58-780b-4bb8-b65d-e377e7ba4030. Pid 13644
09/18/2014 13:04:14.40 w3wp.exe (0x068C)
0x2150
Office Web Apps
Office Viewing Architecture d9hn
Medium NotifyNewChildProcessInWorker has seen AppServerHost.exe in worker a3088b58-780b-4bb8-b65d-e377e7ba4030
09/18/2014 13:04:14.57 w3wp.exe (0x068C)
0x1050
Office Web Apps
Office Viewing Architecture viou
Medium ... registering worker a3088b58-780b-4bb8-b65d-e377e7ba4030
09/18/2014 13:04:14.60 w3wp.exe (0x068C)
0x1050
Office Web Apps
Office Viewing Architecture viox
Medium Worker a3088b58-780b-4bb8-b65d-e377e7ba4030 is now initialized.
09/18/2014 13:04:14.60 w3wp.exe (0x068C)
0x1050
Office Web Apps
Office Viewing Architecture wyqt
Monitorable Task thread crashed System.InvalidOperationException: Calling Post() on 'Microsoft.Office.Web.Common.RequestPipe.AppChannelSynchronizationContext' resulted in multiple callbacks. This indicates a
problem in 'Microsoft.Office.Web.Common.RequestPipe.AppChannelSynchronizationContext'. at System.ServiceModel.Dispatcher.ThreadBehavior.SynchronizationContextCallback(Object state) at Microsoft.Office.Web.Common.RequestPipe.AppChannelSynchronizationContext.RunTask()
at Microsoft.Office.Web.Common.TaskThread.Run()
a3088b58-780b-4bb8-b65d-e377e7ba4030
Whats wrong here?

http://technet.microsoft.com/en-us/library/ff431687%28v=office.15%29.aspx
Problem: You receive a "File Not Found. The URL of the original file is not valid or the document is not publicly accessible. Verify the URL is correct, then contact the document owner"
error when you try to view an Office document in Office Web Apps by using a user generated URL.
Are you trying to open a document that has a file size that is larger than 10 megabytes from a user generated URL? Make sure the document doesn’t exceed 10 megabytes.
If this helped you resolve your issue, please mark it Answered

Word Web App can't open a document (corruption) but Word Desktop can

Hi,
My team and I are currently working on integrating a custom WOPI-Host and everything is going pretty good. While testing out different documents that will be used in the system to see the supported features and the reaction of Word Web App we found
a document that is problematic.
First things first, we took a document that was in Word 97-2003 version (.doc) and converted it in Word Documents (.docx). We had to actually use the Word Desktop Convert functionality because using "Save As" wouldn't work. We found
out that the document had Custom XML Data which was the reason that the "Save As" didn't work. So we did 2 version of the document in docx version. One that kept the Custom XML Data and one that didn't have it.
Now when we try to open the documents in the Word Web App, both trigger the same error: "Sorry, Word Web App can't edit this document because it appears to be corrupt.". What I don't really understand is that I can open them in the Desktop
version of Word without any problems. Also, if it was simply the Custom XML Data that would prevent Word Web App to open the document, how come the version of the document without these Custom XML Data is still considered corrupted by the Word Web App.
If needed, I can send the documents in question (probably by email since I don't see an option to attach them to this question).
Thanks,
Patrick Racicot

Hi,
I understand you can't open the Word documents from Word Web App, but may I know how you converted them? What is that "Word Desktop Convert functionality"? Would you please detail the steps of the conversation?
When you try the "Save As" method, any prompt or error? Can you keep saving just ignoring the error?
Before the conversation, I suggest you try removing the hyperlinks in the original .doc document, then convert the document to .docx format, check if then it can be opened from the Word Web App.
Feel free to post back to provide more information.
Thanks,
Melon Chen
Forum Support
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Office Web Apps Server 2013 - Word Web App - Problem with Tab space

Hello We have Office Web Apps Server 2013 running with SharePoint 2013. Users Editing a Word document with Office Web Apps, can't use "Tabs", any Word document with Tabs; the tabs are replaced with a single space.
Has anyone noticed this? Is this a bug?
-thanks
thomas
-Tom

Yes, currently the Word Web App does not support
Tab Keyboard shortcut for editing document content .
For more information, you can have a look at
the article:
http://office.microsoft.com/en-us/office-online-help/keyboard-shortcuts-in-word-online-HA010378332.aspx?CTT=5&origin=HA010380212
http://social.technet.microsoft.com/Forums/en-US/3f5978d3-67a1-4c8c-981f-32493d72610b/office-web-apps-server-2013-word-web-app-problem-with-tab-space?forum=sharepointgeneral

Error: Microsoft word web app -Sorry we ran into a problem - IE 11

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