Error Msg When Invoicing

Question

Hello,
When we tried to add to invoice from an invoice draft we received the following error msg:
"No matching records found 'G/L' Accounts (OACT) (ODBC-2028) [Message 131-183]
Does anyone know how to correct this?  We've been invoicing from Draft many times now and this is the first msg like this we have received.
Thanks,
Mike

Answer 1

Dear,
This error message normaly indicates that there is an account definition
Missing, before we proceed with the investigation, Please check that
ALL accounts have been defined in the 'G/L Account Determination',
for all the warehouse and tax codes and freight.
1. G/L Account Determination
'Administration > Definitions > Financials >G/L Account Determination'
(Check the rounding account even if you are not using it.)
2. Warehouse accounts
'Administration > Definitions > Stock Management > Define Warehouses >
Accounting'
3. Tax Code accounts
Administration  > Finance  >Tax
4. Check if Rounding Tax Amount in Rows is ticked.
(Check the rounding account in G/L account Determination is defined,
even if you are not using it.)
5. Administration  > Setup  >General  > Freight
Please check if the GL account is defined (even if the Freight is Zero).
6. Do you manage some items with drop ship warehouse? If so, please
Check if the expense account was defined for drop ship warehouse.
7. refer to note 874131 below
Define a rounding account under:
'Administration' > 'System Initialization' ->'G/L Account Determination'
-> 'General' tab page under "RoundingAccount" field.
8. refer to note  771489 below
When the user chooses User Defined Chart of Accounts under
Administration -> System Initialization -> Company details -> Basis
Initialization tab , the default accounts remain in the "G/L Account
Determination", "Define Tax", "Define Warehouse" windows under
Administration -> Definitions -> Financials and Administration ->
Definitions -> Inventory. User has to check and define all accounts.
9. refer to note 871509 below
Symptom
If two posting periods are created in one database, after the user
switches to another posting period and tries to create a marketing
document the following error message will be received:
"Linking of primary accounts not completed"
The G/L account determination window will be opened for checking, and
all Accounts in the GL Account Determination screen will have been
removed.
Other terms
posting period, G/L account, determination, missing, error message,
primary account, complete.
Reason and Prerequisites
Functionality description
Solution
This error can be due to the following scenarios:
1. The user creates the database, the first posting periods are defined
from Apr 2004 to Mar 2005 (Category 2004) with Sub-Periods 'Month'.
2. When the second posting periods are defined i.e.(from Apr 2005 to Mar
2006), there are no accounts chosen in the 'G/L Account Determination'
window.
3. Afterwards, the user defined G/L accounts in the first posting
periods.
In this case these G/L accounts will not be copied into the second
period. However, if the accounts will be defined in one of the
sub-periods, it will be defined for the full 12 sub-periods from the
same category at the same time.
The G/L accunts will be copied into all the posting periods which is
created after defining the G/L Account in G/L Account Determination.
I hope this will resolve the issue.
Regards
Apple