Error msg when trying to print

need to know how to reinsert or lower the photo tray, all it does is move back and forth and I cannot remove it nor lift it out.  Frustrated!

Hello there! Welcome to the forums @Sunshineraise ,
Could you please let me know some more information as to what the issue is? I will certainly do my best to help out.
What printer(s) are installed on the computer?
What is the Operating System of the computer?
Have you tested hardware functionality (made copies)?
What is the error message you are seeing?
Thank you
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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