Error: No Phone System Connection

Greetings,
I am integrating RCC with Lync 2013 and I am getting this
Notification: No Phone System Connection. I have notices that when I capture packets transferred between Front End Server and CUPS server, there are no packets being sent to CUPS server.
I have completed below steps:
1) I have enabled integration with my phone integration option in Lync client
2) Added Static route to the CUPS server on port 5060.
3) Added CUPS as a trusted application in the application pool.
4) Published the new topology and restarted the Front End Services.
Remote Call Control URI is set to: sip:[email protected]
Phone URI is set to XXXX;phone-context=dialstring
I would really appreciate if you can guide me.
Thank you
Chirag
Chirag Shah

Hi,
Did the Lync account contains an apostrophe? If so, it may influence for the users with an apostrophe (') in their Lync sign-in ID. In order to resolve the issue, remove the apostrophe from the Lync sign-in ID. Also you can change to use another Lync account
to have a test.
You can refer to the part of “Unable to get Softphone control” in the link below:
http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-presence/97443-cups-cupc-ts.html#controlerror
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make
sure that you completely understand the risk before retrieving any suggestions from the above link.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

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