Error occured in Log PO169 savings plan under BADI

Hi,
When i am running a payroll for 03/15/2011 for one perner its showing error in the log under po169 process savings plan under BADI below is the error , how we can find BADI name can any one help me
Error occured during currency conversion from to USD
Thanks
Srinath

Hello Srinath,
Please, could you try Badi PBEN_PAY0010-HR_BEN_US_PAY0010?
Hopefully this helps.
Kind regards,
Graziela

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Hi,
when I try to open form in planning I can not do it. There is also no info why, the only info I get is: An error occurred.
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####<Nov 4, 2011 10:27:22 AM CET> <Error> <HTTP> <HYPERION-001> <Planning0> <[ACTIVE] ExecuteThread: '8' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1320398842770> <BEA-101017> <[ServletContext@6075528[app:PLANNING module:HyperionPlanning path:/HyperionPlanning spec-version:2.5 version:11.1.2.0]] Root cause of ServletException.
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>
####<Nov 4, 2011 10:27:22 AM CET> <Notice> <Diagnostics> <HYPERION-001> <Planning0> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1320398842776> <BEA-320068> <Watch 'UncheckedException' with severity 'Notice' on server 'Planning0' has triggered at Nov 4, 2011 10:27:22 AM CET. Notification details:
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SUBSYSTEM = HTTP USERID = <WLS Kernel> SEVERITY = Error THREAD = [ACTIVE] ExecuteThread: '8' for queue: 'weblogic.kernel.Default (self-tuning)' MSGID = BEA-101017 MACHINE = HYPERION-001 TXID = CONTEXTID = TIMESTAMP = 1320398842770
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WatchAlarmResetPeriod: 30000
>
####<Nov 4, 2011 10:27:24 AM CET> <Warning> <JMX> <HYPERION-001> <Planning0> <oracle.dfw.impl.incident.DiagnosticsDataExtractorImpl - Incident Dump Executor (created: Fri Nov 04 10:27:23 CET 2011)> <<WLS Kernel>> <> <> <1320398844525> <BEA-149515> <An error was encountered getting the attribute DatabaseProductName on the MBean com.bea:ServerRuntime=Planning0,Name=EPMSystemRegistry,Type=JDBCDataSourceRuntime during a call to getAttributes>
####<Nov 4, 2011 10:27:24 AM CET> <Warning> <JMX> <HYPERION-001> <Planning0> <oracle.dfw.impl.incident.DiagnosticsDataExtractorImpl - Incident Dump Executor (created: Fri Nov 04 10:27:23 CET 2011)> <<WLS Kernel>> <> <> <1320398844527> <BEA-149515> <An error was encountered getting the attribute DriverVersion on the MBean com.bea:ServerRuntime=Planning0,Name=EPMSystemRegistry,Type=JDBCDataSourceRuntime during a call to getAttributes>
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This occurs only for one of my applications, other work fine.
Any ideas?
Best regards,
Greg

Have you migrated to 11.1.2.1 lately?
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Jul 09 11:25:07 MiniServer.tolan.homeip.net krb5kdc[55](debug): handling authdata
Jul 09 11:25:07 MiniServer.tolan.homeip.net krb5kdc[55](debug): handling authdata
Jul 09 11:25:07 MiniServer.tolan.homeip.net krb5kdc[55](debug): .. .. ok
Jul 09 11:25:07 MiniServer.tolan.homeip.net krb5kdc[55](debug): .. .. ok
Jul 09 11:25:07 MiniServer.tolan.homeip.net krb5kdc[55](info): AS_REQ (7 etypes {18 17 16 23 1 3 2}) 192.168.77.20: ISSUE: authtime 1310235907, etypes {rep=18 tkt=16 ses=18}, [email protected] for krbtgt/[email protected]
Jul 09 11:25:07 MiniServer.tolan.homeip.net krb5kdc[55](info): AS_REQ (7 etypes {18 17 16 23 1 3 2}) 192.168.77.20: ISSUE: authtime 1310235907, etypes {rep=18 tkt=16 ses=18}, [email protected] for krbtgt/[email protected]
Jul 09 11:25:11 MiniServer.tolan.homeip.net krb5kdc[55](info): TGS_REQ (7 etypes {18 17 16 23 1 3 2}) 192.168.77.20: ISSUE: authtime 1310235907, etypes {rep=18 tkt=16 ses=18}, [email protected] for afpserver/[email protected]
Jul 09 11:25:11 MiniServer.tolan.homeip.net krb5kdc[55](info): TGS_REQ (7 etypes {18 17 16 23 1 3 2}) 192.168.77.20: ISSUE: authtime 1310235907, etypes {rep=18 tkt=16 ses=18}, [email protected] for afpserver/[email protected]
Password Service Server Log:
Jul 9 2011 11:25:07    RSAVALIDATE: success.
Jul 9 2011 11:25:07    AUTH2: {0x4e17e4b75f13dc1d0000000600000006, test1} DHX authentication succeeded.
Jul 9 2011 11:25:07    KERBEROS-LOGIN-CHECK: user {0x4e17e4b75f13dc1d0000000600000006, test1} is in good standing.
Jul 9 2011 11:25:07    KERBEROS-LOGIN-CHECK: user {0x4e17e4b75f13dc1d0000000600000006, test1} authentication succeeded.
Jul 9 2011 11:25:07    GETPOLICY: user {0x4e17e4b75f13dc1d0000000600000006, test1}.
Jul 9 2011 11:25:07    GETPOLICY: user {0x4e17e4b75f13dc1d0000000600000006, test1}.
I would appreciate any and all assistance with this. I've never had a problem in the past with configuring and using networked home directories. This has me stumped. This is now my 3rd day working on it. I've been through numerous discussion groups, googled endlessly, and even re-installed the server software twice to make sure I'm working with a clean current copy.
Thanks in advance for any advice you can offer....

Thanks for your comments, and particularly for confirming that the Kerberos and AFP logs indicated success.   I did have my sharing set properly as you describe however checking that I had set sharing appropriately it led me to the answer to my problem...
You were right about the location of Test1's home directory and it is on the second disk.   I have always had a level of discomfort setting up the Home URL under 'Home' when setting up a home directory. I thought I had to put the fully qualified directory name, in this case:
      afp://miniserver.tolan.homeip.net/Volumes/MacHD2/Homes
After turning sharing off and on for the Homes directory, just to ensure, I saw that WGM had inserted another, more abbreviated URL for me to select:
      afp://MiniServer.tolan.homeip.net/Homes
When I selected this URL all started working.   I guess I've been outsmarting myself over the years by overthinking what I had to do.
So, while your suggestion was correct, that wasn't my problem, but checking to ensure that I'd done it right did lead me to the solution.   Hence, a helpful answer, rather than a correct one even though you are correct.
This issue of what the URL should look like has always bothered me but now I know. I guess I've just been lucky up until now and in this business good luck doesn't teach you anything...   :-)
Cheers, and thanks for this...

Error occurred during CTM planning run

Hi folks,
Appreciate your co-operations!
I am facing the problem while running the CTM with the profile DEMO2.
CTM Planning Run gives one error and alert.
Error: Error occurred during CTM planning run
Technical Data
Message type__________ A (Cancel)
Message class_________ /SAPAPO/CTM1 (CTM: Messgaes)
Message number________ 401
Problem class_________ 1 (very important)
Number________________ 1
Environment Information
CTM Action____________ G
Message type__________ A
Alert: Internal error has occurred (<!> Segmentation fault)
Technical Data
Message type__________ E (Error)
Message class_________ /SAPAPO/CTM1 (CTM: Messgaes)
Message number________ 571
Message variable 1____ <!> Segmentation fault
Number________________ 1
Environment Information
CTM Action____________ G
Message type__________ C
Log file display
 04:37:59 optsvr_main.cpp(1363) 'SuperVisor' => Commandline : 4 respected parameters ...
Args:
m0001006
sapgw04
28812935
IDX=1
 04:37:59 optsvr_main.cpp(645) 'SuperVisor' * SAP APO CTM Engine [CTM/ctmsvr]
 04:37:59 optsvr_main.cpp(646) 'SuperVisor' * Copyright u00A9 SAP AG 1993-2009
 04:37:59 optsvr_main.cpp(647) 'SuperVisor' *
 04:37:59 optsvr_main.cpp(648) 'SuperVisor' * Version : 7.0_REL SP05, 407661, Nov 25 2009 22:59:47
 04:37:59 optsvr_main.cpp(649) 'SuperVisor' * Platform : ntamd64/x64
 04:37:59 optsvr_main.cpp(650) 'SuperVisor' * Interface : 2.0
 04:37:59 optsvr_main.cpp(651) 'SuperVisor' * Build date : Nov 25 2009 22:59:47 [1259186387]
 04:37:59 optsvr_main.cpp(652) 'SuperVisor' * Build machine : PWDFM163
 04:37:59 optsvr_main.cpp(653) 'SuperVisor' * Latest change : 407661
 04:37:59 optsvr_main.cpp(654) 'SuperVisor' * NW release : 7100.0.3300.0
 04:37:59 optsvr_main.cpp(655) 'SuperVisor' * Perforce branch: 7.0_REL
 04:37:59 optsvr_main.cpp(656) 'SuperVisor' *
 04:37:59 optsvr_main.cpp(676) 'SuperVisor' * Hostname : m0001006
 04:37:59 optsvr_main.cpp(677) 'SuperVisor' * OS version : 5.2.3790 (WinServer2003, NTAMD64) SP2.0 (Service Pack 2), SERVER ENTERPRISE TERMINAL SINGLEUSERTS
 04:37:59 optsvr_main.cpp(678) 'SuperVisor' * PID : 6768
 04:37:59 optsvr_main.cpp(683) 'SuperVisor' * CWD : D:\usr\sap\SC6\DVEBMGS04\log
 04:37:59 optsvr_main.cpp(684) 'SuperVisor' *
 04:37:59 core_sysinfo.cpp(453) 'SuperVisor' * free disk space: 190433 MB
 04:37:59 core_sysinfo.cpp(454) 'SuperVisor' *
 04:37:59 core_sysinfo.cpp(409) 'SuperVisor' * Memory information:
 04:37:59 core_sysinfo.cpp(409) 'SuperVisor' * physical memory: 10238 MB total, 6511 MB available [63% free]
 04:37:59 core_sysinfo.cpp(409) 'SuperVisor' * page file : 73212 MB total, 60889 MB available [83% free]
 04:37:59 core_sysinfo.cpp(409) 'SuperVisor' * virtual memory : 8388607 MB total, 8388499 MB available [99% free]
 04:37:59 optsvr_main.cpp(693) 'SuperVisor' *
 04:37:59 optsvr_main.cpp(783) 'SuperVisor' * running in invoke mode
 04:37:59 optsvr_rfcconnection.cpp(871) 'MsgMgr' <RFC> RfcPing(RFC_HANDLE=1) received in thread#6912
 04:37:59 optsvr_rfcconnection.cpp(692) 'MsgMgr' <RfcConnection> using function module 'RCCF_COMM_PARAM_SET' for sending of parameters/options
 04:37:59 optsvr_rfcconnection.cpp(703) 'MsgMgr' <RfcConnection> using function module 'RCCF_COMM_PARAM_GET' for receiving of parameters/options
 04:37:59 optsvr_rfcconnection.cpp(712) 'MsgMgr' <RfcConnection> using function module 'RCCF_COMM_PROGRESS' for progress informations
 04:37:59 optsvr_rfcconnection.cpp(721) 'MsgMgr' <RfcConnection> using function module 'RCCF_COMM_MESSAGE' for messages
 04:37:59 optsvr_rfcconnection.cpp(730) 'MsgMgr' <RfcConnection> using function module 'RCCF_COMM_RESULT' for (intermediate) result informations
 04:37:59 optsvr_rfcconnection.cpp(739) 'MsgMgr' <RfcConnection> using function module 'RCCF_COMM_SYSINFO' for system informations
 04:37:59 optsvr_rfcconnection.cpp(748) 'MsgMgr' <RfcConnection> using function module 'RCCF_COMM_PERFINFO' for performance informations
 04:37:59 optsvr_rfcconnection.cpp(1269) 'MsgMgr' <RFC> skipping empty profile value [GENERAL] sPROFILE_CUST_ID
 04:37:59 optsvr_rfcconnection.cpp(1835) 'MsgMgr'
Sender/Receiver RFC_HANDLE#1:
<RFC> * RFC connection attributes:
Own Host : m0001006
Partner Host: m0001006
Destination : OPTSERVER_CTM01
Program Name: SAPLRCC_COMM_ENGINE
SystemNr : 04 SystemId : SC6
Client : 700 User : MBATCHA
Language : E ISO Language: EN
CodePage : 1100 Partner CP : 1100
Kernel Rel. : 701 Partner Rel.: 701
Own Release : 711 CPIC ConvId : 28812935
Own Type : E PartnerType : 3
Trace : RFC Role : S
<RFC> * RFC statistic information:
number of calls : 7
number of received data: 10569
number of sent data : 1349
overall reading time : 9073
overall writing time : 162
 04:37:59 optsvr_main.cpp(1110) 'SuperVisor' * Starting MainScript ...
 04:37:59 optsvr_main.cpp(1445) 'SuperVisor'
***************************** OPTSVR - OPTIONS ***************************** *
[CTM_PROFILE]
nCTMENGINEPACKAGESIZE = 500
sCOMPONENT = SCM
sCTMLOGFILE = ctm.DEMO2.0000_0001.20091201043758.log
sCTMLOGFLAG = 0
sCTMPROFILE = DEMO2
sRELEASE = 700
[general]
bUNICODE = true
nSLOT_MAXIMUM = 1
nSLOT_MINIMUM = 1
nSLOT_RESERVED = 1
sAPO_RELEASE = 700
sAPPLICATION = CTM
sExeDir = d:\apoopt\ctm\bin
sExeName = ctmsvr.exe
sHOST = m0001006
sInvokeMode = invoke
sLANGU = E
sMANDT = 700
sPRODUCT_NAME = APO
sPRODUCT_PATCHLEVEL = 0001
sPRODUCT_RELEASE = 700
sPROFILE = DEMO2
sSESSION = tju5Bmz21}6WVG0Sn6pv3W
sSYSTEM = SC6
sUNAME = MBATCHA
[init]
sSECTION0001 = INIT
sSECTION0002 = GENERAL
sSECTION0003 = PASSPORT
sSECTION0004 = CTM_PROFILE
[PASSPORT]
bIS_REMOTE = false
nACTION_TYPE = 1
nSERVICE = 1
sACTION = /SAPAPO/CTMB
sPRE_SYSID = SC6
sSYSID = SC6
sTRANSID = 2205DEDE7A5BF16DA07D001CC46CF90E
sUSERID = MBATCHA
************************** OPTSVR OPTIONS - END **************************** *
 04:37:59 core_msgmgr.cpp(440) 'MsgMgr' * Sending progress number 802 to OutputInterface from []
 04:37:59 core_supervisor.cpp(728) 'SuperVisor' <M> Invoking module 'CTMModelGenerator' [6]->download
 04:37:59 core_msgmgr.cpp(440) 'MsgMgr' * Sending progress number 806 to OutputInterface from [MG]
 04:37:59 ctm_modelgen.cpp(166) 'CTMModelGenerator' ======================================================================
 04:37:59 ctm_modelgen.cpp(167) 'CTMModelGenerator' MG::download
 04:37:59 core_msgmgr.cpp(1110) 'MsgMgr' renaming tracefile
 04:37:59 core_msgmgr.cpp(1111) 'MsgMgr' old name: optsvr_trace20091201_043759_1a70.log
 04:37:59 core_msgmgr.cpp(1112) 'MsgMgr' new name: ctm.DEMO2.20091201_043759_1a70.log
logfile reopened : Tue Dec 01 04:37:59 2009
logfile name : ctm.DEMO2.20091201_043759_1a70.log
 04:37:59 rfc_connection.cpp(599) 'MsgMgr' <rfc> calling function module /SAPAPO/CTM_INT_STATUS_SET
 04:37:59 rfc_connection.cpp(599) 'MsgMgr' <rfc> calling function module /SAPAPO/CTM_INT_PRDAT_RFC_READ
 04:37:59 rfc_connection.cpp(599) 'MsgMgr' <rfc> calling function module /SAPAPO/CTM_INT_PLPAR_RFC_READ
 04:37:59 rfc_connection.cpp(599) 'MsgMgr' <rfc> calling function module /SAPAPO/CTM_INT_LOC_RFC_READ
 04:37:59 rfc_connection.cpp(599) 'MsgMgr' <rfc> calling function module /SAPAPO/CTM_INT_PPM_RFC_READ
 04:38:02 rfc_connection.cpp(599) 'MsgMgr' <rfc> calling function module /SAPAPO/CTM_INT_TRANS_RFC_READ
 04:38:02 rfc_connection.cpp(599) 'MsgMgr' <rfc> calling function module /SAPAPO/CTM_INT_RES_RFC_READ
 04:38:02 rfc_connection.cpp(599) 'MsgMgr' <rfc> calling function module /SAPAPO/CTM_INT_SSTCK_RFC_READ
 04:38:02 rfc_connection.cpp(599) 'MsgMgr' <rfc> calling function module /SAPAPO/CTM_INT_CAL_RFC_READ
 04:38:02 rfc_connection.cpp(599) 'MsgMgr' <rfc> calling function module /SAPAPO/CTM_INT_PLPER_RFC_READ
 04:38:02 rfc_connection.cpp(599) 'MsgMgr' <rfc> calling function module /SAPAPO/CTM_INT_INCMD_RFC_READ
 04:38:03 rfc_connection.cpp(599) 'MsgMgr' <rfc> calling function module /SAPAPO/CTM_INT_STATUS_SET
 04:38:03 rfc_connection.cpp(599) 'MsgMgr' <rfc> calling function module /SAPAPO/CTM_INT_DEM_RFC_READ
 04:38:04 rfc_connection.cpp(599) 'MsgMgr' <rfc> calling function module /SAPAPO/CTM_INT_SUP_RFC_READ
 04:38:04 rfc_connection.cpp(599) 'MsgMgr' <rfc> calling function module /SAPAPO/CTM_INT_UCMAP_RFC_READ
 04:38:04 rfc_connection.cpp(599) 'MsgMgr' <rfc> calling function module /SAPAPO/CTM_INT_STATUS_SET
 04:38:04 core_msgmgr.cpp(440) 'MsgMgr' * Sending progress number 810 to OutputInterface from [MG]
 04:38:04 ctm_modelgen.cpp(735) 'CTMModelGenerator' MG::download done
 04:38:04 ctm_modelgen.cpp(736) 'CTMModelGenerator' ======================================================================
 04:38:04 core_supervisor.cpp(750) 'SuperVisor' <M> Returning from module 'CTMModelGenerator' [6]->download = success [ctx size : 1]
 04:38:04 core_supervisor.cpp(692) 'SuperVisor' <SCR> Starting script 'CTM Solve' with 9.22337e+012 seconds left
 04:38:04 core_supervisor.cpp(692) 'SuperVisor' <SCR> Starting script 'CTM Match' with 9.22337e+012 seconds left
 04:38:04 ctm_executionmanager.cpp(102) 'SuperVisor' ======================================================================
 04:38:04 ctm_executionmanager.cpp(103) 'SuperVisor' statistics:
 04:38:04 ctm_executionmanager.cpp(104) 'SuperVisor' number of demands: 7
 04:38:04 ctm_executionmanager.cpp(105) 'SuperVisor' ======================================================================
 04:38:04 ctm_executionmanager.cpp(107) 'SuperVisor' ======================================================================
 04:38:04 ctm_executionmanager.cpp(108) 'SuperVisor' parameters:
 04:38:04 ctm_executionmanager.cpp(118) 'SuperVisor' time continuous planning
 04:38:04 ctm_executionmanager.cpp(125) 'SuperVisor' backward scheduling
 04:38:04 ctm_executionmanager.cpp(184) 'SuperVisor' CBCLP enabled
 04:38:04 ctm_executionmanager.cpp(457) 'SuperVisor' ======================================================================
 04:38:04 core_supervisor.cpp(728) 'SuperVisor' <M> Invoking module 'CtmEngine' [7]->run
 04:38:04 ctm_executionmanager.cpp(523) 'SuperVisor' ======================================================================
 04:38:04 ctm_executionmanager.cpp(524) 'SuperVisor' EM::execute for packet 1
 04:38:04 ctm_executionmanager.cpp(1570) 'SuperVisor' EM::execute for packet 1 done
 04:38:04 ctm_executionmanager.cpp(1571) 'SuperVisor' ======================================================================
 04:38:04 core_supervisor.cpp(750) 'SuperVisor' <M> Returning from module 'CtmEngine' [7]->run = success [ctx size : 1]
 04:38:04 core_supervisor.cpp(728) 'SuperVisor' <M> Invoking module 'CTMModelGenerator' [6]->upload
 04:38:04 ctm_modelgen.cpp(1097) 'CTMModelGenerator' ======================================================================
 04:38:04 ctm_modelgen.cpp(1098) 'CTMModelGenerator' MG::upload of packet 1
<e> 04:38:05 ctmsvr_script.cpp(229) 'SuperVisor' <!> STRING EXCEPTION : <!> Segmentation fault
 04:38:05 rfc_connection.cpp(599) 'MsgMgr' <rfc> calling function module /SAPAPO/CTM_INT_STATUS_SET
 04:38:05 optsvr_main.cpp(1166) 'MsgMgr' Current check values:
[CHECK_EQUAL]
[CHECK_UPPERBOUND]
nPEAK_MEMORY_NTAMD64 = 45344
[CHECK_LOWERBOUND]
 04:38:05 optsvr_main.cpp(1209) 'MsgMgr' Performance values:
bSuccess false
nCPU_TIME 0
nPEAK_MEMORY 45344
nPEAK_VIRTUAL_BYTES 141844
nREAL_TIME 6
tracefile ctm.DEMO2.20091201_043759_1a70.log
 04:38:05 optsvr_main.cpp(1235) 'MsgMgr' Performance Monitor values:
ENGINE_VERSION 7.0_REL SP05, 407661, Nov 25 2009 22:59:47
nCPU_TIME 0
nHD_FREESPACE 190433
nPEAK_MEMORY 45344
nPEAK_VIRTUAL_BYTES 141844
nREAL_TIME 6
 04:38:05 optsvr_dsr.cpp(96) 'MsgMgr' <writeDSRdata> tracing not active => no DSR written
 04:38:05 optsvr_main.cpp(1256) 'SuperVisor'
Finished->FAILED ...
 04:38:05 core_memmgr.cpp(564) 'MsgMgr' transferring memory of heap 6912 to main heap
 04:38:05 core_memmgr.cpp(606) 'MsgMgr' finished transfer of heap 6912
 04:38:05 optsvr_rfcconnection.cpp(1835) 'MsgMgr'
Sender/Receiver RFC_HANDLE#1:
<RFC> * RFC connection attributes:
Own Host : m0001006
Partner Host: m0001006
Destination : OPTSERVER_CTM01
Program Name: SAPLRCC_COMM_ENGINE
SystemNr : 04 SystemId : SC6
Client : 700 User : MBATCHA
Language : E ISO Language: EN
CodePage : 1100 Partner CP : 1100
Kernel Rel. : 701 Partner Rel.: 701
Own Release : 711 CPIC ConvId : 28812935
Own Type : E PartnerType : 3
Trace : RFC Role : S
<RFC> * RFC statistic information:
number of calls : 116
number of received data: 420457
number of sent data : 39262
overall reading time : 5.30093e+006
overall writing time : 3831
 04:38:05 optsvr_main.cpp(1332) 'MsgMgr'
OptimizeServer says GOOD BYE
Please help me to resolve this issue.
Thanks & Regards,
Khadar

Hi Khadar,
1) The information you have provided is the CTM optimiser log.
Run the job in background and in sm37 and click on job log &
analyse the exact error happened. In case if you are not able
to do, please provide the error log.
2) Check the livecache is stable in its operations when the job
runs (check with basis team)
3) Run consistency check for master data before CTM run
4) Check for any struck queues and clear those and rerun
5) If you feel more inconsistencies in system, run livecache
consistency and rerun CTM run
Regards
R. Senthil Mareeswaran.

Win 7 / System Update 4 "An error occurred while downloading packages" Please review LOG?

Team Lenovo,
I am having problem with TVSU 4.0 on a Windows 7 64 bit system where it gets to about 17-18% and consistently gives me "An error occurred while downloading packages"
I've made sure no firewalls are active. Am not using an Proxy servers and have turned off "automatically detect settings" in Internet Options. I've tried to uninstall and reinstall and no change. I've also tried to run as an Administrator and no luck either.
I reviewed the logs that are located at:
C:\Program Files (x86)\Lenovo\System Update\logs
I've highlighted in BOLD the entries below I feel may be the issue, but not sure how to resolve it. I did notice download.lenovo.com link when I try to reach it directly shows file not found???
[ThinkVantage System Update build: 2009-10-19 4.00.0024] 2/5/2011 4:13:45 PM
Info 2011-02-05 , 04:13:45
 at Tvsu.Environment.EnvironmentManager..ctor()
 Message: Starting Environment Manager...
Info 2011-02-05 , 04:13:45
 at Tvsu.Nls.NlsResources..ctor()
 Message:
The active language is: EN
The default language is: EN
The OS language is: EN
The language loaded type is: OS
Severe 2011-02-05 , 04:13:45
 at Tvsu.Sdk.SuSdk.StartApplication()
 Message: Application runs with the framework: 2.0.50727.4952
Info 2011-02-05 , 04:13:45
 at Tvsu.Engine.DataBase.InitializeDataBase()
 Message: Initializing the DataBase from file: updates.ser
Warning 2011-02-05 , 04:13:45
 at Tvsu.Gui.Util.Tools.get_SystemVendor()
 Message: The vendor was resolved to THINK
Info 2011-02-05 , 04:14:11
 at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
 Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com
Info 2011-02-05 , 04:14:11
 at Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
 Message: Direct connection found
Info 2011-02-05 , 04:14:11
 at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
 Message: Connection type set to DIRECT in ConnectionSettingsBean
Info 2011-02-05 , 04:14:11
 at Tvsu.Engine.Task.Task.Start()
 Message: The current process is:HelloProcess
Info 2011-02-05 , 04:14:11
 at Tvsu.Engine.Task.Task.Start()
 Message: Executing the PreProcess HelloProcess
Info 2011-02-05 , 04:14:11
 at Tvsu.Engine.Task.Task.Start()
 Message: Executing the StartProcess HelloProcess
Info 2011-02-05 , 04:14:11
 at Tvsu.Engine.Process.HelloProcess.DownloadHelpFile()
 Message: The chm help file is already present in the system
Info 2011-02-05 , 04:14:11
 at Tvsu.Engine.Process.HelloProcess.Start()
 Message: The test.properties file was not found, the normal Hello process will continue.
Info 2011-02-05 , 04:14:11
 at Tvsu.Engine.Process.HelloProcess.Start()
 Message: HelloProcess Started
Info 2011-02-05 , 04:14:11
 at Tvsu.Engine.Process.HelloProcess.Start()
 Message: Client level: HelloLevel_8_05_80
Info 2011-02-05 , 04:14:11
 at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
 Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_05_80.xml
Info 2011-02-05 , 04:14:11
 at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
 Message: The UDF will be downloaded to-> C:\Program Files (x86)\Lenovo\System Update\session\system\SSClientCommon\HelloLevel_8_05_80.xml
Info 2011-02-05 , 04:14:11
 at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
 Message: Connection settings bean found for download.lenovo.com
Info 2011-02-05 , 04:14:11
 at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
 Message: Connection type set to DIRECT in ConnectionSettingsBean
Info 2011-02-05 , 04:14:11
 at Tvsu.Engine.Process.HelloProcess.Start()
 Message: UDF download status is -> Failed
Severe 2011-02-05 , 04:14:11
 at Tvsu.Engine.Process.HelloProcess.Start()
 Message: Could't connect to the HelloServer, no UDF file was downloaded
Info 2011-02-05 , 04:14:11
 at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
 Message: Running egather minimal.....
Info 2011-02-05 , 04:14:11
 at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
 Message: Setting PROCESSING status.
Info 2011-02-05 , 04:14:11
 at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
 Message: /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin""" -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
Info 2011-02-05 , 04:14:11
 at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
 Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
Info 2011-02-05 , 04:14:14
 at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
 Message: RC eGatherer: 0
Info 2011-02-05 , 04:14:14
 at Tvsu.Engine.Process.HelloProcess.Start()
 Message: MTM received from eGather: 4389AB8
Info 2011-02-05 , 04:14:14
 at Tvsu.Engine.Process.HelloProcess.Start()
 Message: Data to be set in the Environment Manager to use with Quest:
QOS (Quest OS): Windows 7
QOSLang (Quest language): EN
MTM: 4389AB8
Info 2011-02-05 , 04:14:14
 at Tvsu.Engine.Task.Task.Start()
 Message: Executing the PostProcess HelloProcess
Info 2011-02-05 , 04:14:14
 at Tvsu.Engine.Task.Task.Start()
 Message: The process HelloProcesshas been finished.
Info 2011-02-05 , 04:14:14
 at Tvsu.Engine.Task.Task.StartExecution()
 Message: PostTask
Info 2011-02-05 , 04:14:14
 at Tvsu.Sdk.SuSdk.GetSystemProperties()
 Message: Return the System Properties
Info 2011-02-05 , 04:14:14
 at Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
 Message: Get Applicable Updates
Info 2011-02-05 , 04:14:14
 at Tvsu.Engine.Task.Task.Start()
 Message: The current process is:HelpCenterQuestProcess
Info 2011-02-05 , 04:14:14
 at Tvsu.Engine.Task.Task.Start()
 Message: Executing the PreProcess HelpCenterQuestProcess
Info 2011-02-05 , 04:14:14
 at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
 Message: Setting DONE status.
Info 2011-02-05 , 04:14:14
 at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
 Message: Setting PROCESSING status.
Info 2011-02-05 , 04:14:19
 at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
 Message: Creating a new Connection Settings Bean instance to Host: www-03.ibm.com
Info 2011-02-05 , 04:14:19
 at Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
 Message: Direct connection found
Info 2011-02-05 , 04:14:19
 at Tvsu.Engine.Task.Task.Start()
 Message: Executing the StartProcess HelpCenterQuestProcess
Info 2011-02-05 , 04:14:19
 at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchEgather()
 Message: Launching Egather
Info 2011-02-05 , 04:14:19
 at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
 Message: Running egather complete.....
Info 2011-02-05 , 04:14:19
 at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
 Message: Launching HelpCenter
Info 2011-02-05 , 04:14:19
 at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
 Message: /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysreco""" -silent -local -section SYSTEM_SUMMARY REGIONAL_SETTINGS SMBIOS_INFORMATION Firmware_Information Installed_Software SMBIOS_INFORMATION DEVICE_DRIVERS_AND_SERVICES IDE_DEVICE_INFORMATION DEVICE_MANAGER_SETTINGS -p device_manager enable_hardwareid /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
Info 2011-02-05 , 04:14:19
 at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
 Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
Info 2011-02-05 , 04:14:19
 at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
 Message: Setting QuestResponse Path to: C:\Program Files (x86)\Lenovo\System Update\session\QuestResponse.xml
Info 2011-02-05 , 04:14:19
 at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
 Message:
Quest Url: https://www-03.ibm.com/pc/support/services/questquery/pc_support_services_questquery_viewer_EDAPortB...
Info 2011-02-05 , 04:14:19
 at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
 Message: Uri to download-> https://www-03.ibm.com/pc/support/services/questquery/pc_support_services_questquery_viewer_EDAPortB...
Severe 2011-02-05 , 04:14:19
 at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
 Message: Unexpected exception setting the request-> <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><soapenv:Header/><soapenv:Body><p869:getDescriptors xmlns869="http://www.ibm.com/xmlns/prod/pc/esupportda/binding/20041013"><agent>TVSUWeb/1</agent><queryValue>4389AB8</queryValue><os>Windows 7</os><osLanguage>EN</osLanguage></p869:getDescriptors></soapenv:Body></soapenv:Envelope>
 Exception:
 Message: The underlying connection was closed: An unexpected error occurred on a receive.
 Type: System.Net.WebException
 at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
 at System.Net.HttpWebRequest.GetRequestStream()
 at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
Info 2011-02-05 , 04:14:19
 at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
 Message: Exception setting the request content
Info 2011-02-05 , 04:14:19
 at Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
 Message: Tvt.FileDownloader.DownloadException
Exception setting the request content
 at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
 at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
 at Tvt.Helpcenter.Quest.QuestResponse.RunQuest(String URL, String Mtm, String Os, String Oslanguage, String ClientLevel, ConnectionSettingsBean connbean, String xmlpath, String[] Certificates)
 at Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
 Exception:
 Message: Exception setting the request content
 Type: Tvt.FileDownloader.DownloadException
 at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
 at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
 at Tvt.Helpcenter.Quest.QuestResponse.RunQuest(String URL, String Mtm, String Os, String Oslanguage, String ClientLevel, ConnectionSettingsBean connbean, String xmlpath, String[] Certificates)
 at Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
Severe 2011-02-05 , 04:14:19
 at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
 Message: An error ocurred while contacting the help center
 Exception:
 Message: Exception setting the request content
 Type: Tvt.FileDownloader.DownloadException
 at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
 at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
 at Tvt.Helpcenter.Quest.QuestResponse.RunQuest(String URL, String Mtm, String Os, String Oslanguage, String ClientLevel, ConnectionSettingsBean connbean, String xmlpath, String[] Certificates)
 at Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
 at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Info 2011-02-05 , 04:14:19
 at Tvsu.Engine.Task.Task.Start()
 Message: Executing the PostProcess HelpCenterQuestProcess
Severe 2011-02-05 , 04:14:19
 at Tvsu.Engine.Task.Task.StartExecution()
 Message: An error occurred while the task: ApplicableUpdatesTask executed the process: HelpCenterQuestProcessthe message from exception isException setting the request content
 Exception:
 Message: Exception setting the request content
 Type: Tvt.FileDownloader.DownloadException
 at Tvsu.Engine.Task.Task.Start()
 at Tvsu.Engine.Task.Task.StartExecution()
Info 2011-02-05 , 04:14:20
 at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
 Message: Setting FAILED status.
Info 2011-02-05 , 04:14:20
 at Tvsu.Gui.GUIController.ShowErrorMessage(Exception e)
 Message: Error while downloading packages.
 Exception:
 Message: Exception setting the request content
 Type: Tvt.FileDownloader.DownloadException
 at Tvsu.Engine.Task.Task.StartExecution()
 at Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
 at Tvsu.Gui.Util.ProgressThread.InitSearch()
Info 2011-02-05 , 04:14:20
 at Tvsu.Gui.FlowScreens.Messages.ShowMessage(String message, String title, String mastheadtext, MessageType t, Boolean check, IWin32Window owner)
 Message: Showing ERROR Message: < An error occurred while downloading packages.

Thank you for the reply. I already have NET. Framework 4.x installed and I stil have the same problem.
I looked at the logs again and I believe the issue is that I can not download this file:
https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_05_80.xml
Can someone try that link and see if they get anything? I keep getting in my browser "file not found".
 at Tvsu.Engine.Process.HelloProcess.Start()
 Message: HelloProcess Started
Info 2011-02-07 , 09:23:47
 at Tvsu.Engine.Process.HelloProcess.Start()
 Message: Client level: HelloLevel_8_05_80
Info 2011-02-07 , 09:23:47
 at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
 Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_05_80.xml
Info 2011-02-07 , 09:23:47
 at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
 Message: The UDF will be downloaded to-> C:\Program Files (x86)\Lenovo\System Update\session\system\SSClientCommon\HelloLevel_8_05_80.xml
Info 2011-02-07 , 09:23:47
 at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
 Message: Connection settings bean found for download.lenovo.com
Info 2011-02-07 , 09:23:47
 at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
 Message: Connection type set to DIRECT in ConnectionSettingsBean
Info 2011-02-07 , 09:23:47
 at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
 Message: Setting PROCESSING status.
Info 2011-02-07 , 09:23:47
 at Tvsu.Engine.Process.HelloProcess.Start()
 Message: UDF download status is -> Failed
Severe 2011-02-07 , 09:23:47
 at Tvsu.Engine.Process.HelloProcess.Start()
 Message: Could't connect to the HelloServer, no UDF file was downloaded

Error occured in the integration checks(read log)

Hi,
I try to post planning of machinery hours in KP26, tht time i got this error, and data is not saved too. " error occured in the integration checks(read log)" kindly solve this problem asap.
Regards
PRINCE

Sir,
Where to maintain Nominal rate for this question KP26 ? give me a path or transaction code.
Regards
Prince

Error occured in Log PO169 savings plan under BADI

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