Error occured when exporting to Word

I purchased Acrobat to export one particular document from PDF to word, but every time I try (both on the site itself and on my desktop) I receive an error message--an unexpected error has occured.

I can't even upload it--it's a pdf file, and it's only 45 MB.  It will start loading, but when it gets close to finishing, it just stops/disappears.

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    at com.sap.security.core.jmx.impl.JmxServer.batchExport(JmxServer.java:300)
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    Regards,
    Bharat Mistry.

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