Error occured, your complaint cannot be created

When am trying to create complint from ICSS am getting the following error:
"error occured, your complaint cannot be created" how can i know where it went wrong.
how to debug it. Please mention step by step as my abaper dont know how to debug/activate external application like icss.
Thanks,
priya

You can debug the ICSS application the same way as you would the e-Commerce application.
Please reference the [Development and Extension Guide |https://websmp210.sap-ag.de/~sapdownload/011000358700000469462006E/]in section Activate ABAP debugging / Java debugging too
You may also want to look at [Note 1154496|https://service.sap.com/sap/support/notes/1154496] - Setting up and running Java debugging
that includes a good PDF document as well.

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Error occured, your complaint cannot be created

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