Error occuring when trying to open links in PDF

I have recently upgraded to Acrobat X and have been creating links in my PDF documents as I have previously done with earlier versions.  However when other users are trying to open the links via reader (version X) they are receiving the following error or no error at all and are unable to open the linked website.  It appears some users are still able to open the linked sites and there is no consistency.
The error displaying is:
acrobat could not run the web browser.  Unknown error (6)
Would be great if someone could tell me what this means and what I should be trying to fix this.

What steps are you taking to open it? It sounds like you may be trying to import the project file into your project.
To open a .prel file, go to the File menu and select Open.
Also, when creating a slideshow, be sure to downsize your photos to no larger than 1000x750 pixels in size, as I say in my books! This will save you a lot of struggles later.

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