Error occurred when saving user preferences
Hi,
we Copy catalog and RPD to production Environment. when i am try to change the my account(Weblogic) setting getting bellow error.
Exception occurred when saving user preferences to the catalog access denied for user to path /users/weblogic/_prefs/userprefsxmlstore.
I need to change any catalog permission? in Dev it is working fine.
Thx,
1 Open the online web catalog in offline mode.
2. Navigate to /users/weblogic/_prefs/ folder,Right click and select permissions.
3. From the drop-down list select users and click on the List button.
4. Now, you can see all the users with access to this folder.
5. Grant your user FULL CONTROL on this folder and apply recursively to all files under this folder (click on Apply Recursively check box).
6. Restart The OBIEE Presentation Server.
ref: http://www.cool-bi.com/Issues/CatalogPermissions.php
If helps mark as correct
Edited by: Srini VEERAVALLI on Apr 10, 2013 9:31 AM
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[Lenovo System Update build: 2013-4-11 5.02.0011] 29.4.2013 1:31:43
Info 2013-04-29 , 01:31:43
at Tvsu.Environment.EnvironmentManager..ctor()
Message: Starting Environment Manager...
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Message: Obtaining information from the Enviroment Manager...
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at Tvsu.Commonscheduler.SchedulerManager.Save()
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Info 2013-04-29 , 01:31:44
at Tvsu.Commonscheduler.SchedulerManager.Save()
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Info 2013-04-29 , 01:31:44
at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
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at Tvsu.Commonscheduler.SchedulerManager.Save()
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Info 2013-04-29 , 01:31:44
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Info 2013-04-29 , 01:31:44
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Info 2013-04-29 , 01:31:44
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Info 2013-04-29 , 01:31:49
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Info 2013-04-29 , 01:31:49
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Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Task.Task.StartExecution()
Message: PreTask
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Task.Task.StartExecution()
Message: Start
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Task.Task.Start()
Message: Starting the task
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Task.Task.Start()
Message: The current process is:HelloProcess
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Task.Task.Start()
Message: Executing the PreProcess HelloProcess
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Task.Task.Start()
Message: Executing the StartProcess HelloProcess
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Process.HelloProcess.DownloadHelpFile()
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Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Process.HelloProcess.Start()
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Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Process.HelloProcess.Start()
Message: HelloProcess Started
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Client level: HelloLevel_9_03_00
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Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_03_00.xml
Info 2013-04-29 , 01:31:49
at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
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Message: Debug Log server path: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_03_00.xml responseStatus:404
Severe 2013-04-29 , 01:31:52
at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Message: Debug Log server path: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_03_00.xml webException.StackTrace: at System.Net.HttpWebRequest.GetResponse()
at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Info 2013-04-29 , 01:31:52
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Message: RC eGatherer: 0
Info 2013-04-29 , 01:31:53
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at Tvsu.Engine.Process.HelloProcess.Start()
Message: An error ocurred while using the MappingParser
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Type: System.NullReferenceException
at Tvt.Mapping.Languages.get_Item(String tla)
at Tvsu.Engine.Process.HelloProcess.Start()
Severe 2013-04-29 , 01:31:53
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Message: A value could not be mapped when using the MappingParser or eGather execution failed
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Message: Error getting MappingParser properties
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at Tvsu.Engine.Process.HelloProcess.Start()
Severe 2013-04-29 , 01:31:53
at Tvsu.Engine.Task.Task.StartExecution()
Message: An error occurred while the task: HelloTask executed the process: HelloProcessthe message from exception isA fatal error ocurred while in the HelloProcess
Exception:
Message: A fatal error ocurred while in the HelloProcess
Type: Tvsu.Engine.Process.HelloProcessException
at Tvsu.Engine.Task.Task.Start()
at Tvsu.Engine.Task.Task.StartExecution()
Info 2013-04-29 , 01:31:53
at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
Message: Setting FAILED status.
Info 2013-04-29 , 01:31:53
at Tvsukernel.Logic.GUIController.ShowErrorMessage(Exception e)
Message: Error while gathering user information.
Exception:
Message: A fatal error ocurred while in the HelloProcess
Type: Tvsu.Engine.Process.HelloProcessException
at Tvsu.Engine.Task.Task.StartExecution()
at Tvsu.Sdk.SuSdk.GetSystemProperties()
at Tvsukernel.Logic.ProgressThread.InitSearch()
Info 2013-04-29 , 01:31:53
at Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
Message: Showing ERROR Message: < An error occurred while gathering user information. >
Info 2013-04-29 , 01:31:55
at Tvsukernel.Logic.GUIController.BackToMain()
Message: Setting Welcome screen...
Info 2013-04-29 , 01:31:55
at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Welcome screen on Action pane.
Info 2013-04-29 , 01:31:57
at Tvsukernel.Logic.GUIController.AskBeforeClosing()
Message: Close System Update?
Info 2013-04-29 , 01:31:57
at Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
Message: Showing QUESTION Message: < Are you sure you want to close System Update? >
Info 2013-04-29 , 01:31:59
at Tvsukernel.Logic.GUIController.AskBeforeClosing()
Message: Application will close now? True
Info 2013-04-29 , 01:31:59
at Tvsukernel.FlowScreens.MainFrame.OnClosing(CancelEventArgs e)
Message: User wanted to close System Update, or the package force a reboot.
Severe 2013-04-29 , 01:31:59
at Tvsu.Sdk.SuSdk.ShutDownApplication()
Message: Has happened an exception while the UNCAuthenticator.Shutdown() was executedShare name can not be null or empty
Info 2013-04-29 , 01:31:59
at Tvsu.Engine.DataBase.ShutDownDataBase()
Message: Shutting down the DataBase, saving any data into file: updates.ser
Info 2013-04-29 , 01:31:59
at Tvsu.Environment.EnvironmentManager.closeEM()
Message: Closing Environment Manager.
Info 2013-04-29 , 01:31:59
at Tvsu.Sdk.SuSdk.ShutDownApplication()
Message: Shut Down the ApplicationYou have win8. Have you ever had an earlier version of SU , ie when you booted up the 1st time (did it work).
Run windows update and make sure .netframework is current.
Did you upgrade from win 7? -
System Update error "An error occurred while gathering user informatio​n"
I honestly think that i'm never going to stop running into issues with Lenovos software....
Anyways, i've reinstalled countless times trying every way to fix things and nothing works. I will post my log for others to look at and hopefully help me out.
[Lenovo System Update build: 2015-01-15 5.06.0027] 3/4/2015 5:58:34 PM
Info 2015-03-04 , 05:58:34
at Tvsu.Environment.EnvironmentManager..ctor()
Message: Starting Environment Manager...
Info 2015-03-04 , 05:58:36
at Tvsu.Nls.NlsResources..ctor()
Message: Starting the instance of NLS@Runtime
Info 2015-03-04 , 05:58:36
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Message: Starting GUI...
Info 2015-03-04 , 05:58:36
at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: MainFrame created successfully
Info 2015-03-04 , 05:58:36
at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
Message: GUI -- Welcome screen
Info 2015-03-04 , 05:58:36
at Tvsukernel.Logic.GUIController.BackToMain()
Message: Setting Welcome screen...
Info 2015-03-04 , 05:58:36
at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Welcome screen on Action pane.
Info 2015-03-04 , 05:58:39
at Tvsukernel.Logic.GUIController.SearchUpdates(Object sender, EventArgs args)
Message: Starting the Search process...
Info 2015-03-04 , 05:58:39
at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Search screen on Action pane.
Info 2015-03-04 , 05:58:39
at Tvsukernel.Logic.ProgressThread.InitSearch()
Message: GUI -- Reporting progress for the Search
Info 2015-03-04 , 05:58:39
at Tvsu.Sdk.SuSdk.GetSystemProperties()
Message: Get the System Properties
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Task.Task.StartExecution()
Message: PreTask
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Task.Task.StartExecution()
Message: Start
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Task.Task.Start()
Message: Starting the task
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Task.Task.Start()
Message: The current process is:HelloProcess
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Task.Task.Start()
Message: Executing the PreProcess HelloProcess
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Task.Task.Start()
Message: Executing the StartProcess HelloProcess
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.DownloadHelpFile()
Message: The chm help file is already present in the system
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.Start()
Message: The test.properties file was not found, the normal Hello process will continue.
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.Start()
Message: HelloProcess Started
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Client level: HelloLevel_9_14_00
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_14_00.xml
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
Message: The UDF will be downloaded to-> C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_14_00.xml
Info 2015-03-04 , 05:58:39
at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com
Info 2015-03-04 , 05:58:39
at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
Message: Setting PROCESSING status.
Info 2015-03-04 , 05:58:39
at Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Direct connection found
Info 2015-03-04 , 05:58:39
at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
Message: Connection type set to DIRECT in ConnectionSettingsBean
Severe 2015-03-04 , 05:58:39
at Tvsu.FileDownloader.HttpsDownload.Init(FileDownloadInfo fileInfo)
Message: Debug Log: Init method:GET
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.Start()
Message: UDF download status is -> Downloaded
Info 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.ParseUDF(String udfPath)
Message: Parsing the UDF file
Severe 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Error reading C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_14_00.xml, this XML file is not well-formed
Exception:
Message: Root element is missing.
Type: System.Xml.XmlException
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
at System.Xml.XmlTextReaderImpl.Read()
at System.Xml.XPath.XPathDocument.LoadFromReader(XmlReader reader, XmlSpace space)
at System.Xml.XPath.XPathDocument..ctor(TextReader textReader)
at Tvsu.Engine.Process.HelloProcess.ParseUDF(String udfPath)
at Tvsu.Engine.Process.HelloProcess.Start()
Info 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
Message: Running egather minimal.....
Info 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: /execute ia.exe /arguments -filename$C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin$ -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory $C:\Program Files (x86)\Lenovo\System Update\egather\$ /type COMMAND /securitycode a7db21fdc747d5e6f213b2b4c6632dc5dbfe5162 /timeout 300000
Info 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
Info 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
Message: RC eGatherer: 0
Severe 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
Message: Unable to execute egather
Severe 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Error getting the Egather parser
Exception:
Message: Could not find file 'C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin.XML'.
Type: System.IO.FileNotFoundException
at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
at Tvsu.Egather.EgatherManager.get_EgatherMinimal()
at Tvsu.Engine.Process.HelloProcess.Start()
Severe 2015-03-04 , 05:58:39
at Tvsu.Engine.Task.Task.StartExecution()
Message: An error occurred while the task: HelloTask executed the process: HelloProcessthe message from exception isError getting the Egather parser
Exception:
Message: Error getting the Egather parser
Type: Tvsu.Engine.Process.EgatherException
at Tvsu.Engine.Task.Task.Start()
at Tvsu.Engine.Task.Task.StartExecution()
Info 2015-03-04 , 05:58:39
at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
Message: Setting FAILED status.
Info 2015-03-04 , 05:58:39
at Tvsukernel.Logic.GUIController.ShowErrorMessage(Exception e)
Message: Error while gathering user information.
Exception:
Message: Error getting the Egather parser
Type: Tvsu.Engine.Process.EgatherException
at Tvsu.Engine.Task.Task.StartExecution()
at Tvsu.Sdk.SuSdk.GetSystemProperties()
at Tvsukernel.Logic.ProgressThread.InitSearch()
Info 2015-03-04 , 05:58:39
at Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
Message: Showing ERROR Message: < An error occurred while gathering user information. >
Info 2015-03-04 , 05:58:41
at Tvsukernel.Logic.GUIController.BackToMain()
Message: Setting Welcome screen...
Info 2015-03-04 , 05:58:41
at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
Message: Loading Welcome screen on Action pane.
Info 2015-03-04 , 05:58:41
at Tvsukernel.Logic.GUIController.AskBeforeClosing()
Message: Close System Update?
Info 2015-03-04 , 05:58:41
at Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
Message: Showing QUESTION Message: < Are you sure you want to close System Update? >
Info 2015-03-04 , 05:58:42
at Tvsukernel.Logic.GUIController.AskBeforeClosing()
Message: Application will close now? True
Info 2015-03-04 , 05:58:42
at Tvsukernel.FlowScreens.MainFrame.OnClosing(CancelEventArgs e)
Message: User wanted to close System Update, or the package force a reboot.
Severe 2015-03-04 , 05:58:42
at Tvsu.Sdk.SuSdk.ShutDownApplication()
Message: Has happened an exception while the UNCAuthenticator.Shutdown() was executedShare name can not be null or empty
Info 2015-03-04 , 05:58:42
at Tvsu.Engine.DataBase.ShutDownDataBase()
Message: Shutting down the DataBase, saving any data into file: updates.ser
Info 2015-03-04 , 05:58:42
at Tvsu.Environment.EnvironmentManager.closeEM()
Message: Closing Environment Manager.
Info 2015-03-04 , 05:58:43
at Tvsu.Sdk.SuSdk.ShutDownApplication()
Message: Shut Down the Application
One thing I noticed is that if I visit the download link for the HelloLevel_9_14_00.xml here: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_14_00.xml
It shows up completely blank but everything HelloLevel_9_13_00.xml and < shows up fine for me. It appears this is the same issue the log is reporting saying that "this XML file is not well-formed" could this be a Lenovo issue though? No one else has reported this exact problem though so I guess not.
My model is a Thinkpad Edge E540 (20C6008SUS) with Windows 8.1
Solved!
Go to Solution.The hello level 9_14 is expected behavior. The link is currently set blanks. Down the road, when a newer version of SU is available, and Lenovo wants SU to self update, this link will contain the self update information.
As you saw, hello level9_13 contains data.
My notes:
systemupdate506-01-15-2015.exe System Update 5.06.0027 hl=14 (02/05/2015)
systemupdate506-11-04-2014.exe System Update 5.06.0024 hl=13 (11/24/2014)
>>>> users of SU 5.6.0024 , which is hello level 13, will be offered self update of SU to the current release.
====
Your failure is here:
Info 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
Info 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
Message: RC eGatherer: 0
Severe 2015-03-04 , 05:58:39
at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
Message: Unable to execute egather
Severe 2015-03-04 , 05:58:39
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Error getting the Egather parser
Exception:
Message: Could not find file 'C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin.XML'
================
SU runs ia.exe(inventory agent) via tvsucommandlauncher via the SU service in windows services.
Expected output is the creation of two XML's:
'C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin.XML'
'C:\Program Files (x86)\Lenovo\System Update\egather\sysreco.XML'
These two .xmls contain information about your system such as machine type and model.
This message stated:
Message: RC eGatherer: 0
I dont think ia.exec ever got executed.
===
In c\programdata\lenovo\systemupdate\logs
Post
tvsu_exec.log
Tvsucommandlauncher.log
service.log (inside the SUservice logs folder).
Go into windows services, and find entry name System Update and make sure it is set to start type=manual..
==
DId your system ship from the factory with System Update installed?
Have you ever run a prior release of SU on your system with success, or is this your first time using Su on your system? -
Error message when saving to a:\ drive when no disk present
I am using a Jfilechooser andsaving images using ImageIO, but I want add in the code necessary to display an error message when the user tries to save to the a:\ drive but there is no disk present. How would I do this, this is the code so far:
JFileChooser chooser = new JFileChooser();
chooser.setApproveButtonMnemonic('a');
chooser.setApproveButtonText("Save");
// create a file chooser with save dialog
int returnVal = chooser.showSaveDialog(c);
// If the user selects ok
if (returnVal == JFileChooser.APPROVE_OPTION) {
// Get the file the user selected
File file = chooser.getSelectedFile();
/ Get the name of the selected file
String name = file.getName();
// Set the format name to null
String formatName = null;
// Get the index number of when the . occurs in the file name
int dot = name.indexOf(".");
try {
if(dot == -1) {
file = new File(file.getParentFile(),
name + "." + defaultExtension);
formatName = defaultExtension;
else {
// else get the format name using a substring.
formatName = name.substring(dot+1);
// If the image cannot be saved, display an error message.
if(!ImageIO.write(bi, formatName, file)) {
file.delete();
JOptionPane.showMessageDialog(c,
"The image could not be saved. Please ensure that the extension is .jpg or .png",
"Image save failed",
JOptionPane.ERROR_MESSAGE);
else { // The image can be saved, so display a confirmation message
JOptionPane.showMessageDialog(c,
"The image has been saved to:\n"+
file.getPath(),
"Image Saved",
JOptionPane.INFORMATION_MESSAGE);
catch(IOException e) { // Display an error message if save fails.
JOptionPane.showMessageDialog(c,
"The image could not be saved, no space on disk!!\n" + e,
"Image save failure",
JOptionPane.ERROR_MESSAGE);Again I have tried this, but in my program if I try to save to the a drive when no disk is inserted, the JOptionPane i want to display is not coming up.
the system prints out
java.io.FileNotFoundException: A:\image.jpg <The device is not ready>
If that makes any sense to you -
An error occurred when attempting to change modules Lightroom 5 CC
I've seen other users pose this question but haven't seen any solutions that work for me. I get the error: "An error occurred when attempting to change modules" when I open up Lightroom 5 on one user, but on another user it opens up fine. I've tried moving and trashing preferences, uninstalling and reinstalling the program. It's the same whether I open an existing catalog or try to open Lightroom while creating a new project. Any help would be greatly appreciated. This occured after updating to Mavericks on a 2011 iMac. All other Creative Cloud apps seem to have installed just fine.
Hi 99jon,
Many thanks for that. Had been going through this list yesterday and now again today:
Ref Solution 1: Lightroom is at its latest update
Ref Solution 2: It's interesting how I cannot find the Preferences file anywhere on my mac. (new mac pro, OS 10/9.2) . . .
Ref Solution 3: Lightroom doesn't allow me to do anything after the error message appears
Ref Solution 4: don't have any Nik Software plug-ins
Ref Solution 5: checked permissions and changed all to "Read & Write" - makes no difference
Ref Solution 6: I don't have a different user account on my mac.
Not sure what else to do. -
Downloaded a trial Lightroom and got "An error occurred when attempting to change modules." Macintosh. Created another user and it works. WIll this happen if I make a full purchase? I want to use my administrator user.
Hi ecl44,
This might be due to incorrect preferences / permissions issue on the Mac.
You might want to refer to the KB Doc : http://helpx.adobe.com/lightroom/kb/error-changing-modules-lightroom.html -
1.3 Update Error "An error occurred when attempting to change modules"
Good evening,
Recently updated to 1.3, and now, when starting, Lightroom won't open up a catalog. When I go t manually do this (File-Open), I get this error:
An error occurred when attempting to change modules
Sometimes, I can get the program to display, but it is blank (no photos) and when I select a different module, I get the same error code.
I have tried:
- Deleting preferences
- Opening a backup file
Neither one works.
Any ideas? We can do nothing at this point with Lightroom.
Many thanks,
BrettTry removing user presets.
-
TVSU "an error occurred while gathering user information"
I am getting this error on E20 4220CTO. I was told by tech support one/some of the windows files were bad and that was why it didn't run. I don't believe that response as everything else works just fine--except TVSU--and the tech gave me no idea which windows files might be bad. I am running version 4.03.0012. Is there any fix out there?? I do not manually update the registry.But I have run a registry cleaner and reinstalled latest verion of TVSU same problems. I also did a windows repair on NetFramework 4.0. I am running Win7-SP1 64-bit. I understand there is a beta Ver. 5 out for TVSU, if yes, where can I get it???? Or is there a different fix? I have checked the mapping interface.xml file and my version of Windows appears correctly there. Any help would be appreciated.
OS was preinstalled Win 7-64 bit but I have updated monthly when MS issues new releases. Copy of log file below:
[ThinkVantage System Update build: 2012-5-11 4.03.0012] 6/19/2012 8:08:14 PM
Info 2012-06-19 , 08:08:15 at Tvsu.Environment.EnvironmentManager..ctor() Message: Starting Environment Manager...
Info 2012-06-19 , 08:08:15 at Tvsu.Nls.NlsResources..ctor() Message: Starting the instance of NLS@Runtime
Info 2012-06-19 , 08:08:15 at Tvsu.Nls.NlsResources..ctor() Message: The active language is: EN The default language is: EN The OS language is: EN The language loaded type is: OS
Info 2012-06-19 , 08:08:15 at Tvsu.Commonscheduler.SchedulerManager.Save() Message: Scheduler Manager Starts...
Info 2012-06-19 , 08:08:15 at Tvsu.Commonscheduler.SchedulerManager.Save() Message: Obtaining information from the Enviroment Manager...
Info 2012-06-19 , 08:08:15 at Tvsu.Commonscheduler.SchedulerManager.Save() Message: Validating Starts...
Info 2012-06-19 , 08:08:15 at Tvsu.Commonscheduler.SchedulerManager.Save() Message: Validating Ends...
Info 2012-06-19 , 08:08:15 at Tvsu.Commonscheduler.SchedulerManager.Save() Message: Sending Values to the SchedulerParser...
Info 2012-06-19 , 08:08:15 at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath) Message: Scheduler Parser - Receiving Values from the SchedulerManager
Info 2012-06-19 , 08:08:15 at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath) Message: Scheduler Parser - Starting Validation Process!
Info 2012-06-19 , 08:08:15 at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath) Message: Scheduler Parser - All validations have been processed!
Info 2012-06-19 , 08:08:15 at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath) Message: Scheduler Parser - Writting to the registry...
Info 2012-06-19 , 08:08:15 at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath) Message: Scheduler Parser - All values were saved on the Registry!
Info 2012-06-19 , 08:08:15 at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath) Message: Scheduler Parser - Reloading Scheduler
Info 2012-06-19 , 08:08:15 at Tvt.Commonscheduler.SchedulerParser.SetValues(String v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath) Message: Scheduler Parser - The Scheduler was reloaded
Info 2012-06-19 , 08:08:15 at Tvsu.Commonscheduler.SchedulerManager.Save() Message: All values sent to SchedulerParser...
Info 2012-06-19 , 08:08:15 at Tvsu.Commonscheduler.SchedulerManager.Save() Message: Scheduler Manager ends...
Severe 2012-06-19 , 08:08:15 at Tvsu.Sdk.SuSdk.StartApplication() Message: Application runs with the framework: 2.0.50727.5456
Info 2012-06-19 , 08:08:15 at Tvsu.Engine.DataBase.InitializeDataBase() Message: Initializing the DataBase from file: updates.ser
Info 2012-06-19 , 08:08:15 at Tvsu.Sdk.SuSdk.StartApplication() Message: Starting the Application
Warning 2012-06-19 , 08:08:15 at Tvsu.Gui.Util.Tools.get_SystemVendor() Message: The vendor was resolved to THINK
Info 2012-06-19 , 08:08:15 at Tvsu.Gui.GUIController.StartGUI(Boolean showsplash) Message: Starting GUI...
Info 2012-06-19 , 08:08:15 at Tvsu.Gui.GUIController.StartGUI(Boolean showsplash) Message: MainFrame created successfully
Info 2012-06-19 , 08:08:15 at Tvsu.Gui.GUIController.StartGUI(Boolean showsplash) Message: GUI -- Welcome screen
Info 2012-06-19 , 08:08:15 at Tvsu.Gui.GUIController.BackToMain() Message: Setting Welcome screen...
Info 2012-06-19 , 08:08:15 at Tvsu.Gui.MainFrame.SetScreen(String screen, EventHandler[] eh) Message: Loading Welcome screen on Action pane.
Info 2012-06-19 , 08:08:20 at Tvsu.Gui.GUIController.SearchUpdates(Object sender, EventArgs args) Message: Starting the Search process...
Info 2012-06-19 , 08:08:20 at Tvsu.Gui.MainFrame.SetScreen(String screen, EventHandler[] eh) Message: Loading Search screen on Action pane.
Info 2012-06-19 , 08:08:20 at Tvsu.Gui.Util.ProgressThread.InitSearch() Message: GUI -- Reporting progress for the Search
Info 2012-06-19 , 08:08:20 at Tvsu.Sdk.SuSdk.GetSystemProperties() Message: Get the System Properties
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Task.Task.StartExecution() Message: PreTask
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Task.Task.StartExecution() Message: Start
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Task.Task.Start() Message: Starting the task
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Task.Task.Start() Message: The current process is:HelloProcess
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Task.Task.Start() Message: Executing the PreProcess HelloProcess
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Task.Task.Start() Message: Executing the StartProcess HelloProcess
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Process.HelloProcess.DownloadHelpFile() Message: The chm help file is already present in the system
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Process.HelloProcess.Start() Message: The test.properties file was not found, the normal Hello process will continue.
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Process.HelloProcess.Start() Message: HelloProcess Started
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Process.HelloProcess.Start() Message: Client level: HelloLevel_8_11_00
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel) Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_11_00.xml
Info 2012-06-19 , 08:08:20 at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel) Message: The UDF will be downloaded to-> C:\Program Files (x86)\Lenovo\System Update\session\system\SSClientCommon\HelloLevel_8_11_00.xml
Info 2012-06-19 , 08:08:20 at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value) Message: Setting PROCESSING status.
Info 2012-06-19 , 08:08:20 at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url) Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com
Info 2012-06-19 , 08:08:20 at Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url) Message: Direct connection found
Info 2012-06-19 , 08:08:20 at Tvsu.FileDownloader.HttpsDownload.SetCertificates() Message: Setting certificates...
Info 2012-06-19 , 08:08:20 at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean) Message: Connection type set to DIRECT in ConnectionSettingsBean
Severe 2012-06-19 , 08:08:20 at Tvsu.FileDownloader.HttpsDownload.Init(FileDownloadInfo fileInfo) Message: Debug Log: Init method:GET
Severe 2012-06-19 , 08:08:21 at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate) Message: Debug Log: doDownloadByHttps InterException is null, uri:https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_11_00.xml
Severe 2012-06-19 , 08:08:21 at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate) Message: Debug Log doDownloadByHttps webException message:The remote server returned an error: (404) Not Found.
Severe 2012-06-19 , 08:08:21 at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate) Message: Debug Log server path: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_11_00.xml responseStatus:404
Severe 2012-06-19 , 08:08:21 at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate) Message: Debug Log server path: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_11_00.xml webException.StackTrace: at System.Net.HttpWebRequest.GetResponse() at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Info 2012-06-19 , 08:08:21 at Tvsu.Engine.Process.HelloProcess.Start() Message: UDF download status is -> Failed
Severe 2012-06-19 , 08:08:21 at Tvsu.Engine.Process.HelloProcess.Start() Message: Could't connect to the HelloServer, no UDF file was downloaded
Info 2012-06-19 , 08:08:21 at Tvsu.Egather.EgatherManager.GetEgatherParser(String type) Message: Running egather minimal.....
Info 2012-06-19 , 08:08:21 at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments) Message: /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin""" -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
Info 2012-06-19 , 08:08:21 at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments) Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
Info 2012-06-19 , 08:08:22 at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args) Message: RC eGatherer: 0
Info 2012-06-19 , 08:08:23 at Tvsu.Engine.Process.HelloProcess.Start() Message: MTM received from eGather: 4220CTO
Severe 2012-06-19 , 08:08:23 at Tvsu.Engine.Process.HelloProcess.Start() Message: An error ocurred while using the MappingParser Exception: Message: Key cannot be null. Parameter name: key Type: System.ArgumentNullException at System.Collections.Hashtable.ContainsKey(Object key) at System.Collections.Hashtable.Contains(Object key) at Tvt.Mapping.Languages.get_Item(String tla) at Tvsu.Engine.Process.HelloProcess.Start()
Severe 2012-06-19 , 08:08:23 at Tvsu.Engine.Process.HelloProcess.Start() Message: A value could not be mapped when using the MappingParser or eGather execution failed Exception: Message: Error getting MappingParser properties Type: Tvsu.Engine.Process.MappingInterfaceException at Tvsu.Engine.Process.HelloProcess.Start()
Severe 2012-06-19 , 08:08:23 at Tvsu.Engine.Task.Task.StartExecution() Message: An error occurred while the task: HelloTask executed the process: HelloProcessthe message from exception isA fatal error ocurred while in the HelloProcess Exception: Message: A fatal error ocurred while in the HelloProcess Type: Tvsu.Engine.Process.HelloProcessException at Tvsu.Engine.Task.Task.Start() at Tvsu.Engine.Task.Task.StartExecution()
Info 2012-06-19 , 08:08:23 at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value) Message: Setting FAILED status.
Info 2012-06-19 , 08:08:23 at Tvsu.Gui.GUIController.ShowErrorMessage(Exception e) Message: Error while gathering user information. Exception: Message: A fatal error ocurred while in the HelloProcess Type: Tvsu.Engine.Process.HelloProcessException at Tvsu.Engine.Task.Task.StartExecution() at Tvsu.Sdk.SuSdk.GetSystemProperties() at Tvsu.Gui.Util.ProgressThread.InitSearch()
Info 2012-06-19 , 08:08:23 at Tvsu.Gui.FlowScreens.Messages.ShowMessage(String message, String title, String mastheadtext, MessageType t, Boolean check, IWin32Window owner) Message: Showing ERROR Message: < An error occurred while gathering user information. >
Info 2012-06-19 , 08:08:25 at Tvsu.Gui.GUIController.BackToMain() Message: Setting Welcome screen...
Info 2012-06-19 , 08:08:25 at Tvsu.Gui.MainFrame.SetScreen(String screen, EventHandler[] eh) Message: Loading Welcome screen on Action pane.
Info 2012-06-19 , 08:08:30 at Tvsu.Gui.GUIController.AskBeforeClosing() Message: Close System Update?
Info 2012-06-19 , 08:08:30 at Tvsu.Gui.FlowScreens.Messages.ShowMessage(String message, String title, String mastheadtext, MessageType t, Boolean check, IWin32Window owner) Message: Showing QUESTION Message: < Are you sure you want to close System Update? >
Info 2012-06-19 , 08:08:32 at Tvsu.Gui.GUIController.AskBeforeClosing() Message: Application will close now? True
Info 2012-06-19 , 08:08:32 at Tvsu.Gui.MainFrame.OnClosing(CancelEventArgs e) Message: User wanted to close System Update, or the package force a reboot.
Severe 2012-06-19 , 08:08:32 at Tvsu.Sdk.SuSdk.ShutDownApplication() Message: Has happened an exception while the UNCAuthenticator.Shutdown() was executedShare name can not be null or empty
Info 2012-06-19 , 08:08:32 at Tvsu.Engine.DataBase.ShutDownDataBase() Message: Shutting down the DataBase, saving any data into file: updates.ser
Info 2012-06-19 , 08:08:32 at Tvsu.Environment.EnvironmentManager.closeEM() Message: Closing Environment Manager.
Info 2012-06-19 , 08:08:32 at Tvsu.Sdk.SuSdk.ShutDownApplication() Message: Shut Down the Application -
Lightroom: "An error occurred when attempting to change modules."
I'm a first time Lightroom(via the Cloud) user (used Capture One before this) and just downloaded it today. The first thing I saw was this error message
"An error occurred when attempting to change modules."
I've updated it to 4.3 and I've tried all the other recommendations I found here:
http://helpx.adobe.com/lightroom/kb/error-changing-modules-lightroom.html
I don't know what Nik products are but I don't believe I have any.
I'm on a Mac running 10.6.8
Removed this preference file I found here:
http://helpx.adobe.com/lightroom/kb/preference-file-locations-lightroom-4.html
So frustrating! Please, can anyone help me???I can only quote from the webpage that you already visited RE: Permission.
You need to have full permission for reading and writing for the folders and drives that Lr is using - particularly the folder that contains the catalog (i.e. the database Lr is working with).
If you have full permission try re-installing Lr. Un-install it via your OS. And re-install it.
Also, occasionally downloaded programs can become damaged during download - for instance when the download has been interrupted.
Before you re-install, I'd recommend that you download Lr again and use this second download for re-installation.
From the webpage (particularly read the part about Macs):
Solution 5: Set correct permissions on Lightroom folder inside Application Support
The Lightroom folder inside Application Support could have the wrong permissions preventing Lightroom from writing to it which can cause this error.
Navigate to the following folder: /Users/[user name]/Library/Application Support/Adobe/Lightroom
Highlight the Lightroom folder and chose File > Get Information
Under Sharing & Permission, verify that your have Read & Write Privileges. If not, click the padlock icon at the lower right, enter your password when prompted, then click the Read only entry and select Read & Write.
Important: (Mac OS) Apple made the user library folder hidden by default with the release of Mac OS X 10.7. If you need access to files in the hidden library folder to perform Adobe-related troubleshooting, see How to access hidden user library files.
Solution 6: Try a different user account.
Copy the Lightroom folder into a new user account or other existing account on your computer. Then, restart Lightroom. The Lightroom folder is in the following locations:
Windows XP: C:\Documents and Settings\[user name]\Application Data\Adobe\
Windows 7, Vista: [user name]\AppData\Roaming\Adobe\
Mac OS: [user name]/Library/Application Support/Adobe/
Important: (Mac OS) Apple made the user library folder hidden by default with the release of Mac OS X 10.7. If you need access to files in the hidden library folder to perform Adobe-related troubleshooting, see How to access hidden user library files.
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