Error on Creative Cloud Desktop - not allowing sign in.

I am using Windows 7 - I have an adobe account .
I am trying to download the 30 day trial of Photoshop .
It has downloaded .
I get the icon on the desktop for Creative Cloud.
I use my adobe credentials to sign in the timer swirls around for approx 30-40 seconds and then it shows the same box asking me to resign in.
Trying to give you as much info as possible and have attached a screen video to show you.

Hi Traceyann7,
Thanks for the information.
I would like to suggest a link which could be a great help to you.
Link : You are no longer signed into your Creative Cloud applications
Thanks,
Atul Saini

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I uninstalled InDesign and tried to reinstall it, but Creative Cloud will not allow me to redownload

I uninstalled InDesign and tried to reinstall it, but Creative Cloud will not allow me to redownload it. the Manager says the app is up-to-date. Can any one help me on this? How can I re download the files or re install I cloud again?

Run CC Cleaner and try again
CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

Creative Cloud will not allow me to sign in.

This just started recently. After I attempt to sign-in, a sign-in window pops up indicating I've been signed out. I've tried several times and still no luck. Changing the password does not help at all. It's like it's looping over and over as I try to sign-in.

Update - still NOT working after
1) downloading newest Adobe Creative Cloud Desktop App
2) Uninstalling the current Adobe Creative Cloud Desktop App (for the 2nd time)
3) Cleaning my registry
4) Rebooting
5) installing latest Adobe Creative Cloud Desktop App
It just loops between "You've been signed out" - "Sign In with your Adobe ID" .

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Camilo chinchilla please try the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to resolve your current error. If you can update this discussion with the results it would be appreciated.

Synchronize Files error on Creative Cloud desktop

Hi there,
I can't synchronize anymore my files with the creative cloud Desktop.
I am running Creative Cloud Windows 8.1 64 bits. My OS and my softwares are uptodate. I think it's since 1 or two CC Desktop update that i can't synchronize files anymore. Fonts are still synchronized.
I've tryed evrything i could:
     -remove and reinstall CC desktop
     -stop synchronize, star again
     -place the folder to default location
     -no file in the folder
And even with no files in it it can't synchronize lol
When i remove and re-install it works fine, i can put files and it's synchronize well. But when i re-start my comp it show "error can't synchronize"
At work I'm running Windows 8.1 64 bits CC Team and it works fine. The only difference is my Anti virus, F-secure at work, Avast at home.
I Hope you've got some ideas for me..
Cheers

I agree... a late evening talk would be better than chat. I think I'll have to give a call next week and hopefully talk to someone that I can explain the situation.
Right now CC is working okay with exception of the files and fonts.. I'm enjoying the latest software and can see all the apps and able to install as needed. I've just recently explored the other features. Such as storing files in the cloud account.
I thought it would be easy. The website uploaded them fine and a few test files are there but I just don't see them in the CC desktop app. Also the "Turn File and Font Sync OFF" in the dropdown at
top of the app looks the same. It won't toggle when clicked on.
It's hard to determine what is current information sometimes that I'm reading on forums. I have seen where the files feature is not available yet but I'm just not sure if that was from the past or still not working. There should be a page that you can go to that is the very most up to date information and maybe there is but I haven't found it.
I was able to get Typekit font account and for a moment I thought that was going to work. It showed under Fonts in the CC app on my desktop but that's all it did was show up. The moment I tried to retrieve a font through clicking it then everything under Font disappeared and now when I click the Fonts tab it's a blank white window with the wheel spinning in the center like it's loading.
One last thing regarding the files syncing. I believe there is suppose to be a folder on your computer that it creates and that's where the files are on your computer that match those in the cloud storage. I can't find that folder on my computer. I've done a search but no folder. I'm on Windows 7. Might still go back to that feature not being available though and just part of that.
If I find something out useful I'll let you know. I'll call on Monday if I can.
Thanks for the reply.
S

Error A12E6 Creative Cloud Desktop Install

Mac OS, 10.8.4, 16RAM
I've tried every "solution" found: cleaner app, uninstalling CC desktop, creating a new admin user, deleting the OOBE folder, etc.
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Hi Scott,
My post may have overlapped your post. Thank you for your time. My problem has been solved. I'm glad your method worked for you. I recall seeing your fix somewhere and did try it without success. Thanks for posting! I do love how the Adobe user community steps up.
In chatting with Adobe tech support, Saravana, who solved the problem, there was no need to disable security or go to root. I had already uninstalled Creative Cloud Desktop before my message.
Saravana had me delete /tmp files first. That didn't work. Then we methodically renamed a few folders and deleted the Adobe Application Manager and a few Creative Cloud files...wish I saved the chat and then I could be more specific. Yet, others can just go to support chat and get the same help. I find this rather rare and welcome.
Installed CC Desktop while still in chat and it worked! even though it showed none of my prev installed CC apps installed. However, installing them again worked just fine. Was worried that my Lightroom DB might not be found. It was. FYI: haven't install everything just yet as of this writing. Yet, AE, Photoshop, Illustrator, Audition, and Premiere, my mainstay apps launch just fine.
I know that the transition to CC has caused a few problems and controversy. I'm a developer myself and understand this. Overall, I like CC much better than CS6 and before because of continual updates and a reasonable licence that allows the apps on my laptop and desktop.
However, do desire that if I chose not to subscribe after a year (Ideally because I'm in Fiji or Bali after a good gig), that my old versions would continue to work as in the old days. My only pet peave, and would lobby for this kind of functionality from Adobe. Also, maybe some kind of fair licence for hobbyists/students other than the "elements" line. Many of those hobbyists/students have turned into valued collaborators even if they were running CS4 Creative Suite Student edition that they bought 3 years ago for $300.
Best,
Geoff

Creative Cloud Desktop not showing updates available.

Several students in my design class are running into problems where their Creative Cloud Desktop is not showing that there are updates to their applications. I was discussing some new features released for CC 2014 last week at Adobe Max, and would require them to be running the 2014.2.x.x (or .1) versions of several applications. I verified that each student, for example, is still running Photoshop 2014.0.x. and I have .2.0.
On one students machine I had them uninstall and reinstall the Creative Cloud Desktop application – the new installer was downloaded from Adobe, so it should be the latest update.
Lastly, I had them remove the .db file from the OOBE folder in their Users director, to see if it would force a refresh – no effect.
I can't verify that this is consistent across all machines, but I think nearly all of them had started by installing the trial of CC2014 - and then subscribed (on my recommendation) in order to have the appropriate software for the course. I'd hate for them to all have to uninstall and reinstall from scratch...
Thoughts?
Stephen

Hi,
Try this :
_Close CC desktop .
_ delete "AAMUpdaterInventory " et "AAMUpdater" (if present ) in :
MAC :
/Users/[User Name]/Library/Applicaiton Support /Adobe
MAC HD//Bibliotheque/Application Support /Adobe
WIn :
C:\Users\[user name]\AppData\Local\Adobe
C:\Program Files (x86)\Common Files\Adobe
Launch CC desktop .
Try also to search for updates from applications help menu.
Good luck .

Creative cloud desktop not showing apps panel?

So, I'm running windows 8.1, and i want to trial photoshop, and possibly flash, because I've just got a wacom intuos pro and if i like the software I will subscribe.
My problem lies in there being no apps panel/tab in the desktop app, and the button that says "install adobe apps" does nothing.
Anyone know how to fix this?

Hi,
Please refer to threads below where this issue has been addressed:
CC for desktop lost the apps panel. How to fix that?
Apps tab missing from Creative Cloud Desktop
Regards,
Sheena

Creative cloud desktop app keeps signing me out

made a new password and everything. I can't log into the creative cloud app at all.

Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
-and 'looping' https://forums.adobe.com/thread/1504792
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Creative Cloud Desktop not downloading

I've just purchased Adobe Creative cloud Complete package, but when i try and download Creative Cloud Desktop i keep getting the following message. "We are currently experiencing some issues, please try again later. If the problem persists, contact customer support."

Please read, and reply back here with information https://forums.adobe.com/thread/1499014
-and try some steps such as changing browsers and turning off your firewall for downloads
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Creative Cloud desktop app STILL signing out automatically

I realize there are other threads on this, but wanted to chime in and say this is STILL an ongoing issue. And it seems especially worse after the last CC app update. I've lost count of the number of times I've had to sign in today.
After watching the behavior for two days I've narrowed this down to an issue with Acrobat, at least on my machine. It seems that opening a PDF file is what triggers the issue. This does not happen every time, but every time I get the request to "sign in" and I notice my systray icon is grayed out it's after I've tried to open a PDF file. Sometimes I can open the PDF with no issues, then after a few seconds the file will close and I'll get the "Adobe Software License Agreement" dialog box which I have to accept then have to sign into the cloud again. And of course whenever that happens the next time I try to open any Adobe products I have to accept the licensing agreement each time. Highly annoying!! Is this issue any closer to being resolved??

FWIW, with the help of Adobe support, my own problem seems to have been fixed (and stayed fixed) for about a week.
For clarity, the major problem I had was the one described by the original poster, where I'd pingpong between being able to be logged into either the (Windows 7 32 bit) Creative Cloud app, or into Acrobat, but never both. If I used Acrobat, it would shortly thereafter log me out of CC; then when I logged back into CC, the next time I used Acrobat it would demand me to log in; and the cycle repeated forever.
Anyway. The solution was to:
log out of Creative Cloud
uninstall Acrobat using "Add or remove programs" (aka Programs and Features) from the Windows Control Panel (there were TWO Acrobat entries; I removed both).
check using the Adobe cleaner tool that there were no remaining traces of Acrobat (while leaving intact Creative Cloud and any other apps). In my case there were no remaining traces; presumably if you found any traces of Acrobat you'd use the cleaner tool to eradicate them before proceeding
log back into the Creative Cloud app
re-install Acrobat from within the Creative Cloud app
As I said, all has been well for a week or so. I'll report back if it quits working again.

Re: New Creative Cloud Desktop not working

I have an older Mac (Late 2008 MacBook Pro, 2.4 GHz Intel Core 2 Duo, 8 GB 1067 MHz DDR3, Mac OS X Lion 10.7.5 (11G63)) and this spinning wheel problem persisted even with the recommended solution (those posted here: "Unknown Server Error" when you attempt to log in to Adobe Creative Cloud)). I already have several CS6 products installed.
I tried deleting all Adobe CC files on my computer (including uninstalling CC, deleting all CC files and folders), deleting the OOBE opm.db file, restarting, and re-downloading. Did NOT solve the problem.
Additionally, I had to delete Adobe Application Manager because upon restart it was maxing out my CPU and requiring me to force quit it, even after I uninstalled CC.

Branching this to a separate discussion.
Mclcm please see App doesn’t open | Progress wheel spins continually which discusses how to resolve your current error.

Why is my Creative Cloud desktop not working?

I have just bought CC and I went in to download Photoshop and then it says about the desktop application in which everytime I try download it, this message pops up:
Which gives me no indication on the error, and I honestly have no idea what to do about it!

Hi Daniellewalka24,
Please rename OOBE Folder from the following location
location in Window C:\Program Files (x86)\Common Files\Adobe
After renaming the OOBE folder please uninstall Adobe creative cloud from the cleaner tool and re-installed the product from from www.creative.adobe.com/apps
PS: Please uninstall Creative cloud connection if you see in Cleaner tool.http://www.adobe.com/support/contact/cscleanertool.html
As the above discusson also mentions renamimg, Please disable the firewall of the system & network & then retry.
You can also refer this link for more input: http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation- download.html
Incase the error still persists, then the next best step would be to review your installation logs to determine the exact point of failure.
Please see Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html for information on how to locate and interpret the
installation log files.
Please feel free to inbox log file privately.
Regards
Rajshree

Creative cloud desktop not opening (seems to crash)

Hi all,
yesterday I opened my creative cloud dekstop app and it asked me to update, So I did.
Running a Macbook Pro retina late 2013 with Yosemite 10.10.2.
Since the update the program wants to open and I see the CC sign in my menu on top but then it disappears.
The program won't open and nothing seems to work.
I tried:
deleting the OOBE file in the library of adobe and then reopening/reinstalling, only reinstalling, rebooting, but all fails.
Any Idea how I can solve this? I've been searching forums and websites but nothing really does the trick...
Kind regards,
Tom

I'm having a very similar problem Tom. And unfortunately, I haven't found any help yet either.
If you find out anything useful, please let me know, and I'll do the same.

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Hi there
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Error on Creative Cloud Desktop - not allowing sign in.

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