Error on Creative Cloud Windows 7 64-bit computer

We have Creative Cloud installed on a Windows 7 64-bit computer.  When we try to use Media Encoder we get an error message "The program Can't start because MSVCP110.dll is missing from your computer.  Try reinstalling the program to fix this problem."  We have to continually reinstall Adobe CC.  What needs to be done to fix this so we don't need to continually reinstall CC?

I received a response to download Visual C++ but I've tried that before and we still have to reinstall Creative Cloud.  Any suggestions?

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    Help for Download & Install & Setup & Activation
    -FAQ http://forums.adobe.com/community/download_install_setup
    -Chat http://www.adobe.com/support/download-install/supportinfo/
    or
    CC desktop lists applications as "Up to Date" when not installed
    -http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
    or
    http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html

  • Creative cloud window is empty on 2. computer

    i tried to install indesign cc on my 2. computer (laptop (win7pro)) but the creative cloud window is empty.
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    Hi andreas,
    The CC only lists the apps that are compatible with the system you are trying to install on.
    Make sure the system meets the minimum system requirements.
    If it does then try logging on to https://creative.adobe.com/  and see if you can see the list of softwares.
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  • Error in Creative Cloud

    Hello:  From Creative Cloud tells me that an update is available for DC PhotoShop but when trying to update sends me this error:
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    It uninstall and newly install PhotoShop but the error persists.
    These are the details of my computer: Adobe Photoshop Versión: 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00) x64 Sistema operativo: Windows 8 64 bits Versión: 6.2  Arquitectura del sistema: AMD  Familia CPU:15, Modelo:0, Versión:1 con MMX, Número entero SSE, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2

    Hello Jeff:
    Thank you.
    Sorry, I do not understand your answer.
    Your answer is the same to your previous answer
    In the link Error downloading Creative Cloud applications there is nothing about the error that I wrote.
    The only message that sends Creative Cloud is trying to update photoshop is: "Download Error. Press retry or contact customer support (49)"
    I have two computers. One is Windows 7 32-bit and one is 64-bit Windows 8.
    In the 32-bit no problem to update PhotoShop
    In the 64-bit there is a problem of update
    Jeff, why when I install PhotoShop for the first time in the 64-bit computer, the version is old?
    "Adobe Photoshop Versión: 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00) x64
    Thank you

  • Synchronize Files error on Creative Cloud desktop

    Hi there,
    I can't synchronize anymore my files with the creative cloud Desktop.
    I am running Creative Cloud Windows 8.1 64 bits. My OS and my softwares are uptodate. I think it's since 1 or two CC Desktop update that i can't synchronize files anymore. Fonts are still synchronized.
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    Cheers

    I agree... a late evening talk would be better than chat. I think I'll have to give a call next week and hopefully talk to someone that I can explain the situation.
    Right now CC is working okay with exception of the files and fonts.. I'm enjoying the latest software and can see all the apps and able to install as needed. I've just recently explored the other features. Such as storing files in the cloud account.
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    top of the app looks the same. It won't toggle when clicked on.
    It's hard to determine what is current information sometimes that I'm reading on forums. I have seen where the files feature is not available yet but I'm just not sure if that was from the past or still not working. There should be a page that you can go to that is the very most up to date information and maybe there is but I haven't found it. 
    I was able to get Typekit font account and for a moment I thought that was going to work. It showed under Fonts in the CC app on my desktop but that's all it did was show up. The moment I tried to retrieve a font through clicking it then everything under Font disappeared and now when I click the Fonts tab it's a blank white window with the wheel spinning in the center like it's loading.
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  • Photoshop CC installation hung at "Waiting..." in Creative Cloud window.

    2013-06-17
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    Update 1:36 AM
    It's now 1:36 AM and I still have the "Waiting..." message.
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    Thanks,
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    2013-06-18 6:30 AM
    Thank you, Arpit. With your help I seem to be up and running with Photoshop CC.
    I did these things:
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    Used Add/Remove programs to remove the Creative Cloud app and a partially installed version of Adobe Photoshop CC.
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    Restarted computer, again.
    Downloaded and ran CreativeCloudSet-Up.exe then signed in and navigated to the "Apps" panel.
    Clicked "Install" next to the Photoshop CC icon at 5:58 AM; the installation completed at 6:12 AM with an "up to date" message near the Photoshop CC icon.
    I quickly tested both Ps CS6 and Ps CC to see that both would run -- they both did run.
    In LR5 I noticed that the "Edit In > Adobe Photoshop CS6" has been replaced by "Edit In > Adobe Photoshop CC"
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    -- Sam

  • Creative Cloud window is empty

    Setting up a brand new iMac running Mavericks. I used Migration Assistant to move files from a Mac Mini.
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    I downloaded and re-installed the Creative Cloud App.
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    I ran downloaded and ran the Creative Clound Clearner Tool, restarted, then reinstalled Crative Cloud . . . same result.
    Along the way I have uninstalled all Adobe apps and deleted all Adobe preferences, reinstaliing Creative Cloud each time, still with the same result.
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    Finally!
    I've been searching for an answer to my problem for hours now, and finally somebody had the exact same propblem as I have (or had), and fortunately more wit to solve the problem.
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  • Download/Install Error with Creative Cloud App

    I have Windows 7... I have been a Creative Cloud member since the beginning... I know what I am doing. Anyways... suddenly, the Creative Cloud app that keeps track of your apps and updating them, etc. is jacked up. As far as I can tell, nothing changed on my end... perhaps Creative Cloud updated itself and caught a bug? When you go to the Apps tab, it says, "Download error, the Creative Cloud installation is no longer functioning, please uninstall and download again..." which I did twice now... rebootted and all that good stuff... the other tabs work - ie. Home, Assets and Community... and yes, I am signed in properly and have an active account. This isn't the first time this app has been a problem... Adobe has seemed to have issues with this app for awhile now - off and on... and from what I can see in the various forums, it's not just me with these issues.

    WebWorxTech which error are you currently experiencing?  Is it only a download error or are you still prompted to uninstall?  If you are prompted to uninstall then please see Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html.
    If you are continuing to receive download errors then please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

  • Creative Cloud window is perpetually showing me a waiting symbol when I try to download Photoshop

    Hi! I'm trying to download a 30 day trial of photoshop and my creative cloud window is open to apps but showing me that blue rotating circle that indicates I should wait. And nothing is happening! My computer is fast and this shouldn't be a problem. Anyone know what is up?

    sign out and then back in to your cc desktop app, Sign in, Sign out | Creative Cloud desktop app

  • I deactivated Creative Cloud on my old computer, but it won't active on my new computer

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    You need to contact Adobe Support either by chat or via phone when you have activation issues.
    Here are some links to help make contact:
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    http://www.adobe.com/support/download-install/supportinfo/

  • Error Starting Creative Cloud (error 13)

    Just tried to purchase photographers pachage, Photoshop and lightroom. Tried to download it on my macbook pro, and got the error:
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    A chat session where an agent may remotely look inside your computer may help
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    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • I've downloaded the Creative Cloud, once completed the creative cloud window pos up with spinning whell in center then the entire window disapears. How do I get it to remain open so that I can download programs needed.

    I've downloaded the Creative Cloud, once completed the creative cloud window pos up with spinning whell in center then the entire window disapears. How do I get it to remain open so that I can download programs needed

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  • Activate Creative Cloud 6 on new computer

    Hi, I had to buy a new MacBook. I deactivated Creative Cloud 6 three hours ago on the old Mac, but it's still impossible to install it on the new one.
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    Hi Dave, hi Jeff
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  • How can I install Creative Cloud on a new computer? Should I uninstall the old computer?

    How can I install Creative Cloud on a new computer? Should I uninstall the old computer?

    Hi Bussada,
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    Download creative cloud desktop app from this link.
    https://creative.adobe.com/products/creative-cloud
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    I'm having trouble install Creative Cloud on my 2nd computer -- MacBook Pro. I download the app and clicked on the Installer, and when I initializing the installer, I get this message: Adobe Creative Cloud is needed to resolve this problem. However, it is missing or damaged. Please download and install a new copy of the Creative Cloud from "http:www.adobe.com/go/adobecreativecloudapp'. So I click on Get Creative Cloud and the downloading cycle begin again. Also, it asks for Adobe Application Manager. Does anyone have any solutions? Thanks.

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