Error on file m293 when installing Crystal Reports Enterprise XI sp4

I am trying up upgrade Crystal Reports Enterprise XI from sp2 to sp4.  When I run the crsxir2win_sp4.exe it runs for awhile and then an error is return indicating that it can not find the file m293.cab.  I looked in the temporary folder when the install program exploded the files and I see a lot of mXXX.cab files but I do not see m293.  Is there a problem with the file I downloaded.
Thanks
Adam

I have the same problem.

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    Regards,
    Rahul

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    Good morning Joe
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  • How do I resolve error 1310 while installing crystal report version for visual studio 2010.

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    Fangzhou CHEN
    TechNet Community Support

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    Figure 1.
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