Error on Media Sync 3.0 Install - Unsupported Operating System
I am having problems installing the new version of media sync on my computer running Windows XP Pro SP3 (v.3311). After it unpacks the files and begins to run the installation wizard, I receive a message that says I am trying to install it on a computer w/ a unsupported operating system. Here is what I have done to try to fix the problem:
1) I have re-downloaded the installation file from Blackberry multiple times over a span of days
2) I have tried to download an install through the check for updates feature in my current version of media sync
3) I have tried uninstalling media sync and rebooting my computer and then trying to install the new version
4) I saw in one post in another Blackberry forum that you need to be on the highest release of v. 2. I downloaded as instructed and when trying to install it I also get the unsupported operating system message
I have run out of attempts I can think of, and have searched Blackberry, Crackberry, and Google for a solution.
Has anyone figured out anything yet on this one?
P.S. -- I know that some have successfully installed the new Media Sync on their computers running XP w/ SP3. So there is not need to reply letting me know you did not have a problem installing it.
Thanks in advance for any help that you can provide.
Your Microsoft Windows Xp SP3 version value in the registry may be inconsistent or missing ...
- Please navigate to the following tree in the registry editor and paste the value for "CSDVersion"
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion
The regkey can be accessed by searching for 'CSDVersion' in the registry editor or you could follow the steps below.
(1) Click 'Start' > choose 'Run'
(2) type 'regedit' in the run window and click 'ok'. This will open the registry editor
(3) Navigate the tree to 'HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion'
(4) look in the left side pane and locate 'CSDVersion' and its value.
And how did your upgrade to SP3 happen? Did it come preinstalled on your machine or have you upgraded it by downloading upgrades from the internet.
~S~
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