Error on office for mac

hi
purchased a new macbook, initital set up was via firewire from my powerbook, then loaded in office mac 2004 all ok except this message when i load up excel and powerpoint
'an unexpected error occured while trying to load microsoft framework'
can anyone help please

Does this thread contain anything useful?
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    Application Name: Microsoft Word
    Application Bundle ID: com.microsoft.Word
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    Crashed Module Version: 14.2.3.120616
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    Blame Module Name: Microsoft Word
    Blame Module Version: 14.2.3.120616
    Blame Module Offset: 0x00005207
    Application LCID: 1033
    Extra app info: Reg=en Loc=0x0409
    Crashed thread: 0

    I too am having similar issues.  I had Microsoft Office 2011 for Mac on auto update.  The 2nd to last update (the latest update was ironically and error reporting update for Mac!) is what caused the problem as everything was working find until then.
    Work, Excel and Power Point will load to about 44% and then crash.  It appears to have also affected Microsoft Silverlight as Netflix will not play content on my computer anymore and says there is a DRM error (Digital Rights Management).
    Here is there error log I get:
    Microsoft Error Reporting log version: 2.0
    Error Signature:
    Exception: EXC_BAD_ACCESS
    Date/Time: 2013-05-13 05:34:01 +0000
    Application Name: Microsoft Word
    Application Bundle ID: com.microsoft.Word
    Application Signature: MSWD
    Application Version: 14.3.4.130416
    Crashed Module Name: unknown
    Crashed Module Version: unknown
    Crashed Module Offset: unknown
    Blame Module Name: unknown
    Blame Module Version: unknown
    Blame Module Offset: unknown
    Application LCID: 1033
    Extra app info: Reg=en Loc=0x0409
    Crashed thread: 0
    Thread 0:
    #  1  0x0a080b06 in ___read_nocancel + 0x0000000A (libsystem_kernel.dylib + 0x00014b06)
    #  2  0x09fa062a in __sread + 0x00000023 (libsystem_c.dylib + 0x0007e62a)
    #  3  0x09f9ff0f in ___srefill1 + 0x00000022 (libsystem_c.dylib + 0x0007df0f)
    #  4  0x09f9c1e9 in _fgets + 0x000000CB (libsystem_c.dylib + 0x0007a1e9)
    #  5  0x02386adc in _McpPushFontUser + 0x0000152A (MicrosoftComponentPlugin + 0x000dcadc)
    #  6  0x02386cd9 in _McpPushFontUser + 0x00001727 (MicrosoftComponentPlugin + 0x000dccd9)
    #  7  0x02301280 in _McpSetCursor + 0x00003311 (MicrosoftComponentPlugin + 0x00057280)
    #  8  0x022fcd68 in _McpRunFontMenuIdleTasks + 0x00000A6F (MicrosoftComponentPlugin + 0x00052d68)
    #  9  0x022fc347 in _McpRunFontMenuIdleTasks + 0x0000004E (MicrosoftComponentPlugin + 0x00052347)
    # 10  0x022e28b1 in _McpFontIndexFromTokenString + 0x00001AB4 (MicrosoftComponentPlugin + 0x000388b1)
    # 11  0x022cdfae in _McpStartupFontMenu + 0x000000CA (MicrosoftComponentPlugin + 0x00023fae)
    # 12  0x000bb6de in __mh_execute_header + 0x000286DE (Microsoft Word + 0x000286de)
    # 13  0x00095dd5 in __mh_execute_header + 0x00002DD5 (Microsoft Word + 0x00002dd5)
    # 14  0x050b0c85 in __WlmMain + 0x00000061 (WLMKernel + 0x00004c85)
    # 15  0x000954f5 in __mh_execute_header + 0x000024F5 (Microsoft Word + 0x000024f5)
    # 16  0x000954a6 in __mh_execute_header + 0x000024A6 (Microsoft Word + 0x000024a6)
    X86 Thread State:
    eax: 0x000c018c  ebx: 0x00000000  ecx: 0xbff69d2c  edx:0x0a080b06
    edi: 0x09feadb8  esi: 0x09feadb8  ebp: 0xbff69d48  esp:0xbff69d2c
      ss: 0x00000023  eip: 0x0a080b06   cs: 0x0000000b   ds:0x00000023
      es: 0x00000023   fs: 0x00000000   gs: 0x0000000f  eflags:0x00000286
    Thread 1:
    #  1  0x0a0819ae in _kevent + 0x0000000A (libsystem_kernel.dylib + 0x000159ae)
    #  2  0x09ec07a9 in __dispatch_mach_notify_source_init + 0x00000000 (libdispatch.dylib + 0x000047a9)
    X86 Thread State:
    eax: 0x0000016b  ebx: 0xb0080700  ecx: 0xb00805ac  edx:0x0a0819ae
    edi: 0x00000000  esi: 0x09ec08a1  ebp: 0xb0080718  esp:0xb00805ac
      ss: 0x00000023  eip: 0x0a0819ae   cs: 0x0000000b   ds:0x00000023
      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags:0x00000246
    Thread 2:
    #  1  0x0a0810ee in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x000150ee)
    #  2  0x09f3ae79 in __pthread_wqthread + 0x000001C0 (libsystem_c.dylib + 0x00018e79)
    #  3  0x09f22d2a in _start_wqthread + 0x0000001E (libsystem_c.dylib + 0x00000d2a)
    X86 Thread State:
    eax: 0x00100170  ebx: 0x09f3acc7  ecx: 0xb0102f6c  edx:0x0a0810ee
    edi: 0xb0103000  esi: 0xb0103000  ebp: 0xb0102f88  esp:0xb0102f6c
      ss: 0x00000023  eip: 0x0a0810ee   cs: 0x0000000b   ds:0x00000023
      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags:0x00000282
    Thread 3:
    #  1  0x0a0810ee in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x000150ee)
    #  2  0x09f3ae79 in __pthread_wqthread + 0x000001C0 (libsystem_c.dylib + 0x00018e79)
    #  3  0x09f22d2a in _start_wqthread + 0x0000001E (libsystem_c.dylib + 0x00000d2a)
    X86 Thread State:
    eax: 0x00100170  ebx: 0x09f3acc7  ecx: 0xb0184f6c  edx:0x0a0810ee
    edi: 0xb0185000  esi: 0xb0185000  ebp: 0xb0184f88  esp:0xb0184f6c
      ss: 0x00000023  eip: 0x0a0810ee   cs: 0x0000000b   ds:0x00000023
      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags:0x00000282
    Thread 4:
    #  1  0x0a0810ee in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x000150ee)
    #  2  0x09f3ae79 in __pthread_wqthread + 0x000001C0 (libsystem_c.dylib + 0x00018e79)
    #  3  0x09f22d2a in _start_wqthread + 0x0000001E (libsystem_c.dylib + 0x00000d2a)
    X86 Thread State:
    eax: 0x00100170  ebx: 0x09f3acc7  ecx: 0xb0206f6c  edx:0x0a0810ee
    edi: 0xb0207000  esi: 0xb0207000  ebp: 0xb0206f88  esp:0xb0206f6c
      ss: 0x00000023  eip: 0x0a0810ee   cs: 0x0000000b   ds:0x00000023
      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags:0x00000282
    Thread 5:
    #  1  0x0a080c72 in ___semwait_signal + 0x0000000A (libsystem_kernel.dylib + 0x00014c72)
    #  2  0x09fc2883 in _sleep$UNIX2003 + 0x00000042 (libsystem_c.dylib + 0x000a0883)
    #  3  0x02ae7ce2 in _MerpCreateSession + 0x00000B3F (merp + 0x00002ce2)
    #  4  0x02ae73ae in _MerpCreateSession + 0x0000020B (merp + 0x000023ae)
    #  5  0x02ae7339 in _MerpCreateSession + 0x00000196 (merp + 0x00002339)
    #  6  0x02ae88d6 in _MerpCreateSession + 0x00001733 (merp + 0x000038d6)
    #  7  0x09f385b7 in __pthread_start + 0x00000158 (libsystem_c.dylib + 0x000165b7)
    #  8  0x09f22d4e in _thread_start + 0x00000022 (libsystem_c.dylib + 0x00000d4e)
    X86 Thread State:
    eax: 0x0000014e  ebx: 0xb0288ae8  ecx: 0xb0288a7c  edx:0x0a080c72
    edi: 0x09fc29a6  esi: 0xb0288ae0  ebp: 0xb0288ac8  esp:0xb0288a7c
      ss: 0x00000023  eip: 0x0a080c72   cs: 0x0000000b   ds:0x00000023
      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags:0x00000246
    Thread 6:
    #  1  0x0a080c72 in ___semwait_signal + 0x0000000A (libsystem_kernel.dylib + 0x00014c72)
    #  2  0x06d73cb5 in +[NSThread sleepForTimeInterval:] + 0x00000097 (Foundation + 0x0009fcb5)
    #  3  0x022b64d8 in _RegisterWindowForMouseMoveEvents + 0x000003F3 (MicrosoftComponentPlugin + 0x0000c4d8)
    #  4  0x06d727c8 in -[NSThread main] + 0x0000002D (Foundation + 0x0009e7c8)
    #  5  0x06d7274b in ___NSThread__main__ + 0x00000574 (Foundation + 0x0009e74b)
    #  6  0x09f385b7 in __pthread_start + 0x00000158 (libsystem_c.dylib + 0x000165b7)
    #  7  0x09f22d4e in _thread_start + 0x00000022 (libsystem_c.dylib + 0x00000d4e)
    X86 Thread State:
    eax: 0x0000014e  ebx: 0xb030a500  ecx: 0xb030a46c  edx:0x0a080c72
    edi: 0x09fc29a6  esi: 0x00000000  ebp: 0xb030a4b8  esp:0xb030a46c
      ss: 0x00000023  eip: 0x0a080c72   cs: 0x0000000b   ds:0x00000023
      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags:0x00000282
    Thread 7:
    #  1  0x0a0810ee in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x000150ee)
    #  2  0x09f3ae79 in __pthread_wqthread + 0x000001C0 (libsystem_c.dylib + 0x00018e79)
    #  3  0x09f22d2a in _start_wqthread + 0x0000001E (libsystem_c.dylib + 0x00000d2a)
    X86 Thread State:
    eax: 0x00100170  ebx: 0x09f3acc7  ecx: 0xb040ef6c  edx:0x0a0810ee
    edi: 0xb040f000  esi: 0xb040f000  ebp: 0xb040ef88  esp:0xb040ef6c
      ss: 0x00000023  eip: 0x0a0810ee   cs: 0x0000000b   ds:0x00000023
      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags:0x00000282
    Thread 8:
    #  1  0x0a0810ee in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x000150ee)
    #  2  0x09f3ae79 in __pthread_wqthread + 0x000001C0 (libsystem_c.dylib + 0x00018e79)
    #  3  0x09f22d2a in _start_wqthread + 0x0000001E (libsystem_c.dylib + 0x00000d2a)
    X86 Thread State:
    eax: 0x00100170  ebx: 0x09f3acc7  ecx: 0xb0490f6c  edx:0x0a0810ee
    edi: 0xb0491000  esi: 0xb0491000  ebp: 0xb0490f88  esp:0xb0490f6c
      ss: 0x00000023  eip: 0x0a0810ee   cs: 0x0000000b   ds:0x00000023
      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags:0x00000282
    Loaded modules:
    0: Microsoft Word (14.3.4.130416 Reg=en Loc=0x0409: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/Microsoft Word
    1: mbukernel (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/mbukernel.framework/Versions/14/mbukernel
    2: MicrosoftSetupUI (14.3.4.130416 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftSetupUI.framework/Versions/14/MicrosoftSetupUI
    3: MicrosoftComponentPlugin (14.3.4.130416 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftComponentPlugin.framework/Versions/14/MicrosoftComponentPl ugin
    4: Netlib (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/Netlib.framework/Versions/14/Netlib
    5: MicrosoftOLE (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOLE.framework/Versions/14/MicrosoftOLE
    6: MicrosoftOLEAutomation (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOLEAutomation.framework/Versions/14/MicrosoftOLEAutomation
    7: Carbon (155 Reg=English Loc=0x0000: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
    8: QuickTime (2599.24 Reg=English Loc=0x0000: /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
    9: merp (2.2.4.130416 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/merp.framework/Versions/14/merp
    10: MSXML (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MSXML.framework/Versions/14/MSXML
    11: MicrosoftOffice (14.3.4.130416 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOffice.framework/Versions/14/MicrosoftOffice
    12: OfficeArt (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/OfficeArt.framework/Versions/14/OfficeArt
    13: MicrosoftOleo (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOleo.framework/Versions/14/MicrosoftOleo
    14: MicrosoftMathFont (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftMathFont.framework/Versions/14/MicrosoftMathFont
    15: MicrosoftChartPlugin (14.3.4.130416 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftChartPlugin.framework/Versions/14/MicrosoftChartPlugin
    16: MicrosoftPTLS (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftPTLS.framework/Versions/14/MicrosoftPTLS
    17: MsgrLibClient (8.0.0.130416 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MsgrLibClient.framework/Versions/14/MsgrLibClient
    18: Cocoa (19 Reg=English Loc=0x0000: /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
    19: MBURibbon (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MBURibbon.framework/Versions/14/MBURibbon
    20: MViewLib (14.3.4.130416 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MViewLib.framework/Versions/14/MViewLib
    21: WLMUser (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/WLMUser.framework/Versions/14/WLMUser
    22: WLMGraphicsDevice (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/WLMGraphicsDevice.framework/Versions/14/WLMGraphicsDevice
    23: WLMKernel (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/WLMKernel.framework/Versions/14/WLMKernel
    24: Gfx (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/Gfx.framework/Versions/14/Gfx
    25: SmartArt (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/SmartArt.framework/Versions/14/SmartArt
    26: MicrosoftCloudServices (14.3.4.130416 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftCloudServices.framework/Versions/14/MicrosoftCloudServices
    27: mbustrings (14.3.4.130416 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/mbustrings.framework/Versions/14/mbustrings
    28: mbulocale (14.3.4.130416 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/mbulocale.framework/Versions/14/mbulocale
    29: wlmstrings (14.3.4.130416 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/wlmstrings.framework/Versions/14/wlmstrings
    30: CocoaUI (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/CocoaUI.framework/Versions/14/CocoaUI
    31: MicrosoftOfficeDRM (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOfficeDRM.framework/Versions/14/MicrosoftOfficeDRM
    32: ThreadPool (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/ThreadPool.framework/Versions/14/ThreadPool
    33: QuartzCore (304.2 Reg=English Loc=0x0000: /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
    34: MicrosoftMenuLibrary (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftMenuLibrary.framework/Versions/14/MicrosoftMenuLibrary
    35: StdUrlMoniker (14.3.4.130416 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/StdUrlMoniker.framework/Versions/14/StdUrlMoniker
    36: Uniscribe (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/Uniscribe.framework/Versions/14/Uniscribe
    37: mbuinstrument (14.3.4.130416 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/mbuinstrument.framework/Versions/14/mbuinstrument
    38: Quartz (1.5 Reg=English Loc=0x0000: /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
    39: libstdc++.6.dylib: /usr/lib/libstdc++.6.dylib
    40: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
    41: libobjc.A.dylib: /usr/lib/libobjc.A.dylib
    42: CoreServices (57 Reg=English Loc=0x0000: /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
    43: CoreFoundation (744.18 Reg=en_US Loc=0x0000: /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    44: ApplicationServices (45 Reg=English Loc=0x0000: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
    45: Foundation (945.16 Reg=en_US Loc=0x0000: /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
    46: AppKit (1187.37 Reg=English Loc=0x0000: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
    47: CarbonSound (4.0 Reg=English Loc=0x0000: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
    48: CommonPanels (94 Reg=English Loc=0x0000: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
    49: Help (42 Reg=English Loc=0x0000: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
    50: HIToolbox: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
    51: HTMLRendering (1.1.4 Reg=English Loc=0x0000: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
    52: ImageCapture (8.0 Reg=English Loc=0x0000: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
    53: Ink (150 Reg=English Loc=0x0000: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
    54: NavigationServices (200 Reg=English Loc=0x0000: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
    55: OpenScripting: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
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    247: MicrosoftWebServices (14.3.4.130416 Reg=en-US Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftWebServices.framework/Versions/14/MicrosoftWebServices
    248: Oimg (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/Oimg.framework/Versions/14/Oimg
    249: Librarian (1 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian
    250: CoreServicesInternal: /System/Library/PrivateFrameworks/CoreServicesInternal.framework/CoreServicesIn ternal
    251: libCSync.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
    252: libCGXType.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
    253: ATSHI.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/ATSHI.dylib
    254: libTraditionalChineseConverter.dylib: /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
    255: libRIP.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
    256: libTrueTypeScaler.dylib: /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framewo rk/Resources/libTrueTypeScaler.dylib
    257: libType1Scaler.dylib: /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framewo rk/Resources/libType1Scaler.dylib
    258: libFontRegistryUI.dylib: /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framewo rk/Resources/libFontRegistryUI.dylib
    259: libSimplifiedChineseConverter.dylib: /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
    260: libCyrillicConverter.dylib: /System/Library/CoreServices/Encodings/libCyrillicConverter.dylib
    261: libJapaneseConverter.dylib: /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
    262: libKoreanConverter.dylib: /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
    263: libLatin2Converter.dylib: /System/Library/CoreServices/Encodings/libLatin2Converter.dylib
    Operating System Information
    Operating System: Mac OS X 10.8.3 (Build 12D78)
    CPU: Intel Core Duo, Number: 4, Speed: 2147 MHz
    gestaltPhysicalRAMSizeInMegabytes err = 0, result = 8192 MB
    gestaltSystemVersion err = 0, result = 0x1083
    Screen: 2560 x 1440, depth = 32, ltbr = 0, 0, 1440, 2560
    Microsoft Application Information:
    Error Reporting UUID: ED504BC3-7C57-4B20-A296-F8A887C9AE7C
    Time from launch: 0 hours, 0 minutes, 2 seconds
    Total errors on this client: 39
    Please help.  I've tired virtually every single blog fix and done several clean installs of the program with no luck and trying to get Microsoft to respond, let alone help, is impossible!!!

  • After upgrade to 10.9.1 office for mac 2011 will not open most excel files.

    After upgrade to 10.9.1 office for mac will not open most excel files. The files will open in open office. I have tried re-saving as excel file, no joy.
    I have repaired permissions, no joy.
    below are the results of EtreCheck scan.
    Hardware Information:
              MacBook Pro (13-inch, Early 2011)
              MacBook Pro - model: MacBookPro8,1
              1 2.3 GHz Intel Core i5 CPU: 2 cores
              8 GB RAM
    Video Information:
              Intel HD Graphics 3000 - VRAM: 512 MB
    System Software:
              OS X 10.9.1 (13B42) - Uptime: 5 days 3:45:14
    Disk Information:
              Hitachi HTS545032B9A302 disk0 : (320.07 GB)
                        EFI (disk0s1) <not mounted>: 209.7 MB
                        Macintosh HD (disk0s2) / [Startup]: 319.21 GB (64.84 GB free)
                        Recovery HD (disk0s3) <not mounted>: 650 MB
              OPTIARC DVD RW AD-5970H 
    USB Information:
              Apple Inc. FaceTime HD Camera (Built-in)
              Apple Inc. Apple Internal Keyboard / Trackpad
              Apple Inc. BRCM2070 Hub
                        Apple Inc. Bluetooth USB Host Controller
              Apple Computer, Inc. IR Receiver
    FireWire Information:
    Thunderbolt Information:
              Apple Inc. thunderbolt_bus
    Kernel Extensions:
              org.virtualbox.kext.VBoxDrv          (4.1.2)
              org.virtualbox.kext.VBoxUSB          (4.1.2)
              com.logmein.driver.LogMeInSoundDriver          (1.0.3 - SDK 10.5)
    Startup Items:
              VirtualBox: Path: /Library/StartupItems/VirtualBox
    Launch Daemons:
              [System] com.adobe.fpsaud.plist 3rd-Party support link
              [System] com.logmein.logmeinblanker.plist 3rd-Party support link
              [System] com.logmein.logmeinserver.plist 3rd-Party support link
              [System] com.logmein.raupdate.plist 3rd-Party support link
              [System] com.microsoft.office.licensing.helper.plist 3rd-Party support link
              [System] com.oracle.java.Helper-Tool.plist 3rd-Party support link
              [System] com.sharpcast.xfsmond.plist 3rd-Party support link
              [System] com.teamviewer.teamviewer_service.plist 3rd-Party support link
              [System] com.zeobit.MacKeeper.AntiVirus.plist 3rd-Party support link
              [System] org.macosforge.xquartz.privileged_startx.plist 3rd-Party support link
    Launch Agents:
              [System] com.logmein.LMILaunchAgentFixer.plist 3rd-Party support link
              [System] com.logmein.logmeingui.plist 3rd-Party support link
              [System] com.logmein.logmeinguiagent.plist 3rd-Party support link
              [System] com.logmein.logmeinguiagentatlogin.plist 3rd-Party support link
              [System] com.oracle.java.Java-Updater.plist 3rd-Party support link
              [System] com.teamviewer.teamviewer.plist 3rd-Party support link
              [System] com.teamviewer.teamviewer_desktop.plist 3rd-Party support link
              [System] org.macosforge.xquartz.startx.plist 3rd-Party support link
    User Launch Agents:
              [not loaded] .dat0157.000 (hidden)/Users/fboyd3/Library/Application Support/Spotify/SpotifyWebHelper
              [not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
              [not loaded] com.google.keystone.agent.plist 3rd-Party support link
              [not loaded] com.microsoft.LaunchAgent.SyncServicesAgent.plist 3rd-Party support link
              [not loaded] com.spotify.webhelper.plist 3rd-Party support link
              [not loaded] com.zeobit.MacKeeper.Helper.plist 3rd-Party support link
              [not loaded] org.virtualbox.vboxwebsrv.plist 3rd-Party support link
    User Login Items:
              iTunesHelper
              GrowlHelperApp
              Alarm Clock
              Canon IJ Network Scanner Selector2
              Microsoft Database Daemon
              SugarSync Manager
              Neat
              LogMeIn
              Dropbox
              Spotify
              Spotify
              AdobeResourceSynchronizer
    Internet Plug-ins:
              LogMeInSafari64: Version: 1.0.730 3rd-Party support link
              OVSHelper: Version: 1.0 3rd-Party support link
              Default Browser: Version: 537 - SDK 10.9
              Flip4Mac WMV Plugin: Version: 3.0.0.126   - SDK 10.8 3rd-Party support link
              AmazonMP3DownloaderPlugin101750: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 3rd-Party support link
              AdobePDFViewerNPAPI: Version: 11.0.03 - SDK 10.6 3rd-Party support link
              FlashPlayer-10.6: Version: 12.0.0.70 - SDK 10.6 3rd-Party support link
              DivXBrowserPlugin: Version: 2.1 3rd-Party support link
              LogMeIn: Version: 1.0.730 3rd-Party support link
              Flash Player: Version: 12.0.0.70 - SDK 10.6 3rd-Party support link
              iPhotoPhotocast: Version: 7.0 - SDK 10.8
              LogMeInSafari32: Version: 1.0.730 3rd-Party support link
              QuickTime Plugin: Version: 7.7.3
              AdobePDFViewer: Version: 11.0.03 - SDK 10.6 3rd-Party support link
              SharePointBrowserPlugin: Version: 14.3.4 - SDK 10.6 3rd-Party support link
              Silverlight: Version: 5.1.20125.0 - SDK 10.6 3rd-Party support link
              EPPEX Plugin: Version: 3.0.0.0 3rd-Party support link
              WidevineMediaTransformer: Version: (null) 3rd-Party support link
              JavaAppletPlugin: Version: Java 7 Update 25 Outdated! Update
    Safari Extensions:
              DivX Plus Web Player HTML5 <video>: Version: 2.1.0.900
              Open in Internet Explorer: Version: 1.0
              ClickToPlugin: Version: 2.5.3
              DivX HiQ: Version: 2.1.0.900
    Audio Plug-ins:
              BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
              AirPlay: Version: 1.9 - SDK 10.9
              AppleAVBAudio: Version: 2.0.0 - SDK 10.9
              iSightAudio: Version: 7.7.3 - SDK 10.9
    iTunes Plug-ins:
              Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
    User Internet Plug-ins:
              Move-Media-Player: Version: npmnqmp 071705000010 3rd-Party support link
              WebEx64: Version: 1.0 - SDK 10.6 3rd-Party support link
    3rd Party Preference Panes:
              DivX  3rd-Party support link
              Flash Player  3rd-Party support link
              Flip4Mac WMV  3rd-Party support link
              Growl  3rd-Party support link
              Java  3rd-Party support link
    Old Applications:
              Microsoft Language Register:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                        /Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app
              /Users/[redacted]/Library/Application Support/WebEx Folder/1326
                        Cisco WebEx Event Center:          Version: 1304.07.2811.0 - SDK 10.5 3rd-Party support link
                        convertpdf:          Version: 1.2 - SDK 10.5 3rd-Party support link
                        asannotation2:          Version: 1206.25.2804.0 - SDK 10.5 3rd-Party support link
              Neat ADF Scanner 2008 10_5:          Version: 1.0.0.15 - SDK 10.5 3rd-Party support link
                        /Library/Image Capture/Devices/Neat ADF Scanner 2008 10_5.app
              SLLauncher:          Version: 1.0 - SDK 10.5 3rd-Party support link
                        /Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
              /Users/[redacted]/Library/Application Support/WebEx Folder/1324
                        convertpdf:          Version: 1.2 - SDK 10.5 3rd-Party support link
                        Cisco WebEx Meeting Center:          Version: 1304.23.2811.0 - SDK 10.5 3rd-Party support link
                        asannotation2:          Version: 1206.25.2804.0 - SDK 10.5 3rd-Party support link
                        atmsupload:          Version: 1209.12.2806.0 - SDK 10.5 3rd-Party support link
              Amazon MP3 Downloader:          Version: INFO_PLIST_VERSION - SDK 10.4 3rd-Party support link
              /Applications/Microsoft Office 2011
                        Microsoft PowerPoint:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                        Microsoft Excel:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                        Microsoft Outlook:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                        Microsoft Word:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                        Microsoft Document Connection:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
              Solver:          Version: 1.0 - SDK 10.5 3rd-Party support link
                        /Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
              /Applications/Microsoft Office 2011/Office
                        Microsoft Graph:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                        Microsoft Database Utility:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                        Microsoft Office Reminders:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                        Microsoft Upload Center:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                        My Day:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                        SyncServicesAgent:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                        Open XML for Excel:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                        Microsoft Alerts Daemon:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                        Microsoft Database Daemon:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                        Microsoft Chart Converter:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
                        Microsoft Clip Gallery:          Version: 14.3.4 - SDK 10.5 3rd-Party support link
              /Applications/iWork '09
              Microsoft AutoUpdate:          Version: 2.3.6 - SDK 10.4 3rd-Party support link
                        /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
              /Library/Application Support/Microsoft/MERP2.0
                        Microsoft Error Reporting:          Version: 2.2.9 - SDK 10.4 3rd-Party support link
                        Microsoft Ship Asserts:          Version: 1.1.4 - SDK 10.4 3rd-Party support link
              /Users/[redacted]/Downloads
                        Install Spotify 7:          Version: 1.0 - SDK 10.5 3rd-Party support link
                        Install Spotify 3:          Version: 1.0 - SDK 10.5 3rd-Party support link
                        Install Spotify:          Version: 1.0 - SDK 10.5 3rd-Party support link
                        Install Spotify 2:          Version: 1.0 - SDK 10.5 3rd-Party support link
                        Install Spotify 4:          Version: 1.0 - SDK 10.5 3rd-Party support link
                        Install Spotify 5:          Version: 1.0 - SDK 10.5 3rd-Party support link
                        Install Spotify 6:          Version: 1.0 - SDK 10.5 3rd-Party support link
    Time Machine:
              Time Machine not configured!
    Top Processes by CPU:
                  97%          Microsoft Outlook
                  16%          Google Chrome
                   5%          WindowServer
                   3%          Finder
                   2%          EtreCheck
    Top Processes by Memory:
              180 MB          Finder
              164 MB          soffice
              156 MB          mds_stores
              147 MB          Google Chrome
              131 MB          Numbers
    Virtual Memory Information:
              928 MB          Free RAM
              2.59 GB          Active RAM
              1.22 GB          Inactive RAM
              1.57 GB          Wired RAM
              31.52 GB          Page-ins
              1.33 GB          Page-outs

    Follow these instructions to uninstall MacKeeper. They have been tested with the most recent version of MacKeeper (v 2.8). Earlier versions than the one released in 2012 require more extensive work to uninstall all its components.
    The effects of having actually used MacKeeper to do anything are a completely different matter. The fastest way to take an exquisitely designed and painstakingly engineered Mac and make it run like a steaming pile of dung is to install and use such ill-conceived "cleaning" or "security" products. This is just one example of a broad category of time- and money-wasters capable of causing damage that can only be rectified by reinstalling OS X, restoring from a backup, or completely erasing your system and rebuilding it from the ground up. Never install such junk on a Mac.
    If you used MacKeeper to encrypt any files or folders, use MacKeeper to un-encrypt them first.
    Quit the MacKeeper app if it is running.
    Open your Applications folder: Using the Finder's Go menu, select Applications.
    Drag the MacKeeper icon from your Applications folder (not the Dock) to the Trash.
    You will be asked to authenticate (twice):
    You do not need to provide a reason for uninstalling it:
    Just click the Uninstall MacKeeper button. You will be asked to authenticate again.
    After it uninstalls you may empty the Trash and restart your Mac. All that will remain is an inert log file that does nothing but occupy space on your hard disk.

  • How to help my friend install Microsoft Office for Mac 2008

    Hello, I have a friend in North Carolina whose mom recently got a MacBook Pro running OS X Mountian Lion (10.8), he will be coming on to join this discussion after I post it. He needs Microsoft Office for his mom and I just happened to have purchase 3 licenses (two of which I have already utilized). While talking to him over a Facetime call, I walked him through the steps of getting the free office for mac 2008 package from download.com (which seemed kind of sketchy). While the download actually looked legitimate, we ran the installer and it gave some kind of weird error message that said something like "Could not be installed onto Macintosh HD because the Mac OS X is not on that parition" (I'm paraphrasing my friend will contribute the actual message). Could someone please walk us through an easier (and preferably more secure) process? We just need to get to the point where I can give him my last license key. Thanks!
    YraYra

    You will have to check with Microsoft but I think what you are doing is illegal. The 3 license pack I think means 1 user 3 computers, not 2 users 3 computers.
    You might have better luck posting on the Office for Mac forum. http://answers.microsoft.com/en-us/mac?auth=1

  • Out of the blue, unable to open Word attachment in Mail with double click. Have to Right click, open with, select Microsoft Word. Am running Snow Leopard and Microsoft Office for Mac 08. Cheers

    Out of the blue, am unable to open Word attachments in Mail with the usual double click. (Get a longwinded error message)
    Need to right click, select open with, and select Microsoft Word. Have been using Microsoft Office for Mac 08 for years.
    I have reinstalled the Office software. A couple of tech people have been unable to fix it. Any suggestion?? debsuemy

    Please re-post in the Office for Mac Product Forums .

  • Hi, in our Enterprise environment, we have a single mac with Mavericks version 10.9.2 and Office for Mac 14.4.1. When setting up outlook, we are trying to connect to a mailbox on exchange server 2007.

    Hi, in our Enterprise environment, we have a single mac with Mavericks version 10.9.2 and Office for Mac 14.4.1. When setting up outlook, we are trying to connect to a mailbox on exchange server 2007. We put in the EWS details in the server field since our autodiscover function is not functioning. But still it doesn't work. There are no errors, no popups. We turned on the logging and in the logs, it says a error of -3259. We are stuck and any help will be really appreciated.

    I have a customer experiencing exactly the same issue. Their computer is running Windows 7 Pro with Office 2007 SP3. After seemingly exhausting all troubleshooting options, I backed up their data, formatted the hard drive and performed a clean install of
    Windows and all their applications. It didn't solve the problem!
    What's strange is the customer also has a laptop computer, running the same version of Outlook, and that doesn't experience any problems connecting to Office 365 on the same network.
    My next step is to send the customer a new ADSL modem/router to try.
    I have another customer on Office 365, also running Outlook 2007, and they also experience issues with emails sitting in the outbox while Outlook displays the status message “Outlook is trying to retrieve data from the Microsoft exchange server outlook.office365.com.”
    In this case Outlook doesn't freeze/stop responding, like it does for the first customer I mentioned.

  • Kernel Panics : Office for Mac or Safari ?

    Hi everyone,
    Happy New Year 2015 for a start !
    I have been experiencing Kernel panics with my mac book pro mid 2010radomly for a few months now but I am not very good in reading the reports provided once the mac reboots. I observed that Powerpoint and Safari are usually the softwares I am using when experiencing the crash.
    Last time, maybe it was because of Word office 2011.
    I migrated to Yosemite 2 months ago (version 10.10.1) and I guess my office for mac is updated : Version 14.4.7. Same thing for Safari (version 8.0.2).
    Here is the report below : Anyone would understand my problem ?
    Thanks in advance to the community.
    Greuz.
    Anonymous UUID: 00D6F638-B3AD-4A04-68D1-AD47554AAB65
    Thu Jan  8 16:17:06 2015
    *** Panic Report ***
    panic(cpu 2 caller 0xffffff7f85952f63): "GPU Panic: [<None>] 5 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0xffffff80ab683000 0x0a5480a2, D0, P2/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.7.21/src/Apple MuxControl/kext/GPUPanic.cpp:127
    Backtrace (CPU 2), Frame : Return Address
    0xffffff8098ea2ca0 : 0xffffff8002d3a811
    0xffffff8098ea2d20 : 0xffffff7f85952f63
    0xffffff8098ea2e00 : 0xffffff7f838c2b9f
    0xffffff8098ea2ec0 : 0xffffff7f8398c18e
    0xffffff8098ea2f00 : 0xffffff7f8398c1fe
    0xffffff8098ea2f70 : 0xffffff7f83c0b056
    0xffffff8098ea30a0 : 0xffffff7f839af82d
    0xffffff8098ea30c0 : 0xffffff7f838c95f1
    0xffffff8098ea3170 : 0xffffff7f838c70fc
    0xffffff8098ea3370 : 0xffffff7f838c8a4b
    0xffffff8098ea3440 : 0xffffff7f84f257aa
    0xffffff8098ea3520 : 0xffffff7f84f22a7c
    0xffffff8098ea35a0 : 0xffffff7f84f23631
    0xffffff8098ea3620 : 0xffffff7f84f23e56
    0xffffff8098ea3760 : 0xffffff7f84f248fb
    0xffffff8098ea3890 : 0xffffff7f84f57bce
    0xffffff8098ea38d0 : 0xffffff7f84f58923
    0xffffff8098ea3910 : 0xffffff7f84f5234c
    0xffffff8098ea3a70 : 0xffffff7f84f52c5c
    0xffffff8098ea3ab0 : 0xffffff7f84f4e213
    0xffffff8098ea3ae0 : 0xffffff7f84f313a4
    0xffffff8098ea3b30 : 0xffffff8003301c92
    0xffffff8098ea3b60 : 0xffffff8003302859
    0xffffff8098ea3bc0 : 0xffffff8003300003
    0xffffff8098ea3d00 : 0xffffff8002dea517
    0xffffff8098ea3e10 : 0xffffff8002d3e91c
    0xffffff8098ea3e40 : 0xffffff8002d235a3
    0xffffff8098ea3e90 : 0xffffff8002d33e8d
    0xffffff8098ea3f10 : 0xffffff8002e0a142
    0xffffff8098ea3fb0 : 0xffffff8002e3ac66
          Kernel Extensions in backtrace:
             com.apple.driver.AppleMuxControl(3.7.21)[32B7E2DE-1F9D-3555-B687-7A76A62B81D2]@ 0xffffff7f85944000->0xffffff7f85957fff
    dependency: com.apple.driver.AppleGraphicsControl(3.7.21)[62689710-EEA7-307A-AC83-B8F25DA88 A6A]@0xffffff7f8593c000
                dependency: com.apple.iokit.IOACPIFamily(1.4)[70E2B65E-A91A-3522-A1A0-79FD63EABB4C]@0xfffff f7f837a9000
    dependency: com.apple.iokit.IOPCIFamily(2.9)[766FC23F-452C-3B74-951C-598BB17BCF06]@0xffffff 7f83524000
    dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[6D99A3BE-D531-3780-880B-13F2FC894A4A]@0 xffffff7f8381b000
    dependency: com.apple.driver.AppleBacklightExpert(1.1.0)[0183904C-6A16-32C4-9405-EEFD7F820B 02]@0xffffff7f8593f000
    com.apple.nvidia.classic.NVDAResmanTesla(10.0)[796AE430-39FB-3255-8161-D52AFA28 EE2B]@0xffffff7f83872000->0xffffff7f83adbfff
    dependency: com.apple.iokit.IOPCIFamily(2.9)[766FC23F-452C-3B74-951C-598BB17BCF06]@0xffffff 7f83524000
    dependency: com.apple.iokit.IONDRVSupport(2.4.1)[F4738C55-B507-3627-A9CA-3D29A5230A03]@0xff ffff7f83862000
    dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[6D99A3BE-D531-3780-880B-13F2FC894A4A]@0 xffffff7f8381b000
    com.apple.nvidia.classic.NVDANV50HalTesla(10.0)[7FE40648-F15F-3E18-91E2-FDDDF4C DA355]@0xffffff7f83ae6000->0xffffff7f83d8ffff
    dependency: com.apple.nvidia.classic.NVDAResmanTesla(10.0.0)[796AE430-39FB-3255-8161-D52AFA 28EE2B]@0xffffff7f83872000
    dependency: com.apple.iokit.IOPCIFamily(2.9)[766FC23F-452C-3B74-951C-598BB17BCF06]@0xffffff 7f83524000
    com.apple.GeForceTesla(10.0)[67CD214F-0F26-3BEF-BAD0-CF0F83C2616D]@0xffffff7f84 ef4000->0xffffff7f84fc1fff
    dependency: com.apple.iokit.IOPCIFamily(2.9)[766FC23F-452C-3B74-951C-598BB17BCF06]@0xffffff 7f83524000
    dependency: com.apple.iokit.IONDRVSupport(2.4.1)[F4738C55-B507-3627-A9CA-3D29A5230A03]@0xff ffff7f83862000
    dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[6D99A3BE-D531-3780-880B-13F2FC894A4A]@0 xffffff7f8381b000
    dependency: com.apple.nvidia.classic.NVDAResmanTesla(10.0.0)[796AE430-39FB-3255-8161-D52AFA 28EE2B]@0xffffff7f83872000
    BSD process name corresponding to current thread: WindowServer
    Mac OS version:
    14B25
    Kernel version:
    Darwin Kernel Version 14.0.0: Fri Sep 19 00:26:44 PDT 2014; root:xnu-2782.1.97~2/RELEASE_X86_64
    Kernel UUID: 89E10306-BC78-3A3B-955C-7C4922577E61
    Kernel slide: 0x0000000002a00000
    Kernel text base: 0xffffff8002c00000
    __HIB  text base: 0xffffff8002b00000
    System model name: MacBookPro6,2 (Mac-F22586C8)
    System uptime in nanoseconds: 9211021577444
    last loaded kext at 78884099433: com.apple.driver.AudioAUUC       1.70 (addr 0xffffff7f851e1000, size 32768)
    last unloaded kext at 236404384869: com.apple.driver.AppleUSBUHCI      656.4.1 (addr 0xffffff7f840df000, size 65536)
    loaded kexts:
    com.apple.driver.AudioAUUC         1.70
    com.apple.driver.AppleHWSensor 1.9.5d0
    com.apple.driver.AGPM       100.14.37
    com.apple.filesystems.autofs          3.0
    com.apple.iokit.IOBluetoothSerialManager          4.3.1f2
    com.apple.driver.AppleOSXWatchdog      1
    com.apple.driver.AppleMikeyHIDDriver   124
    com.apple.driver.AppleHDA           267.0
    com.apple.GeForceTesla      10.0.0
    com.apple.driver.ACPI_SMC_PlatformPlugin        1.0.0
    com.apple.driver.AppleUpstreamUserClient       3.6.1
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport       4.3.1f2
    com.apple.driver.AppleSMCPDRC  1.0.0
    com.apple.driver.AppleSMCLMU   2.0.4d1
    com.apple.iokit.IOUserEthernet     1.0.1
    com.apple.Dont_Steal_Mac_OS_X    7.0.0
    com.apple.driver.AppleHWAccess  1
    com.apple.driver.AppleHV  1
    com.apple.driver.AppleMikeyDriver         267.0
    com.apple.driver.AppleLPC 1.7.3
    com.apple.driver.AppleMuxControl          3.7.21
    com.apple.driver.AppleMCCSControl        1.2.10
    com.apple.driver.AppleIntelHDGraphics  10.0.0
    com.apple.driver.AppleIntelHDGraphicsFB          10.0.0
    com.apple.driver.SMCMotionSensor         3.0.4d1
    com.apple.driver.AppleUSBTCButtons      240.2
    com.apple.driver.AppleUSBCardReader   3.5.0
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless  1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache           35
    com.apple.driver.AppleIRController          327.5
    com.apple.driver.AppleUSBTCKeyboard  240.2
    com.apple.iokit.SCSITaskUserClient          3.7.0
    com.apple.driver.XsanFilter            404
    com.apple.iokit.IOAHCIBlockStorage         2.6.5
    com.apple.driver.AirPort.Brcm4331         800.20.24
    com.apple.driver.AppleUSBHub     705.4.1
    com.apple.driver.AppleFWOHCI    5.5.2
    com.apple.iokit.AppleBCM5701Ethernet 10.1.2b3
    com.apple.driver.AppleAHCIPort   3.0.7
    com.apple.driver.AppleUSBEHCI   705.4.14
    com.apple.driver.AppleSmartBatteryManager    161.0.0
    com.apple.driver.AppleACPIButtons         3.1
    com.apple.driver.AppleRTC            2.0
    com.apple.driver.AppleHPET         1.8
    com.apple.driver.AppleSMBIOS     2.1
    com.apple.driver.AppleACPIEC      3.1
    com.apple.driver.AppleAPIC           1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient       218.0.0
    com.apple.nke.applicationfirewall 161
    com.apple.security.quarantine       3
    com.apple.security.TMSafetyNet    8
    com.apple.driver.AppleIntelCPUPowerManagement     218.0.0
    com.apple.AppleGraphicsDeviceControl   3.7.21
    com.apple.kext.triggers       1.0
    com.apple.iokit.IOSerialFamily       11
    com.apple.driver.DspFuncLib         267.0
    com.apple.kext.OSvKernDSPLib     1.15
    com.apple.iokit.IOAudioFamily       200.6
    com.apple.vecLib.kext          1.2.0
    com.apple.nvidia.classic.NVDANV50HalTesla       10.0.0
    com.apple.iokit.IOFireWireIP          2.2.6
    com.apple.nvidia.classic.NVDAResmanTesla        10.0.0
    com.apple.driver.IOPlatformPluginLegacy           1.0.0
    com.apple.iokit.IOBluetoothHostControllerUSBTransport         4.3.1f2
    com.apple.iokit.IOUSBUserClient   705.4.0
    com.apple.iokit.IOSurface    97
    com.apple.iokit.IOBluetoothFamily            4.3.1f2
    com.apple.driver.AppleHDAController      267.0
    com.apple.iokit.IOHDAFamily         267.0
    com.apple.driver.AppleSMBusPCI 1.0.12d1
    com.apple.driver.IOPlatformPluginFamily           5.8.0d49
    com.apple.driver.AppleGraphicsControl   3.7.21
    com.apple.driver.AppleBacklightExpert   1.1.0
    com.apple.driver.AppleSMBusController  1.0.13d1
    com.apple.iokit.IONDRVSupport    2.4.1
    com.apple.iokit.IOGraphicsFamily  2.4.1
    com.apple.driver.AppleSMC           3.1.9
    com.apple.iokit.IOSCSIBlockCommandsDevice    3.7.0
    com.apple.iokit.IOUSBMassStorageClass   3.7.0
    com.apple.driver.CoreStorage        471
    com.apple.driver.AppleUSBMultitouch     245.2
    com.apple.iokit.IOUSBHIDDriver    705.4.0
    com.apple.driver.AppleUSBMergeNub     705.4.0
    com.apple.driver.AppleUSBComposite      705.4.9
    com.apple.iokit.IOSCSIMultimediaCommandsDevice     3.7.0
    com.apple.iokit.IOBDStorageFamily           1.7
    com.apple.iokit.IODVDStorageFamily        1.7.1
    com.apple.iokit.IOCDStorageFamily           1.7.1
    com.apple.iokit.IOAHCISerialATAPI           2.6.1
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.0
    com.apple.iokit.IO80211Family     700.52
    com.apple.iokit.IOFireWireFamily  4.5.6
    com.apple.iokit.IOEthernetAVBController            1.0.3b3
    com.apple.driver.mDNSOffloadUserClient           1.0.1b8
    com.apple.iokit.IONetworkingFamily         3.2
    com.apple.iokit.IOAHCIFamily        2.7.0
    com.apple.iokit.IOUSBFamily          705.4.14
    com.apple.driver.AppleEFINVRAM            2.0
    com.apple.driver.AppleEFIRuntime          2.0
    com.apple.iokit.IOHIDFamily          2.0.0
    com.apple.iokit.IOSMBusFamily     1.1
    com.apple.security.sandbox           300.0
    com.apple.kext.AppleMatch            1.0.0d1
    com.apple.driver.AppleKeyStore   2
    com.apple.driver.AppleMobileFileIntegrity          1.0.5
    com.apple.driver.AppleCredentialManager         1.0
    com.apple.driver.DiskImages         389.1
    com.apple.iokit.IOStorageFamily    2.0
    com.apple.iokit.IOReportFamily     31
    com.apple.driver.AppleFDEKeyStore        28.30
    com.apple.driver.AppleACPIPlatform       3.1
    com.apple.iokit.IOPCIFamily           2.9
    com.apple.iokit.IOACPIFamily         1.4
    com.apple.kec.corecrypto    1.0
    com.apple.kec.Libm  1
    com.apple.kec.pthread        1
    Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i7, 2.66 GHz, 4 GB, SMC 1.58f17
    Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
    Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x384A53463235363634485A2D314731443120
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x384A53463235363634485A2D314731443120
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.24)
    Bluetooth: Version 4.3.1f2 15015, 3 services, 19 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: ST9500325ASG, 500,11 GB
    Serial ATA Device: MATSHITADVD-R   UJ-898
    USB Device: Hub
    USB Device: IR Receiver
    USB Device: Built-in iSight
    USB Device: Hub
    USB Device: BRCM2070 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: Internal Memory Card Reader
    USB Device: Apple Internal Keyboard / Trackpad
    Thunderbolt Bus:

    Unfortunately, I did not manage to contact them. They more orientated me to do usual tests by myself.
    I have a question for the community, knowing that I have a strong feeling that my problem is due to Powerpoint.
    What do you guys think about uninstall/reinstall Office for Mac 2011 on my macbook pro now that I updated to Yosemite ?
    I would follow this modus operandi : http://support.microsoft.com/kb/2398768
    Thank you guys for your answers.
    Greuz.

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    I Have office for mac home and business 2011, can you install on both users on one iMac?

    That's often a permissions problem. Try launching Disk Utility and running the Repair Permissions. That may fix the problem. Also confirm that the Office 2011 folder is in the Applications folder at the root of the hard drive, not a folder within your wife's Home folder.
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    Thank you!

    spurs_on wrote:
    that's strange as I pasted in a screen grab.
    I think I have managed to solve the problem having explored other discussions on here. I restored to standard fonts in my Font Book and it all now seems to work. Hopefully!
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    I want to download Microsoft Office for Mac v.X to my new MacBook, however, when I try to install I get an error message saying "Powerpc applications are no longer supported".  Anyway around this as I still have a user key on this software available

    No way around it.  You must upgrade to Office 2011.
    This forum is for troubleshooting Apple Software Update for Windows, a software package for Windows designed to update Apple products that run on Windows, and not related to Microsoft Office in any way. I suggest you post Office related questions on Microsoft's own forums for their Mac products.
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