Error on SmartView

Hi There,
I got error when I try to use SmartView in Excel, right click my Cube database, then Ad-hoc analysis:
"Unalbe to get all drill through report information from essbase studio, export model name: XXX, exception: Runtime error. Line = 622"
I really don't have drill through report at all, now I cannot use SmartView to view cube data at all, however Essbase Excel Addin still works.
Any tips on how to make this erro goes away?
Thanks

Though I don't know, I'll venture a guess. There is a file properties.xml that is stored in the Hyperion\smartview\cfg directory on their machine (or shared drive depending on how Smartview was installed) Is that their machine is so locked down or the directory read only so they cant update the file? Remember it is only a guess

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