Error on Treo

Really having trouble syncing.... error reads reads "cannot sync device port is in use..." on the PHONE not on my COMPUTER
using mac os x 10.5 and a treo 680. I downloaded the most recent version of palm desktop (I really want it to sync with iCal & address book, any help with that would be greatly appreciated as well!!!) and I am syncing via bluetooth.
thank you for any help
Post relates to: Treo 680 (Cingular)
Post relates to: Treo 680 (Cingular)

Try adding a new incomming com port to the bluetooth on the Mac. Then reconfigure the bluetooth on the device
Post relates to: None

Similar Messages

"Cannot open Help. The file cannot be found." Error on Treo Pro

I can see a support item listed on my phone when I try to search the Help files, but when I click on that item, it gives me an error message, "Cannot oepn Help. The file cannot be found."
I am trying to block telemarketer calls, and it looks like there is a way to do it. Two help references come up - "Setting Options for rejecting calls" and "Blocking Calls." I just can't access them.
Thanks in advance!
Shan
Post relates to: Treo Pro T850 (Sprint)

From the Owners Guide http://www.palm.com/us/support/handbooks/treopro/treoproT850E_UG.pdf But I dont think its what your looking for.
Setting options for rejecting a call By default, when you reject an incoming
call, the caller is sent to voicemail. You can
change this setting so that, in addition to
sending the caller to voicemail, a text
message opens. This message contains
default text and is addressed to the caller
so that you can send the message right
away. You can also change the default text
of the message.
1 Press Start and select Settings.2 On the Personal tab, select Phone .3 Select the Advanced tab.4 To turn on the text message feature, check the Reject call with text
message box.
5 (Optional) To change the content of the message, select the text in the box and
enter the text you want.6 Press OK .

Treo Pro Error Message 530 5.7.1 Relaying not allowed cannot send Email from pop acct

I just purchased the treo pro thru Sprint. I love the phone I just cant seem to figure out the proper settings for my outgoing POP Email acct. Every time I set up the settings properly and attempt to send an email I get an error message "530 5.7.1 Relaying not allowed". I get this message with the outgoing server set to smtp.sprintpcs.com and i receive this error message through an "undeliverable" Email in the same account I am attempting to send from. When I have the account set to my ISP's outgoing server mail.optonline.net it will only send email if I have my device set to WIFI mode..... Any ideas? Thanks.
-Jay-
Post relates to: Treo Pro T850 (Sprint)
This question was solved.
View Solution.

audiojay11 wrote:
P.s. I read in another posting where it advises to change the outgoing port # from 25 to 587. This sounds very familiar to me because when I recently set up my blackberry I believe cablevision advised me to do that exact modification. Now here is the million dollar question. How do you change the port #'s on the treo pro?
Try adding it to the server name, e.g.: smtp.provider.com:587

Goldmine- Outlook-Treo 650 calander sync errors

I've been getting continuous errors on syncing my data from Goldmine to Outlook to Palm Treo 650.
I hotsync from goldmine to outlook to treo(see further below for my question on that procedure), and the hotsync manager reports the following:
Outlook Calendar synchronization aborted
Duration: 209.8 seconds
Outlook Calendar
OLERR:03-005E (0x86270057)
OLERR:03-0005
OLERR:0D-0016
OLERR:0D-000E
OLERR:0D-0004
OLERR:0D-0001
- Recovery Sync
OLERR:15-0002
OLERR:06-0001
Outlook Contacts synchronized successfully
I've searched thru the kb, and am wondering if I should download and installOutlook Conduits Update 1.02 for Palm OS Article ID: 11134
even though I'm running palm desktop by access V 6.2.2??? Please advise if this is a step to try.
Also, is there a good direct sync to treo from/to Goldmine? I used to sync directly to a handspring device, then a visor, and now the treo. At some point I used a 3rd party software to sync, but abandoned that method a while ago. Any advise as to how to sync in the cleansest way possible?
Thanks
Post relates to: Treo 650 (Sprint)
Post relates to: Treo 650 (Sprint)

For anyone looking for a one-time method of migrating from Palm Desktop to Outlook, this website offers a free conversion utility. It uses the exported DBA file to create an iCal file, which can then be imported into Outlook. It worked with Palm Desktop 6.2.2 and Outlook 2010 (64-bit) as of 4/5/12.
The procedure requires uploading the exported DBA file to the conversion utility on their website, which could raise security and/or privacy issues related to information in your calendar. The whole process (upload, convert and download) can be completed in a matter of seconds. The process indicates that all files are immediately deleted from their servers, so it's a matter of trust. YMMV.

Hotsync.exe Runtime Error R6025 on Windows/XP Treo/650

I'm running Windows/XP Home Edition with Palm Desktop ver 4/1/4 and Hotsync ver 6.0.1. I have a Sprint Treo/650 using Hotsync ver 5.4.0 (on the Treo) I recently activated my SprintPCS email account and I'm using VersaMail ver 3.1B When I Hotsync I get an abort message with this text: "Microsoft Visual C++ Runtime Library Runtime Error! Hotsync.exe R6025 - pure virtual function call" The Hotsync log lists: OK Quick Install; OK Adobe Reader; OK VersaMail; OK Media and then indicates: Protocol Error. Hanheld cancelled synchronization (4405). The handheld shows cancellation of Hotsync because the fatal error is already being displayed on the desktop.
Thanks in advance for your help.
Greg
Post relates to: Treo 650 (Sprint)

An easy way to reactivate hotsync is to go to Program Files -> Palm -> Hotsync.exe. Create a Hotsync.exe shortcut on your desktop. Click the shortcut and wait for 10 seconds. The hotsync function will come back. May have to do this frequently before fixing the root cause. Spyware software is a possible cause. Check the quarantine folder to see if any "Palm related" files are quarantined. If so, restore them. Hope this can be helpful.

Error message on Sprint Treo 755P AirSAMStatemachine.c 1913 14721

keep getting the following error message when I try and sync to my email. I have checked with my IT person and have all the correct settings. Any help for this?
Post relates to: Treo 755p (Sprint)

Error 14721 means:
SSL: No trusted root. Fix: Verify Secure Connection (SSL) is enabled (checkbox) with correct port number. See Knowledge Library article 16733 for more information.
http://kb.palm.com/wps/portal/kb/common/article/16733_en.html

Error when installing CD Software for Treo 650

For some reason or another, it does not look like their are any scratches on my installation CD that I got with my Treo 650, but when I go to do the install, it almost completes the install and then it gives me an error message that says: Error 1316.A network error occurred while attempting to read from the file
C:\WINDOWS\Installer\palmOne.msi
I have no idea of why I can not install this CD to my computer, any help?
I no that this CD comes with the software so that I can sync my Treo with my Outlook, and that is all I am trying to do at this time.
Post relates to: Treo 680 (Rogers)

thanks so much for your reply, I thought it was XP but my hjusband might have installed Vista, I am going to check with him today when he comes home and then I will let you know, I did read that there was some issues with Vista though
thanks
D
Post relates to: Treo 680 (Rogers)

Bluetooth error while synching with Palm Treo

When I try to sync my Treo 755p with my iMac I get the following on the phone: Unable to initiate HotSync operation because the port in use by another application.
Problem must exist on the computer because I am able to sync this phone with another mac. The phone is a trusted device on the mac, the software is configured according to the documentation on the palm site. Suggested fixes for this error are to remove any other devices using the port. How do I find out what port it is using so I can remove other devices? The only other devices on this computer are a secondary monitor, Bluetooth keyboard and mouse.
Message was edited by: stevemazich
Message was edited by: stevemazich

i am having the same issue. this article has seemed to have helped a lot of people...
http://www.sharp-tools.net/archives/000365.html

755 Treo HotSync error

I am attempting to HotSync after I had my phone worked on at the Sprint store (replaced keyboard).
"connection setup error (Cnc 1F04)" within "connection setup"
I also receive an error of "unable to initiate HotSync operation because the port is in use by another app."
I did a hard reset, a soft reset and still I get the same error.
I have rebooted both my computer and my phone. i have tried switching usb ports, I have also tried connecting with bluetooth. All of which results in the same errors.
Post relates to: Treo 755p (Sprint)
Post relates to: Treo 755p (Sprint)

Are the errors coming up on the device or on the computer? If it's the device then I would have the device repaired or replaced entirely. If it's on the computer then it sounds like you may need to uninstall and reinstall the Palm software. Backup you data first!
Post relates to: None

Palm Treo 800w Error Synchronizing Work Email and ActiveSync screen problems

For some reason, yesterday my email stopped synchronizing. Anytime I hit the "send/receive", it looks like it's going through the process but I get an "error synchronizing" error. Normally it is on auto synch. My other email accounts work just fine. When I go into the "ActiveSync" through programs to delete the acct and start over, the activesych screen just disappears within a second of me opening it. I can't keep it open for me to make any edits or see if I can get a specific error message. Any thoughts? Not sure if Sprint can solve this or if I would have to go through Palm to troubleshoot??
Post relates to: Treo 800w (Sprint)

If you need help, you can always go to a corporate Sprint service store. To find one near you, go to http://storelocator.sprint.com/StoreLocator/Searchform.aspx. Enter your zip code in the box and choose the radio button that says "Repair centers near me".
However, they are most likely going to just do what you can on your own to start with and that is a hard reset. A hard reset erases all data on the phone and returns it to the default factory settings. Backup any data that you need to keep and then go to http://kb.palm.com/SRVS/NUA/launchKB.asp?c=41108 for instructions on how to hard reset. Once you have reset your device, you will then need to reinstall any software that you added, restore your backed up data, etc. You might find the following link helpful when setting up your device again: http://kb.palm.com/SRVS/NUA/launchKB.asp?c=40086.
Also, make sure to install the available patches on your device: http://kb.palm.com/SRVS/NUA/launchTab.asp?t=downloads&fn=treo&mn=800w&cn=sprint.
Message Edited by wwejason on 04-09-2009 05:52 PM

Treo 700wx "Device Malfunctioned/not recognized by windows" error msg!

Everytime i try to hook up my new treo for syncing via USB it tells me that the device has malfuntioned or that it is not recognized by windows! i have reinstalled active sync multiple times i have changed settings in my treo and checked that all usb options are checked, ive looked for 0kb files and there are none, please someone help... additional info.. i used to have a motorola Q but i deleted that profile from my active sync still nothing, please help!
Post relates to: Treo 700wx (Alltel)

As i said i am new at all of this, when you say "check under device manager and see if the driver has a bang on it it" what do you mean and where can i find this? tried a soft reset still nothing, not ready to do a hard reset because i do not want to lose all of my information i have on the phone currently. Checked that my pc firewall does allow actve sync access
Post relates to: Treo 700wx (Alltel)
Message Edited by Jburm on 07-08-2008 08:12 PM
Message Edited by Jburm on 07-08-2008 08:16 PM

Is it really possible to upgrade from a Treo 650 to a Treo 750?

I am not a very happy customer at the moment, but any help would be greatly appreciated. I upgraded from my old Palm Tungsten to a Zire, then to a Cingular Treo 650, combining three devices into one. I have since discovered that the Treo 650 seems to have a faulty transmission mode, as I can rarely be clearly understood by whomever I call. Am on the second (or third, I have lost track) and continue to have the same problem. I get five bars of reception but can't be understood on the other end. A bit of a problem when one is trying to call 911. Am constantly told I am "breaking up". The repair shop says it "Can't duplicate the problem". OK, then I do not want to give up all the info I have stored in the fool thing, and the 750 seems to have a different system, so I thought I would try that. All the stuff I could find seemed to indicate it wouldn't be a problem to upgrade. When the 750 arrived, I tried to install the software from the CD on my Windows XP computer. No dice. Setup encounters an error and closes. Can't even look at the files, because setup tries to run any time I access the CD. From any drive. Gave it to my girlfiend to check on her computer, and the CD seemed to run fine. Other CDs work just fine on my computer. Must be some kind of conflict, but what? Tried calling the AT&T number that suggested they could help with setup, and was first connected to the business center, they routed me to the laptop center, who routed me to the network center, who said they would have to bring in the Palm customer service and connected me to a Mac guy that dumped me back to a menu that took me to someone for whom English is a second language with whom I was trying to communicate over a very poor satellite connection. They made no sense anyway. telling me first that I couldn't have two desktops running (wrong, my girlfriend has my old Zire and the CD worked fine) and then insisting that the serial number on my device had to start with a P, when it clearly does not have any alpha characters in it. Gave up on that route of assistance. Managed to get the new ActiveSync installed from my girlfriends computer over the network. Great. Now let's get my 650 synced with Outlook (which I have not used at home) and see if we can move on. Nope. First I have to update Outlook 2000 from the old Win98 to my current XP. Find the old CD, and square that away. OK, now sync to Outlook. Nope. The sync program gives an error, saying it will only sync with Outlook 98, 2000, and XP(2002). Good grief. I have Outlook 2000, and the software apparently does not recognize it. If the Palm doesn't work, there is no reason for me to keep this phone, and I am very close to returning it and abandoning the Palm entirely when I upgrade to something that works, although I dread re-entering all that information.
Post relates to: Treo 750 (AT&T)
This question was solved.
View Solution.

Thanks for the feedback. Today I installed an Enterprise version of Office 2007 I purchased a while back, but had not yet installed. Microsoft presented a few challenges, but they were quickly resolved. I then downloaded the appropriate conduit from Palm, and synced the 650 with the handheld overwriting the computer. Then used Active Destop to sync the 750. Satisfied I had moved as much info as possible, I called AT&T and had them move the phone number to the new Treo.
Bonus! When the guy at AT&T called me on the new phone to verify it, he said it sounded better than my landline.
Sorry for the streaming paragraph. When it is late I tend to write like I think.
Dave
Post relates to: Treo 750 (AT&T)

Can anyone help me get a HotSync between a Treo 650 (Verizon) and a PC running Windows Vistra to exchange Calendar/Date Book data?

For whatever it is worth, I've had no Hotsync problems with the Address Book, To Do List, or Memo Pad Apps. I upgraded from the Beta version of Palm Desktop for Windows Vista to Palm Desktop by Access, Version 6.2.2 late last summer. HotSyncing worked fine for all Apps for a few days, but Date Book Syncs have failed since 09/16/08, as shown in the abbreviated log shown below:
HotSync session completed with errors on 10/18/08 16:59:44
HotSync session started on 10/18/08 16:59:30, and completed in 14.0 seconds
Date Book synchronization aborted
Duration: 0.2 seconds
Some PC records were not copied to the handheld. Your handheld may be full. To correct this situation, delete some records and perform a HotSync operation again.
Desktop = 261, Handheld = 0
Address Book synchronized successfullyDuration: 11.1 seconds
HotSync session completed with errors on 10/18/08 16:46:38
HotSync session started on 10/18/08 16:46:18, and completed in 20.0 seconds
Date Book synchronization aborted
Duration: 0.1 seconds
Some PC records were not copied to the handheld. Your handheld may be full. To correct this situation, delete some records and perform a HotSync operation again.
Desktop = 261, Handheld = 0
Address Book synchronized successfullyDuration: 16.7 seconds
HotSync session completed with errors on 09/16/08 09:48:53
HotSync session started on 09/16/08 09:48:51, and completed in 2.0 seconds
Date Book synchronization aborted
Duration: 0.1 seconds
Some PC records were not copied to the handheld. Your handheld may be full. To correct this situation, delete some records and perform a HotSync operation again.
Desktop = 241, Handheld = 0
HotSync session completed with errors on 09/16/08 09:43:18
HotSync session started on 09/16/08 09:42:40, and completed in 38.0 seconds
Date Book synchronization aborted
Duration: 0.1 seconds
Some PC records were not copied to the handheld. Your handheld may be full. To correct this situation, delete some records and perform a HotSync operation again.
Desktop = 241, Handheld = 0
Address Book synchronization completed with messages
Duration: 16.6 seconds
Desktop category 'Nags Head' has been deleted.
To Do List synchronized successfullyDuration: 0.7 seconds
Backed up all files successfully to jfzaehringer's Backup folder
Duration: 17.5 seconds
Backed up 7 file(s) successfully
locLCusLocationDB
PhoneCallDB
CalendarLocationsDB-PDat
psysLaunchDB
Graffiti ShortCuts
Saved Preferences
FrameworkDB
HotSync session completed successfully on 09/02/08 20:22:23
HotSync session started on 09/02/08 20:21:46, and completed in 37.0 seconds
Date Book synchronized successfullyDuration: 2.2 seconds
Address Book synchronized successfullyDuration: 11.7 seconds
Backed up all files successfully to jfzaehringer's Backup folder
Duration: 15.8 seconds
Backed up 5 file(s) successfully
PhoneCallDB
psysLaunchDB
Graffiti ShortCuts
Saved Preferences
FrameworkDB
HotSync session completed successfully on 08/28/08 11:36:58
HotSync session started on 08/28/08 11:36:36, and completed in 22.0 seconds
Date Book synchronized successfullyDuration: 2.9 seconds
Address Book synchronized successfullyDuration: 11.4 seconds
Backed up all files successfully to jfzaehringer's Backup folder
Duration: 6.6 seconds
Backed up 5 file(s) successfully
Blazer Cookies
psysLaunchDB
Graffiti ShortCuts
Saved Preferences
FrameworkDB
To the best of my recollection, the 9/16/08 Date Book HotSync failure shown above roughly coincided with the onset of similar failures when I have attempted to HotSync the same Treo with the Windows XP Pro box I use at work. I don't know whether the HotSync failure on the Windows Vista Box I have at home preceded the failure on the XP box I use at work or vice versa, but I have to wonder if a HotSync failure for an App on one box can trigger similar failures for the same App when one attempts to HotSync it on other boxes. I've trolled this help forum and haven't found any leads. I really need to get my calendars at work and home back on the same page, so I would greatly appreciate suggestions. jfzaehringer
Post relates to: Treo 650 (Verizon)
Post relates to: Treo 650 (Verizon)

There may be database corruption causing the issue. Click on the following link for the program called DbFixiT. This program has a trial version that you can download and install on your Palm OS device. The trial version will scan for database corruption and then report the corruption. You can then find the records causing the problem and fix them yourself or you can purchase the program and have it automatically fix the records.
http://www.pimlicosoftware.com/dbfixit.htm
Click on the following link for the support page for your device on the kb.palm.com webpage.
http://www.palm.com/us/support/treo/treo650verizon/
There are links on the page to the user guide, troubleshooting, how to's, downloads, etc.
Post relates to: Palm i705

Cannot send email with Palm Treo Pro

Hi,
We have a Palm Treo Pro that was previously configured to sync with exchange 2003 and at the same time also had an IMAP email account setup for another email address. We have since removed the Exchange email account and only have the IMAP account configured. Since removing the exchange account we can no longer send email from the phone, but can receive fine. The error we get when trying to send is listed below.
"The message(s) could not be sent. Check that you have network coverage and that you account information is correct then try sending again"
The connection is fine because we can receive email and browse fine. The account information is also correct. We are using the SMTP server settings for the phones provider and that requires no authentication. I have also tried a different SMTP server with the appropriate user credentials but still get that message.
I have contacted the phone provider (Telstra) but they were no use.
We did have to load on a self signed certificate to get the exchange email working and I dont know whether this is causing any issues.
If anyone has any ideas it would be greatly appreciated

Maybe this will help. If you monitor the "More Like This" box, other threads appear. Opening them usually displays other threads.
http://https://discussions.apple.com/message/19122030#19122030
http://https://discussions.apple.com/message/18048618#18048618

Treo 700WX DUN: Does NOT work in Leopard! Anyone have luck?

I have a Treo 700WX with Sprint. I can't connect with Bluetooth or USB. When I used Tiger I was able to make it work just fine.
Now with Leopard...It does NOT work. The modem disconnects during connection. I just can't get online plain and simple.
At first I was blaming my Treo. But I tested it out on my Vista Partition and it worked! So the problem lies within Leopard.
Apple did a lowsy job on the Networking features in Leopard thus far.
*Has anyone gotten Leopard to use DUN (Dialup Networking) with a cellular Device?*
Again I'm using a Treo 700 WX (Windows Mobile 5) with the 1.15 software installed. I've also tried to install USB Modem (by Mobile-Stream) which enables USB connectivity. It still does not work. Same errors.
I was camping in the middle of nowhere for 5 WHOLE DAYS with no Internet!!!!!!! hehe jk I was actually happy about that. Excuse not to work! :P But there may be a day when I need DUN.
I don't have the "Phone as Modem" through Sprint. However you don't need it on your plan for this phone.

MikeyPD,
Sprint DUN is working just dandy for me, but I am using phone-as-modem, and with an A900M, not a Treo. You probably know more about the differences than I, but I would expect they both use the same protocols to connect (on both ends).
For me, it was a snap to set things up in Leopard. Actually easier than Tiger. Do you use a standard DUN connection, or must you use some other method for the Treo, running Windows Mobile?
Assuming it is standard DUN, let's go through the steps. First, is there any indication that the Treo is recognizing the connection as a request for DUN service (for example, my A900M clearly states that it is being used as a Data Modem)? Do you have the modem script set to dial #777? OK, here's the "Duh!!!" question: Do you have the modem script set to ignore the dial tone? If you do not have it set to "ignore," it will immediately fail every time.
Scott

Error on Treo

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