Error Opening Adobe PDF created with Xcelsius 2008

I am using an SAP Product - Xcelsius 2008 to create a dashboard that I exported to PDF.  The document essentially contains a Flash SWF file embedded in the PDF.  I can open it up fine with my Adobe Acrobat 9 Pro.  Some of my colleagues can open it up using Adobe Reader.  Many recipients who have a older version of Adobe Acrobat get an error stating:  "This file appears to use a new format that this version of Acrobat does not support.  It may not open or display correctly.  Adobe recommends that you upgrade to the latest version o four Acrobat products.  Please visit our product site at http://www.adobe.com/acrobat."  My question is, is there a way to resave the PDF file as an older, more compatible version for people who have Acrobat 8 or earlier versions?
Troy

Version 8 should work, but not earlier, since they did not have an internal flash player.

Similar Messages

  • Error Opening Adobe PDF Files

    Hi...
    I have suddenly had an error appear whe opening most PDF files - "There was an error opening this document. The file is damaged and could not be repaired."
    Subsequently I'm unble to open these files. I'm on a Mac platform with OS X 10.8 and am using Adobe Acrobat version 10.1.4.
    The files are mainly downloaded / saved to my desktop through Safari. These are PDF files that I've previously been able to open but all of a sudden can't.
    Any help on this would be greatly appreciated! ...thanks!!

    Thanks for offering your assistance with this one mate... I appreciate it!
    As requested, this is the first part of one of the files that won't open, as seen in Text Edit:
    %PDF-1.3
    %‚„œ”
    33 0 obj
    <<
    /Type /XObject
    /Subtype /Image
    /Width 1504
    /Height 2712
    /BitsPerComponent 1
    /ImageMask true
    /Decode [0 1]
    /Filter [/CCITTFaxDecode]
    /DecodeParms [ <</Columns 1504 /Rows 2712 /K -4 /BlankIs1 true >>]
    /Length 3166
    >>
    stream
    The rest of it is prety much gobbly **** and ASCI stuff - the kind of stuff that get's me stumped!
    Just another discovery with this problem - I've discovered something interesting with my mobile phone bill, which I view as a PDF file in a safari window on my phone provider's website. I right clicked on the phone bill displayed in the Safari and used 'save as' to save a copy of this to my desktop so I could later open in Acrobat Pro and print, as I always do, however when I go to open that file from my desktop, the error occurs and can't open. HOWEVER - I discovered an option through the phone company website to open the file in 'Acrobat' within a Safari window, which I did. It adds Acrobat toolbar menu etc within the Safari screen and displays bill in PDF format as if in Acrobat. I then saved a copy of the file from this view on my desktop, and now That One I can Open! There is anoter distinct difference too - the unopenable files display on my desktop as the 'PDF icon' and the one of the phone bill that I can open displays as a 'Preview Icon' (as they all should).
    Hope this all makes sense and may point to something further?
    Once again - thanks for the help!

  • Error opening Adobe PDF in Illustrator

    I'm getting the following message when I try to open a specific Adobe PDF file in Illustrator: "Could not open the file"
    The details:
    - I created the file yesterday in Illustrator and saved is as an Adobe PDF
    - I opened the PDF in Illustrator this morning and have been working on it all day.  The file started getting slow (i.e., objects moving slowly), so I saved the file and closed out.  When I tried opening the file again in Illustrator, I got the message above.
    - Other PDF files will open in Illustrator.  The file itself will open in Adobe PDF and in Photoshop - just not in Illustrator.  I also tried opening the file in Illustrator on a different computer, and that didn't work, either.
    Is there any way to save this file (i.e., preserve all of the layers) and open it in Illustrator again?
    Any help would be much appreciated!

    Hi Monika,
    Thanks for getting back to me.  What do you mean by "save to networked or
    removable media"?  I'm working off a networked computer, but I'm saving to
    the desktop, so I don't think that should be an issue, right?
    Any ideas about what could have damaged the file?  I can't think of anything
    strange or different that I did.  Is there any way at all to salvage the
    file and be able to open it in Illustrator?
    Thanks so much for your help,
    Amanda

  • User can't open a PDF created with Illustrator CS4

    I'm creating a PDF in Illustrator CS4, and I save it on a server where the user can get it. User is not able to open the file, it says acces denied. When I email that same file to several users, they can open it without a problem. I have checked that there's no restrictions on accessibility on the folder or the file. I wonder if it has to do with windows user permissions...
    Our IT guy couldn't find any problem ....
    Any clue?
    G

    Try saving locally and copying to the server.

  • I/O error opening a pdf file with form fields, using itextsharp

    Hi,
    I'm using itextsharp PDFStamper to set the form fields in a pdf file. It works on my computer properly, but on the QA site and other developer's machine it only shows the values of the form fields, the original text does not show, and it gives the error message "An error exists on this page. Acrobat may not display the page correctly". Please does any one know what's causing this error and how to fix it?.
    Thanks,
    Uyi

    I recommend you try tech support for the iTextSharp product (I believe
    there is a mailing list). This forum is for questions about
    understanding the PDF Specifications. You could try an Acrobat forum,
    but I think the first option has a better chance of success.
    Aandi Inston

  • SVG in pdf created with FOP

    Hello,
    is it possible to include SVG`s to a pdf report, which is created with FOP?
    I read something like Batik....
    Does anybody have any experiences about that?
    Thanks,
    Tim

    Thank you, CtDave, for your speedy reply and for the 'Acrobat Technical Evangelist' knowledge base article. Word 2000 is one of Microsoft's masterpieces - by disabling 'autosave', the application is totally stable, does not require 'activation' by Microsoft. Acrobat 9 enables 'saving' of interactive .pdf forms, a most valuable feature and one much appreciated by anyone completiing such forms. There must be more to this issue than 'incompatibility', because I can create a test Word 2000 document, hyperlink a valid URL, convert to .pdf with Acrobat 9, and the hyperlink works fine in Acrobat 9. When I attempt to do this using a much more complex Word 2000 document, embedded with scores of hyperlinks, these links fail to work following conversion to .pdf with Acrobat 9, but work fine following conversion to .pdf with  Acrobat 6. I can then use Acrobat 9 to open the .pdf created with Acrobat 6, and successfully edit any of these fully functional hyperlinks using the 'Link tool'. I don't know who prepared the 'Acrobat Technical Evangelist' article (AF1908DCd01) - no credits were cited, and I'm far from certain that this authentically belongs to Adobe's knowledge base. So I appreciate your sharing this information with me, but I cannot say that my question has been definitively answered. If you have any further information or tips, please reply in this thread. /rmbrown

  • Word 2000 hyperlinks don't work in .pdf created with Acrobat 9 Pro

    I'm new to Adobe Forums, so please overlook the effrontery of my posting a query previously discussed. Perhaps someone can simply reply with a link to the prior discussion. I have installed Acrobat 9.2 Pro in 2 computers, one running XP64 Pro, the other XP32 Pro. Word 2000 is installed in both. All Word hyperlinks work fine, but after .pdf conversion using Acrobat 9.2 Pro, none of these work. In 'Preferences', I have navigated Convert to PDF > Microsoft Office Office Word > Edit Settings > Add Links to Adobe PDF File and confirmed that the Add Links feature is enabled. Having ascertained that this glitch is not specific to either XP64 or XP32 operating systems, I uninstalled Acrobat 9.2 Pro from the XP32 computer and reinstalled Acrobat 6.1 Pro. Then using the same Word 2000 document, I converted to .pdf using Acrobat 6.1 Pro, with no problems whatsoever. This looks like a serious bug in Acrobat 9 Pro, which the telephone support folks have acknowledged. Alas, they won't give me the tiniest clue how to resolve it, nor any workaround, but merely refer me to AdobeForums.com for help. I suspect a corrective patch or 'upgrade' will be forthcoming, but meanwhile, if anyone knows of a workaround, please enlighten me. Thanks. /rmbrown

    Thank you, CtDave, for your speedy reply and for the 'Acrobat Technical Evangelist' knowledge base article. Word 2000 is one of Microsoft's masterpieces - by disabling 'autosave', the application is totally stable, does not require 'activation' by Microsoft. Acrobat 9 enables 'saving' of interactive .pdf forms, a most valuable feature and one much appreciated by anyone completiing such forms. There must be more to this issue than 'incompatibility', because I can create a test Word 2000 document, hyperlink a valid URL, convert to .pdf with Acrobat 9, and the hyperlink works fine in Acrobat 9. When I attempt to do this using a much more complex Word 2000 document, embedded with scores of hyperlinks, these links fail to work following conversion to .pdf with Acrobat 9, but work fine following conversion to .pdf with  Acrobat 6. I can then use Acrobat 9 to open the .pdf created with Acrobat 6, and successfully edit any of these fully functional hyperlinks using the 'Link tool'. I don't know who prepared the 'Acrobat Technical Evangelist' article (AF1908DCd01) - no credits were cited, and I'm far from certain that this authentically belongs to Adobe's knowledge base. So I appreciate your sharing this information with me, but I cannot say that my question has been definitively answered. If you have any further information or tips, please reply in this thread. /rmbrown

  • I can't open any pdf documents with Adobe Reader XI...get an error that "Adobe has stopped working" then it closes.  Any suggestions?

    I can't open any pdf documents with Adobe Reader XI...get an error that "Adobe has stopped working" then it closes.  Is this an Adobe issue, Microsoft issue, or security issue? 

    Thank you!  That seemed to do the trick.  Don't think I'd ever have figured that one out!!
           From: pwillener <[email protected]>
    To: Sharon Atkins <[email protected]>
    Sent: Monday, February 16, 2015 9:47 PM
    Subject:  I can't open any pdf documents with Adobe Reader XI...get an error that "Adobe has stopped working" then it closes.  Any suggestions?
    I can't open any pdf documents with Adobe Reader XI...get an error that "Adobe has stopped working" then it closes.  Any suggestions?
    created by pwillener in Adobe Reader - View the full discussionSince you mention Microsoft, I assume that you are on Windows. Can you open Reader by itself?  If so, try disabling Protected Mode Edit . If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7201334#7201334 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7201334#7201334 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"  Start a new discussion in Adobe Reader by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

  • Problems opening PDFs created with Acrobat in TFS

    Hi,
    I know this might not really be a supported issue, but any thoughts you might have would be appreciated!
    I've been creating PDFs using Primo PDF and a trial of Acrobat X. I then put them on TFS / MS Visual Studio 2000.
    So, when I try to open a PDF I've checked in, the ones I've created in Primo are fine and launch whereas the ones created in Acrobat won't open and an error message about Inconsistent Line Endings is displayed.
    It says:
    "The line endings are not consistent. Do you want to normalize them....
    Line ending: Windows (CR LF)"
    The PDFs DO work when I open them from the normal place in the windows file system. However, when I try to "normalize" them by clicking yes, it breaks them completely.
    Does anyone have any idea why this is happening and what I can do to fix it? I'm assuming it must be something to do with the conversion or document settings, because this only happens to PDFs created with Acrobat.

    In Acrobat X, SharePoint Integration has been added which allows users to check-out/check-in the document from within Acrobat. Clicking the file from document library in Internet Explorer opens the file in Acrobat. The configuration that needs to be done on the SharePoint server is explained in the following KB article in section 11.1.
    http://kb2.adobe.com/cps/837/cpsid_83709/attachments/Acrobat_Enterprise_Administration.pdf
    Please try these and let us know if you face any problems after this.

  • Adobe Acrobat 7.0 Pro PC with Windows 7 - error mess "Adobe PDF Printer - not available" Help?

    Just loaded my old Acrobat 7.0 Professional on new PC with Windows 7 - Error message "Adobe PDF Priner not available.  Therefore do not have option of Adobe printer when using Word.
    Any ideas as to what  - if anythjing I can do?

    Hi,
    Technically acrobat 7 not not designed for windows 7 OS. You can try to install the pdf printer manually but it's not guaranteed :
    Click the Windows "Start" menu, select "Control Panel," choose "Hardware and Sound," click the "Add a Printer" link under Devices and Printers.
    Click "Next" and select "Local Printer Attached to This Computer."
    Remove the check from "Automatically Detect and Install My Plug and Play Printer" and click "Next."
    Select "My Documents\\*.pdf (Adobe PDF)" in the port selection drop-down menu and click "Next."
    Select the "Have Disk" option and click the "Browse" button to open a dialog box.
    Select the "AdobePDF.inf" file located in the AdobePDF folder in your Program Files directory under "Adobe" | "Acrobat 9.0" | "Acrobat" | "Xtras."
    Select the first item on the list of Adobe PDF Converter options and click "Next."
    Type "Adobe PDF" in the field for a printer name and click "Next."
    Wait for two minutes for the system to process the drivers and click "Finish" to close the Add a Printer wizard.
    Hope this helps.

  • Having problems opening a pdf file with reader 10/11 get error msg cannot open close reader and try again any ideas

    having problems opening a pdf file with reader 10/11 get error msg cannot open close reader and try again any ideas

    Hi George ,
    Is it happening with all the PDF' or any specific one?
    Could you please share the error message so that we can replicate at our end ?
    Try repairing reader  once and see if that fixes the issue.
    Launch Reader>Navigate to Help>Repair Adobe Reader Installation
    Regards
    Sukrit Dhingra

  • I cannot open a pdf file with aole-mail. I can open pdf files from windows explorer. I have associated pdf with adobe reader. My operating system is window

    I cannot open a pdf file with aol e-mail. I went to preferences in Adobe Reader but did not know what to enter for Incoming IMAP and outgoing SMTP. I can open pdf files from windows explorer as  I have associated .pdf files with adobe reader. My operating system is windows 7.
    When I try to open the pdf file within aol e-mail I get a message: 'Your security settings do not allow this file to be downloaded'.  I have not changed my security settings (Tools, Internet Options, security).

    Or http://helpx.adobe.com/acrobat/kb/pdf-browser-plugin-configuration.html

  • I am facing issue when opening flash files in Flash CC. (error:- This file was created with a later release of Flash Professional and might contain new features that would be lost when saved in the current format.)

    I am facing issue when opening flash files in Flash CC. (error:- This file was created with a later release of Flash Professional and might contain new features that would be lost when saved in the current format.)

    Wow. Okay...
    I'll let the real veterans in this forum tackle your issues one after the other. But, I can tell you, all will be well.
    My only comment would be re: your computer specs:
    BJReis wrote:
    .  This may be due to somewhat older equipment:
    GHz Intel Core Duo MacBook Pro with a 4GB memory computer with Ddr3 running OSX 10.8.4
    To be completely honest, FCPX is a RAM hog. It just is. But, RAM is relatively cheap, and the pay-off is good.
    4GB is right on the edge, IMHO. 16G is ideal.
    I wish you luck, hang in there, and standby for more help.

  • Windows 8 Adobe Reader will not fully open a pdf compiled with several pdf's into one - why?

    Windows 8 Adobe Reader will not fully open a pdf compiled with several pdf's into one - why?

    Hi Michael,
    “AdbeRdr11003_en_US.exe” is the download installed on our CEO’s new Windows 8 laptop.  It is a Dell XPS Re: Windows 8 Adobe Reader will not fully open a pdf compiled with several pdf's into one - why? Dell XPS 13" .  It has a full install Windows 8 Professional for its’ Operating System.
    I’ll attempt to attach the file in question.  The file opens fine on our Windows 7, and XP computers (with  the proper Adobe Reader on each).
    Our CEO says there is a message that comes up saying he needs Adobe Flash.  I’m attempting to find out whether or not he is trying to open it the ‘Metro’ view, or the ‘Desktop’ view – no answer yet.
    If your system strips the attachment, let me know, and I’ll upload the file to an ftp site {if necessary}.
    Wayne Nault
    [personal info removed by moderator]

  • "There was an error opening the pdf. File cannot be found" Message

    I am creating an Adobe PDF file using Save As in FrameMaker 7.0. (I have Acrobat Standard 8). The PDF creates fine, but I used to get the pdf to immediately/automatically open. Now I get the message "There was an error opening the pdf..."
    I did select the option to automatically open the pdf in File > Preferences but it doesnt do it, Any suggestions?
    Thanks.
    Beth

    Hi John Paul,
    Do you get any error code associated with this error message.
    Does this happen with other pdf files too or with that specific pdf?
    In case it happens with that specific pdf, please get another copy of that pdf because the current copy might have got corrupted.
    Regards,
    Rahul Tyagi

Maybe you are looking for