Error opening both iTunes and Quicktime

Hey I'm having trouble opening iTunes, everytime I get the "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience." window. And while opening Quicktime I recieve Error #63441 prompting me to check as to whether or not Quicktime is properly installed or not. Might I add that I have installed the standalone player nad still receive this message.
Furthermore, neither application shows up on my Add/Remove Programs list. Obviously I am now at a lost, if anyone could help me that would be more than fantastic.

hi Sandy!
After downloading the standalone Quicktime installer and saving and running it, I received error 1722 - 'There is a problem with this Windows installer package. A program run as part of the setup did not finish as expected. Contact your support ....'
hmmm. the 1722 isn't tremendously common. but in general low-1700-range errors seem to be associated with problems or interference with the Windows Installer on a PC. so we'll focus on that angle for a while.
first let's do some spring cleaning and maintenance.
download fresh definitions and run vigorous virus and spyware scans. if your security software providers offer "online" scans, run those as well. Then do a disk cleanup, run your favorite disk checking/repair utility, and do a disk defrag. reboot.
if that doesn't show anything up, head to Windows Update and make sure you're up-to-date in that regard. (we're trying to ensure here that you have Windows Installer 3.1v2 on your PC ... there were a few unusual problems on some PCs with 3.1v1.)
if that seems in order, try method 1 from this document (usually a better bet with a 1607, but worth a try with the low-1700s too):
How to resolve Common "Windows Installer" Problems
if no joy yet, let's try making sure that all background applications are switched off prior to the installs (just in case there's something else apart from just security software interfering with the install):
Close Applications Running in the Background
... and failing that, we throw the rest of the InstallShield Tips and Pointers at the beast (they can be of some help with the less-well-documented and/or recalcitrant errors):
InstallShield Consumer Central Frequently Asked Questions: Tips and Pointers
love, b

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Error Messages for iTunes and Quicktime, what do I do?

Hello, I'm in need of some help.
Let me walk you all through what I did for the last 4 hours:
(important note: I suck at far too much computer stuff, so I am fully aware that as you read the following, at certain points I probably made the problem much worse than it needed to be, I am not proud of this, but everything you read did happen, stupid as it probably was for me to pursue the problems in the particular way that I did. Hindsight is 20/20.)
I updated my iTunes v7.7 to v8.0 today, and after trying it out for a while decided that I didn't like it and wanted to go back to what I was using before.
So, because I didn't know what else to do, I tried to re-install the original iTunes software that came with my iPod (a 20gig classic I bought in 2004). That version of iTunes was v6.0 (again, 3 years ago).
Part way through the installation process, I got a message that said that, because I had a newer version of iTunes on the computer already, it wouldn't install the version on the disk.
So I uninstalled v8.0, restarted my computer, and installed the v6.0 from the CD-ROM I had.
It was then that I found I had NONE of the 6000+ songs in my iTunes window. I checked my computers files to find that they were still in the library, but my iTunes screen was completely devoid of all my music.
So I tried to get it all back on the player. I discovered that by right-clicking "Play" for the individual files from the folders in my iTunes that they would come up on the player, but that meant that I'd be clicking in 6000+ songs, one by one, till they were all back. I didn't want to do that.
So I tried a system restore (again, read "important note" at top of post). After that happened and I was looking at my desktop again, tried opening iTunes, and it gave me a message that said:
"iTunes has encountered a problem and needs to close. We are sorry for the inconvenience."
And it asks if I wanna send an error report. I decline, then try opening Quicktime. Same message. So I try to uninstall both programs (i know, i know, "important note"), and iTunes uninstalls, Quicktime does not, because, as my computer puts it, "a fatal error occurs."
But since I have iTunes uninstalled, I go to apples site and download iTunes v8.0 again. After waiting for all that to get done, I get the same error message.
So I peruse this very discussion forum, and after looking for a good while at what is being recommended I go to a site and download v7.7 again.
Again, I get the same error message.
So here I am. I've tried working it out myself for the last 4 hours, and I seem to have made things worse.
So please, please, PLEASE, I ask for any help you can provide.
Can I get my iTunes back?
Is my Quicktime corrupted now?
Am I totally screwed?

I had the same problem when I went to upgrade to 8 and then downgrade back to 7.7. To fix this is a little involved, but you can do it. Let me put it this way, I talked my mother through it on the phone, and she has a hard time finding the power button So no worries, I'll help you get back up and running. I am running Vista now, so I am going off of memory for Vista, so bear with me.
I would do the following:
1. Uninstall both iTunes and Quicktime by going to Control Panel-Add Remove Programs, and choosing first Quicktime then iTunes.
2. Clean your registry. Easy now, it is not that hard. To do it, go to http://www.ccleaner.com/download and download CCleaner. It is free and has NO spyware. Install it and run the registry cleaner. It will remove any trace of both programs from the registry. Now you have 2 choices.
3a. Now I would install iTunes 8. Because you already installed it once, it converted its database file that it uses to track the library and play lists up to the iTunes 8 standard.
3b. If you have no problem loosing your playlists and library settings, you can go back to iTunes 7.7. To do this, first search for "itunes.ttl". To do this, go to Start-Search Files and Folders- and type in "iTunes.ttl" Once the search finishes, it will tell you where it is located. Navigate there using Windows Explorer or My Computer and delete it. Now you can install iTunes 7.7 with out any errors. You will not loose any files! just your playlists and it will not remember what is in your library.
As far as adding your songs again, did you try to re-importing your music? If you go to the file menu-add folder to library. It will bring up a dialogue box that will allow you to browse to the folder with your music.
Let me know if this works. I will help in anyway I can.
Good Luck,
linesma

Both ITunes and Quicktime will not open

I can't open either ITunes or Quicktime. Each time, I get the iTunes or QuickTime Player "has encountered a problem and needs to close. We are sorry for the inconvenience." I tried repairing both, was able to uninstall & reinstall iTunes but still get same error. Quicktime would not uninstall, removed it through Windows Install Clean Up, cannot re-install.
Here are the errors:
AppName: itunes.exe AppVer: 7.6.2.9 ModName: quicktimestreamingauthoring.qtx
ModVer: 7.4.5.67 Offset: 0001685c
EventType : BEX P1 : QuickTimePlayer.exe P2 : 7.4.5.67 P3 : 47edaedf
P4 : QuickTimePlayer.exe P5 : 7.4.5.67 P6 : 47edaedf P7 : 0000130d
P8 : c0000409 P9 : 00000000
And the one during the Quicktime install:
Error writing to file: C:\Program Files\QuickTime\QTSystem\QuickTimeStreaming.Resources\ QuickTimeStreaming.Resources.qtr
Verify if you have access to that directory
Please help! I am pulling my hair out!

I wish I had an answer for you; all I can say is, you're not alone. I've been unable to open iTunes (7.6.2) all day, and after reading your post, I tried QuickTime: yep, it only crashes, just like iTunes. FWIW, here's what I tried: restart, repair disk permissions, CD start, using Time Machine to restore iTunes 7.6.1 (now I have both that and 7.6.2, but neither works), calling Apple tech support (they want $49 to see if they can come up with something else).
Also FWIW, this problem started this morning; last night, I upgraded Safari (3.1.1). I don't know why there'd be a connection, but...?

New ipod nano and error in updating itunes and quicktime (error 1905)

this is really annoying me, i have itunes 6.0 or 6.1 or something, and i recently purchased an ipod nano.it said the new nano was only compatable with itunes 7.1, so i went to apple.com and downloaded it. it took two hours to download the set-up for itunes 7.1. i ran the set-up, and then in the middle of it this error came up:
Error 1905.Module C:/ProgramFiles/Quicktime/GTUIPanelControl.dll failed to unregister. HRESULT -2147220472. Contact your support panel.
i pressed okay twice, and it went through the rest of the process and it says this:
Could not open key:
HKEYLOCALMACHINE/Software/Classes/QuickTime/CLSID. Verify that you have sufficient access to that key, or contact your support personel.
all of this is very frustrating, but after i click "ok", it reads this:
The installation of QuickTime did not complete successfully.iTunes requires QuickTime.
Please help!i would like to utilize this ipod sooner than later, obviously.
thank you

http://www.microsoft.com/downloads/details.aspx?FamilyId=0A8A18F6-249C-4A72-BFCF -FC6AF26DC390&displaylang=en
I used that download, which seems to have worked for some people, but not others. It has something to do with downloading a VBScript. Anyway, I did this, but when I tried to complete its download, it said "Error registering the OCX C:\WINDOWS\system32\vbscript.dll"
I then tried to run that file through Run, typing in "regsvr32 %SystemRoot%\system32\vbscript.dll"
I was told it would "reregister" it. Unfortunately, I was met with other error message. ""DllRegisterServer in c:\WINDOWS\system32\vbscript.dll failed. Return code was 0x80004005"
I was told that it had something to do with not having adminstrative privilegdes. I've dealt with these "adminstrative priviledges" before when Norton refused to work, and its no happy mess. But if someone can shed any light on the situation, that would be great.

Both itunes and quicktime just stopped running

Just recently, my itunes just stopped working. At first it was perfectly fine, then it couldn't read anything from my ipod, then it just wouldn't start up. I kept receiving a message "Itunes cannot run because it has detected a problem with your audio configuration". So I went first to the itune discussion forum to try and reset the audio, but there was no quicktime audio tab. so I tried to run quicktime and i recieved this message " Runtime Error!
Program: C:\Program Files\Quicktime\QuicktimePlayer.exe
This application had requested the Runtime to terminate it in an unusual way. Please Contact the application's support team for more information.

I kept receiving a message "Itunes cannot run because it has detected a problem with your audio configuration"
Okay. That one is most commonly caused by a problem with your QuickTime. (iTunes uses QuickTime for audio and video playback.) So that's consistent with the error that you're getting when you try to launch QuickTime.
So let's try swapping out your QuickTime, as per the following document:
iTunes 7 for Windows: iTunes has detected an audio configuration problem

Quicktime Error 2330 during Itunes and Quicktime Installation

Whenever I try to install Itunes or Quicktime the Erro 2330
pops up and says ProgramFiles/QTSystem/QuicktimeMPEG4Authoring.Resources/no.lproj
I tried to uninstall Quicktime with the same error along with another number Error 1603.
I downloaded the Windows Clean Up and deleted Quicktime but when I manually go into Program Files and click Delete, it does not delete and says something about QuicktimeMPEG4Authoring.Resources thing.
PLEASE PLEASE Help!

Whenever I try to install Itunes or Quicktime the Erro 2330
pops up and says ProgramFiles/QTSystem/QuicktimeMPEG4Authoring.Resources/no.lproj
2330s, especially ones that cite language resource files and folders (you seem to having a problem with Norwegian resources), can often be caused by disk damage near the files in question.
so perhaps try running a chkdsk over the drive that your 2330 is citing. see:
How to perform disk error checking in Windows XP
does the chkdsk find/repair any damage? if so, does the itunes/QuickTime install go through properly afterwards?

Both itunes and quicktime wont open!

so its been a few days and my itunes has not opened.
a message keeps popping up that says::
itunes has encountered an needs to close...send//dont send error report.on some topics i read that the problem may be quicktime-related, so i tried opening up my quicktime player. however, that would not open either!
i dont want to uninstall itunes because i dont want to lose my music, and im afraid to uninstall quicktime because i dont know if i have the program to reinstall it later on.
someone help!
thankss,
ashley.

hi ashlay!
here's how to do a careful standalone reinstall of QuickTime:
download and save a copy of the QT 7.1 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
Quicktime 7.1 Standalone Installer
if that install goes through okay, does your itunes launch properly again?
(if you get an error message on the QT standalone reinstall, let us know what it says. include error message numbers if you're getting any.)
love, b

SetupAdmin.exe-Application error while installing itunes and quicktime

Everytime I try to install iTunes or standalone QuickTime, I get the error SetupAdmin.exe - Application error :
"The instruction at "0x76c941a9" referenced memory at ")x76c941a9". The memory could not be read. "
and the installation finishes. After that I can see a QuickTime icon on Desktop which works fine but there is no iTunes icon.
I have followed all the steps of uninstallation properly as per these links :
http://support.apple.com/kb/ht1925
I have also checked the msconfig startup taskbar, there is no Qttask.exe program running.
Please help me out.

Try installing QuickTime standalone, not regular
http://www.apple.com/quicktime/download/standalone.html
If that installs OK, perhaps the iTunes installation will go through.
If there is any error number druing either install, please post it.

My Itunes will not launch. Shows up in processes, tried uninstalling and reinstalling both Itunes and quicktime. Ran CCleaner. Restarted several times.

I've tried everything I can think of to get this to work. It was working. I've tried every solution I could find on other boards.

Solved. Seems to have been an external HDD that has failed. I had some files on it that Itunes was pointed to. Didn't notice the drive had failed. Itunes seems to be working now with the drive off.

Itunes and Quicktime won't open.

I recently had a problem with Itunes, which deleted anything new I purchased or downloaded. I found out that if I rebuilt the library the problem could be solved, but I didn't want to risk losing any data so I didn't do it. I figured I'd wait for an update that would fix it and a couple days later I downloaded Itunes 7.3.1. The download did not go smoothly at all. During the course of it: it had to stop downloading and download both Itunes and Quicktime seperatly and it kept saying that my Quicktime was not up to date (something it's been saying for the last couple months). I've tried fixing that before, but when I do it prevents me from going into Itunes.
Now after downloading 7.3.1 neither one of the programs will open. Itunes says, "Itunes cannot run because it has detected a problem with your audio configuration." and Quicktime says, "Runtime Error! ... This application has requested the Runtime to terminate it in an unusual way."
I'm starting to get really annoyed with Itunes, for the last couple months it's had nothing but problems. Can someone please help me.
Windows XP

Hi Clyde33.
Itunes says, "Itunes cannot run because it has detected a problem with your audio configuration."
Have a look at this article in the Apple Knowledge Base.
Quicktime says, "Runtime Error! ... This application has requested the Runtime to terminate it in an unusual way."
Check out b noir's response in this thread .

Error - 1603 on installation of itunes and quicktime

Ive read and trouble shot various threads in this... heres my problem
I tried installing, and it didnt work... after that i tried uninstalling both itunes and quicktime, the itunes never showed up in my add/remove section... using the windows install clean up and this took off the itunes... im assuming. ok after that i tried deleting everything from quicktime. I did the add/remove and took it off. Now im trying to install quicktime and the installer wont even start, when it does start it gets about 80% done and then gives me the 1603 message. Same scenerio with Itunes. I am installing from the desktop not from the internet.
heres what the message reads.
Error - 1603 Fatal Error During Installation
Consult Windows Installer Help (Msi.chm) or MSDN for more information
I put off so much work to try to get this fixed... i need some assistance.
thanks in advance.

Hello everybody,
I have exactly the same problem as Mark and Paul, both with QT7 install and itunes install but it turned a bit differently.
Before having the -1603 error, I had, for each of the both installs (QT & itunes), a registry error "impossible to open the HKEYLOCALMACHINE\Software\Classes....."
I did all was possible, at least to me(delete temp files, uninstall all QT & itunes applications, run Windows Installer Cleaner ...), and I finally manage to install QT V7 but the error still remains for itunes !
Like Paul, I can't find the select Local Users and Groups under
Start > Control Panel > Administrative Tools > Computer Management > System Tools
I tried the "%windir%\registration" solution but after opening the folder , I don't know what to do !!??!!
I've got an empty "CRMLog" folder, a "{02D4B3F1-FD88-11D1-960D-00805FC79235}.{E6259674-0B1E-4459-893A-8BC3F8707995}. crmlog file, a R00000000000b and a R00000000000c files.
What should I try with those files, pleeeeaaaase ? Helpppp : I'm not THAT good !
PS A may be useful precision : this occurs with an old version of itunes (V5, I think)
PS2 : in the register at "HKEYLOCALMACHINE\Software\Classes\.cdda\OpenWithProgids", I have a iTunes.cdda file --> should I try and delete it ?
Thanks in advance
Marie

Itunes and quicktime wont open when click on it

Hi,
I am unable to open Itunes or Quicktime on my netbook. I have tried reinstalling the software but it wont work. Please can someone advise how I can get it working.
Thanks in advance
Chris

In recent times, the error-message-free iTunes and QuickTime launch failures have been indicating that another application has stashed old QuickTime componentry in your system files. (Those sorts of applications often use the Visual C++ runtimes to keep track of the componentry, so it seems consistent that an update to those could cause the symptoms to flare up on a PC.)
So just in case we'll go looking for older QuickTime componentry in the most common locations for it to be stashed.
First we'll need to change some view settings.
In your Start menu, open Computer.
In your Organise menu, select Folder Options.
In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
Click OK.
Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).
Open the "Windows" folder.
If you have a 32-bit Windows 7, open the "System32" folder.
If you have a 64-bit Windows 7, open the "SysWOW64" folder.
What files and folders can you see in there with QuickTime in the title? (In a standard installation of Quicktime you should be seeing precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

Itunes and Quicktime wont open!

Hi all,
My itunes randomly stopped working the other day. Everytime i open it a message appears saying that there was a problem and it needs to close! i removed itunes and tried to reinstall it but now it wont reinstall. I figured quicktime might be the problem so i tried to remove it too but it wont remove from my computer and i dont know what to do now :-/ anyone able to help me??

In recent times, the error-message-free iTunes and QuickTime launch failures have been indicating that another application has stashed old QuickTime componentry in your system files. (Those sorts of applications often use the Visual C++ runtimes to keep track of the componentry, so it seems consistent that an update to those could cause the symptoms to flare up on a PC.)
So just in case we'll go looking for older QuickTime componentry in the most common locations for it to be stashed.
First we'll need to change some view settings.
In your Start menu, open Computer.
In your Organise menu, select Folder Options.
In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
Click OK.
Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).
Open the "Windows" folder.
If you have a 32-bit Windows 7, open the "System32" folder.
If you have a 64-bit Windows 7, open the "SysWOW64" folder.
What files and folders can you see in there with QuickTime in the title? (In a standard installation of Quicktime you should be seeing precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

ITunes and QuickTime will not work..Yeah, another one

Despite my best efforts to try to solve my problem on my own and not both you kind people, I've been working on and off at trying to get my iTunes working, with no positive results at all. It's honestly been so long, I don't recall what might have sparked the issues, but every time I try to open iTunes or QuickTime they will begin to open but fail, bringing up the common windows error message:
iTunes has encountered a problem and needs to close. We are sorry for the inconvenience.
QuickTime Player has encountered a problem and needs to close. We are sorry for the inconvenience.
So far, I have totally deleted both iTunes and QuickTime twice from my computer- first just through Add/Remove Programs pathways, then more in depth with Registry Crawler to try to remove any traces of the programs- all before re-installing the two programs. Both times have failed, still leaving me unable to open either program, so I've broken down and come here- hoping to find anyone willing to lend a hand to help fix this issue so that I can finally listen to my music the way I used to.

Perfect information, thanks.
That combination is almost always caused by some application stashing old QuickTime componentry down in your system files. (Codec packs and video converters are the usual suspects, although some Games might do it too.)
Let's go looking for the old stuff.
1. Open My Computer from the desktop or Start menu.
2. In the Tools menu, click Folder Options.
3. Click the View tab.
4. In the "Advanced settings" pane under "Hidden files and folders" make sure that the "Show hidden files and folders" option is selected, and the "Hide extensions for known file types" option is unchecked.
5. Click OK.
Now in My Computer, open your C drive.
Open the "Windows" folder.
Open the "system32" folder.
What files and/or folders can you see in there with QuickTime in the file/folder name? (In a standard installation of QuickTime, you should see precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

ITunes and Quicktime will not launch

I cannot get my iTunes or Quicktime to launch. I have uninstalled, reinstalled, upgraded, and tried several fixes that I found on this discussion board. No Luck! I'm using XP Pro SP3. When I first installed iTunes, it worked, but then quit working about 4 weeks later. I'm using the latest versions of both iTunes and Quicktime.

The error message you are getting suggests that you do have one of the problem codec packs installed on your system or you have had in the past.
Quicktime does not install Quicktime.cpl in the system32 directory.
It is possible that one of them was installed without you knowing with other software, I think Storm may get installed with other things although I can't name anything.
You must look for the things on my list and uninstall them if you find them. Check in Add/Remove programs to see if there is an entry there.
When you have uninstalled the problem items go on to the next stage. If you can't find anything you had better go on as well.
Download the stand alone Quicktime (the one without iTunes):
http://www.apple.com/quicktime/download/win.html
Now Remove Quicktime using the method in this article (just Quicktime):
XP
http://support.apple.com/kb/HT1925
Vista
http://support.apple.com/kb/HT1923
When you come to your C:\Windows\system32\ folder you can delete any file or folder with Quicktime in the name.
Restart you computer
Install the stand alone Quicktime and check if it starts.
If it does you are in a position to find out if iTunes is OK.

Error opening both iTunes and Quicktime

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