Error opening DRM PDF document using Acrobat Reader

I am having problem opening a DRM PDF document using Acrobat Reader. When I open the document I get a message if I want want to connect to xx.xxxxx.xx server (Allow / Disallow), I click Allow then I get this error message without prompting me for the login box.
"An error occurred while performing this operation. Contact an administrator if this problem continues."
What is strange is that when I open the document using Acrobat Professional then there is no error and I get login box.
I tried this in Acrobat 8 and 9 Reader with latest updates.
Please help.

The problem is the enhanced security, turned on by default, in Adobe 8.2 and 9.3 - specifically restrictions on cross domain scripting.  
You need to install a crossdomain.xml file in the root of your application server.
See the Enhanced Security and Troubleshooting Guide and FAQ: http://learn.adobe.com/wiki/download/.../Enhanced_security_faq.pdf
And the Cross Domain Policy File Specification: http://www.adobe.com/devnet/articles/crossdomain_policy_file_spec.html

Similar Messages

  • Open multiple pdf files using Acrobat Reader?

    Can we open and switch between multiple pdf files using Acrobat Reader?

    Of course, but if it's Reader X or later each file will appear in its own window. This can't be changed.

  • Save editable form into regular PDF document using Acrobat Reader

    Hello,
    With Adobe Pro, I've created a PDF form using the following:
    Save As Other...
    Reader Extended PDF
    Enable More Tools (includes form fill-in & save)...
    Once saved, I am sending this form to colleagues for them to fill out.  These colleagues only have access to Acrobat Reader.
    What I'm hoping to do is to have them save the file into a regular PDF document with the info inserted in the form but without the option to change the form info (change from editable form to regular PDF file).
    Thanks for your help.

    Hrm, OK. Well I actually DON'T have my document set as a reader extended PDF. If i fill out my fields then try to use the sign feature, it's not flattening the fields when I save/close reopen. They are still editable.
    Just as a test, I saved it as reader extended and the sign feature is grayed out as you stated it should be. I am using acrobat X to create my fields and using reader XI to test inputting data/saving.
    I need users to be able to fill it out, save then send and the recipient NOT be able to modify the fields. Am I missing something with the sign feature?
    Thanks again for the reply!

  • Bug:Unable to open a pdf link using Acrobat Reader 9.3.4

    When I open pdf links in IE I get the error message
    "Your current security setting does not allow this file to be downloaded."
    I have added the site to trusted sites without luck.
    I also followed the link http://kb2.adobe.com/cps/328/328233.html
    I have been able to access these links with 8.x versions. of Adobe Reader.
    For example when I try to get the IRS 1040 form
    http://www.irs.gov/pub/irs-pdf/f1040.pdf?portlet=3
    I get the error message mentioned above.
    Now more  This is running on a Windows 2003 32 bit server.  I use Citrix XenApp to publish IE.  I have used 7 users to test. Two have an issue.  Four and the admin do not.  There is nothing in the Event log regarding this issue.  I am not sure how to enable debugging within the reader.
    I would appreciate any assistance to troubleshoot this issue.
    Thank you.

    As you discovered, Adobe Acrobat/Pro/Reader v.9 will crash for all managed user accounts that store their home folders on the server because it has "difficulty" reading and writing to a folder across a network, which is why it crashes shortly after it launches.
    HOWEVER, there is hope. All you need to do is tell Adobe to write all of its files to the local drive rather than the home folder on the sharepoint, as follows:
    While logged into your network-user account:
    1. Go to the "Shared" folder on the local drive. (Local HD > Users > Shared)
    2. Create a new folder named "9.0_x86" if you have an Intel or "9.0_ppc" if you have a PPC (without the quotes for either case). You will have to authenticate as an Administrator.
    3. Go to the Acrobat folder within the user's Application Support and delete the folder in it.
    (Home > Library > Application Support > Adobe > Acrobat > 9.0_x86 or 9.0_ppc)
    4. Open/launch the Terminal application found within the Utilities folder on you Mac.
    (Applications > Utilities > Terminal.app)
    5. In Terminal, enter the 1st command for Intel or the 2nd for PPC:
    ln -s /Users/Shared/9.0_x86 ~/Library/Application \Support/Adobe/Acrobat/9.0_x86
    OR
    ln -s /Users/Shared/9.0_ppc ~/Library/Application \Support/Adobe/Acrobat/9.0_ppc
    Adobe Acrobat 9 should now work properly. You may get the "quit unexpectedly" error message the first time you quit the application, but should only happen the one time.
    On a side note, the print spool is slow when printing very large multi-paged PDFs.
    This is a fix I found in 2009 by Dennis, can't remember where though.
    Message was edited by: Gabriel Prime

  • How to open a pdf file using Acrobat reader in Java?

    Or if you can just tell me where in the tutorial is the section that discuss running other application from Java, I'd appreciate it. My assignment(at work, not school) is to make a class that receive a pdf file, which is passed by RMI, and display it in a child window or in a JDesktopPane. Thank you.
    kindo

    Hi Kindoo,
    try using Runtime.exe(fileName)
    Nagaraj

  • Can't view PDF files using Acrobat Reader X

    We made many PDF files available on our Web site. In the past few weeks we noticed that users who were using Acrobat Reader X and Internet Explorer 8 or 9 were not able to view some PDF files. Basically, when they clicked a link to display a PDF file, the screen would be cleared and the status bar showing "Loading ...KB/...K/B" would be displayed. The status bar would move a bit and then got stuck. The PDF file would never be displayed. Sometimes, my users could click the Back button to go back the previous Web page and sometimes they had to close or kill the IE window. Small PDF files seemed to be fine. I was able to repeat this problem on PCs running Windows XP and Windows 7. I also tested clicking the same PDF files with PCs installed with Acrobat Reader 9 and I was not able to cause the problem to occur, so I am pretty sure that this problem is related to Acrobat Reader X. I also noticed that if I unchecked the "Display PDF in browser"  option in Acrobat Reader X so that PDF files would not be displayed inside the Internet Explorer window, I would be able to view all PDF files without any problems.
    I also did an experiment by resaving many PDF files using Acrobat Pro (Reduce File Size...) to be compatible with Acrobat 8 or above. I was able to open these PDF files using Acrobat Reader X but when I used a PC with Acrobat 9, it would get stuck instead. Most of my PDF files were created a long time ago and we usually made it compatible with Acrobat 5 or above.
    I saw that some people reported some problems with Acrobat Reader X but I did not see a solution except uninstalling Acrobat Reader X and installing an old version of Acrobat Reader instead. Anyone has any ideas why this is happening and how to fix this problem?
    RJ

    Sounds like you got the trial of Acrobat. Go to add/remove programs, get rid of it, the download the free Reader from http://get.adobe.com/reader/

  • I can't open any pdf documents with Adobe Reader XI...get an error that "Adobe has stopped working" then it closes.  Any suggestions?

    I can't open any pdf documents with Adobe Reader XI...get an error that "Adobe has stopped working" then it closes.  Is this an Adobe issue, Microsoft issue, or security issue? 

    Thank you!  That seemed to do the trick.  Don't think I'd ever have figured that one out!!
           From: pwillener <[email protected]>
    To: Sharon Atkins <[email protected]>
    Sent: Monday, February 16, 2015 9:47 PM
    Subject:  I can't open any pdf documents with Adobe Reader XI...get an error that "Adobe has stopped working" then it closes.  Any suggestions?
    I can't open any pdf documents with Adobe Reader XI...get an error that "Adobe has stopped working" then it closes.  Any suggestions?
    created by pwillener in Adobe Reader - View the full discussionSince you mention Microsoft, I assume that you are on Windows. Can you open Reader by itself?  If so, try disabling Protected Mode Edit . If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7201334#7201334 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7201334#7201334 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"  Start a new discussion in Adobe Reader by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

  • Error opening a pdf document in ie7

    I have installed adobe reader. the OS is windows 7. When I open any PDF document using Internet Explorer 7, It stops with the message of Ruc time error. Message also shows there is error in c:\programfiles(x86)]internet explorer\iexplore.exe. When i select the link of PDF document for save as, the file types do not show pdf option.

    rds@gvp wrote:
    When i select the link of PDF document for save as, the file types do not show pdf option.
    Doesn't it automatically save as a .pdf file?  That's what I get using IE9.

  • When opening a pdf document in Adobe Reader the font of the original document is changed....It becomes a mix of the original font and a new different font. How can i fix this

    When opening a pdf document in Adobe Reader the font of the original document is changed....It becomes a mix of the original font and a new different font. How can i fix this

    This issue occurs with most of the PDFs that I open up. I am using the latest version of adobe reader on my windows based machine and it is a general PDF. I saw a similar post online stating that if you look at the fonts used in the document and it doesn't say (Embedded) next to it, then Adobe Reader will try to pull the font(s) from your computer and if it doesn't find that font then it will replace it which makes it look funny.

  • Problem reopening and/or refreshing PDF files using Acrobat Reader V. 8.0

    I upgraded to Adobe Acrobat Reader V. 8.0 and have encountered problems refreshing PDF files in the Safari 2.0.4 browser when I am logged into the secure area for Value Line Publishing. Some of the PDF Files in this area can be opened and/or refreshed multiple times. Other PDF files in this area allow me to open them once. I cannot reopen those previously viewed files (or refresh the screen) -- after refreshing, the window changes to a blank white screen, and the files do not reopen.
    I am perplexed because I do not have difficulty refreshing the PDF files (within Safari) using the native PDF viewer, I did not have problems refreshing files using Acrobat Reader V. 7.0 and I do not appear to have problems refreshing PDF files using Acrobat Reader V. 8.0 when I am outside the secure area or on other web sites.
    I have replaced the Acrobat Reader plug-in, manually removed all remnants of previous versions of Acrobat Reader and reinstalled V. 8.0. and I also upgraded from Mac OS 10.4.8 to 10.4 9, all to no avail.
    I can clear the Safari cache files as a temporary solution, but I encounter the same difficulties with the “problematic” files once they have been opened again.
    I can also download the PDF files to my hard drive and refresh them multiple times within Safari and also using Acrobat Reader V. 8.0
    The software personnel at Value Line Publishing have investigated their system and have referred me back to Apple. Has anyone heard of similar problems associated with Adobe Acrobat Reader V. 8.0 used in conjunction with Safari 2.0.4?
    PowerBook G4   Mac OS X (10.3.9)  

    Hi Rodney
    Welcome to Apple Discussions
    This sounds like one of those "oddities", contributed to by a few sources.
    I can clear the Safari cache files as a temporary solution, but I encounter the same difficulties with the “problematic” files once they have been opened again.
    Wondering if you disabled the Safari Cache would the refresh function work correctly? As a test you can disable the Safari Cache by Emptying the Cache first via the Safari menu, then Quit Safari. Now go to the Finder>Your User Library>Caches>Safari. Single click on the Safari folder, then Apple Key + I to open Info panel. There, check the "locked" box. This prevents further additions to the cache. The downside, you lose your ability to upload images etc. within Safari (my cache is disabled, so I use Firefox for the uploads).
    Then restart Safari. Try the PDF from within Safari.
    Post back

  • Tried to open a pdf document with Acrobat XI Pro Trial and sign in popped up , I keyed in my username and password but it doesnt respond its like grey with the four dots rotating forever. Any solution Please ?????

    Tried to open a pdf document with Acrobat XI Pro Trial and sign in popped up , I keyed in my username and password but it doesnt respond its like grey with the four dots rotating forever. Any solution Please ?????

    Hi higi97,
    How are you connected to the internet? Are you behind a particularly secure corporate firewall? Are you on Mac or Windows? Do you have any anti-malware software running on your machine that may be preventing applications other than your browser from connecting to the internet?
    You may try to follow the steps below:
    1.Close the Creative Cloud application.
    2.Navigate to the OOBE folder.
    Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
    Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
    3.Delete the opm.db file.
    4.Launch Creative Cloud.
    Let us know if that helps,
    Regards,
    Rave

  • Annotate pdf documents using the reader plugin in the browser

    Is it possible to annotate pdf documents using the reader plugin in the browser?

    Sorry I do not have answers, and do not know details of the Mac/Adobe plugins problems.
    Conspiracy theorists may wonder whether Adobe is constantly reviewing cost/benefit of supporting various OS s & Browsers.
    One may note
    * Flash Ubuntu development has effectively ceased, with all support ceasing in a few years http://www.adobe.com/devnet/flashplatform/whitepapers/roadmap.html
    * Firefox on Windows Flash11.3 et seq has had many problems, I certainly have not noticed Adobe rolling out rapid and successful fixes for those problems
    * and Android support was dropped http://blogs.adobe.com/flashplayer/2012/06/flash-player-and-android-update.html

  • How to I stop the Preview Pane in Windows 7 retaining control when I open a PDF document using Adobe Acrobat (Reader is NOT installed)

    I have the preview pane active when selecting PDF Documents.  When I open a PDF document I am unable to save any changes. the error message I receive:
    "The documents could not be saved. The file ma be read-only,or another user may have it open. Please save the document with a different name of in a different folder"
    The document is not read only and no other user has it open.  If I turn the preview pane OFF there is no problem saving changes.  I have also un-installed Adobe Reader.
    Other programs (such as Excel, Word) do not experience the same problems as the PDF documents.
    Does anyone have a solution?

    Hi snoreaustralia,
    It sounds like you just need to associate the PDF filename extension with Acrobat, rather than Preview. Please see this document from the Microsoft Help for instructions on choosing the default program for opening a particular file type (in your case, PDF): Change which programs Windows uses by default - Windows Help
    Best,
    Sara

  • Error opening PDF files using Acrobat Reader 9

    I use Acrobat Reader 9 to view PDF files. I have Windows XP operating system on my machine.
    In order to view encrypted PDF files on our company webiste we have to install FileOpenInstaller.exe or FIleOpenInstaller.msi which is Adobe Component
    Therewas no issue viewing/accessing the PDF files until last week. But now we get below error when we try to open encrypted PDF files from our company website.
    The error message is "Unable to get server data [FO error #2114, OS error #0)
    Any idea what could be the cause of error?
    Is anyone aware of any possible issue with Adobe FileOpenInstaller.exe or FIleOpenINstaler.msi packages

    I have just installed Adobe Reader 9. I am getting frequent system hangs (cannot do anything without cold re-boot) when using the product, in particular when using forms documents provided by Companies House, a UK government agency.

  • My PDF download stopped operating and I can not open Any PDF documents using Firefox anymore. I have Adobe reader 9.3.1 installed on PC and on Firefox I have PDF download 3.0.0.2 and Adobe acrobat 9.3.0.148. What could cause this sudden malfunction?

    Ibm w500 with XP & sp3.
    No error messages appear, PDF documents are just not created.

    There have been several similar topics over the last year or so; see this search result http://forums.adobe.com/search.jspa?q=runtime&resultTypes=MESSAGE&resultTypes=COMMUNITY&pe opleEnabled=true&dateRange=all&communityID=3414&username=&numResults=15&rankBy=10001
    B_spies wrote:
    I would post some attachments of our Process Monitor screenshots but attachments are apparently disabled on the forums right now.
    You can still post images using the camera icon on the forum editor.

Maybe you are looking for