Error opening Mac CS AI file on PC

Hi,
Would appreciate any help with following issue.
Have a couple Macs (OS 10.5  10.4) with Illustrator CS which have created thousand of AI files over the last few yesrs.   Thes file were copied to a Windows 2003 server and shared with some PCs that run Windows XP Pro and Illustrator 10.
The problem is when the PCs open the files they get a warning about being created in a newer version and instructs to import, we then get the following error when we try to import "Acrobat PDF File Format is having  difficulties (NESS)" and does not import anything.
This does not happen with all files maybe about 25% of them.  They can still be opened by the Macs.  There seems to be no pattern to why some open and others dont (that I can see).  I have noticed that on some of the orginals, if we copy the contents to another file, piece at a time it can be opened on the pc  but we select all and copy it may not open.   Having to recreate all the "damaged" files would take a lot time and effort.
I was wondering what the "(NESS)" means in the error and if it might offer a hint as to why the do not open.
Thanks in advance.

No idea what NESS might refer to, but apaprently it's a specific chunk in teh file. do the files in question use linked images by any chance? If so, there may be an issue with network path resolution as obviously those might differ between Mac and PC. How do you connect to the server from teh Macs? via Windows SMB or Apple AFP, i.e. do you have a virtual mac share on teh server or just Windows shares?
Mylenium

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