Error opening this document. Access denied. Message

When trying to read a document using Adobe Reader Xi, I get the message "There was an error opening this document. Access denied." Any suggestions?

Are these local or online PDF files?
If local, do these files have the proper permissions? Can you open other document types in the same folder(s)?

Similar Messages

Can't open a pdf file: there was an error opening this document access denied

Could anyone help in this problem I am facing. I have scanned documents as PDF and they opened nicely but after I renamed the files I am not able to open them. I get the message 'There was an error opening this document. Access denied'. When I try to copy/paste the document I also get the message 'cannot copy accounting 3: access is denied. Make sure the disk is not full or write-protected and the file is not currently in use'. I resterated Windows but still get same message although new files I scan open nicely even if I rename and/or copy/paste. Thank you

Announcement: Would you like to help us improve Adobe Reader?
Hi All,
We have had a few bug reports related to Adobe Reader X protected mode coming in from you in this forum. We have addressed a large number of them in our upcoming Reader update and we would like to hear your feedback.
To that extent, we would like to invite you to the Adobe Reader Prerelease program and try out the latest build. To participate, please fill in the form available at https://www.adobe.com/cfusion/mmform/index.cfm?name=reader_prerelease_ interest and indicate Adobe Reader as the product of your interest.
We look forward to your active participation, feedback and help towards making Reader a better product.
Thanks and regards,
Adobe Prerelease Team

Keep Getting error : There was an error opening this document Access Denied.

Ok after update my adobe reader is giving the following error. I have reloaded the download, I used the download fixer, I changed the security setting to under preferences, and advanced security and unchecked the enable protected mode at start up. Ive restarted my computer.... trying to create document in word and then save as PDF so I can email to printer or to another computer on older system to avoid losing fonts etc. HELP .... I use this feature a lot and was working till the darn update.

You get this when trying to do what?
On what operating system?
Using what Reader version?

I cannot open files - they come up with an error opening this file - access denied. Help!

All my adobe files are now the same - they will not open at all - access denied with no reason other than an error! Help!

Hi - Strangely enough the files opened the very next time I tried! It
must be my fickle computer! My Adobe is quite new so I do not think it is
outdated.
Thanks for the reply anyway - I will plough on.
Cheers -Patti
In a message dated 01/04/2015 09:57:13 GMT Daylight Time,
[email protected] writes:
You have been mentioned
by Anubha Goel
(https://forums.adobe.com/people/Anubha+Goel?et=notification.mention) in Re: I cannot open files - they come up with an error
opening this file - access denied. Help! in Adobe Community - _View Anubha
Goel's reference to you_
(https://forums.adobe.com/message/7394775?et=notification.mention#7394775)

Getting "There was an error opening this document. Access Denied." message

Since reinstalling Windows 7, I have been unable to open any PDF files which I have had no problem with in the past. I keep getting a message saying "There was an error opening this document. Access denied." Any idea how to fix the problem?

Are these local or online PDF files?
If local, do these files have the proper permissions? Can you open other document types in the same folder(s)?

There was an error opening this document. Access denied.

Greetings,
When I did my taxes last year (March 2012), I downloaded some pdf files from the IRS. Form 1040 was a writable file and I filled it out as needed. This file was saved on a Vista machine running XP. A few months ago, I upgraded that pc to be Windows 7 SP1.
Today I'm getting ready to do my taxes for this year. When I double click on last year's Form1040.pdf, I get the following error message:
There was an error opening this document. Access denied.
Interestingly, I can open other pdf files, like the Form 1040 Instructions. I do not think that I password protected my Form1040.pdf. The reason that I think it isn't password protected is because I'm not being prompted to enter a password.
I copied the file to an old spare XP machine (XP Home, version 2002, SP3) that I have and it opened fine. It did not prompt for a password. I printed copies of last year's forms from that XP machine, so this isn't an emergency for me, but it is mildly annoying that I can't figure out what's wrong.
I have Adobe Reader XI version 11.0.2 installed on both machines (the Windows 7 machine and the old XP machine).
To summarize, it was created on Vista, I can't open it with Windows 7, but I can open it with XP.
Normally I would consider uploading the file in question, but in this case, I hope you'll agree that might be a bad idea!
Advice on how to get this to work on Windows 7 would be appreciated.

Pat Willener: Thanks! That solved the problem.
For anyone else having this problem, here's a detailed list of how I used Pat's advice to solve my problem:
1. Right click on the problematic file
2. Select Properties
3. Select the Security tab
4. Press continue
5. In the "Permissions for MyFile.pdf" dialog, press "Add".
6. In the "Select Users or Groups" dialog, press "Advanced".
7. The next dialog that pops up is also named "Select Users or Groups". Press "Find Now".
8. Scroll down the list of search results until you find your username.
9. Double click on your username.
10. Press ok in the "Select Users or Groups" dialog.
11. Press ok in the "Permissions for MyFile.pdf" dialog
12. Press ok in the Properties dialog.
done.

Adobe Reader 11.0.06 "There was an error opening this document. Access Denied"

Windows 7 64-bit
If I go into My Windows 7 Documents Library folder (which is redirected by Group Policy to a network share), I get "There was an error opening this document. Access Denied". If I then map a drive to the share, I can open the PDF without the error message.
I've read a workaround for some time now for older versions has been to uncheck Enable Protected Mode at startup under Security (Enhanced) in Preferences. I find this does work but this is probably not the best way to handle this situation.
I've also read one person removed the desktop.ini on the desktop to resolve.
Is there any official response from Adobe on this issue that I can be pointed too? Are others still having this issue?
We plan to update several thousand clients and I'd like resolve this issue before we do.

We tried 11.0.05, 11.0.06 and 11.0.07 with the same result on different computers with different local Admin accounts.
When we re-install 10.1.0 the issue is gone and Protected Mode is enabled.
We then returned to 11.0.06 or 11.0.07
I'm logged in with a local Admin account.
I turned on Protected Mode Logging and captured what happens when I attempt to double click a pdf file in my Documents Library with 11.0.06 installed. Access Denied.
I then doubled clicked the file from a drive mapped to the same share and the file opened.
[06:11/16:02:40] Adobe Reader Protected Mode Logging Initiated
[06:11/16:02:41] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:41] real path: \REGISTRY\MACHINE\Software\Adobe
[06:11/16:02:41] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:41] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:41] real path: \REGISTRY\MACHINE\SOFTWARE\Wow6432Node\Adobe
[06:11/16:02:41] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:41] NtCreateFile: STATUS_ACCESS_DENIED
[06:11/16:02:41] real path: \??\Volume{a758d00a-e81c-11e2-b856-806e6f6e6963}\$Extend\$Reparse:$R:$INDEX_ALLOCATION
[06:11/16:02:41] Consider modifying policy using these policy rules: FILES_ALLOW_ANY or FILES_ALLOW_DIR_ANY
[06:11/16:02:41] NtCreateFile: STATUS_ACCESS_DENIED
[06:11/16:02:41] real path: \??\UNC\nawrcs-bbc1fs\mousers\u212940\Documents\Citrix Adding a Printer.pdf
[06:11/16:02:41] Consider modifying policy using these policy rules: FILES_ALLOW_ANY or FILES_ALLOW_DIR_ANY
[06:11/16:02:41] NtCreateFile: STATUS_ACCESS_DENIED
[06:11/16:02:41] real path: \??\UNC\nawrcs-bbc1fs\mousers\u212940\Documents\Citrix Adding a Printer.pdf
[06:11/16:02:41] Consider modifying policy using these policy rules: FILES_ALLOW_ANY or FILES_ALLOW_DIR_ANY
[06:11/16:02:46] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:46] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:46] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:46] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:46] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:46] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:46] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:46] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:46] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:46] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:46] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:46] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:46] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:46] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:46] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:46] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:46] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:46] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:46] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:46] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:46] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:46] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:46] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:46] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:47] NtCreateFile: STATUS_ACCESS_DENIED
[06:11/16:02:47] real path: \??\C:\Users\c702939\AppData\Local\Microsoft\Windows\Caches\cversions.1.db
[06:11/16:02:47] Consider modifying policy using these policy rules: FILES_ALLOW_ANY or FILES_ALLOW_DIR_ANY
[06:11/16:02:47] NtCreateFile: STATUS_ACCESS_DENIED
[06:11/16:02:47] real path: \??\C:\Users\c702939\AppData\Local\Microsoft\Windows\Caches\cversions.1.db
[06:11/16:02:47] Consider modifying policy using these policy rules: FILES_ALLOW_ANY or FILES_ALLOW_DIR_ANY
[06:11/16:02:47] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:47] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:47] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:47] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:47] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:47] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:47] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:47] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:47] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:47] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:47] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:47] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:47] NtCreateFile: STATUS_ACCESS_DENIED
[06:11/16:02:47] real path: \??\C:\Users\c702939\Desktop\desktop.ini
[06:11/16:02:47] Consider modifying policy using these policy rules: FILES_ALLOW_ANY or FILES_ALLOW_DIR_ANY
[06:11/16:02:48] NtCreateFile: STATUS_ACCESS_DENIED
[06:11/16:02:48] real path: \??\C:\Users\c702939\Desktop\desktop.ini
[06:11/16:02:48] Consider modifying policy using these policy rules: FILES_ALLOW_ANY or FILES_ALLOW_DIR_ANY

With Reader XI There was an error opening this document. Access denied

Hi there, It looks like I have a simular problem. I also get the error "There was an error opening this document. Access denied." This when I tried to open the file by clicling on the file. When I try to open the file from out Adobe reader it gives me the error "You don't have permission to open the file" I use Adobe XI. My OS is W8.1 By clearing protected mode doesn't help. This is what I found sofar: Only the PDF files in the documents and subfolders are giving me this error. PDF files in other folders are fine. When I copy PDF files from the documents folder to Desktop they open without any problem. First I thought I might be a permission problem with the Documents folder, but I have full access. Other files in the Documents folder like Word and Excel files open fine with MS Office. My laptop has WinXP and is shared with my PC when I open PDF files on my laptop by using the network share they open without problems. So it looks like only the PDF files in my Documents folder. I'm not sure but before upgrading to W8.1 from W8.0 I can't remember if I had this problem, but I think I did not have it. To make it even more interested is that I have also Adobe Acrobat Writer on my PC what I use for my buisiness. When I open the PDF files with this program they open without any problem. Therefore I believe it is not a permission problem, I still believe it is a problem with Reader XI, but than only after upgrading to W8.1, but as I already mentioned I'm not sure for 100% only that sofar I know it never happened under W8. Has anyone out there simular problems? And hopefully with a fix.

This is what I did sofar: Deleted reader XI and reinstalled same problem.
Because I think the problem is with reader XI I deleted again XI and installed reader X.
With this version I can open PDF files located in the documents folder without any problem.
For now I keep using version X until they fixed version XI
This proves that reader XI will not work under W8.1 when opening PDF files in de documents folder.
Bennie

Just started getting error messages: "error in trying to open this file, access denied"

Can anyone help? Just started to get error messages: "error in trying to open this file, access denied" This ha-ppens when trying to open PDF attachemnts to e-mail, something we have been doing for years. No new softare had been loaded recently so I can't explain what is happening. Anyone with any insight in to this situation?

What OS and Adobe Reader version are you using. Also what e-mail application are you using.

I'm having trouble accessing my pdf. Error message: "There was an error opening this document..."

Hi
I have been working on a pdf in Adobe Reader 9.3 on 2007 Microsoft Windows v5.1. The pdf is set up as a form that I can enter data into. Last time I worked on it I saved it, and then when I went to open it the next time I had the following error message: "There was an error opening this document. There was a problem reading this document (14)."
I have tried to recover the pdf by going to www.datanumen.com/apdf but when I try to repair the pdf I get another error message: "Xml parsing error: not well formed (invalid token) (error code 4), line 12874, column 20 of file." The second error message looks like the problem has been pinpointed but I don't know how to fix it.Could you please let me know if there is any way to recover this file?
Thanks to anyone who can point me in the right direction!!

Thanks for the information.
Could you please also let me know which version of Adobe Reader are you currently using. If you are not using Reader 9.4.6 (which is the latest version of Adobe Reader), can you try updating to the latest released version by
1. Launching Adobe Reader
2. Clicking on Help > Check for Updates
3. When prompted click on Download followed by Install.
This will update Reader to the latest version.
Also, please verify if this issue that you are facing is with a specific PDF alone or is the issue happening with all PDFs that you are trying to print from Win7.
Ankit

When I attempt to open a PDF file I saved from a website, I get the message "There was an error opening this document. The file is damaged and could not be repaired." Is there any way to correct this problem?

When I attempt to open a PDF file I saved from a website using Safari, I get the message "There was an error opening this document. The file is damaged and could not be repaired." When I save the same PDF file using FireFox it opens up immediately. Is there any way to correct this problem with Safari?

Back up all data.
Triple-click the line of text below to select it, the copy the selected text to the Clipboard (command-C):
/Library/Internet Plug-ins
In the Finder, select
Go ▹ Go to Folder
from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens (command-V), then press return.
From the folder that opens, remove any items that have the letters “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.
The "Silverlight" web plugin distributed by Microsoft can also interfere with PDF display in Safari, so you may need to remove it as well, if it's present.
If you still have the issue, repeat with this line:
~/Library/Internet Plug-ins
If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again.

Message'there was an error opening this document.The file cannot be found'

Using xp home and when I click to download the pdf file, it will give 3 options been 'open'/'save'/?. When I choose the 'open' option, it will give me the above message "there was an error opening this document.The file cannot be found"
owever if I choose to "save" and I will be able to open the file and read it. In this pc its using Adobe Reader 8.1.2 with a patch. It was working fine prior to this sudden occurance of the error.
Strangely I have another pc with the same specification, I was able to choose "open" and be able to read the file. Can anyone help to resolve the issue by using the "open' option instead of "save, then open". Greateful for your prompt response.

Fyi, in addition to my earlier post, the other pc is using Adobe 8.1.1 and no other patch. I was trying to find 8.1.1 version but could not find a trust worthy site to load from. Do you think the error caused by using the 8.1.2 version? Thanks

When I try to open up a PDF document, i get the following error message: "There was an error opening this document. The network path was not found" AArrgh please help as I need to open up my documents. Thanks.

When I open up a PDF Document all i get is an error message saying: "There was an error opening this document. The network path was not found" I dont know how to fix this, so looking for some advice please, as I really need o open up my documents.
Thank for any help.

The documents I’m trying to read are already saved on my computer, under various different headings, I know that we have a server, so I only assume these documents are saved on here, as I said before I’m not good with all this techno stuff. I do my work each week ( on a payroll system) and save the documents for each company, they automatically go to the correct place. I never request for them to be saved in a certain place ( well not that I’m aware of) . I then on occasions need to open up this information, it is then that I can’t read or open the documents. We do have a tech help, but they are off sick until the 5th Jan, hence me trying to work out if I can fix this problem through this help site. Its ADOBE Reader that I’m trying to use.

Trouble opening pdf's - I have received several pdf's from a friend via e-mail (Thunderbird). Some of them open just fine but others give me the message: "There was an error opening this document. The file is damaged and could not be repaired."

Trouble opening pdf's - I have received several pdf's from a friend via e-mail (Thunderbird). Some of them open just fine but others give me the message: "There was an error opening this document. The file is damaged and could not be repaired." My friend made sure that the files in question opened without issue on his computer (a PC). Further, I was able to open one of these "damaged" files on my Android phone, but I cannot open them on the Macbook Air. Any help would be greatly appreciated.

Back up all data.
Triple-click the line of text below to select it, the copy the selected text to the Clipboard (command-C):
/Library/Internet Plug-ins
In the Finder, select
Go ▹ Go to Folder
from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens (command-V), then press return.
From the folder that opens, remove any items that have the letters “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.
The "Silverlight" web plugin distributed by Microsoft can also interfere with PDF display in Safari, so you may need to remove it as well, if it's present.
If you still have the issue, repeat with this line:
~/Library/Internet Plug-ins
If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again.

Keep getting the following error message There was an error opening this document. The file is damaged and could not be repaired.

I keep getting the following message when trying to open a PDF I know nothing wrong with the file as it opens fine on other devices ?
"There was an error opening this document. The file is damaged and could not be repaired."

No its not zipped
Brian Blackstock
[email protected]
Office Australia +61 7 54537982
Office South Africa +27 11 423 2701
Mobile South Africa +27 796924094
Mobile Australia +61 400797124
www.atoll.co.za
www.elematicsa.co.za

Error opening this document. Access denied. Message

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