Error para instalar Cisco Unity en ISM
Hola que tal este es mi primer post y esque necesito ayuda relacionada con la instalacion del cisco unity en un ism pero me manda un msj de error seguido sm-install-6-inst-rbip:ism 0/0 receive msg:RBIP registration recordos. cual seria la causa de este mensaje y como puedo solucionarlo? gracias de antemano
vera necesito instalar el cisco unity en el modulo ISM pero al tratar de instalarlo con el ccp este no termina de hacerlo y checando el estado de por linea de comando me arroga el siguiente error
"sm-install-6-inst-rbip:ism 0/0 receive msg:RBIP registration records."
Nov 7 18:18:34.219: %SM_INSTALL-3-INST_SCRIPT_FAIL: Execution of script cue-vm-k9.sme.8.6.1.pkg.install.sre failed, installation aborted
estube investigando y creo que el problema puede ser fisico , alguien sabe algo al respecto ?
Similar Messages
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Error during upgrading Cisco Unity Connection to SU2
Help!
I'm facing an error while upgrading Cisco Unity Connection 8.5.1.10000-26 to SU2 (8.5.1.12900-7).
When it's trying to download the SU2 file (UCSInstall_UCOS_8.5.1.12900-7.sgn.iso ) to Unity Connection after 2GB I get this error:
Error encountered: Upgrade has detected that the ISO file name has been changed from the original name. This is not allowed. MD5 Hash Value: 32:32:db:47:99:48:c6:53:12:e2:78:76:94:90:a4:1d
I tried this from multlpe FTP servers and I downloaded the SU2 file multlpe times assuming the download was bad. I also rebooted the Unity Connection server here and there assuming it was something with the server.
I first tried SU1, but that gave the same error, so I attempted to go with SU2.
Any ideas for resolving this?
Thank you!
-ryaHi Rya,
OK...well you've certainly done your due diligence here
Did you run an MD5 check after the download to compare the file values?
I had a long look for bugs related to this issue and came up empty so I can't see
a bug being the cause of the issues here. Is it possible for you to try "burning" the
upgrade .iso to a DVD and trying again?
I am also curious why you wouldn't move straight to 8.5(1)SU4
Cheers!
Rob
"Show a little faith, there's magic in the night" - Springsteen -
Error 1394 on Cisco Unity 5.1
Can anyone help me with the below error message? This happens about 15 times a day or more on the Unity 5.1 system. By the way... I don't have an H:\ drive on the system that is referenced in this error - this was a canned install off of the DVD. I have 2 partitions - 20 GB and 180 GB or so. Drives C: and D: on the two partitions.
Thanks in advance!!!
The description for Event ID ( 1394 ) in Source ( CiscoUnity_ConvSub ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: [EvaluateUserInput_LN] Failed in call to PutSelectioInNamedProps_LN() hr=0x80004005 File: H:\views\CUESB1_view\un_Conv1\Scripted\ConvSub\ListNames.cpp Line: 3216, 3216, H:\views\CUESB1_view\un_Conv1\Scripted\ConvSub\ListNames.cpp,Basically this error applies to 4.X, 5.X and 7.X Unity versions and it is generated if a user hangs up before recording, and therefore it is harmless.
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Cisco Unity Connection 8.6 problem with greeting upload
Hello at all,
i have a realy strange Problem.
I want to upload a Greeting (*.wav-file) to a Call Handler, everything looks fine after uploading and i can also hear (Playback) the massage on the Computer and on my Phone. So i save the Config. After that i want to hear the massage after calling the Call Handler but i hear only "sorry, "CallHandlerName" is not Awailable".
If i make some checks everything looks ok, i have 2 User with sysadmin-role - both can Playback the massage via the Webpage.
But if i take the Phone and call the "Greetings Administrator" - there is no personal Greeting on this Call Handler - and thats my Problem.
If i Record a new massage with the Phone (in the Greeting Admin) it is working - after Uploading a new File (Codec is ok) i can Playback the new file but after Calling the CH, i hear the Massage which i have recordet with the Phone - not the Uploadet. But on the Webpage i hear the Uploadet file.....
Whats wrong????
And yes, i have set this 2 Users as Call Handler Owner.
What should i do??
Please can anyone help me in this case.....
kind regards
Markus
EDIT: I have also the Problem, that i can´t upload a File for a User - only the User self can Upload a Greeting, if do this with one of the 2 Admin-Accounts i hear also the System-Massage "sorry, -USERNAME- is not awailaible" and not the uploadet file - at the Webpage i hear the uploadet Massage - it seems to be the same Prob as with the CallHandler. Is it a JAVA-Problem mabye? I have Java JRE Version7 update7 installed and IE8 as Browser....
Certificate is installed, and the CUC is a trusted site......Hi Markus,
It could be this bug;
CSCto92753 - Unable to upload wav files and save as greeting or send as message
Description
Symptom:
Unable to upload an existing wav file, or create a new recording using the PC microphone and save as greeting, voice name, or send as message. In the case of trying to send as a message, the user receives a "Failed to Send Message" error.
You might see Failed to Record Name if attempting to overwrite a Call Handler with a file.
You might also see Unable to save recording due to SSL certificate error.
Conditions:
Cisco Unity Connection versions 7.1(5)ES45, 8.0(3)ES27, 8.5(1)ES37
When using either the Cisco Unity Connection Administration (CUCA) or the Cisco Unity Connection Personal Communications Assistant (PCA) web applications to upload an existing wav file, or create a new recording using the PC microphone and save as a voice name, greeting, or send as a message.
In the client side Java Console logs, you see the following exception:
Exception in thread "Timeout guard" java.security.AccessControlException: access denied (java.net.SocketPermission 10.93.231.234:8443 connect,resolve)
Workaround:
In your client side JRE security profile file....commonly named: java.policy...add the below entry. Will need to use the ipaddress of the Connection server (for a cluster, put an entry for each of publisher and subscriber).
permission java.net.SocketPermission "10.93.237.101:8443", "connect,resolve";
If get a permission error when trying to modify java.policy, then you may need to set the permissions of the file to not inhearent permissions from it's parent and not be read-only. (aka by default the entire JRE folder is read-only but you need to modify a file within it).
A good article on the Sun website with more detail on the workaround: http://java.sun.com/developer/onlineTraining/Programming/JDCBook/appA.html
Details
First Found in: (4)
8.6,7.1(5)ES44,8.0(3)ES27
8.5(1)ES37
Status:
Terminated
Last Modified:
Aug 12,2012
Product:
Cisco Unity Connection
Platform:
Dependent
Severity:
3 - moderate
Cheers!
Rob
"May your heart always be joyful
May your song always be sung" - Bob Dylan -
When I call into CUGA (Cisco Unity Greetings Administrator), I get a failsafe message and the system hangs up. The below events are written in EventViewer. GUSI and AvCsMgr Diags attached.
Any help would be much appreciated.
Event Type: Error
Event Source: CiscoUnity_Miu
Event Category: Error
Event ID: 531
Date: 5/28/2011
Time: 5:23:51 PM
User: N/A
Computer: NYLCNJUN01
Description:
Cisco Unity's telephony component has encountered a serious error.
EXPLANATION:
A serious failure has occurred on port 53 while trying to open a wav file or stream. Depending upon the severity of the failure, parties on this call could experience unexpected behavior or be disconnected. In some cases, further calls on this port will not be handled correctly.
TECHNICAL DETAILS:
Thread 0x00002220 had a failure on port 53 in method CAvMiuWave::GetLength()
DESCRIPTION: AvWav WavOpenEx2 failed with 0x00000000.
DETAILS:
FileName: Welcome.
CALLINFO:
CallerID: 2003406
CalledID: 3007910
RedirectingID: 3007910
Origin: Internal
Reason: FwdUncond
Trunk: 0.
CALL SEQUENCE:
[15:17:29:794 - 0x00002100] Drop() - S_OK
[17:23:51:209 - 0x00001D6C] LINE_APPNEWCALL(0x000115D3)
[17:23:51:209 - 0x00001D6C] SetEvent(NewCall)
[17:23:51:209 - 0x00001D6C] SetEvent(CallInfoArrived)
[17:23:51:302 - 0x00002220] Answer() entered
[17:23:51:302 - 0x00002220] lineAnswer(0x000115D3) - 0x00011439
[17:23:51:302 - 0x00001D6C] LINE_REPLY(0x00011439 | 0x00000000)
[17:23:51:427 - 0x00001D6C] StopIO(TERM_REPLAY) entered
[17:23:51:427 - 0x00001D6C] StopIO(TERM_REPLAY) - S_OK
[17:23:51:427 - 0x00001D6C] LINECALLSTATE_CONNECTED(0x000115D3 | Active)
[17:23:51:427 - 0x00002220] WaitFor(0x00011439 | CONNECTED) - CONNECTED
[17:23:51:427 - 0x00002220] Answer() - S_MIU_CONNECTED
[17:23:51:427 - 0x00002220] GetMediaLength() entered
[17:23:51:427 - 0x00002220] WavOpen(Welcome) - 0x00000000
[17:23:51:427 - 0x00002220] GetMediaLength() - 0 | E_FAIL
[17:23:51:427 - 0x00002220] Play() entered
[17:23:51:443 - 0x00002220] WavOpen(Welcome) - 0x00000000.
Event Type: Error
Event Source: CiscoUnity_Wav
Event Category: Error
Event ID: 807
Date: 5/28/2011
Time: 5:23:51 PM
User: N/A
Computer: NYLCNJUN01
Description:
Cisco Unity's multi-media component has encountered a serious error.
EXPLANATION:
A serious failure has occurred on port 53 while opening an audio stream. Depending upon the severity of the failure, parties on this call could experience unexpected behavior or be disconnected. In some cases, further calls on this port will not be handled correctly.
TECHNICAL DETAILS:
Thread 0x00002220 had a Failure on Port 53 in AvWav
DESCRIPTION:
File: H:\views\CUESB1_view\un_Miu\UnityAvWav\WAV.cpp(1095)
Method: WavOpenEx
Failure: call to mmioOpen(Welcome) failed(101).Tommer,
I found the issue that caused problem.
One of the Unity Admins (hand slapped) used RDP in Console mode which redirected the custom wave driver. This is a known issue with using RDP in Console mode in Windows 2003. There is a MS Hotfix 928046 that should have prevented this from happenning, but it was alraedy installed. A Server reboot cleared the condition and its all working again.
Thanks for the reply. -
Cuando le doy a ejecutar para instalar ADE me pide que introduzca usuario y contraseña de administrador, pruebo con mis claves ID Adobe pero me da error, ¿cómo puedo instalar entonces el programa?
es para windows, ya probé con la contraseña de windows y tampoco va...
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ISM-SRE-300-K9= bare bones loading Cisco Unity Express
Hello,
I am wondering if anyone knows whether or not I can load Cisco Unity Express on to a Bare Bones ISM-SRE-300-K9=. Does one need to buy it pre-configured from Factory, or does the Non Rehostable 2-Port License automatically install with the download from cisco.com
These are the conditions of the scenario:
1) ISM-SRE-300-K9= is bare bones from distribution
2) The unit has a Service Contract (SAU) purchased and attached
3) I will be installing the 5-Pack Mailbox License
4) I will be installing CUE 8.6 on to the unit from cisco.com download
Thanks,
JordanHi Swati,
Even if there are other posts, you may check this link:
http://www.cisco.com/en/US/docs/routers/access/interfaces/software/feature/guide/ism-sm-sre.html
Also CUE is not supprted on the Embedded Service Module, so you have to install de CUE module on ISM 0/0 or 0/1
-HTH-
Jorge...
Sent from Cisco Technical Support Android App -
Failure to upgrade Cisco Unity Connection 8.6.2 to 9.1.2
Hi everybody.
Has someone that can help me with follow problem?
I making a Cisco Unity Connection upgrade from version: 8.6.2.20000-76 to 9.1.2.10000-28. But unfortunately we can't sucessfull to make this process.
On the finish of this process, I can see this outup error:
11/23/2013 12:28:55 upgrade_manager.sh|Cleanup exiting - Cached Data: [Vendor= VMware, Inc.
HWModel=VMware
CPUCount=2
CPUType= Intel(R) Xeon(R) CPU E5-2643 0 @ 3.30GHz
CPUSpeed=3300
MEMSize=6144
BIOSVer=PhoenixTechnologiesLTD 6.00 06/22/2012
ObjectId=1.3.6.1.4.1.9.1.1348
OSVersion=UCOS 5.0.0.0-2
SerialNumber= VMware-56 4d e0 4f 4d 85 87 7b-eb 22 0e 52 a7 73 1a 22
VendorOID=1.3.6.1.4.1.674]|<LVL::Info>
11/23/2013 12:28:55 upgrade_install.sh|Cleaning up download...|<LVL::Info>
11/23/2013 12:28:55 upgrade_install.sh|Cleanup upgrade source area.|<LVL::Info>
11/23/2013 12:28:55 upgrade_install.sh|Ejecting DVD (/dev/sda1)|<LVL::Debug>
11/23/2013 12:28:55 upgrade_install.sh|Removing /common/download/9.1.2.10000-28|<LVL::Info>
11/23/2013 12:28:55 upgrade_install.sh|Started auditd...|<LVL::Info>
11/23/2013 12:28:56 upgrade_install.sh|Started setroubleshoot...|<LVL::Info>
11/23/2013 12:28:56 upgrade_install.sh|Changed selinux mode to enforcing|<LVL::Info>
11/23/2013 12:28:56 upgrade_install.sh|Cleaning up rpm_archive...|<LVL::Info>
11/23/2013 12:28:56 upgrade_install.sh|Removing /common/rpm-archive/9.1.2.10000-28|<LVL::Info>
11/23/2013 12:29:00 upgrade_install.sh|IOWAIT monitor stopped|<LVL::Info>
11/23/2013 12:29:00 upgrade_install.sh|File:/usr/local/bin/base_scripts/upgrade_install.sh:599, Function: main(), Upgrade Failed -- (1)|<LVL::Error>
11/23/2013 12:29:00 upgrade_install.sh|set_upgrade_result: set to 1|<LVL::Debug>
11/23/2013 12:29:00 upgrade_install.sh|is_upgrade_lock_available: Upgrade lock is not available.|<LVL::Debug>
11/23/2013 12:29:00 upgrade_install.sh|is_upgrade_in_progress: Already locked by this process (pid: 14477).|<LVL::Debug>
11/23/2013 12:29:00 upgrade_install.sh|release_upgrade_lock: Releasing lock (pid: 14477)|<LVL::Debug>
Best Regards,
Claudio Costa
A mensagem foi editada por: Claudio CostaTks Manish, I just perform a restart on the both nodes on my CUC cluster and after that I did can install this upgrade patch.
Also is very important install the upgrade patch on all servers of the cluster before perform a switch-version on the publisher and then on the others nodes.
Best Regards,
Claudio Costa -
Cisco Unity with Microsoft Exchange over WAN Question
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mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-qformat:yes;
mso-style-parent:"";
mso-padding-alt:0in 5.4pt 0in 5.4pt;
mso-para-margin:0in;
mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
mso-ascii-font-family:Calibri;
mso-ascii-theme-font:minor-latin;
mso-fareast-font-family:"Times New Roman";
mso-fareast-theme-font:minor-fareast;
mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;
mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi;}
A customer has several offices. Each office has a separate Exchange Server. The partner was considering a single Unity deployment connected to all of the exchange servers over the WAN, but has decided against that because the latency of the WAN is too high to do this. They are looking for a best practice way of deploying Unity for these multiple Exchange servers at multiple sites. This might mean a separate Unity server for each exchange server at each site .
However, we’re wondering if there is a better way to do this. With multiple unity servers we’ll likely have different prefixes for each unity server at each location . This is something that the customer would like to avoid. We’re wondering if there any best practices for a deployment like this that we can offer as options for the customer.
/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-qformat:yes;
mso-style-parent:"";
mso-padding-alt:0in 5.4pt 0in 5.4pt;
mso-para-margin:0in;
mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
mso-ascii-font-family:Calibri;
mso-ascii-theme-font:minor-latin;
mso-fareast-font-family:"Times New Roman";
mso-fareast-theme-font:minor-fareast;
mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;
mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi;}
I have found some related information but really customer is altogether looking for an option away from Exchange networking over WAN.
I found:
“Multi-Site WAN with Distributed Messaging”
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/design/guide/5xcudg040.html#wp1077309
“Networking Options Requirements for Cisco Unity”
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html
Design Guide for Cisco Unity also talk as much is there in the first URL.
Please Help!This may be counter to your customer's desire or requirements but I must ask the question. Has the customer considered Unity Connection vs. Unity? Granted, Unity Connection provides integrated messaging whereas Unity is the unified messaging application; however, CUC has become Cisco's flagship messaging product over the last couple of years and I only see this expanding to be honest. So, for new installs - I push hard on Unity Connection. Sometimes, it's a sell but sometimes the customer has a hard requirement for UM and thus you have to go with UM. In your scenario, your customer could potentially save a LARGE amount of money as CUC is not dependent upon Exchange at all; however, you still have the option to tie into Exchange 2003/2007 as an external service where users can access messages in a 3rd-party message store and also access calendar data and so forth. The platform is very feature rich. Many of my current Unity customers are migrating off of the platform to the more "agnostic" CUC platform to avoid issues caused by such dependence on AD/Exchange. In addition, as Microsoft continues to develop and push it's own UM solution - integration for Unity is being forced to change (ex: changes to MAPI in 2010 caused problems for Cisco and required them to rework a bit of the underpinning integration points between Unity and Exchange). With CUC, you also have the flexibility to implment a dial plan within voicemail system itself...not to mention it is extremely scalable.
Hailey
Please rate helpful posts! -
Error Adding user to Unity Connection 7.0.1
Hi,
I have cisco unity connection installed on standalone machine, when i try to add any user i receive error on the attached picture.
How can i solve this issue.
ThanksThe password credentials - either web or voicemail - conflict with the rules in the Authentication Rule(s) applied at the Subscriber Template and/or individual user level. If you have the "Check for trivial passwords" flag checked then your password cannot be generic strings like 123456 or passwords with repeating characters such as 112233 or even aabbccdd - they are considered easy to hack. Either assign new initial passwords or change the Authentication Rules and I suspect your issue will go away.
Hailey
Please rate helpful posts! -
Hi,
In my "Cisco Unity 4.2 Build 4.2(1)" installation, I can log-in to the cunity1 server (the server with the Cisco Unity 4.2.(1) installed), and on the server, I can open the web-page: http://cunity1/Web/SA/Default.htm, this page opens the page: http://cunity1/Web/SA/FrameASP/StartFrame.asp?CookieCheck=1.
This page I use to administrate the voicemails.
When I try to open this web page on my client computer (Internet Explorer 7.0), I get the following error message:
http://cunity1/Web/SA/FrameASP/StartFrame.asp?CookieCheck=1
Missing live session flag.
For some reason, /web/global.asa did not fire.
Check that this file is present.
This problem could also be related to DNS issues.
Cannot continue.
If I use a refresh on this page, I get this:
Microsoft VBScript runtime error '800a01a8'
Object required: '[undefined]'
/Web/Common/include/SaConstInc.asp, line 9
http://cunity1/Web/SA/Default.htm
Server.CreateObject(AvSaLocalization.AvSaLocalization.1) failed.
This is most likely an error with a DLL, probably AvSaLocalizationSvr.dll or perhaps AvSaLocaleInfoSvr.dll.
Check that these files are present, and registered with REGSVR32.
Also be sure that the appropriate MsgStoreRes.dll file is present.
Cannot continue.
(From: Global.asa: hr=0x80070005)
If I use a refresh on this page, I get this:
error '80004005'
/Web/Common/include/SaLocalizationInc.asp, line 35
What do I need to do, before I can open the web page on my client computer, and administrate the voicemails?
Kind regards,
Carl-MariusHave you tried registering the DLLs mentioned? Can you ping cunity1? Does it resolve to the correct IP address? Can you access the Unity SA by using the IP address instead of the hostname? See the following link for SA Web troubleshooting steps.
https://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a00801ba0ef.shtml
Hope this helps.
Brandon -
hola buen dia tengo problemas para instalar adobe photoshop elements 8.0 en mi mac, me arroja un error y dice que debo dirigirme a atencion al cliente
What error messages are provided?
-
Lenovo A850 da "Error al instalar paquete OTA"
Hola gente.Tengo un nuevo problema en mi Lenovo A850 y es que a raíz de restablecer los datos de fábrica si descargó una nueva frimware (No recuerdo si es así exactamente la palabra que decía) me pregunta si la quiero ejecutar, le digo que si, se descarga se instala y después me da un error de "Error al instalar paquete OTA".Actualmente estoy con la versión 4.2.2 de Android y a excepción de algunos problemas que ya mencioné en este foro, el teléfono sigue funcionando bien. ¿Podrían ayudarme diciéndome que hacer respecto a este error?Un saludo y mil gracias por todo. Daniel
Lo compré por medio de E-Bay en un distribuidor de Lenovo en China.Me llama la atención esta pregunta, porque casi un año el teléfono funcionó perfectamente, hasta ahora. Y a partir de este error me ha dado más de un problema.ESpero que Lenovo pueda responder a estos problemas de todas maneras, ya que tengo la garantía del equipo (En chino) perfectamente sellada y con las etiquetas corrspondientes. Porque visto lo visto, creo que no me quedará otra que enviarlo a Lenovo para su reparación.Quedo a la espera de tus noticas para ver como actuar en consecuencia.
-
Installed Cisco Unity 7 on Windows Server 2000 and Unity Server is on Domain,and Exchange we are using is Exhcnage 2007. When we reach at Message Store Wizard it is showing some error at the end that " Failed reaching for Unity in Active Directory Global Catalog. The SVR Record may be missing in DNS Table" . It shows when we slected Exchange in Process and the Selected Storage Group. And the it takes time and then shows error. Please try to resolve this issue soon, we need this solution urgently. We have already spent several days on different issues regarding Unity.
If you need to talk regarding this matter, Please contact on +919780660619, and the conatct person name is Manav.
Thanks in Advance
RosyRosy,
We cannot call you from this forum. If you truly need a call, you can open a TAC case. The info I can tell you is that you need to fix this in your dns. A simple google search of "no SRV record Windows 2000 server" comes up with numerous resources that can help you fix this. Here is just one example.
http://support.microsoft.com/kb/241505
and
http://www.petri.co.il/active_directory_srv_records.htm
I would also advise you, if you are doing a new install with Unity 7 and that version of Exchange, that you use Windows 2003 as the OS. Even MS doesn't support Windows 2000 Server any more so if you end up having an OS issue on your Unity server, we will not be able to get MS to help you. From a support perspective, I would advise you to use Windows 2003 Server in this implimentation.
Thanks!
Tray -
Hola, tengo un problema para instalar Adobe MUSE, ya lo bajé y no me deja instalarlo y me dice que mi suscripción ya caducó, además el correo que me enviaron para confirmar mi correo marca error al darle clic al link de conformación
Agradecería cualquier ayudaEsto es un foro de usuarios, no el Servicio de Soporte de Adobe, de tu pais, que es ...?
Podrías por favor pegar el texto de ese mensaje recibido (oculta datos personales o codigos de instalación) para que hablemos de algo real (en nuestra experiencia personal no conocemos todas las situaciones y circunstancias).
Puedes precisar de dónde o cómo lo has descargado, que indica u ocurre para que no deje instalarlo?
Has tenido una versión de prueba instalada antes?
Tienes otros programas de Adobe instalados?
Que versión de sistema operativo utilizas?
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