Error: Platform version 6.0 is not compatible with minVersion = 6.0.2 maxVersion = 6.0.2 so what do I do? Using Win 7
Error: Platform version 6.0 is not compatible with minVersion >= 6.0.2 maxVersion <= 6.0.2 so what do I do? Using Win 7 Home Premium
If you use ZoneAlarm Extreme Security then try to disable Virtualization and do a clean reinstall.
* http://kb.mozillazine.org/Browser_will_not_start_up#XULRunner_error_after_an_update
*[[/questions/869812]]
*[[/questions/869951]]
Similar Messages
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We downloaded firefox 5.0.1 last night, began working with it. It did fine. After about an hour, I turned off my computer. When I turned on my computer, I click on Mozilla Firefox and it won't start. I get this error message, " Error: Platform version '5.0' is not compatible with minVersion >=5.0.1 maxVersion <=5.0.1" from XUL Runner. What do I need to do to fix it?
The updater wasn't able to update all the files and some were left as older versions.<br />
Do a clean reinstall.
Download a fresh Firefox copy and save the file to the desktop.
* Firefox 5.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Uninstall your current Firefox version.
* Do not remove personal data when you uninstall the current version.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
* http://kb.mozillazine.org/Profile_folder_-_Firefox
* http://kb.mozillazine.org/Profile_backup -
After downloading Firefox version 6.0.2 launching get XUL Runner "Error: Platform version 6.0 is not compatible with minVersion>=6.0.2 maxVersion<=6.0.2
If using Zone Alarm's browser virtualization or any other similar product or a sand-boxing program (i.e., Sandboxie), turn it off when updating Firefox or Firefox Add-ons. You can post on the forum for any such product that you might be using to get other instructions on the proper use of the product.
The updater wasn't able to update all the files and some were left as older versions. Do a clean reinstall. See: [http://kb.mozillazine.org/Browser_will_not_start_up#XULRunner_error_after_an_update Browser will not start up - XUL Runner error after an update]
#Download a fresh Firefox copy and save the file to the desktop.
#*Firefox 6.0.x: http://www.mozilla.com/en-US/firefox/all.html
#Uninstall your current Firefox version.
#*'''''Do not remove personal data when you uninstall the current version'''''
#*Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
#*See [http://support.mozilla.com/en-US/kb/uninstalling+Firefox Uninstalling Firefox] '''''and''''' [http://kb.mozillazine.org/Uninstalling_firefox Uninstalling Firefox (Mozillazine)]
#*Also see: [http://support.mozilla.com/en-US/kb/Backing+up+your+information Backing up your information] '''''and''''' [http://kb.mozillazine.org/Profile_backup Profile backup (Mozillazine)]
#Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
#*It is important to delete the Firefox program folder/directory to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
#*See: http://kb.mozillazine.org/Installation_directory
#Install the fresh copy of Firefox that you downloaded in step 1 -
On the top of the above message is says XULRunner
I have exactly the same problem and my Zone Alarm Security software is causing the problem when I try to open Firefox, however this did not happen in any previous versions of Firefox I have had, including version 6.0.0
I would also greatly appreciate help on this one, or at least hope Mozilla will sort this out in another update. -
They is no info this all is it shows on screen
Are you using ZoneAlarm (Extreme)?<br />
If you have then try to disable that and do a clean reinstall of Firefox.
The updater wasn't able to update all the files and some were left as older versions.
Download a fresh Firefox copy and save the file to the desktop.
* Firefox 6.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Uninstall your current Firefox version.
* Do not remove personal data when you uninstall the current version.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
* http://kb.mozillazine.org/Profile_folder_-_Firefox
* http://kb.mozillazine.org/Profile_backup -
cannot use firefox
The updater wasn't able to update all the files and some were left as older versions.<br />
Do a clean reinstall.
Download a fresh Firefox copy and save the file to the desktop.
* Firefox 5.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Uninstall your current Firefox version.
* Do not remove personal data when you uninstall the current version.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
* http://kb.mozillazine.org/Profile_folder_-_Firefox
* http://kb.mozillazine.org/Profile_backup -
G'day all :)
I seem to be having major issues with Firefox not starting at all due to the above error appearing everytime I try to start Firefox.
I've uninstalled Firefox multiple times to no avail.
I've even gone into the registry and deleted these entries:
[HKEY_CLASSES_ROOT\FirefoxHTML]
[HKEY_CLASSES_ROOT\FirefoxURL\]
[HKEY_CURRENT_USER\Software\Mozilla]
[HKEY_CURRENT_USER\Software\MozillaPlugins]
[HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla]
[HKEY_LOCAL_MACHINE\SOFTWARE\mozilla.org]
[HKEY_LOCAL_MACHINE\SOFTWARE\MozillaPlugins]
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Mozilla]
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\mozilla.org]
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\MozillaPlugins]
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\FirefoxHTML]
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\FirefoxURL]
again,to no avail.
The error just keeps popping up.
I'm at a total loss here.
Any help would be greatly appreciated.
Thanks in advance :).Thanks for your quick reply,but that did not work and still getting the same error.
I'm using Sandboxie,no other antivirus or firewall software. -
Hi All,
I keep getting this error message when opening Firefox on my computer. However, if I run it as an Administrator it works fine. I have uninstalled and reinstalled Firefox including downgrading to older versions and still no luck. This is the Error I get:
Error: Platform version '25.0' is not compatible with minVersion > = 26.0 maxVersion < = 26.0 edit
Any help would be greatly appreciated.If you use ZoneAlarm Extreme Security then disable Virtualization and reinstall Firefox.<br />
Other security software may have similar features to prevent Firefox from updating files properly.
See these pages for a similar issue with corrupted files:
*http://kb.mozillazine.org/Browser_will_not_start_up#XULRunner_error_after_an_update
Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.
Download a fresh Firefox copy and save the file to the desktop.
*Firefox 26: http://www.mozilla.org/en-US/firefox/all.html
if possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.
*Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you lose personal data like bookmarks and passwords from profiles of other Firefox versions.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
*(32 bit Windows) "C:\Program Files\Mozilla Firefox\"
*(64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"
*It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
*http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.
If you keep having problems then also create a new profile.
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Profile_backup
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall -
Got this error. Tried to download and reinstall latest version. Said that it installed/upgraded ok. Tried to run again and got same crash.
The updater wasn't able to update all the files and some were left as older versions.
Download a fresh Firefox copy and save the file to the desktop.
* Firefox 5.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Uninstall your current Firefox version.
* Do not remove personal data when you uninstall the current version.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox. -
Windows 7
If Zone Alarm is disable Firefox runsTry to ask in the ZoneAlarm forum.
*http://forums.zonealarm.com/ -
I have been using Firefox for quite some time (years). It tried to upgrade Firefox and since then have not been able to get it to open, each time it comes up with that popup window, with my only option being to click on the OK button, which terminates the operation.
The updater wasn't able to update all the files and some were left as older versions.<br />
Do a clean reinstall.
Download a fresh Firefox copy and save the file to the desktop.
* Firefox 5.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Uninstall your current Firefox version.
* Do not remove personal data when you uninstall the current version.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
* http://kb.mozillazine.org/Profile_folder_-_Firefox
* http://kb.mozillazine.org/Profile_backup -
I'm trying to silently upgrade my environment to FF 7. I've gotten the silent install working great, it puts in my Proxy Server info, reassigns the home page and all that. But, the last version we pushed out was FF 3.5. If a user had that on their PC and they run the FF7 install, they get weird messages when clicking on the icon.
XULRunner: Error: Platform version '7.0' is not compatible with minVersion >= 1.9.1 maxVersion <=1.9.1
Another message they get is:
AutoConfigAlert:
Netscape.cfg/AutoConfig failed. Error: pref failed: [Exception... "Component returned failure code: 0x8000ffff (NS_ERROR_UNEXPECTED) [nsIPrefBranch.setBoolPref]" nsresult: "0x8000ffff (NS_ERROR_UNEXPECTED)" location: "JS frame :: prefcalls.js :: pref :: line 70" data: no]
This is on Windows XPDo you have other virtualization or security software that might protect .ini and possibly other files in the Firefox program folder (C:\Program Files\Mozilla Firefox\) and prevent Firefox from updating them properly?
You need to do a clean reinstall.
Download a fresh Firefox copy and save the file to the desktop.
* Firefox 7.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Uninstall your current Firefox version.
* Do not remove personal data when you uninstall the current version or you lose your bookmarks and other data in the profile folder.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
* http://kb.mozillazine.org/Profile_folder_-_Firefox
* http://kb.mozillazine.org/Profile_backup -
I get this error message when open Mozilla Firefox:
XUL Runner, Error: Platform version 5.0 is not compatible with miniVersion>=6.0 maxVersion<=6.0The updater wasn't able to update all the files and some were left as older versions.<br />
Do a clean reinstall.
Download a fresh Firefox copy and save the file to the desktop.
* Firefox 6.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Uninstall your current Firefox version.
* Do not remove personal data when you uninstall the current version.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
* http://kb.mozillazine.org/Profile_folder_-_Firefox
* http://kb.mozillazine.org/Profile_backup -
I'm, running WinXP Sp3. I downloaded 10.0.2 and installed it as an upgrade as I have done successfully with all other new versions. It installs, but when it tries to load I get the following error: Platform version '9.0.1' is not compatible with minVersion >= 10.0.2, maxVersion <=10.0.2. I then have to run Win Uninstall, and then reinstall 9.0.1 to be able to get back online.
If you use ZoneAlarm Extreme Security then disable Virtualization and reinstall Firefox.
See:
*http://kb.mozillazine.org/Browser_will_not_start_up#XULRunner_error_after_an_update
*[[/questions/880050]] -
XUL Runner Platform Version 2.0.1 not compatible with minVersion>=2.0 maxVersion<=2.0
Do a clean (re-)install:
* Download a fresh Firefox copy and save the file to the desktop.
* Firefox 4.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Firefox 3.6.x: http://www.mozilla.com/en-US/firefox/all-older.html
* Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
* Do not remove personal data if you uninstall the current version.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere (not in the Firefox program folder) and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
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