"Error: PLL is not configured on Oracle server." appears on some computers

Hello,
We configured the custom.pll file so that we can capture UPK with context IDs.
We can capture UPKs just fine and it records all available context IDs on MOST computers. However, we have a couple of people that get the custom.pll error (Error: PLL is not configured on Oracle server.), and obviously, their UPK captures do not capture the context IDs.
We all use the same version (UPK Client 3.6.1) and we all are capturing in the same instance where custom.pll has been configured.
Why are some computers getting the error?? How can we resolve this error?
Can somebody help?
Here are some of our specs:
UPK: Client 3.6.1
EBS: 12.1.2
Computer: Windows XP Professional SP3
Thank you.

Hello,
You are correct that the document describes configuring the PLL for help menu integration, but it is necessary that this configuration be done before recording, which is why you're seeing the messages. We do not want customers to record content and later find out that the PLL was not configured properly for deploying via the help menu.
If you follow the steps in this document, the error messages should go away.
I hope this is helpful.
Best regards,
Marc

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