Error printing both wireless and via USB

Hi my printer is a HP deskjet 3050A all in one.
It stopped communicating with the computers in the house when we were having internet issues.Tthe modem was reset.
I have unistalled it and reinstalled the printer and the drivers and I can send the documents to the correct printer from both the desktop and the laptop, but then I am getting an error printing message. when I click on to see what's printing, the document is listed in the queue but it is showing a document with three circles on it rather than a Word Document.
This is happening from both computers and with both connected and wireless printing.
Any suggestions?
Thank you
This question was solved.
View Solution.

Hey @soleruler,
If the printer doesn't show under the Programs and Features list on your Windows 8.1 systems than that generally indicates that your Deskjet 3050a e-All-in-One Printer was most likely not installed properly in the first place. You certainly can use the 'Remove Device' option under 'Devices and Printers' on those 3 computers to remove the old copies of the printer. Just make sure that there is no print jobs stuck in the queue when you go to remove the device. Print jobs stuck in the queue will cause the printer to go into a 'removing' status but the Deskjet wont delete until the jobs are deleted. To check the print queue just right click on the printer under Devices and Printers and left click on 'See What's Printing'. If anything is in the box then just right click on it and 'cancel' the jobs. Once cancelled, then you can proceed with the 'Remove Device' option.
Let me know how these steps go for you. Good luck!
X-23
I work on behalf of HP
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