Error purchase adobe cc
Hi
When I try to purchase a Creative Cloud , I get
There was a problem processing your order, please contact our Customer Service team
for assistance.Indonesia: 001 803 447 361Malaysia: 1 300 80 0027Philippines: 180014410440Thailand: 001 800 441 8813Other: +65 66221459
Adobe representation said that because my cc bank issuer has not authorized the transaction.
I then contact my cc bank issuer but they said that because of the connection from the merchant (Digilat River) was lost/interrupted.
Tried...tried...tried...again on the other day but still does not work!!!
I'm tired of this....please helppppppppppppp
Have you tried using a different web browser?
Similar Messages
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I am trying to purchase a single adobe font for use in my AI CC but each time I add the font to my cart and proceed to checkout I get a message saying my cart is empty.
Hi Kim,
Welcome To The Forums
I would suggest you to change the Browser or Delete Cache/Cookies of your current browser.
Try to place the order using this link [ http://www.adobe.com/cfusion/search/index.cfm?term=Fonts&loc=en_us&siteSection=home ]
Let me know if it helps.
Thanks!
Eshant -
Hi. I purchased Adobe Acrobat Xi Pro from a store (card). I submitted the number (under the scratch area on the card) on the adobe website, with my personal details etc. When I submitted the form, I got an error message: 413 header length too large (and on top the page reads JRun Servelet Error). What does this mean? What should I do next?
Hi. I purchased Adobe Acrobat Xi Pro from a store (card). I submitted the number (under the scratch area on the card) on the adobe website, with my personal details etc. When I submitted the form, I got an error message: 413 header length too large (and on top the page reads JRun Servelet Error). What does this mean? What should I do next?
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I just purchased Adobe Acrobat XI Pro, but installation didn't work. At the last step said that it'd fund an error. Any idea? How i can contact Adobe support? I have a new Macbook Pro Yosemitte ..
Hi Francis,
Could you please let me know how have you been trying to install Acrobat?
Please ensure that you are signed in as admin and antivirus software is disabled at the time when you install.
Regards,
Anubha -
Just purchased Adobe Acrobat XI, when i download it and select run a tab appears with title 'Confirm Upgrade of Acrobat Pro' i select continue, another tab apears stating 'Error Encountered' - Acrobat installer encountered and unexpected failure. Please try again. If it continues to fail contact adobe support. Please assist me asap, i need this working ASAP as i specially purchased for immediate use.. thanks:)
No, there was no option for enter the serial number, which i gather u mean by S/N?
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I Just purchased Adobe Acrobat DC, Everytime I try to install I get the same Error Code: 207?
I Just purchased Adobe Acrobat DC, Everytime I try to install I get the same Error We've encountered the following issues, The server is not responding currently. Please try after some time (Errors Code: 207) I've rebooted twice, and I get the same error, any immediate solutions? I need answer now (Disabled Vet who can't physically stay online), anyone?
I was not aware that the Administrator account was active on Win 8.1. On Win 7 it is inactive and has to be activated to use. For activation on Win 7 I always have to look it up on the web. There are just a few steps needed, but you may indeed have the Administrator account active. For the TEMP folder, you can simply empty it (often some files do not like to delete). The cleanup can be done with various software like CCleaner. You can also just go to the Windows\TEMP folder (I think this works in Win 8.1) and delete the files and folders found there (C:\Windows\Temp). Sometimes there is a temp folder under your user account that may be used for such files and that one could be cleaned too (C:\Users\Administrator\AppData\Local\Temp). I am not sure which one Adobe uses. The issue with the temp folders is that they are limited in size as I understand it. It may be someone else has a better suggestion, but if the administrator and anti-virus suggestions did not help, this is my next recommendation.
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i have purchased adobe photoshop element 10 editor today but been having problem downloading.. it says error and problem on verification. Also tried contacting customer support but couldn’t get through? can I still get my money back?
Hi ...
If you have anti virus software installed, you need to disable that in order to download apps.
Apple's policy clearly states that, "all sales are final" > iTUNES STORE - MAC APP STORE - TERMS AND CONDITIONS
edited by: cs -
I just purchased Adobe Acrobat Pro and am getting an error each time I try to download it. Help, please and thanks.
Hi Melanie Wheeler,
Please let us know the Exact error message, that you are facing while downloading Acrobat.
Hope to hear from you soon.
Regards,
Rahul Tyagi -
Error when purchasing Adobe CC
I try to purchase Adobe CC (Photography Plan), after filled all forms and submitted many times, they keep saying:
There was a problem processing your order, please contact our Customer Service team for assistance. Indonesia: 001 803 447 361 Malaysia: 1 300 80 0027 Philippines: 180014410440 Thailand: 001 800 441 8813 Other: +65 66221459
I chat with Adobe staff and also called that number, they said I have to try another browser but I try so many times and it still show that message.
Please suggest how to do. Thank you in advance.i have the same problem
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I have tried to purchase Adobe Acrobat Professional XI this morning and payment (AED 1983.53) has been taken, I received a message stating there was/is a problem processing my order and that I should contact your customer service team in UAE. Having tried this, I was met with a recorded message, in Arabic, and no options to speak to anyone. I have found this process extremely frustrating and poor on your behalf. Not providing any options to speak to an Adobe representative is equally annoying. Please get back to me ASAP, as I need to use the product immediately.
CS2 is very old and reached its "end of life" a while back. So probably won't run on modern operating systems. If you can still run it, you'll need to uninstall what you have and re-install with the download link below to activate it.
Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3
Nancy O. -
I purchased adobe acrobat but every time I try to open it I get a message saying trial has expired
I purchased adobe acrobat but every time I try to open it I get a message saying trial has expired.
Acrobate downloaded successfully. no problem there. but it won't open. only gives me the error message that trial has expired and do I want to buy it. i already bought it so... i'm stuck. I have tried shutting everything down and starting again (twice) still the same error. tried re-downloading. no help. any ideas?Is it giving you any option to sign in or license this software. If yes click on sign in/License this software to proceed further and activate it. If it is perpetual license activate by entering your serial key and signing in and if it is a subscription then just sign in with your Adobe it an dit will get activated.
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I purchased Adobe Creative Suite 5 and Premiere Pro CS5 in late 2010 and I use the applications on a daily basis, until now. About a month ago I decided to create an adobe account and log in since it asks me every time, after i logged in the applications worked for about a day or two but on the third day i was getting an error that said trial expired on every CS5 application i opened except for Adobe Premiere Pro CS5 Adobe Bridge CS5 and Adobe Onlocation CS5, I no-longer have the original boxes with the serial numbers due to the fact that I moved about a year ago and the boxes with the serial numbers must have been accidentally thrown away (trust me i have spent hours looking for them, i opened every box i have). What can i do to get my products working again? To repurchase all of the products it will cost thousands of dollars that i don't have.
Thanks for reading!Find your serial number quickly
Sign in, activation, or connection errors | CS5.5 and later
Contact Customer Care
Mylenium -
I purchased Adobe Creative Suite C2 and have been using it for years on the same computer without any problems with using it. Recently upon opening Photoshop I received a pop up window saying due to Adobe Software security we need you to activate your CS2 software. I tried, phone activation, web activation, nothing is working. I have the serial number and my Adobe account information. Any suggestions?
Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3
Mylenium -
I have just got this error on my Windows 8.1 PC in Adobe Premiere Elements 13:"Premiere Elements has encountered an error" --> [c:\adobe\pre\main\mediacore\mediafoundation\api\inc\Keyframe/Keyframe.h-142]. I have found different solution on how to fix it, but it's still hard to find where to change "," to ".". When I try to change my .prel file to a .xml it all shows symbols, letters and numbers, not only numbers like a have seen others. I have a LLOOONNNGGG movie to fix. Can anyone help?
Hoerup
Thanks for the update. Sorry that the news was not better.
There are several cases of keyframe error 142 being reporting, some for version 12 and some for version 13.
In your case, we may be able to get some help from Adobe via its Adobe Chat since you have purchased, registered, latest version
Premiere Elements.13. Let us see what Adobe Chat can do for us. Please click on the following link
Contact Customer Care
Premiere Elements
Premiere Elements
Adobe ID, Signing In
Adobe ID, Sign In, Account Help
Chat Panel
If the link does not hold its set, then you will need to navigate to Chat Panel using the above links.
As of a moment ago, the Chat Panel was seen to be active. The titles are not ideal, but they do lead
to an active Chat Panel. I am hoping that the representative whom you reach can answer your question more
fully or transfer you to an Adobe group which can.
We will be watching for further developments.
Best wishes
ATR -
I purchased Adobe CS4. I am now being asked for my serial number and when I put it in the program does not recognize it for Acrobat Pro 9 though it does for PhotoShop, Bridge and the rest of the suite. What can I do?
Contact support if you have serial number issues. Otherwise start by checking this stuff:
Sign in, activation, or connection errors
Mylenium
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