Error purchasing tracks

I have been an iTunes customer for about a year now and have never had any problems like this. I am receiving an error message that says, "Unable to Purchase music - "unknown" error. Sometimes it ends with (Error 502) and sometimes it ends with (Error 503). I am trying to purchase a few tracks from Tonex's Out the Box album ("Why", "To Know You Lord", "God is Love" and another one.) and when I click on "Buy", the screen pops up saying -- "Are you sure..." it starts purchasing, but never downloads --- instead, I receive the error message as listed above. The strangest thing is, when I check my PayPal account, iTunes has charged me for each time that I've tried to purchase tunes...who should I contact for a credit?
I realize other users are having a similar problem but from what I can tell, they are trying to download the entire album and when they try to download a track, it works fine.

Contact the iTunes Music Store via their support form.
I'm having trouble purchasing single tracks, videos, and entire albums.
These are very similar problems - or the exact problem - that others are having.
Unfortunately, it seems we are all having a mix and match grab bag of problems.

Similar Messages

IPod won't sync purchased tracks (.m4p files)

My iPod will no longer sync songs I purchased from the iTunes store. The albums do not appear anywhere, and playlists do not contain purchased tracks. I noticed this after the last iTunes update (the version that introduced full screen cover flow). Everything else is working - I can sync podcasts and music ripped from CD's.
There are several other changes in my iPod that I believe to be related;
* I can't update the version; instead a see message that "Only Macintosh-formatted iPods can be updated" (my iPod is Windows formatted but I now use it on my mac).
* I cannot restore, instead I see a message that my iPod cannot be found.
Does anyone know of a fix for these issues?
1.25 GHz 15" PowerBook G4 Mac OS X (10.4.9) 4G 40GB iPod Software: 3.1.1

I just had the idea to sync my iPod using USB, whereas I had been using Firewire. It worked! No errors during transfer and all of my tracks show up on the iPod. I was able to do "Restore" and now my iPod is Mac formatted, and the Update button is available.
I'm marking my question as answered, but after this experience, I still wonder about Apple's support for older iPods;
1) Has Apple dropped Firewire support from iTunes with the recent updates?
2) Does a windows-formatted-ipod-used-on-mac fall into a void that is not fully functional in iTunes?
1.25 GHz 15" PowerBook G4 Mac OS X (10.4.9)

Problems authorizing computer to play purchased tracks.

I, too, appear to be one of the unfortunate souls who upgraded to iTunes 7.3.1 (3). I can open iTunes just fine, and all my purchased tracks and playlists are still there. However, when I try to play a purchased track, I get the following message: "This computer is not authorized to play...Would you like to authorize it?" So I type my password and click on authorize. But then I get the following message: "There was an error in the iTunes Store. Please try again later." Has anyone else experienced this problem? Is there really a problem with the iTunes Store? Or is the problem with iTunes?

I did a search of other questions for iTunes and found a fix to this problem. It involved fixing permissions. I wish I had more details, but I can't remember all the details. You will need to search the other questions.

Purchase tracking report

may any one send me the formate of purchase tracking report.
wat r the details r there in that report and simple print preview of any one details.

Hello Pawan,
Could u please check this two report.
RM06EB00 Purchasing Documents per Requirement Tracking Number
RM06XB00 Purchasing Transactions per Requirement Tracking Number
If useful reward points.
Regards,
Vasanth

MIGO error 'Purchase Order does not contain a confirmation control key'

Hi,
while posting GR to a PO i am getting an error ' Purchase order XXXXXXXXX does not contain a confirmation control key'
it is true that i have not defined any confirmation control key in PO, Aknowled rerd checkbox is also not ticked
Still why this message coming, what setting would be bringing this message
Please clarity

Hi,
Until the installation of Note 589422 (with SP SAPKH46C43) you could due to a program error - create a delivery even though the purchase order did not contain any confirmation control key.
This is now prevented through error message M7394. The transfer of this check (Confirmation control key existing in the purchase order, see Note 589422) was necessary as otherwise you could post a purchase order as desired. (Refer to also Note 616944 -> SAPKH46C44)
589422 Several inbound deliveries can be created with MIGO :
"Implement the program correction.
With Transaction SE91 create message M7394 with the message text:
Purchase order & & does not contain a confirmation control key".
After you implemented this correction, when you want to create an
inbound delivery with Transaction MB01 or MIGO or with
BAPI_GOODSMVT_CREATE and if the purchase order does not contain a
confirmation control key the system displays error message M7394
"Purchase order & & does not contain a confirmation control key".
Hope this can explain the error you met.
Regards,
Mauro

My old computer with my iTunes library on along with my iPod was destroyed in a fire. I have since got a new laptop and iPod plus started a new library with a new email address. How do I get the purchased tracks from my old library onto my new one?

Obviously I spent a lot of money on my old computer and on tracks for the iTunes library plus iPod and I don't wish to have to buy all those tracks again - though I had no choice but to buy a new laptop and iPod.

It looks as though i would be in situation where i have both accounts on the same computer but need a seperate ipod for each but i cant afford to but another ipod so i am letting things be as they are. I now back-up all my stuff in my current itunes library to an external driver so if the laptop breaks down i at least have saved the music to install on a new laptop or netbook. I would sign up for the icloud to save my music on that but as i understand it the cloud will only hold itune purchased tracks and those imported from cds and not any mp3 tracks purchased from another online retailer.
Thanks for helping me come to a long overdue descision on my original query.

My iPod just randomly deleted all my music, but I no longer have the computer where I synced it to. Can I still get my purchased tracks if I download iTunes on another computer?

My iPod just randomly deleted all my music, but I no longer have the computer where I synced it to. Can I still get my purchased tracks if I download iTunes on another computer?

If for some reason you failed to maintain a backup copy of your computer ( not good), then you can redownlaod some itunes content in some countries:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

App updates won't download...error purchasing app message on 8.1.3

hello, since 3-4 days I notice that app updates aren't downloading on my iPad air 2. I have iOS 8.1.3. I see the message "error purchasing this app" being displayed wherever I tap the update button. When i do "update all", nothing happens...I have tried resetting to default functions, without any resolution..appreciate any help I can get with this issue. Thanks, BVPai

Hi, Bvpai.
Thank you for visiting Apple Support Communities.
I understand that you are unable your Apps via the App Store on your iPad. Here is the troubleshooting article that I would go through when experiencing this issue.
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update(iOS 5 or later) or connecting your iOS device to iTunes and clickingCheck for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guidefor your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Can't connect to the iTunes Store
http://support.apple.com/en-us/HT201400
-Jason H.

Has anyone gotten the following error message when trying to do in-app purchases? Error purchasing from App Store, then underneith that ,Cannot connect to itunes Store (0)

I'm getting an error message when trying to make in-app purchases.
Error purchasing from App Store
Cannot connect to itunes Store (0)
I can purchase songs in itunes, but not the in-app purchase for Kingdoms at War. I've checked the parental controls and all the other obvious things in settings. Let me know if anyone knows how to correct this. Thanks.

Here is an update and more information: I actually have two MBP's. One is a mid-2009 model and one is a new, mid-2012. I transferred files from the mid-2009 to the mid-2012, but I use both computers frequently. This problem only occurs on the mid-2009 and not on the mid-2012. I have authorized both computers.

F-47 Error "Purchase document is allocated to asset"

Hi,
I've created a PO for buy asset, Account assignment "A". Now I want to raised a 10% down payment request for this PO.
I hit this error:
Purchase document is allocated to asset
Message no. F5378
Diagnosis
The asset number   assigned in the purchase document
- is different from the asset number entered manually
- cannot be transferred, because the 'Asset number' field was hidden for the account in question
System Response
In the first instance a warning appears, drawing your attention to the different account assignments. In the second instance an error message appears, because the asset number must be transferred from the purchase order but the necessary field is hidden.
Procedure
If you receive the warning, check which asset number is the correct number for this down payment.
If you receive an error message, you must either choose another special G/L indicator for down payments so that it is possible to assign an asset number to the relevant general ledger account, or you must change or delete the the specified purchase document number. Only those purchase documents are allowed which are not assigned to assets.
Please advice me, what should I do? Thanks

Hi,
on top of my setting, I also perform this changes:
1. enter OBC4 and select field status variant
    -   Then double-click on Field Status Group
    -   Select field status group: Reconciliation Accounts
    -   Then, click on the magnifying glass " Edit field status"
    -   Double-click on Asset Accounting
    -   Change Asset number/subnumber to optional entry and save.
Now it hit another error:-
"You cannot use this transaction type to post to this asset"
Message no. AA834
Diagnosis
The transaction type entered belongs to transaction type group 15. According to the specifications for this transaction type group, posting with transactions types belonging to this group are only allowed in specific asset classes (for example, asset classes for assets under construction).
The asset to which you are posting belongs to class D01 (chart of depreciation L001). You cannot post to this class using the transaction type you have entered.
Procedure
Check the asset number entered. You may want to allow posting with this transaction type group for the asset class of the asset.
Can I just change this error message to warning? Any impact if I do this? Thanks

TS3297 i bought a HD movie and it wont download it keeps saying there was an error purchasing it.

i bought a movie and it wont dowload it says there was a error purchasing it

No one has an answer?

Not matching PURCHASED tracks!!!!!!!!!!!!!!!!!!!!!!!!!!!!

After MobileMess, you'd think these people would make sure things work before they release them.
I have tracks that I purchased from the iTunes Music Store that iTunes Match is telling me it has to upload.
What?!!!!!!!!?
It's bad enough that some albums are partially matching. But, to have this POS tell me that purchased tracks have to be uploaded is absolutely ridiculous.
It's CLEAR that this thing is not ready-for-primetime and should have, at the least, been labeled a Beta release. The upshot of it, I'll be calling Customer Relations and getting no less than an extra year for free from this debacle.

I tend to think that this could be a combination of Apple stumbling just a bit with this execution as well as restrictions from the music labels. There are plenty of matches in my library that are not available for purchase in the store (no complaints here for that feature!) as well as a few store purchases made in the 128 kbps DRM days that do not match and required upload. At least one of those cases I looked into is for a group that pulled their wares from the store years ago. Out of 10,000 songs of mixed origin in my library, 1200 required uploading; still going through them looking for possible reasons but there are definitely store purchases in the lot. I'm betting there will be improvement in the match rate, in time.

Purchased track has a part of another track

The purchased track has a part of the next track at the end, a second or so. As it is rather annoying, I'd like to erase the end. What programme should I use? And will the track play normally in iTunes library after that?

FIrst you can set iTUnes to ...Ignore I guess you could call it..The last second of the track. Play the track near the end, take note of the time the one song ends. Now rightclick the song, hit "Get Info" and hit "Options" tab. Type in the time in the "Stop Time" field and put a check mark beside it. Now iTUnes will stop before the next "Blended in" track begins, also your ipod will too.
Secondly I suggest Emailing the music store about this so they can fix it on there side. you can goto the link below, roll to the bottom of the page and fill out the Email form.
http://www.apple.com/support/itunes/musicstore/download/

Error : Purchase Order Response for Service items Different

Hi ,
We are getting Error : Purchase Order Response for Service items Different , when creating the PO in SRM 5.0. what must be the reason ?
Thanks & Regards,

Problem solved

Can't join purchased tracks

I know how to join tracks imported from a CD, but I want to join tracks purchased from the Music Store and can't do it. How do I join purchased tracks?

Hi there,
I did some searching here in the forums about this, and I think i found an answer that would be useful to you. I apologize to the original poster, as I am not going to cite his name, but here is what he said:
"The process of compression to MP3 or AAC adds a blank space to the beginning or end of the file itself. This is sometimes called "encoder gap". If this encoder gap is not accounted for, then combining two compressed files together (even if they're at the same bitrate and such) will still leave a tiny audible gap in the file.
iTunes does not have any support for true gapless playback, and so it would be unable to correct for that encoder gap. Even if it did understand gapless, combining the streams like that is problematic for many other reasons. The only real way to do it is to re-encode them both, which causes a quality loss, so it's a bad idea to begin with.
Whereas joining CD tracks is mainly a matter of ripping them together into one track, which is easy because a "track" is just a marker, it's not an actual change in the datastream.
Suffice it to say that there are technical reasons behind it, and the overriding reason is iTunes lack of proper gapless support."
There, that seems pretty comprehensive to me. I hope this helps.
-Draker
Windows XP Pro

Error purchasing tracks

Similar Messages

Maybe you are looking for