Error purchasng music - no response from support?

I get this error when trying to purchase music.
Unable to check for purchased music – the required disk can’t be found
It downloads a few songs from the albums i am purchasing, but it cant get the whole thing.
I e-mailed support and they repsonded back with a link that was no help.
"However, the nature of your question falls outside the type of support provided via email by the iTunes Music Store team. The Music Store team answers non-technical questions about billing, customer accounts, downloading music, and Music Store content.
We encourage you to consult the following article for more information:
Errors appear when you download songs from the iTunes Music Store
http://docs.info.apple.com/article.html?artnum=93069 "

I'm having the same problem only slight different. The didn't let me download my purchased music and everytime I go into the check for purchases it says "an error has occured" and that it couldn't process my request at that time. I have gotten no response from them either and my music folder is in the right spot.
Power Mac G5 Mac OS X (10.4.3)

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Hi ..
Which OS X is installed on your Mac ?
Click the Apple () menu top left in your screen. From the drop down menu click About This Mac. The version is noted there.
Make sure your Mac OS X software is up to date.
Disconnect the iPad from your Mac.
Open System Preferences > Software Update > Check Now
If any updates are required, make sure to restart your Mac after the updates are installed then connect your iPad and see if iTunes recognizes it under Devices.

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Hi,
From
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Thanks
Patrick Liang
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Patrick Liang
TechNet Community Support

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Error purchasng music - no response from support?

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