Error raised when attempting a promotion

Description of Problem or Question:
My company is endeavoring to begin using Business Objects reporting. As a part of this effort, we wish to use the LCM tool to control the migration of public report objects from our Development environment to our Production environment. We decided to test this using a reporting object based on a BeX query. I created the promotion job using LCM in the Development client and tested the promotion with good results. But when we tried the actual promotion, the system raises the following error.
Promotion Status = Failure: com.businessobjects.lcm.utilities.LCMException:java.lang.NullPointerException
Product\Version\Service Pack\Fixpack (if applicable):
Business Objects XI3.1 SP3
LCM 1.0
Apache Tomcat 5.5.20
Java 6.0.170
Relevant Environment Information (OS & version, java or .net & version, DB & version):
WIN Server 2003 Enterprise SP2
Sporadic or Consistent (if applicable):
Consistent
What has already been tried (where have you searched for a solution to your question/problem):
I looked on the web and found a comment about setting an explicit language in the Java settings on the Tomcat app server we use. The command line looks like so.
-Duser.language=en
I did this and restarted the Tomcat server with no effect.
Edited by: Jon Russell on Jul 9, 2010 12:19 AM

Hi Jon ... we are getting exactly the same error. We have a very similar environment. We just raised a ticket with SAP Help Desk as well. What did you have to do with the SAP folks to fix your environment? Thanks Scott

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