Error received - Facebook videos

Hello All.
Do any Sony Xperia owners experience issues with loading videos on Facebook?
I continuously receive an error stating the following:
"Sorry, but an unknown error occurred while trying to play this video"
This is the first phone I've ever had this issue with.
Thabks

I have just replicated this in slightly different forms on two separate devices. As all other video functions for other sites such as Youtube etc appear to be working fine I can only assume that this is an error with the Facebook application and as such we may need to wait for an update to the application.
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