Error report help! ("another user...")

We have two Ipod users on the same PC... (DELL w/ Windows XP). We are getting the error message:
"Another user on this computer is using the Ipod software, so ITunes is unable to communicate with this Ipod. Please ask the other user to log out"
We don't believe that there is another user logged on...
We re-boot and log onto the music store, but the Itunes still will not acknowledge the Ipod nano we have plugged in to the USB port.
Any tips?
Thanks!
Dell   Windows XP  

Welcome to Apple Discussions!
I would take a look at these...
Fast user switching in Windows XP is not supported
Windows Does Not Recognize iPod
btabz

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