"error Report" "iTunes has encountered a problem and needs to close" HELP!!

every time i try to load itunes i get this message
"error Report" "iTunes has encountered a problem and needs to close". i have tried uninstalling and reinstalling. i tried removing quicktime through my control pannel and then reinstalling. ive tried running scans and pretty much anything else i can think of. at this point i might just return the ipod. anyone have any ideas.

Have you tried uninstalling Quicktime? If not try that. If you are still having problems then do this.
1. Uninstall both iTunes and Quicktime.
2. Delete the folders iTunes and Quicktime where installed in.
3. Reboot.
4. Delete C:\Documents and Settings\<<Your User ID>>\Application Data\Apple Computer\
5. Delete C:\Documents and Settings\<<Your User ID>>\Local Settings\Application Data\Apple Computer
6. Delete if in your My Documents folder there is a folder called My Music with a folder in it called iTunes. Delete or rename the iTunes folder.
7. Reboot.
8. Turn off all anti virus and firewall software.
9. Re-install iTuens.
If you still get an error after that your Windows install is hosed. You will need to format and re-install it first.

Similar Messages

"iTunes has encountered a problem and needs to close" help pls

does anyone kno how to fix this ...i try to open itunes n it wont open just gives me a msg saying itunes has encountered a problem and needs to close ...gives me 3 options debug, send repot, dont sent....its like the error we get sometimes for internet explorer when it closes PLS anyone could help me greatly appreciated =)

that's been happening to me all day! i hope someone answers soon. bought my daughter an itunes card for christmas and now can't use it

Error message: iTunes has encountered a problem and needs to close

When I attempt to open iTunes I get that message. I recently had some work done on my computer and had stopzilla installed but I'm not sure if that has anything to do with my problem.
I have re-installed and repaired iTunes.
pls helP

Hi!
Thanks for responding. The error signature in the box shows the following:
EventType: BEX
P1: iTunes.exe
P2: 9.2.0.61
P3: 4c18061b
P4: iTunes.dll
P5: 9.2.0.61
P6: 4c1805f8
P7: 0004be7e
P8: c0000409
P9: 00000000
I spent over an hour on the phone with support yesterday and nothing we tried worked. It appears to get hung-up when it's syncing (at 178 or 12521 songs). I'm desperate to get this fixed and appreciate any ideas or suggestions of things to try.

My error reads.."itunes has encountered a problem and needs to close" help!

I deleted everything and tried to re-install off the mac site. Install seemed to finish just fine. When I click the icon, I get this error. It says for more info click here, I do and it says:Error signature:
AppName: itunes.exe AppVer: 6.02.23 ModName: unknown
ModVer: 0.0.0.0 Offset: 656d954
Anyone have any idea whats up?
Thanks!

hiya!
if you're getting that error message when you try to launch itunes, the first thing i check for is a broken QuickTime.
does your QuickTime currently launch when you try to open it? or do you get an error message?
if you get an error message when you try to launch your QuickTime, we'll first try a careful standalone QT 7.0.4 reinstall.
download and save a copy of the QT 7.0.4 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
Quicktime 7.0.4 Standalone Installer
if the standalone QT reinstall goes through okay, does your itunes launch properly after that?
love, b

Itunes will not open- "iTunes has encountered a problem and needs to close"

My iTunes will not open anymore, giving me the error message: "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience." I have uninstalled and reinstalled iTunes several times, and with different versions. Nothing I do seems to work. I have even copied the program files from a friend whose iTunes does work, hoping that would fix it, but to no avail. Has anyone discovered a way to fix this problem. I have a friend who has the same problem, but hasn't been able to fix it either.

What happens when you go into control panel, click on the Quick Tunes config icon, and then select the audio tab? If you get an error, Quick Time is corrupted. Also double check your sound card drivers. Can you play any sound at all? Does Windows Media Player function? What is you anti virus software?

Itunes has encountered a problem and needs to close, sorry for the inconvience., itunes has encountered a problem and needs to close, sorry for the inconvience.

iTunes always quit with the error message "
itunes has encountered a problem and needs to close, sorry for the inconvience. " Uninstalled and re-installed many times, but the issue still persists.

Generate another of those error messages and click the "Click here" link in the error message box. What modname and modver are showing for the error? (Precise spelling please.)
If the error is a BEX and thus doesn't show an modname or modver, let us know what P1 through P9 items are showing for you instead.

ITunes has encountered a problem and needs to close when adding movie files

So.. I haven't done anything recently with installing any new versions of itunes or anything of the such. Just one day whenever I tried to add .mp4 files (videos) on my ipod using Itunes, it crashes with the error message "iTunes has encountered a problem and needs to close." and it closes the application. I can add music files just fine.
anyone else having this issue? If so, can you let me know what you have done to fix this problem?
Also, I got fed up today and decided to uninstall Itunes and Quicktime and then downloaded the most recent off Apple's site and that still didn't work.
Please help....
Ipod Video 80GB Windows XP

One other thing.. all the movies that I currently have in Itunes that once worked no longer work either. It crashes when I attempt to play them as well in Itunes.

ITUNES HAS ENCOUNTERED A PROBLEM AND NEEDS TO CLOSE PROBLEMS

PLEASE HELP ME. I CAN NOT GET INTO ITUNES. I KEEP GETTING THE ERROR MESSAGE "ITUNES HAS ENCOUNTERED A PROBLEM AND NEEDS TO CLOSE" ERROR . WHAT MUST I DO? ITRIED TO REINSTALL THE SOFTWARE,BUT IT DID NOT WORK. HELP

First, try to check your Quicktime installation--this has been discussed over and over again on the forum. If Quicktime won't launch--that's the problem. You can uninstall and reinstall this application.
I just had this failure a few days ago. I chose to "repair" my Quicktime installation instead of re-doing the whole thing. I TURNED OFF MY VIRUS PROTECTION AND FIREWALL BEFORE I PROCEEDED! Then, I let Windows run a repair and everything worked properly afterwards!

Windows Home XP - "iTunes has encountered a problem and needs to close"

Hello :
I just updated to iTunes 7.7.0.43 for Windows Home XP. The earlier version was working just fine. But last week I downloaded the update and although the program works fine, every time that I exit from this application I get an error message "iTunes has encountered a problem and needs to close." I went to the support site and did several things including creating a new ueer account to test whether user or system-specific (I cannot tell); re-installing the application; re-creating my library and play-lists; etc. But I still get the same error message. Otherwise the application works fine, plays music, imports music OK, etc. This condition only occurs a few seconds after I exit from the application. Can anybody out there help me ? I am at my wit's end with this annoyance ! Thanks.

Whether or not this will be fixed by a software update depends on what the root cause of the issue is. I would recommend trying MSCONFIG, although I can understand your reluctance to do so. Is your computer currently in Normal startup mode? If so, and if Apple's MSCONFIG steps do not resolve your issue, you can easily revert to Normal startup using the utility. If your computer is currently in Selective startup mode, just make note of the changes you make so you can change them back after you determine whether MSCONFIG resolved the issue. If it does, I'd suggest using the utility to disable a few items at a time until you narrow down which is the cause of the issue. Then you can determine whether this is a startup item or service that you need to have running on your PC.
MSCONFIG for XP: http://support.apple.com/kb/HT1275
MSCONFIG for Vista: http://docs.info.apple.com/article.html?artnum=305415
You may also want to check and see if iTunes and/or QuickTime are running in compatibility mode. If the are, turn this option off and retry iTunes.
-Go to C:\Program Files\iTunes\
Right-click on iTunes.exe and click Properties
Click the Compatibility tab
Uncheck the option to run in compatibility mode
Click Ok
-Go to C:\Program Files\QuickTime\
Right-cick on QuickTime.exe and click Properties
Click the Compatibility tab
Uncheck the option to run in compatibility mode
Click Ok
Test iTunes again.
CG

When I open iTunes, I receive an error that reads "iTunes has encountered a problem and needs to close. Sorry for the convenience." When I click to see the error, it reads "AppName: itunes.exe AppVer: 10.5.2.11 ModName: msvcr80.dll" Why ?

When I open iTunes, I receive an error that reads "iTunes has encountered a problem and needs to close. Sorry for the convenience." When I click to see the error, it reads "AppName: itunes.exe AppVer: 10.5.2.11 ModName: msvcr80.dll" Why ? I am overly frustrated. Please help. Not exactly sure which operating system I have. It is a dell laptop with xp.
AppName: itunes.exe AppVer: 10.5.2.11 ModName: msvcr80.dll
ModVer: 8.0.50727.6195 Offset: 00026b72
AppName: itunes.exe AppVer: 10.5.2.11 ModName: msvcr80.dll
ModVer: 8.0.50727.6195 Offset: 00026b72

Well I was able to successfully revert back to iTunes8. Here's my steps:
1. In Add/Remove Programs I deleted all Apple products (iTunes, QuickTime, Safari, Bonjour, etc.)
2. I then check C:\Program Files\ and made sure all folders were deleted (QuickTime, etc.)
3. I then ran a Registry Cleaner program to make sure all entries from Apple products were removed.
4. I then rebooted my PC
5. I then downloaded iTunes8.0.2 from here: http://www.apple.com/downloads/macosx/apple/ipod_itunes/itunes802forwindows.html
6. After it installed it said it could use my iTunes library file because it was created with a newer version. So I re-created my library by following these steps: http://support.apple.com/kb/HT1451
It took some time but iTunes is now back up and running. And I have all my playlists, etc. I haven't tried to sync anything yet. I'm just thrilled to have my iTunes back!

When i turn on itunes, it crashes automatically with the error message saying "itunes has encountered a problem and needs to close." I've tried reinstalling itunes but its the same. CAN SOMEONE PLEASE HELP!!!

when i turn on itunes, it crashes automatically with the error message saying "itunes has encountered a problem and needs to close." I've tried reinstalling itunes but its the same. CAN SOMEONE PLEASE HELP!!!

Try:
iOS: If you can't back up or restore from a backup in iTunes

Recieving Error: iTunes has encountered a problem and needs to close

Please help. I have 2 iPods (nano 4gb & 30gb). My computer recognized the iPods, but iTunes does not open, nor does Quicktime. I am assuming this is due to a Window update, but I still have no idea how to fix this outside of what I've already tried. I have followed the 5 r's with no luck. I have uninstalled both iTunes & Quicktime, reinstalled and still receive the same error. I also have the text file for this error as well.
Next, in testing this with another computer, I have unknowingly erased all of my nano 4gb songs. My backup is the other iPod as well as the XML file. As you can see, I'm headed in a downward spiral. Please help.

hi Richard!
iTunes has encountered a problem and needs to close. We are sorry for the inconvenience.
the first thing we should check with one of those is a broken quicktime. does your quicktime currently launch? if it doesn't, let's try a careful standalone QT install. see:
http://discussions.apple.com/message.jspa?messageID=1154498#1154498
keep us posted.
love, b

ITunes 6 error - iTunes has encountered a problem and needs to close.

iTunes has encountered a problem and needs to close. We are sorry for the inconvenience.
AppName: itunes.exe AppVer: 6.0.1.3 ModName: unknown
ModVer: 0.0.0.0 Offset: 0000b77d
Any idea´s anyone Plz
Phil

hi Richard!
iTunes has encountered a problem and needs to close. We are sorry for the inconvenience.
the first thing we should check with one of those is a broken quicktime. does your quicktime currently launch? if it doesn't, let's try a careful standalone QT install. see:
http://discussions.apple.com/message.jspa?messageID=1154498#1154498
keep us posted.
love, b

Itunes wont open, says Itunes has encountered a problem and needs to close.

When I click on my Itunes icon a big box pops up and says Itunes has encountered a problem and needs to close. Sorry for the inconvenience. And says tell microsoft about the problem, you know. And I've been trying to access the program for three days and it's doing the same thing, I got a trojan horse right before it started doing it, but I've gotten rid of it and scanned many times, it's gone. I also uninstalled and reinstalled both Itunes and quicktime but it still doesen't work, I really need ideas here..lol.

Please help me someone. I bought this Ipod 2 weeks ago for my daughters 18th and all we get is this stupid error message all the time. "Itunes have to close - error report etc etc." Have re-installed some many times I have lost count. Know very little about computers so need really simple instructions. I am really not impressed with this if any Apple technicans are reading this and want my money back!!!!

ITunes has encountered a problem and needs to close. We are sorry for ....

Since updating my iTune with the new version (10.2.1.1) I can't open my iTune!
I get the following every time I tried to open iTune:
"iTunes has encountered a problem and needs to close. We are sorry for the inconvenience"
The error report contains the following:
Event Type: BEX P1: iTunes.exe P2: 10.2.1.1 P3: 4d756476
P4: icuuc40.dll P5: 4.0.0.3207 P6: 4d3b6a8e P7: 00073335
P8: c0000409 P9: 00000000
Error Report Contents:
C:\DOCUME~1\BERLEW~1\LOCALS~1\Temp\WERb334.dir00\iTunes.exe.mdmp
C:\DOCUME~1\BERLEW~1\LOCALS~1\Temp\WERb334.dir00\appcompat.txt
Can anyone here help me please??
I want my iTune back
Miguel

The problem is with the current version of icuuc40.dll .
Download the zip folder and extract icuuc40.dll from it.
When you open the zip folder the file is in icu\bin.
You need to replace your old version of icuuc40.dll with this one.
The file is in Program Files\Common Files\Apple\Apple Application support.
Message was edited by: polydorus

"error Report" "iTunes has encountered a problem and needs to close" HELP!!

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