Error report on itunes

i need help everytime i want to access itunes it does not open but comes up a box saying it has encountered a problem and needs to close and asks you to send a error repot to microsoft. i called the microsoft technical support yet they could not help. what should i do?

Itunes has encountered a problem and needs to close
the first thing that i check for when people report getting that message when they try to launch their itunes is a broken or missing QuickTime. (itunes needs a fully functional QT in order to work properly.)
try to open your QuickTime. does it launch properly? or do you get an error message, or some other peculiar behavior, or find that it isn’t on your PC at all?
if you get an error message (or peculiar behavior, or find that it’s missing), the first thing we'll try is a careful standalone QT 7.1 reinstall.
download and save a copy of the QT 7.1 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
Quicktime 7.1 Installers … get the one that doesn’t mention itunes 6
if that install goes through okay, does your itunes launch properly again?
(if you get an error message on the QT standalone reinstall, let us know what it says. include error message numbers if you're getting any.)

Similar Messages

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  • Error report for itunes

    when i open itunes an error report box pops ups and itunes doesnt open! what can i do?

    I have this exact same problem. I don't know how to fix it either. So I'm just gunna tag along with you here. I have tried to uninstall it, then re-install it. That didn't help. I've saved all my pix to a floppy and contacted dell and had them do a system re-boot..then tried to download and install it again. But nothing has helped.

  • Error reports and itunes won't start......{Yes, I'm a N00b.}

    Just got my 1GB nano yesterday. Being a forum addict had to get on here to get help with my problem.
    Exhibit A:
    This is the error report Windows gives me when I click on my itunes shortcut:
    Exhibit B:
    When I send the error report, this is the message I get:
    Thanks in advance for your help...
    Dell Dimension 3100   Windows XP   Desktop.
    Dell Dimension 3100   Windows XP   Desktop.
    Dell Dimension 3100   Windows XP   Desktop.

    try deleting every file of the itunes and reinstalling it.
    also do a virus check up

  • ITunes for Win XP always gets an error report box when i try to open it

    Recently my iTunes has stgopped opening. Everytime I try to run it I get a send error report box ("iTunes has encountered a problem and needs to close."). When trying to run quicktime, i get a buffer overrun error. I've tried everything. I've uninstalled the programs (quicktime wouldnt uninstall at first, so i had to delete the quicktime folder and then uninstall and it worked), used CCleaner. I have all the microsoft updates. This never happened before. I've seen this question posted on a few other forums, but could never find an answer.
    I have iTunes 7.3.1.3, but I tried to install an old version (7.0.3) and still encountered the same problem. I also tried removing my iTunes library from My Documents, but that did not work either.
    Here's my HijackThis report:
    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 11:22:16 AM, on 8/1/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16473)
    Boot mode: Normal
    Running processes:
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    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe
    C:\WINDOWS\System32\CTsvcCDA.EXE
    C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
    c:\program files\common files\mcafee\mna\mcnasvc.exe
    C:\WINDOWS\Explorer.EXE
    C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
    c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
    C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\Program Files\McAfee\MPF\MPFSrv.exe
    C:\Program Files\TortoiseSVN\bin\TSVNCache.exe
    C:\PROGRA~1\mcafee.com\agent\mcagent.exe
    C:\Program Files\MySQL\MySQL Server 4.1\bin\mysqld-nt.exe
    C:\Program Files\Registry Defragmentation\RegManServ.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\MsPMSPSv.exe
    C:\WINDOWS\system32\SearchIndexer.exe
    C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    C:\WINDOWS\system32\CTHELPER.EXE
    C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe
    C:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exe
    C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe
    C:\Program Files\Microsoft IntelliType Pro\type32.exe
    C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
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    C:\Program Files\Winamp\winampa.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
    C:\Program Files\AIM6\aim6.exe
    C:\Program Files\Microsoft ActiveSync\wcescomm.exe
    C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.EXE
    C:\PROGRA~1\MI3AA1~1\rapimgr.exe
    C:\Program Files\AIM6\aolsoftware.exe
    C:\Program Files\Logitech\SetPoint\SetPoint.exe
    C:\Program Files\SanDisk\SanDisk TransferMate\SD Monitor.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Common Files\Logitech\KhalShared\KHALMNPR.EXE
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
    C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\WINDOWS\system32\msiexec.exe
    C:\WINDOWS\system32\SearchProtocolHost.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
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    O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
    O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] "C:\Program Files\Common Files\Logitech\KhalShared\KHALMNPR.EXE"
    O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
    O4 - HKLM\..\Run: [TrueImageMonitor.exe] C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe
    O4 - HKLM\..\Run: [AcronisTimounterMonitor] C:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exe
    O4 - HKLM\..\Run: [Acronis Scheduler2 Service] "C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe"
    O4 - HKLM\..\Run: [type32] "C:\Program Files\Microsoft IntelliType Pro\type32.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
    O4 - HKLM\..\Run: [PWRISOVM.EXE] C:\Program Files\PowerISO\PWRISOVM.EXE
    O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
    O4 - HKLM\..\Run: [LiveMonitor] C:\Program Files\MSI\Live Update 3\LMonitor.exe
    O4 - HKLM\..\Run: [StartCCC] C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe
    O4 - HKLM\..\Run: [WinampAgent] C:\Program Files\Winamp\winampa.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [LDM] C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
    O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
    O4 - HKCU\..\Run: [EPSON Stylus Photo R260 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIBNA.EXE /FU "C:\WINDOWS\TEMP\E_S94D.tmp" /EF "HKCU"
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    O4 - HKCU\..\Run: [WinSysCheck] WinSysCheck.exe
    O4 - HKCU\..\Run: [1LiveUpdate] 1LiveUpdate.exe
    O4 - HKCU\..\Run: [CDPreLoader] CDPreLoader.exe
    O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\wcescomm.exe"
    O4 - HKCU\..\Run: [DAEMON Tools] "C:\Program Files\DAEMON Tools\daemon.exe" -lang 1033
    O4 - Startup: Rainlendar.lnk = C:\Program Files\Rainlendar\Rainlendar.exe
    O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
    O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
    O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
    O4 - Global Startup: Monitor.lnk = C:\Program Files\SanDisk\SanDisk TransferMate\SD Monitor.exe
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
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    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site .cab?1131333293169
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_si te.cab?1130555547438
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall /xscan53.cab
    O16 - DPF: {E5ABEB00-B357-4884-9949-77B2C71A7EE3} (BoardCtl Class) - http://www.intel.com/design/motherbd/boardid/BoardID.cab
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    O17 - HKLM\System\CCS\Services\Tcpip\..\{A424397A-B5A1-453E-928C-87AB8F6DFFCF}: NameServer = 128.200.1.201,128.200.192.202
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    O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~3\Office12\GR99D3~1.DLL
    O23 - Service: McAfee Application Installer Cleanup (0213721185957596) (0213721185957596mcinstcleanup) - Unknown owner - C:\WINDOWS\TEMP\021372~1.EXE (file missing)
    O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
    O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
    O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.EXE
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Unknown owner - C:\Program Files\Norton AntiVirus\isPwdSvc.exe (file missing)
    O23 - Service: McAfee Update Manager (mcmispupdmgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcupdmgr.exe
    O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
    O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe
    O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
    O23 - Service: McAfee Protection Manager (mcpromgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
    O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
    O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
    O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
    O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
    O23 - Service: MySQL - Unknown owner - C:\Program.exe (file missing)
    O23 - Service: Registry Management Service (RegManServ) - Unknown owner - C:\Program Files\Registry Defragmentation\RegManServ.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    End of file - 12002 bytes

    By the way this is the
    Error Signature:
    AppName: itunes.exe AppVer: 7.0.2.16 ModName: unknown
    ModVer: 0.0.0.0 Offset: 10001040

  • Error message when iTunes tries to start.

    Whenever I try to start iTunes I get a send error report message. iTunes was working fine until I had to do a system restore, and then this problem started cropping up. I've tried reinstalling several times, and it doesn't seem to work.

    Itunes has encountered a problem and needs to close
    the first thing that i check for when people report getting that message when they try to launch their itunes is a broken QuickTime.
    try to open your QuickTime. does it launch properly, or do you get an error message?
    if you get an error message, the first thing we'll try is a careful standalone QT 7.1 reinstall.
    download and save a copy of the QT 7.1 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
    Quicktime 7.1 Standalone Installer
    if that install goes through okay, does your itunes launch properly again?
    (if you get an error message on the QT standalone reinstall, let us know what it says. include error message numbers if you're getting any.)

  • I click on itunes but doesnt open and says send error report or dont send

    i click on itunes but doesnt open and says send error report or dont send

    You will need to provide more details as we cannot see your computer screen. Does this happen every time you launch LabVIEW? What version of LabVIEW are you using? What version of Windows? Does LabVIEW crash? If so, what were you doing at the time it crashed?

  • Itunes wont open/ immediate "send error report message"

    So I had a problem with me trying to install itunes 7.3 because of a missing itunes.msi. I followed the instructions i found from this forum as follows
    "1. Go to http://www.ccleaner.com/ and download and install CCleaner. Run this program and click Run Cleaner. This program will remove most of your temporary files.
    2. Go to http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1b d/msicuu2.exe and download and install Windows Install Clean Up utility. Click on iTunes and click Remove. Do the same for Quicktime.
    3. Now you need to manually delete all of your iTunes and Quicktime files. This can take a very long time. Just go to C: and start searching through.
    4. Go to the Run box and type in "regedit". Go through all of the folders in there and delete all iTunes and Quicktime files.
    5. Go to Add/Remove Programs and Remove iTunes and Quicktime.
    6. Download iTunes again and install it."
    I then tried to open itunes and immediately a message pops up asking if i want to send an error report to microsoft. It seems as though step 4 might have truly made things worse.
    Someone please help
      Windows XP  

    After you get the send error report message go to:
    Start -> Control Panel (In classic view which can be enabled by clicking view classic.) -> Administrative Tools -> Event Viewer.
    Select the Application log and look for the most recent errors (Marked by a red X).
    Double click on the error and it will show you a full description. For an error similar to the one you are recieving it should report a 'faulting module' in the error.
    Please paste that here. This will help us help you.

  • Itunes wont open.. "send error report to microsoft"

    Whenever i try to open my Itunes, a message asking me to send an error report to Microsoft appears. I have tried uninstalling and reinstalling both itunes and quicktime many different times and nothing is working. I have tried recreating the preference files or whatever, and also recreating the music library files that are potentially corrupt. please help me someone!!
    gateway   Windows XP  

    I have the same problem too. I use Win2k3 on my Compaq Presario 2500 laptop. I have been noticing this problem since the day i decided to upgrade from iTunes 6.0.2.x to higher. As of now it seems to me that it is the problem with QuickTime. Worse part is afte uninstalling the iTunes I can not find QuickTime in add/remove program group.
    Earlier for this reason alone I did reinstall everything, formatting the disk. Yesterday I just tried upgrading to latest version. Unlucky me stuck with the same problem again. Never expected something like this from Apple at least. Now I should row for clean install once again.
    Tried to rolling back to earlier version of iTunes but quicktime seems to be the problem.

  • Itunes wont open, encountered problem and send error report

    Everytime i try to open windows, it says that itunes has encoutered a problem and needs to close. it has the send error report message too. please someone help

    Meaghan, I already responded to your topic. Plus, it is simply not good to bury your post in other people's topics, and just for the future, if you have a problem without a good answer, don't post what has already been said in a thread. I know, the discussions take a little getting used to, but it is easy to get the hang of it after a couple of visits. You'll get it sooner or later. I know you will.

  • Did PC Recovery and Dowloaded iTunes, wont open, only get error reports.

    I just did a PC recovery and have all of my music from iTunes backed up on a dock drive. I just re-downloaded iTunes and installed it. iTunes won't open, I just get an error report every time. I clicked on the setup file and tried to repair it. I've uninstalled it and redownloaded it. Still the same result. Does anyone have any ideas on what else I could do?

    does that help anyone?
    dv8000   Windows XP  

  • Itunes get "Send Error Report" message

    Alright so when I try and open itunes I get a send error report message. I've tried updating it and that doesnt work and I've already tried reinstalling it. I thought quicktime was the error so I went to try and remove it from my computer. As it was loading to remove quicktime I got a "fatal error" message and quicktime could not be deleted.
    Help please?
    Message was edited by: Joshua Malin

    Itunes has encountered a problem and needs to close
    the first thing that i check for when people report getting that message when they try to launch their itunes is a broken QuickTime.
    try to open your QuickTime. does it launch properly, or do you get an error message?
    if you get an error message, the first thing we'll try is a careful standalone QT 7.1 reinstall.
    download and save a copy of the QT 7.1 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
    Quicktime 7.1 Standalone Installer
    if that install goes through okay, does your itunes launch properly again?
    (if you get an error message on the QT standalone reinstall, let us know what it says. include error message numbers if you're getting any.)

  • Itunes program not responding and wants me to send error report

    I have read many posts and answers to this problem and have tried about everything that I have read. When I try to open the itunes 7 program on my desktop, it says the program cannot respond and must shut down. It also asks if I wish to send an error report. I have installed and uninstalled the itunes 7 program several times. I have disabled my spyware applications and my norton antivirus programs and then tried to re-install and I get the same thing. I have also tried to install Quicktime 7 stand alone program and when I try to install and run this program another message comes up that states that it cannot install this Quicktime program because another more recent QT program is already installed on my computer. I am really starting to go crazy here. Can anyone help?

    replying to slubadubseano
    When I try to open the itunes 7 program on my
    desktop, it says the program cannot respond and must
    shut down. It also asks if I wish to send an error
    report. I have installed and uninstalled the itunes 7
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    have also tried to install Quicktime 7 stand alone
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    program another message comes up that states that it
    cannot install this Quicktime program because another
    more recent QT program is already installed on my
    computer.
    okay, let's try this first.
    head into your Add/Remove programs. uninstall
    QuickTime.
    Next, we’ll manually remove leftover program files
    and folders.
    1. On the Start menu, click My Computer (or
    double-click My Computer on the Desktop).
    2. In My Computer, open Local Disk.
    3. Open Program Files.
    4. Right-click on the QuickTime folder and click
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    5. Navigate to C:\Windows\system32\.
    6. Remove the files QuickTime.qts and
    QuicktimeVR.qtx.
    7. Restart your computer.
    next, we'll get a fresh copy of QuickTime into your
    PC by doing a repair install of
    itunes.
    switch off antivirus and antispyware applications
    prior to the repair install.
    go into Add/Remove and select itunes. click "Change"
    and then click "Repair".
    if the repair install goes through okay, restart the
    PC and try launching itunes again. does it launch
    properly now?
    i tried all above as i am having the same problem, but i still get the message "itunes has encountered a problem and must close" and quicktime still does nothing when i try to open it...

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    I had a system crash and have re-built the sytem with XP Professional SP2 with all upto date patches. Symantec Norton Internet Security 2007.
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    I remember all the problems with the 6 to 7 upgrade and am hoping this is not a repeat.
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    The quote below is from a previous thread where several people solved your same problem with the stated technique. Maybe it will work for you. Good Luck.
    iTunes 7.0.2 FIX.........Have tried all 'fixes' suggested but iTunes STILL not opening
    1. Uninstall iTunes and Quicktime.
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  • ITunes Won't Open; Get Option To Send Error Report

    Whenever I try to open iTunes, I get the message, "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience." I have the option to either Debug (which does nothing), Send Error Report, or Don't Send. I have tried restarting my computer, redownloading iTunes, and uninstalling and reinstalling iTunes.
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