Error Restoring iPhone
My iPhone is stuck at the "apple" screen, and I can only turn it on and off by holding down the on/off and select buttons. It won't do anything else.
I've read various threads here, and tried Apple's step-by-step help for a stuck iPhone, but I still can't get it to restore.
As I understand (or misunderstand), you first try to Reset it by holding down the two buttons until it turns off and then turns back on. If it boots normally, you're Ok. I try this (over and over), and I just get the Apple screen again. It never goes any farther.
So then you're supposed to try connecting it to the computer (with iTunes open) while holding down the button on the front. This should bring up the Restore option. After lots of causing iTunes (7.7.1) to freeze when I connect the "stuck" iPhone, I finally got iTunes to see it.
Now the real problem: When I try to Restore, I get an error. If I try to restore with a Backup first (probably not a good idea, since the bar at the bottom of the screen shows the content all wrong -- probably corrupted) and I get the error: iTunes could not sync ^0 to the iPhone "Manatee's iPhone" because an unknown error occurred (-19). Ok, so I try the Restore without doing a back up first. Then I get the error message: The iPhone "Manatee's iPhone" could not be restored. An unknown error occurred (0xE8000035)
Any ideas how I can get my iPhone back to life?
Thanks!
Well, I was finally able to restore it. The method? Turning it on and off over and over for hours, and connecting it to the computer while holding down the button each time. I finally saw the icon with the arrow pop up on the screen in place of that bleepin' apple, and I was able to do a restore.
I hope a software update comes out before I have to do this again. I love the iPhone platform, but this has been very frustrating.
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