Error retrieving data from the web server in Excel fo BPC

Hello Everybody,
I'm working with BPC v7.5 , i created some reports with the EVDRE formula and they were working perfectly.
The problem started when i created new users, that in fact have the same access profile and task profile as my user.
i started to test these new users in excel and every time i expand the report this legend appears: " EVDRE Retrying... EVDRE encountered an error retrieving data from the Web Server. Retrying in (X) Seconds...". After waiting a while a push cancel, then appears a window with the legend: Ev4excel Addin, Errors found retriening data.
The funny thing is that when i login back to my user everything works fine again, any idea what could be the problem? the other user have the same permissions.
Thanks a lot in advance!!
Nidia Olguí

very strange. Normally the member access profile must be diifferent. So it is not important the task profile but the member access profile. Can you please double check ?
If you are doing a simple EVDRE with users having problems is it working or you still have problems?
Regards
Sorin Radulescu

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