Error: runtime r6025 pure virtual function call

My computer crashes when I try to preview my project.  It even crashes when I try to preview the classroon in a book project.  I have looked on the Internet and have talked to Adobe support several times.  Adobe Support has not been able to make any suggestions that apply to my computer...and they  hung up on me (twice) after leaving me on hold for a very long time. They keep referring me to Kb 402307 but I don't have DLA service on my computer.  The technician said he was checking on something...but eventually just hung up.

I'm sorry for your experience with our technical support people. That is awful. I will be forwarding your message to provide a more colorful data point about what is actually happening.
You haven't provided much information to go on in this posting so I can't begin to guess at a solution.
Looking in our bug database, I see a few mentions of this error around using Multiprocessing (Render Multiple Frames Simultaneously in the preferences) in CS3/AE8 on XP (and only XP) and another issue importing MPEG files. Could either of those apply?
Also, if you let me know what OS and version of AE you are using it would be helpful.
--chris prosser
ae engineering manager

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    Buenas tardes amigos,
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  • HT203175 While trying to use my iTunes library it will suddenly stop working with the erro message Runtime error R6025 pure virtual function call.  HELP!!!

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    <Edited by Host>

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  • I can't search a song or an artist.  i get an error R6025/pure virtual function call. then itunes stops working.  PLEASE HELP

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    Message was edited by: DaCheeze

  • TS1424 How do you fix a R6025 pure virtual function call error?  When I try to search for music, iTunes freezes & returns this message.

    How do you fix a R6025 pure virtual function call error?  When I try to search for music, iTunes freezes & returns this message.

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    tt2

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