Error - SAP Fiori (CRM standard application)

Question

Hi Experts,
We are implementing standard CRM Fiori application – My Opportunities. No customization has been done to this app.
Error is appearing while trying to open “Account” popup window. Error message is as below.
{"error":{"code":"005056A509B11ED1B9BF9F46AA8E82ED","message":{"lang":"en","value":"In the context of Data Services an unknown internal server error occured"},"innererror":{"transactionid":"56E6CDE42550F16B8C7790B11C17C9CA","timestamp":"20150319031631.3160000","Error_Resolution":{"SAP_Transaction":"Run transaction /IWFND/ERROR_LOG on SAP NW Gateway hub system and search for entries with the timestamp above for more details","SAP_Note":"See SAP Note 1797736 for error analysis (https://service.sap.com/sap/support/notes/1797736)"}}}}
Log file description in Tcode : /IWFND/ERROR_LOG - Dereferencing the NULL reference.
System details:
SAP Netweaver 7.4 SP 06.
SAP CRM 7.0 EHP 3
SAPUI5 library - 1.26.8
UIX02CRM 100 – SP03
Please suggest how to resolve this error. We have implemented below SAP notes.
1979694
Fiori App: Enhance Log Display of Changes in My Opportunitie
1996733
Multiple transaction types in My Notes App - DDIC Object
1996734
Multiple Transactions in My Notes App - SNOTE changes
1997578
Employee Responsible Blanking out - LEAD
1997580
Employee Responsible Blanking out - Opportunity
1998138
Accept/Reject Lead- Employee Responsible check
1999951
Accept/Reject Lead- Employee Responsible check- DDIC
2014206
Change pointers for marketing attributes in CRM
2015743
CRM Fiori: My Opportunites / My Leads - Set the maximum hit
2048330
Fiori Opportunity Search: Filtering by Opportunity ID issue
2103131
SAPUI5 Fixes for update via SMP
2107709
Corrections for Fiori App: My Opportunities
2108617
Hotfix 1.26.3 for UI AddOn SP11 SC:UI2_SRVC
2111116
Enable own support-message-system for Fiori Embedded Support
2111618
Sorting order of role menu entries for folders /reference us
2115450
Fix: Remove AUTH_DEFAULT in SAP Fiori content checker
2119477
UI theme designer for ABAP: Version 1.8.1
2119807
Fiori: Filter with Date attribute is not working as expected
2119878
Creation of server relative URL for non-Fiori business apps
2123909
Fiori Launchpad Designer - SP11 functional corrections
2126801
SAPUI5 Repository Load / Http: .Ui5RepositoryIgnore and othe
2128620
Image upload corrections in Suite Page Builder Application
2128676
SAPUI5 upgrade to version 1.26.8
2135804
SAPUI5 patch via SMP - better error handling
2137006
Suite Page Builder - Corrections for the disable personalization.
  Thanks & Regards,
Jyoti Prakash Das

Answer 1

Hi Masa,
The CRM version in our landscape is : CRM 7.0 EHP3
But we have installed below versions in Fiori.
UIX02CRM (release 100) SP3.
GBX02CRM SP3
Please suggest whether we need to uninstall them and install new versions(CRM001-CRM 7.0 EhP3 SPS07).
Also system does not allow to uninstall existing components. Please advice on this.
Thanks,
Jyoti Prakash Das