Error saving the form

We have a user who is unable to save her progress when filling out the form. She successfully saved it the first time and received a link but when she hits save now, it gives her an error message saying the form could not be saved. How can this be fixed?

Hi Jeff
We’ve had far more complicated and lengthy forms than this which could save data without problems so I’m not really sure that this is the issue. 
I have already sent you some error codes but here they are again:
error ref code: gX3emssptcP-9-ry2IVMFw
error ref code: lyLhELDOIUfxF6kMtc5D2g
error ref code: ikuCUqL9MnxjMS*CpyFDfg
I’ll make you a co-author of the other lengthy form, which is closed now as the application period has passed.  I just tested this a moment ago and the save function worked.
Hope you can help.
Regards,
Fiona

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