Error serial number CS6 Master Collection

I try to install Adobe CS6 Master Collection on my Macbook, but it gives the error: "The serial number you entered is invalid. Please try again." But it is the first time that I am able to install this, because previously my software on my Macbook was not updated enough. Now I have updated it until the required software.
Does anyone know how I can solve this? I did not even got the chance to use this CS6 Master Collection and it is a present...
Thanks.

Error "The serial number is not valid for this product" | Creative Suite
http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html
To locate the serial number:
http://helpx.adobe.com/x-productkb/global/find-serial-number.html
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

Similar Messages

Serial number CS6 Master collection is invalid?

My CS6 Master collection went in Tryout mode and now the serial number entered is invalid?
How to fix this?
Thanks for your help
Tino

No not all went in trial mode. Bridge no notification but for example Indesign yes trial mode also.
With checking this I now see that Photoshop is not working anymore.
How strange all this.
What I think is very strange is that I cannot install anything from my Adobe CS6 Master collection dvd with my serial number.
Like the serial number is locked, is that possible and how to get this all working again?

Invalid Serial Number - CS6 Master Suite

Anyone else having this issue?
I believe Windows 8 updating to 8.1 may have something to do with it...

No not all went in trial mode. Bridge no notification but for example Indesign yes trial mode also.
With checking this I now see that Photoshop is not working anymore.
How strange all this.
What I think is very strange is that I cannot install anything from my Adobe CS6 Master collection dvd with my serial number.
Like the serial number is locked, is that possible and how to get this all working again?

Using 'Design Standard' serial number with 'Master Collection' download.

Hey, i was trying to download design standard, but couldnt find it with the download assistant.
The only thing i could see that was a 'collection' was the master collection.
So i asked someone on Adobe live chat wether i could just download master collection then input my design standard serial, and they seemed to think it would work.
When i enter the serial i get the following message:
"We are unable to validate this serial number for CS6 Master Collection. Please contact customer support."
not really sure what to do, will i need to downlaod design standard instead?

i think customer support missed that one.
adobe serial numbers are product specific. you can't activate a trial of one product to a full version of another product.
you need design standard cs6. here it is: http://www.adobe.com/cfusion/tdrc/index.cfm?product=design_standard
if you have a download assistant issue and need to download directly, follow all 7 steps and dl from here: http://prodesigntools.com/adobe-cs6-direct-download-links.html

Error Install Adobe CS6 Master Collection on Windows 8

So I had two errors while installing Adobe CS6 MC on Windows 8. The first was a slew of OS Requirement Not Met Errors and was able to resolve this by running the setup in Compatibility Mode as Windows 7. However, the second error is persisting and I can not resolve this. I have approx 48 "ERROR: DW062: Unable to locate folder for token SharedDocuments". I am sure this is related to the fact that, using the move feature in Windows 8, I moved the Public folder to my D drive (to save room on the SSD). All other programs install properly. How can I resolve this?
Thank-you. Below is the Install Error Log
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DR012, DW062 ... WARNING: DF012, DW029 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 48 error(s), 3 warning(s)
----------- Payload: {9254D539-549A-41DD-A7DA-251766F2B76F} Adobe Player for Embedding x64 3.3 3.3.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments
----------- Payload: {99290358-A784-4218-A7BA-954AE5F9207C} AdobeCMaps x64 CS6 4.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments
----------- Payload: {246C4B99-19F7-4475-9787-5FF8595B86D7} AdobePDFL x64 CS6 10.9.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments
----------- Payload: {B2D792AF-F407-4EFA-9A03-3F2A476146F6} AdobeTypeSupport x64 CS6 11.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments
----------- Payload: {F2F2F788-A17F-4CEC-A03C-DFB778E9D901} Adobe Media Encoder CS6 X64 6.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments
----------- Payload: {55F0AFED-606D-476A-A07A-134291002FBA} Photoshop Camera Raw 7 (64 bit) 7.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments
----------- Payload: {7CA3FAD4-7B82-473C-8207-5A283E90742A} Adobe WinSoft Linguistics Plugin CS6 x64 1.3.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments
----------- Payload: {29DB26AB-81CE-41D6-B0C9-BE15E36C87C6} Adobe Hunspell Linguistics Plugin CS6 x64 1.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments
----------- Payload: {8085C16A-3148-40B4-BC8B-12ED59C9C478} Recommended Common Fonts Installation x64 2.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments
----------- Payload: {63594DD4-0241-422A-93A5-B6530040E1C7} Required Common Fonts Installation x64 2.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments
----------- Payload: {C41A769E-27ED-44F7-8A11-F2E32F538E05} Adobe Linguistics CS6 x64 6.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments
----------- Payload: {2DAEE15D-8D47-1014-9FF6-ACA9093B5359} Adobe InDesign CS6 Icon Handler x64 8.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments
----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
WARNING: DW029: Custom Action for payload {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 wants to skip this payload. Skipping this payload.
----------- Payload: {3D46121C-A0E6-4259-B7E0-5127C218A096} Adobe SpeedGrade CS6 6.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments
----------- Payload: {CA7C485C-7A89-11E1-B2C8-CD54B377BC52} Adobe Fireworks CS6 12.0.0.0 -----------
WARNING: DF012: File/Folder does not exist at C:\New folder\CS6 Master Collection\Adobe CS6\payloads\AdobeFireworks12-mul\OEM(Seq 2141)
----------- Payload: {05E1E278-7A8D-11E1-A0B9-FC0245DB7244} Adobe Fireworks CS6_AdobeFireworks12en_USLanguagePack 12.0.0.0 -----------
WARNING: DF012: File/Folder does not exist at C:\New folder\CS6 Master Collection\Adobe CS6\payloads\AdobeFireworks12en_USLanguagePack\OEM(Seq 76)
----------- Payload: {4FAB339E-2132-434F-9376-9CD735E4C69C} Adobe Flash CS6 12.0.0.0 -----------
ERROR: DR012: Setting Registry Value Failed. Error 5 Access is denied.(Seq 151)
----------- Payload: {3289C0E8-78B9-47D4-98E5-F25BFF1CBED4} Adobe Photoshop CS6 Core_x64 13.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Bridge CS6 (64 Bit): Install failed
ERROR: DW050: - AdobeColorVideoProfilesAE CS6: Install failed
ERROR: DW050: - Adobe Encore CS6_AdobeEncore6en_USLanguagePack: Install failed
ERROR: DW050: - AdobePDFL x64 CS6: Install failed
ERROR: DW050: - Adobe Photoshop CS6 English Language Pack_x64_AdobePhotoshop13-en_US_x64: Install failed
ERROR: DW050: - Adobe Hunspell Linguistics Plugin CS6 x64: Install failed
ERROR: DW050: - Adobe InDesign CS6 Icon Handler x64: Install failed
ERROR: DW050: - Adobe Photoshop CS6 Core_x64: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe SpeedGrade CS6: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Premiere Pro CS6: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Encore CS6: Failed due to Language Pack installation failure
ERROR: DW050: - AdobeMotionPicture CS6: Install failed
ERROR: DW050: - Adobe After Effects CS6: Failed due to Language Pack installation failure
ERROR: DW050: - Photoshop Camera Raw 7 (64 bit): Install failed
ERROR: DW050: - Adobe SpeedGrade CS6_AdobeSpeedGrade6.0en_USLanguagePack: Install failed
ERROR: DW050: - Required Common Fonts Installation x64: Install failed
ERROR: DW050: - AdobeIdeaPluginCS6 x64: Install failed
ERROR: DW050: - Adobe WinSoft Linguistics Plugin CS6 x64: Install failed
ERROR: DW050: - Recommended Common Fonts Installation x64: Install failed
ERROR: DW050: - Adobe Player for Embedding x64 3.3: Install failed
ERROR: DW050: - Adobe After Effects CS6 Support: Install failed
ERROR: DW050: - AdobeCMaps x64 CS6: Install failed
ERROR: DW050: - Adobe Illustrator CS6 Core (64 Bit)_AdobeIllustrator16en_USLanguagePack_x64: Install failed
ERROR: DW050: - Adobe Illustrator CS6 Core (64 Bit): Failed due to Language Pack installation failure
ERROR: DW050: - AdobeTypeSupport x64 CS6: Install failed
ERROR: DW050: - Adobe Linguistics CS6 x64: Install failed
ERROR: DW050: - AmericanEnglishSpeechAnalysisModels: Install failed
ERROR: DW050: - Adobe Premiere Pro CS6 Support: Install failed
ERROR: DW050: - Adobe Premiere Pro CS6_AdobePremierePro6.0en_USLanguagePack: Install failed
ERROR: DW050: - Adobe After Effects CS6_AdobeAfterEffects11en_USLanguagePack: Install failed
ERROR: DW050: - Adobe Encore CS6 Support: Install failed
ERROR: DW050: - Adobe After Effects CS6 Presets: Install failed
ERROR: DW050: - Adobe Media Encoder CS6 X64: Install failed

Errors "Exit Code: 6," "Exit Code: 7"
Mylenium

Error 101 installing cs6 master collection

Getting error 101 while downloading photoshop cs6 master collection. Completely formated back to factory settings. windows 7 64.

Troubleshoot Adobe Download Assistant
Mylenium

Unable to enter serial number for Master Collection CS6 Upgrade

I recently purchased a Master Collection CS6 upgrade (from 5.5). My CS6 serial number was correctly recognised but it said it couldn't find any software eligible for the upgrade despite Master Collection CS5.5 being installed on my PC (running Windows 7 Ultimate). The screen to enter the serial number of the eligible software doesn't have Master Collection CS5.5 in the drop-down, only CS5. Using that option with my CS5.5 serial number doesn't work. I got no response to a case opened on the support site.
In order to install the CS6 software, I then installed it as a trial version. I now get reminders that I only have x days to go but there is no option to enter my serial number. I assume it thinks I've got a trial version of Creative Cloud.
Adobe Support keep closing cases raised on the spurious grounds that I haven't responded. It is they that are not responding! Anyone able to help?
Thanks in anticipation.

if the serial number has been used, you won't be able to use that serial and that's the only thing you purchased.
the installation files are free:
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Problem with serial number Adobe master collection

Well i bought the adobe master colection sc6 for school since im studying media and web design, but strangly what i got was a trail versin serialnumber that expired and i cant use my programs any more, where as i paid to get the rea deal yeat i got this
what am i to do now i dont want t owaist more money and end up getting another trail version

i really have nothing on that page, its teling me to do the axect same thing ive been doing :locate theserial number which is: xxxx-xxxx-xxxx-xxxx-xxxx-xxxx
Re-enter the serial number which ive done and
(Launch) Reinstall the product with the serial number to which i also did but got the same error thing back
what happened to the live chatt on their site where i spoke to one of the people from the site whom gave me that serial number.

Serial code CS6 Master Collection not working

Due to some previous downloads (legal) of Microsoft Office 2013, I am now experiencing the issue that my Master Collection has fallen back into a trial version and has now expired. After finally finding my serial codes it now tells me that my codes are not valid. This is needless to say,extremely irritating! I need this resolved.

You'll have to contact Customer Support by phone or chat. We can't help you with serial number issues in this forum, sorry.

Error when installing CS6 Master collection

Hi,
I had installed without any problem CS6 MC on my PC but yesterday I bought a new SSD and decided to uninstall it of my HDD in order to reinstall it on the SSD. But now I can't install it anymore as the install stops at 2% every time with this error :
Exit Code: 34
Summary
- 1 fatal error(s), 0 error(s), 0 warning(s)
FATAL: Payload '{0A1E2FE2-B2AD-42F4-9C74-641853FB093A} Photoshop Camera Raw 7 6.0.98.0' information not found in Media_db.
I have tried to reinstall it thousand times.
I already have found two spanish topics in this forum but the solution given doesn't work for me as it is "Uninstall the ACR 7.1 Beta." and I don't have any adobe software on my PC anymore. I tried to clean my registry and all that but I'm not very good at it and I don't want to do something wrong.
Thank you.

Well that was what I did yesterday (I'm in GMT+2). Therefore a tried the installation another time today and it failed again.
http://www.mediafire.com/?obukjt9z8w7wss8
Whenever I tried the installation, I also noticed that Photoshop won't install so it might be related. Here is a screenshot :
http://www.zupmage.eu/up/1338111910.png
And it says that there is a previous installation of Photoshop which is either incompatible or preliminary, and that in order to install PS I have to uninstall the other version. But the thing is that I don't have any other version and that my registry don't show any sign of it. So I don't know how the installer knows if I have another installation but that might help.

Trial version of CS6 Master Collection keeps asking me to validate a serial number.

I downloaded the trial version of CS6 Master Collection for Windows. I installed it as a trial on a 64 bit windows machine. When I try to run any application, I am asked to validate a serial number even though none has ever been entered. I uninstalled, rebooted, downloaded and ran the latest version of the Adobe Cleaner and rebooted. I reinstalled and I am still being asked to validate a serial number. There have been registered versions of Photoshop CS 5 and CS5,5 on this machine, as well as a trial version of Photoshop CS6. I have tried everything I know. Help please?

Hi,
Can you please verify:
It shows Validating Serial Number screen on every launch.?
Does it hang their or shows an error?
If it shows an error then on next screen does it prompt for entering new serial Number?
Can you please send oobelib.log (in %temp% in windows and /tmp in Mac) so that I can help you in a better manner.
-Priyank

Hello my name is Vittorio about 2 years agoi've bought an student teacher licensed cs6 master collection, which worked quite well until recently. I don't know why but now it quit working, and keeps asking for my serial number. When i enter my serial numbe

Hello my name is Vittorio. 2 years ago i've bought the CS6 master collection which has worked perfectly until recently.
Now i keep getting the question to enter my serial number and when i do that i get the Invalid reaction. But it is the same number that worked before! What can i do to make CS6 work again?

Hi Vittorio,
We would like to know if you have re-installed your product on this machine. We would also like to know your OS version.
Meanwhile, try:
Error "The serial number is not valid for this product" | Creative Suite
Invalid serial number error
Error "Invalid serial number" | Acrobat 9 | CS4
-Atul Saini

Hi, I just installed CS6 master collection from order history and when I try to enter Serial Number it tells me that: Serial number you provided is valid, but qualifying product can not be found on this computer. Then it gives me options under drop down m

Hi, I just installed CS6 master collection from order history and when I try to enter Serial Number it tells me that: Serial number you provided is valid, but qualifying product can not be found on this computer. Then it gives me options under drop down menu but Master Collection CS6 is the only one not appearing in a drop down menu.

Your CS6 must have been purchased as an upgrade. What it is asking you to select/provide is the name/serial number of the previous version you purchased that qualifies you to install and activate the CS6 upgrade version... this would be likely be one of CS3 thru CS5.5.
Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html

My CS6 Master Collection has reverted to a trial version even though I have a serial number registered.

So recently, my Adobe CS6 Master Collection has reverted to a trail version for some of the programs. I've received this collection from my school and registered with Adobe to ensure that the install and download was legit. However, even though I input my registered serial number to license the software that I own, it does nothing. What exactly is going on?

Hello,
in this case I would use Adobe's Chat to talk to an employee.. Click through http://helpx.adobe.com/contact.html and if "open" please use chat, I had the best experiences.
Hans-Günter

I have CS6 master collection. After update from Windows7 it didn't work. When I try to install again, it says the serial number is invalid. What to do?

I have CS6 master collection. After update from Windows7 it didn't work. When I try to install again, it says the serial number is invalid. What to do?

Please refer to the steps in Re: cs6 serial suddenly invalid.
It should help you.
Regards
Rajshree

Error serial number CS6 Master Collection

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