Error: Service process cannot be confirmed due to its status

Hi Experts,
we want to create a Service Notification (BUS2000117) as a follow-up document of a service order (BUS2000116). The problem is that we receive the following error:
Service process cannot be confirmed due to its status
*Diagnosis*
You cannot enter a confirmation for the service process due to its status.
*System Response*
To enable you to enter a confirmation for a service process, it must be released and may not yet have the status Closed .
*Procedure*
Check the service process status and if necessary, change it.
How can i shut off the control of the status as we need to create service confirmation of service orders which are still in process. Is there any customizing?
Best Regards
Oliver

To solve the problem without using the note it is possible to change customizing.
Customer Relationship Management -> Transactions -> Status Management -> Define Status Profile for User Status:
In Transaction Control is has to be assigned the Business Transaction 'To be distributed' to the relevant status.
Afterwards the service notification can be created without problems.

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