ERROR SINCRONIZACION DESKTOP MANAGER 6.1.00.35

Hola: Yo tengo una BB 9300 y he instalado DManager 6.1.00.35 en XP SP3
He desinstalado, reiniciado e instalado nuevamente el programa.
He realizado cada uno de estos pasos ARTICULO
Podrian decirme que hacer o el es el Desktop manager que tiene problemas.
Gracias.Micchello
[Hello: I have a BB 9300 and I installed SP3 on XP 6.1.00.35 DManager
I uninstalled, rebooted and reinstalled the program.
I made each of these steps ARTICLE
Tell me what to do or is the desktop manager that has problems.
Thank you. Micchello.]

Since I can't duplicate this problem on my PC what about running the DM on your PC and not connecting your Storm.
When the DM is open go to 'Tools' and select 'Desktop Options' and make sure none of the boxes are selected and then try "Restore Default Settings" which should select these locations:
My Documents\BlackBerry\Backup
C:\Documents and Settings\Owner\Application Data\Research In Motion\BlackBerry Desktop
Now plug in your Storm. Is it still trying to make a backup? If 'yes', hopefully ViciousFerret (BlackBerry Technical Advisor) will notice my improper response and will advice you better. Just trying to help and get his attention....
Another way to get attention and a (quick?) answer is to tweet to the Twitter account @BlackBerryHelp. Haven tried it but red about it.

Similar Messages

Sync: Multiple Instance Error Causes Desktop Manager to Fail

I can no longer sync my Outloook calendar with my Bold 9650 using Desktop Manager 6 (bundle 3084). I failed multiple times, rebooted each device and tried again but still receive the same error. Error is a message from Windows that Desktop Manager has stopped working. The last few entries in the log indicate:
08:55:35.962 Sync information for application 'Calendar' in translator 'Outlook' --
08:55:35.962 Number of newly added records since last sync (New): 482
08:55:35.962 Number of records modified since last sync (Modified): 0
08:55:35.962 Number of records deleted since last sync (Deleted): 0
08:55:35.965 Performing two-way sync
08:55:35.966 ERROR: Multiple instance error. Remove a recurring instance or exception on (11/8/2011).
08:55:35.966 ERROR: Multiple instance error. Remove a recurring instance or exception "Bi-weekly Leadership Team Call".
I saw an entry in the Outlook calendar related to the error, but not in the BB calendar, and deleted it but this did not resolve the problem. At this point, I cannot get DM to complete synchronization. Has anyone else experienced this and identified a resolution?
thanks,
eric

Hi Eric,
Did you manage to resolve this? I have the same error and cannot get DM to complete the sync.
Thanks,
Johann

Runtime Error with Desktop Manager Sync

When configuring the syncing options for my Blackberry 8800 World Edition in Desktop Manager 5.0 on Vista Business, I encounter the error "A session of that type has not been started." This occurs when attempting to configure any of the sync applications with MS Outlook 2007. I really need to be able to sync my Blackberry with my computer, as my contact list changes from both directions. Thank you very much, I hope someone has an answer!
Solved!
Go to Solution.

Hi!
I thought you might not open a thread!
Look at these articles and see what's relevant, and then we can talk about it, OK?
Thanks,
Bifocals
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software Most important.
KB14346 Prevent BlackBerry Desktop Manager from starting automatically when the computer starts
KB03872 Invalid command line parameters error when starting BlackBerry Desktop Manager
KB14165
"Error 1500. Another installation is in progress. You must complete the
installation before continuing this one." occurs when installing
BlackBerry Desktop Manager
KB13187 How to uninstall or modify BlackBerry Desktop Manager on Windows Vista
KB13801 "Unknown Error Reported" appears when configuring synchronization in BlackBerry Desktop Manager
Click Accept as Solution for posts that have solved your issue(s)!
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Error with Desktop Manager synchronization - won't let me set up synch settings

I have a new PC laptop and want to set it up to synch with my old Blackberry 8310 Curve just like it used to do with the old laptop.
I downloaded the latest Desktop Manager software (version 6.0.0.40) and am trying to set up the synchronization settings, but am not able to. I called Microsoft to see if there was any problem (I'm using Office 2010), and they said I'd need to talk to Blackberry.
Here's what's happening:
I connect my Blackberry to my PC laptop.
I open Desktop Manger 6.0.0.40.
I choose "Organizer" from the left-hand menu, and then "Configure settings."
I get a setup pop-up window that asks me to configure Calendar, Tasks, etc. in turn by checking the box.
I check a box, for example "Calendar Setup" and choose Outlook from the list of programs.
I click "next" and then choose "two-way sync."
I click "next" and get a pop-up error message with title "Intellisync" that reads: "The operation terminated unexpectedly."
This happens for every type of content I check (calendar, tasks, address book....).
Can anyone shed some light on this? I'm anxious to get my Outlook useful again and to have my data synching back and forth!
Thank you in advance!
Solved!
Go to Solution.

Hey elizabethdw,
Thanks for the reply.
To fix this issue, attempt to do a detect and repair in Microsoft Outlook. Which is done under Help>Office Diagnostics.
Save your PST information just to cautious!!! To do this: File>Import and Export>Export to a File>Personal Folder File, then save this file to somewheres where you can find it.
If that does not resolve the issue, perform a clean uninstall of Microsoft Office, and re-install only the full version, restart the computer afterwards, and then attempt to setup the synchronization.
I look forward to your reply.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Error installing desktop manager

I downloaded the latest version of Desktop Manager (v. 5.0) to upgrade from v. 4.3.0.17. When the software began installing the following error shows: "Can't create output file: Autorun.inf".
I'm using Windows XP Professional.

Strange. I looked but didn't see that error in the knowledge base.
Have you tried rebooting?
Are you the Administrator on the account? Can you try to log into another account on the PC and try installing the software?
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.

Blackberry Electron 8800 JVM 102 Error Blackberry Desktop manager help

My blackberry got the JVm 102 error and i found out how to fix it using Blackberry Desktop manager, but i do not know which verson of blackberry Desktop manager i need, can any one help. thanks in advance -mike

Yes. Before you connect your device
go to options > advanced options > service books > scroll to Desktop (SYNC) and hit menu > delete
Run your sync on your PC, then go back to service books, hit menu > undelete. You will be good to go.
If you are the original poster (OP) and your issue is solved, please remember to click the "Accept as Solution" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the Star on the left of their post.

Installation and Connection Error with Desktop Manager and Curve 3G

I just installed Desktop Manager 6.01 and then tried connecting my Curve 3G to the system using the accompanying USB cable.. But there was a connection error.. so i did a bit searching on the net and went to (http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB00125) which gave me a solution to install m\y driver.. But when i try to manually install my driver, it shows an error "THE SERVICE CANNOT BE STARTED, EITHER BECAUSE IT IS DISABLED OR IT HAS NO ENABLED DEVICES ASSOCIATED WITH IT" now the USB is working because my phone is being recognised by the laptop and moreover in the device manager od my Vista, Blackberry is being shown... I cn see in drivers that Drivers have been installed but the drive Information such as Version, date is not available and the driver is unsigned...
Can someone tell me what exactly might the problem?? any reply will be appreciated..

I encountered the same issue, Not sure if you'll have the same results, but all i did was enable windows updates, and did an automatic driver update from the web (as in from windows updates) and after a reboot, all was back to normal.
hope that helps,

8330 Error Message: Desktop manager has encountered a problem and needs to close

I have installed Desktop Manager and had success synching my new 8330 with Outlook 2007 (on XP). Next time, though, it crashed. I uninstalled/reinstalled, it seemed to work once, now always crashes. I do have recurring appointments with reminders and have heard this might be the problem; is there a workaround? I also disabled the option to synch up past appointments w/no luck. Thx.

Hi. I did get my problem resolved after an hour or so on the phone w/the Blackberry folks, but I'm not positive what the problem is/was. I once again uninstalled the desktop manager, but also deleted the Intellisync folder completely. Then I reinstalled it and it worked...and has continued to work just fine for the past four days. I don't really know what "fixed" it, but just thought I'd say the issue has been resolved. Thanks.

Script error for desktop manager...

everytime i go to install version 4.3 for my pearl it runs into a script error and the installation fails... does anyone know what this means??? thx for your help

Hi caesar
Could you post the error please, and your version of windows. If it's a vbscript error try this.
Cheers!

Error Synchronizing Calendar using Desktop Manager 4.7, Outlook 2003, on the Storm

I just installed Desktop Manager on my PC (Windows XP).
Contacts sync fine.
Calendar does not sync:
"Reading Device Calendar" goes fine.
"Processing Device Calendar" goes fine.
"Reading from MS Outlook Calendar" is where the error happens:
Desktop Manager begins reading the 988 Outlook items and consistently stops at item #227, with one of two error messages:
1) "Intellisync, Unknown Error Reported" or
2) "Operation Terminated Unexpectedly."
I followed directions for:
How to turn on advanced logging for Intellisync due to BlackBerry smartphone synchronization failureat
http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB01451&slic...
This operation required that I modify the iloptcfg.cfg file.
Still no luck. any suggestions?
Solved!
Go to Solution.

there is a method involving enabling detailed logs on the Desktop Manager. Then it will give information about that 227th item. check the forum or th public knowledge base (click on the "SUPPORT" button on top of the present page)
if I were you, I'd just wipe the calendar database on the device, do the sync, and when it stops : open the calendar on the device and see the last event synchronized. it should be the 226th.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Desktop Manager 4.5 / 4.6 - Intellisync Error 0X3B21

I continue to get this error when trying to sync my 8330 with Desktop Manager 4.5 or 4.6.
Setup:
Phone: Verizon 8330 OS v.4.3
Computer OS: XP Pro w/ SP3
Syncing with: Outlook 2007 via USB
I have tried:
Resetting the sync configuration
Battery pull and system reboot
Uninstall / reinstall of DM 4.5 and 4.6
Making sure I have admin rights to the machine and/or Registry keys noted in other docs.
Deleting the Intellisync folder
I'm pretty much at a loss here and don't know what can be causing the issue.
2 things that have been noted:
1) When exiting either DM or Redirector, I get a system error asking to report the problem to Microsoft
2) In DM it does not seem to be getting my email address from my MS Outlook Profile because I need to enter the address maually and check the "Override" box before Redirector will forward emails other wise it says "No Desktop Address"
Please help if you can.....

pmelland wrote:
Datalux, did you ever find a solution to the 0x3B21 error on desktop manager software? Please let me know
Note -- please edit your post and remove the personal information...not allowed per the TOS of this site.
Here are 2 KB's that may be relevant.
http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB17307&slic...
http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB17365&slic...
Occam's Razor nearly always applies when troubleshooting technology issues!
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Error message can not download desktop manager

my laptop os vista home premium i uninstalled the desktop manager ,when i downloaded and tryed to reinstall the softwear i get this message Error 1723 There is a problem with this windows installer package.A DLL required for this install to complete could not be run.Contact your support personel or package vendor Action RepairRimUsbDriverNT.191E2coc_5A62_43E3_B035...please hep

The mini says it has 869gigs of free space.
I am totally confused. You posted in the iMac forums. If your problem is with an iMac, we need to know what your iMac shows as to how much space you have left and how large your HD is. This info can be found in Disk Utility and/or at the bottom of a Finder window among other places.

Remote Desktop Management service not starting. service-specific error: %%2284126209 - Event ID: 7024

Hi Forum members,
We have a client that has intermittent issues with RDS on a 2012 R2 server.
As an overview of the environment, the client has a single VMWare host support 2 x Windows 2012 R2 VMs one is the File/Print/Email server and the 2nd is the RDS server used to allow the client to run MYOB Enterprise. Both servers have the AD DS role and
DNS roles amongst others.
The 1st issue is that the RD Connection Broker shows the error: "The server pool does not match the RD Connection Brokers that are in it. and then "1. Cannot connect to any of the specified RD Connection Broker servers".
The above issue seems to be caused by the RDMS service not starting. When you attempt to start it, the service stops and the error in the title is logged in the "System" event log. Full transcript below:
Log Name:      System
Source:        Service Control Manager
Date:          21/01/2015 4:50:32 PM
Event ID:      7024
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      intentionally removed.local
Description:
The Remote Desktop Management service terminated with the following service-specific error: %%2284126209
Event Xml:
<Event xmlns="
<System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7024</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2015-01-21T05:50:32.129949400Z" />
    <EventRecordID>53721</EventRecordID>
    <Correlation />
    <Execution ProcessID="568" ThreadID="12436" />
    <Channel>System</Channel>
    <Computer> intentionally removed.local</Computer>
    <Security />
</System>
<EventData>
    <Data Name="param1">Remote Desktop Management</Data>
    <Data Name="param2">%%2284126209</Data>
    <Binary>520044004D0053000000</Binary>
</EventData>
</Event>
In addition in the "Application" event log, the following error is logged:
Log Name:      Application
Source:        MSSQL$MICROSOFT##WID
Date:          21/01/2015 5:24:47 PM
Event ID:      18456
Task Category: Logon
Level:         Information
Keywords:      Classic,Audit Failure
User:          NETWORK SERVICE
Computer:      intentionally removed.local
Description:
Login failed for user 'NT AUTHORITY\NETWORK SERVICE'. Reason: Could not find a login matching the name provided. [CLIENT: <named pipe>]
Event Xml:
<Event xmlns="
<System>
    <Provider Name="MSSQL$MICROSOFT##WID" />
    <EventID Qualifiers="49152">18456</EventID>
    <Level>0</Level>
    <Task>4</Task>
    <Keywords>0x90000000000000</Keywords>
    <TimeCreated SystemTime="2015-01-21T06:24:47.000000000Z" />
    <EventRecordID>4228336</EventRecordID>
    <Channel>Application</Channel>
    <Computer>intentionally removed.local</Computer>
    <Security UserID="S-1-5-20" />
</System>
<EventData>
    <Data>NT AUTHORITY\NETWORK SERVICE</Data>
    <Data> Reason: Could not find a login matching the name provided.</Data>
    <Data> [CLIENT: <named pipe>]</Data>
    <Binary>184800000E0000001F00000055004E0047004500520045005200410055005300530056005200300033005C004D004900430052004F0053004F0046005400230023005700490044000000070000006D00610073007400650072000000</Binary>
</EventData>
</Event>
I have been attempting to resolve these errors for some time, without success. I have read the many KBs and forum entries related to the above and applied a number of the suggested fixes, including the one which suggests to add the NT SERVICE\ALL SERVICES
to the "Logon as a Service" in the "User Rights Assignment" of the "Default Domain Policy" which is linked to the domain level, that both servers are objects of.
My question to the forum is, can anyone come up with a solution to resolve the above issues and all the RDMS service to start which will then hopefully resolve the broker error?
Regards,
David West.

Hi David,
If virtual machines on the server are Windows Server 2012, then it is not supported to install Remote Desktop Connection Broker on a Domain Controller.
More information for you:
Remote Desktop Services role cannot co-exist with AD DS role on Windows Server 2012
http://support.microsoft.com/kb/2799605/de
Guidelines for installing the Remote Desktop Session Host role service on a computer running Windows Server 2012 without the Remote Desktop Connection Broker role service
http://support.microsoft.com/kb/2833839
If the VMs are Windows Server 2012 R2, I suggest you install RDS on a separate machine to see if the issue persists.
Best Regards,
Amy
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Error message downloading BB Desktop Manager

For some reason I get a constant error message (not defined) when trying to download BB Desktop Manager.
Any advice ?

What version are you trying to download? V.5?
Try from here:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
1. If any post helps you please click the below the post(s) that helped you.
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Error when updating Playbook OS version via Blackberry Desktop Manager

Greeting,
I have a batch of old playbooks which having the stack charging issue, but I found that I can update the OS to the newest version (2.1.0.1917) via Blackberry Desktop Manager, then the charging algorithm will be changed to the updated one and go over this dead battery issue. I was able to do so successfully in the past week smoothly on several devices.
But since this Monday, the Desktop Manager is saying "An updated Blackberry Desktop Software component must be installed before you can continue" when downloading the Desktop software and will appear "There was an error updating your software, an error has occurred while downloading the Blackberry Desktop Software.Please try again." and preventing the process. Seems there are some change on the server side starting this week which has caused this problem, but there's no error code to locate the exact issue.
I tried on 2 different computers as well as completed uninstalling and re-installing the Desktop manager, also tried to disable the automatic update as been advised in some threads. So no clue how to deal with it for now. It will be highly appreciate if some one can share some idea.
I've attached the step by step screenshots for reference, where you can find here:
http://forums.crackberry.com/blackberry-playbook-f222/error-when-updating-playbook-os-version-via-bl...
Thanks,

BLock wrote:
Sorry I can not help you with your problem but perhaps you can help me.
Can you advise where I can find info on "disable the automatic update"?
just ignore the update if you dont want it on the playbook
for reloading the OS
First I would like you to do a Back Up of your PlayBook using your computer and BlackBerry Desktop Software.
This can be downloaded for free from http://us.blackberry.com/apps-software/desktop/
After the Back Up is complete I need you to unplug your PlayBook and then push and hold down the Power Button until the unit Force Powers Off.
Now, while Desktop Software is still open on your computer and the PlayBook Powered Off, Connect the PlayBook to your computer.
You should see and error screen from Desktop Software pop up that has the options to Retry, Update, or Cancel.
QUICKLY choose the Update option.
This will erase all the information off of your PlayBook and Re-Write the Software back onto it. Once it's complete your PlayBook will need to go back through the setup wizard, and you can then perform a restore using Desktop Software to return your information. The only thing that won't come back after the restore are the apps that you downloaded from App World but they can be easily Re-Installed using the My World feature in App World.
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
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ERROR SINCRONIZACION DESKTOP MANAGER 6.1.00.35

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