Error "Sorry, something's wrong. We can't find a mobile number for this account"

Hi, I received a Summer SIM yesterday (the 100GB/month SIM) and put it into my iPhone 4S. I registered with the EE website and received the verification text, all good so far... When I go to top-up my account online with £10 it comes up with a red error message at the top of the screen: "Sorry, something's gone wrong""We can't find a mobile number for this account. Please associate one with it" screenshot:http://i.imgur.com/nt4Q5sA.png Yet despite this if I look in "my account" it lists my account number and mobile number ( https://myaccount.ee.co.uk/my-account/ ) I tried topping up anyway (despite the red warning) but it just gave me an error at the end ("TOP UP MY DEVICE - ERROR") I also tried going via http://ee.co.uk/ee-and-me/top-up-pay-as-you-go but again I got an error I don't have any credit on my new SIM so I can't call and pay 25p to speak to someone - are there any mods/customer service people on the board that can sort out my account? This is not a great start to using the EE network :/

Hi, thanks for the reply Some other responses to the same question posed on the forum have been replied to by a mod asking the original poster to PM them (and I assume they were able to fix the problem?) >>Did you set up this a/c separate from any other a/c's you may have? No - this is the only EE account I have, created it last night and verified the mobile number by text.  >>No one here can have access to your a/c. You need to phone EE. The problem is to speak to someone you need 25p credit on your SIM (which you won't have if you're a brand new customer wanting to top up for the first time) I've found a mobile number for customer services (07953 966250) on the forum that I called from a different mobile and after 15minutes on the phone they have now topped up £10 on my account. I checked and the red warning no longer appears on the top up page. I'm still waiting to see if the "SUMMER100" promo has been properly applied and if the " STOP PACK" / "YES" works, but at least I am now over the first hurdle.   

Similar Messages

  • Where can i find the serial number for this software?

    heyyy alll where can i find the seriall numberr??

    Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate
    Some general information
    http://www.adobe.com/products/creativecloud/faq.html
    http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
    http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
    what is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
    Cloud Getting Started https://helpx.adobe.com/creative-cloud/topics/getting-started.html

  • DW CC: Can't find a valid editor for this file extension

    Hi,
    I am using dreamweaver cc for 1 month now. I have been having difficulty opening .asp file.
    In the File panel, when i click on one of the asp files, the error message is 'Can't find a valid editor for this file extension'.
    To solve this problem, I will right click on the file and choose Open with > Dreamweaver.
    However, this is very inconvenient. Someone pls help!

    You can configure that in your Operating System.  In my version of Windows XP, open any folder and  select TOOLS/FOLDER OPTIONS/FILE TYPES then scroll to the asp file type and select DW as the editor.

  • Can't find a valid editor for this file extension

    When I try to open access from within Dreamweaver I get this
    error message.
    Can't find a valid extension for this file extension
    I have MSACCESS showing in Edit > Preferences > File
    Types Editors
    Many Thanks for any help
    John

    Support for ColdFusion and other databases were removed from DWCC. You can add them back with the Legacy Extension, or adding a paid extension from DMX Zone...
    About 1/2 way down this page for the legacy extension: http://blogs.adobe.com/dreamweaver/
    It's a paid extension, but adds back a lot of the things that were removed...
    http://www.dmxzone.com/go/22072/dmxzone-database-connector-php

  • I can't find my serial number for my lightroom 5 i bought online

    I can not find my serial number for my lightroom 5 i downloaded and i need it for some reason when i did the latest update now its asking for my serial number

    https://helpx.adobe.com/x-productkb/global/find-serial-number.html
    May I suggest that you develop a method of storing your ALL of your serial numbers (and other important data) so that you can find them when you need them? After all, you paid money for this.
    By the way, if you downloaded the Creative Cloud version of Lightroom, that's the wrong version and could cause this problem. You want the standalone version of Lightroom: http://www.adobe.com/downloads/updates.html

  • HT204266 My iPad (version 1, IOS 5.1) has quit connecting with the store. I am unable to update or buy any app. I did a reboot and a reset with deleting the data. I can not find anything in support for this problem. Any help will be appreciated.

    My iPad (version 1, IOS 5.1) has quit connecting with the store. I am unable to update or buy any app. I did a reboot and a reset with deleting the data. I can not find anything in support for this problem. Any help will be appreciated.

    My iPad (version 1, IOS 5.1) has quit connecting with the store. I am unable to update or buy any app. I did a reboot and a reset with deleting the data. I can not find anything in support for this problem. Any help will be appreciated.

  • How can I find my serial number for Adobe Acrobat 11. I got a new iMac and I don't want to use the new version at £18.00 per month. I don't need it. Thank you

    I used to use CS5 and I want to use the Acrobat version on my new iMac.
    How can I find my serial number for Adobe Acrobat 11.  I don't want to use the new version at £18.00 per month. I don't need it. Thank you

    Hi Anthony Aduhene
    Please refer : Find your serial number quickly

  • How can I find the serial number for my creative suite CS6 I bought it from a store.

    How can I find the serial number for my creative suite CS6 I bought it from a store.

    https://www.adobe.com/account.html for serial numbers or subscriptions on your Adobe page... or
    Lost serial # http://helpx.adobe.com/x-productkb/global/find-serial-number.html

  • How can I find the serial number for my stolen iPad that's associated with my apple ID ?

    How can I find the serial number for my stolen iPad that's associated with my apple ID ?

    If you registered it with Apple check your registered items at Your Support Profile for Registered Purchases. Also, see iOS- How to find the serial number, IMEI, MEID, CDN, and ICCID number.
    What To Do If Your iDevice Is Lost Or Stolen
    If you activated Find My Phone before it was lost or stolen, you can track it only if Wi-Fi is enabled on the device. What you cannot do is track your device using a serial number or other identifying number. You cannot expect Apple or anyone else to find your device for you. You cannot recover your loss unless you insure your device for such loss. It is not covered by your warranty.
    If your iPhone, iPod, iPod Touch, or iPad is lost or stolen what do you do? There are things you should have done in advance - before you lost it or it was stolen - and some things to do after the fact. Here are some suggestions:
    This link, Re: Help! I misplaced / lost my iPhone 5 today morning in delta Chelsea hotel downtown an I am not able to track it. Please help!, has some good advice regarding your options when your iDevice is lost or stolen.
      1. Reporting a lost or stolen Apple product
      2. Find my lost iPod Touch
      3. AT&T. Sprint, and Verizon can block stolen phones/tablets
      4. What-To-Do-When-Iphone-Is-Stolen
      5. What to do if your iOS device is lost or stolen
      6. 6 Ways to Track and Recover Your Lost/Stolen iPhone
      7. Find My iPhone
      8. Report Stolen iPad | Stolen Lost Found Online
    It pays to be proactive by following the advice on using Find My Phone before you lose your device:
      1. Find My iPhone
      2. Setup your iDevice on iCloud
      3. OS X Lion/Mountain Lion- About Find My Mac
      4. How To Set Up Free Find Your iPhone (Even on Unsupported Devices)

  • Dreamweaver CC and Windows 8.1 - Can't Find A Valid Editor For This File Extension

    Was running the latest version with no issues and then I loaded Office 2013 .. Now when I am in the remote site and try to double click on a .cfm file, I get a dialog box..Can't Find A Valid Editor For This File Extension..
    I tried the support chat and they said Dreamweaver support was not available, try again later???
    So I thought I would reinstall the CC version and now I can see the Dreamweaver icon next to the files but still ... can't open the file..
    Any assistance would be appreciated?
    Leo

    The issue is only in Windows 8.x where when Dreamweaver CC is installed, it is not able to turn on the file type associations by default.  The workaround for now is to manually add the extensions both within Windows and then within Dreamweaver CC itself.
    Go to Control Panel > Programs > Default Programs > Set Your Default Programs and select Dreamweaver CC and then select 'Choose defaults for this program' and Select All or the extensions you want to open in Dreamweaver CC
    Start Dreamweaver CC and go to Edit > Preferences > File Types/Editors and add '.cfm .cfc' to the extensions and then add C:\Program Files (x86)\Dreamweaver CC\Dreamweaver.exe then click on Apply and Close
    That should be it.
    James

  • Where can I find the serial number for LOGIC PRO from the AppStore

    Please help me:
    Where can I find the serial number for LOGIC PRO from the AppStore?
    I bought and downloaded the application, now it asks me for the serial number but I didn't not receive it or can find it.

    My understanding is that if it was purchased throught the App Store, then there is no requirement for a serial number. At which point does it ask you for the serial?

  • I lost my serial number for photoshop elements11 and premiere elements 11 combo.  how can I obtain a serial number for this program?

    I lost my serial number for photoshop elements11 and premiere elements 11 combo.  how can I obtain a serial number for this program?

    If you registered the software you should be able to find the serial number thru your Adobe account online.
    To locate the serial number:
    http://helpx.adobe.com/x-productkb/global/find-serial-number.html

  • Where can I find the serial number for installation

    Where can I find the serial number for installation on a photoshop subscription?

    It specifically asks for a serial number to be put into a box. Any thoughts?
    Thanks!!
    Date: Tue, 11 Dec 2012 05:33:37 -0700
    From: [email protected]
    To: [email protected]
    Subject: Where can I find the serial number for installation
        Re: Where can I find the serial number for installation
        created by Rave in Downloading, Installing, Setting Up - View the full discussion
    Hi memorse414414, Your Adobe ID will suffice for activation. For subscription, the installer would validate from the server using your Adobe ID.
         Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/4911902#4911902
         Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4911902#4911902
         To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/4911902#4911902. In the Actions box on the right, click the Stop Email Notifications link.
         Start a new discussion in Downloading, Installing, Setting Up by email or at Adobe Community
      For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

  • Can't find my serial number for Photoshop Elements 9

    Can't find my serial number for Photoshop Elements 9 which I purchased in a bindl with Premiere Elements two years ago. Now, after reinstalling Windows on my desktop I need to register my Adobe products again. They were bought by Internet. No disks or boxes. In My Adobe account there is the serial number for Premiere Elements and nothing about Photoshop Elements. How can I get my purchase again?

    please contact adobe support they will help you
    http://helpx.adobe.com/in/contact.html?product=photoshop-elements&topic=activating-my-prod uct-or-serial-number-issues

  • I can't find the serial number for Dreaweaver.. I download it from Adobe website

    I can't find the serial number for Dreaweaver.. I download it from Adobe website

    Are you a Creative Cloud subscriber?  No serial number is required if you're paying monthly.
    If not a Creative Cloud subscriber, please tell us which version of DW you downloaded and what your stumbling block is.
    Nancy O.

Maybe you are looking for