Error: "Sorry, we are unable to log you in".
In the Adobe Exchange Panel of Photoshop Cs6 (MAC), whenever i try to download a extansion, or when i click in "my stuf", it says "Sorry, we are unable to log you in", and below there's a button "Sing in". Nothing happens when i click in this button.
Please, help me!
Do you have a full verison of Photoshop or are you using a trial version? When you installed Photoshop, you should have been asked for a signin using your adobeID. Di this happen and were you able to sign in sucessfully.
Adobe Exchange using Adobe's Indentity Management System and tries to log you in using the same credentials as what you used to login to you Photoshop. That calls seems to be failing. Ideally when you click sign in, the Adobe Application Manager sign in screen should appear prompting you to sign in.
Are there any other setting on your system that could be conflicting? If you were part of any prerelease program and created an AdobeID using that Identity Management system, there might be a conflict.
Let us know a bit more of your setup and we can try to help you out here.
Thanks
Adobe Exchange team
Similar Messages
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"Sorry, we are unable to log you in" message when trying to purchase a product. Any help please?
I am trying to purchase (or even use a trial version at least) a product in extension manager and it gives me "Sorry we are unable to log you in" message no matter how many times I press "Log in" button.
Would appreciate any help pleaseHi Alwaysadobe,
Glad to hear that you have solved the problem. We also got the help from Adobe Exchange team. They gave the steps below for this issue. If you have any other problems, please let us know. Thanks.
Xiaoyi
========================================================================================== ============================
If the user has already created a new AdobeID and tried to deleted file at the Application Support/Adobe/opm.db and it is still not working he should try this.
you could suggest that the user closes all applications and Repair Disk Permissions on OSX:
2. Open Disk Utility, located at /Applications/Utilities/Disk Utility
3. Select your startup disk on the left of the Disk Utility window
4. Select First Aid from the tabs
Click the "Repair Disk Permissions" button
It is always a good idea to run Repair Disk Permissions on OSX after an update, say from 10.8 to 10.8.x.
On Windows he can Run sfc /scannow In the command prompt.
1. Type sfc /scannow and hit Enter.
He could also try and disable any 3rd party firewall, antivirus programs. I hope this helps. -
Sorry, we are unable to log you in. Please try again later
Hi there,
I see a few posts are online over the last year relating to this issue, but as far as I can see there are none that have a definitive answer - that's a bit shocking.
So I need to install the server behavior extension to DW CC and to do this I either need a direct download link for the extension (which there doesn't seem to be) or download it using Adobe Exchange.
However, as soon as I try to commence download or go to My Stuff in the DW Adobe Exchange panel, I get the infamous "Sorry, we are unable to log you in. Please try again later". It still didn't work later.
This is a fully registered version of DW CC, only recently installed. AdobeExchange V1.1.0
Please help.
Thanks,
MarkHi Mark,
Thanks for getting in touch. You're correct that this issue has affected others in the past, however the root cause has always differed on a case-by-case basis - hence why there hasn't been one definitive resolution on this issue.
So that we can work out what is going wrong in your particular case, could you please email me (fgregor at adobe dot com) with the following log file?
On Windows:
C:\Users\<username>\AppData\Roaming\Adobe\Exchange\adobeexchange.log
On Mac:
/Users/<UserName>/Library/Preferences/Adobe/Exchange/adobeexchange.log
We'll do our best to get to the bottom of this as quickly as we can.
Best wishes,
Fraser -
You are unable to log in to the user account at this time
I am facing this problem for some time now. Can anyone give some hints?
By the way. Excuse me for my English. I am not a native speaker.
I have a MacMini with Snow Leopard Server (10.6.7 since yesterday) wired to two iMacs (10.6.7), two PC's running Windows and a Time Capsule/Airport (7.5.2) which is wirelessly connected to a MacBook Air (10.6.7), iPad and iPhone.
The PC's use file sharing (SMB) which works fine.
The Server has some network accounts. Home dir is on the server.
At one iMac, I can log in to a network account. E-mail, iCal on Server, sync with iPad and iPhone. Works fine.
At the second iMac, I can NOT log in to any network account. Window shakes, saying "You are unable to log in to the user account at this time" and "Logging in to the account failed because an error occurred". In Terminal window, I can reach /Network/Servers/do.main.name/Users. Using the Finder, I can access all my files. If I shut down the first iMac, I can log in.
At my MacBook, I can not log in to my network account. In Terminal window, I can Not reach /Network/Servers/do.main.name/Users. I get "Users: Host is down". But using Finder, I have access to all my files. Shutting down both iMacs doesn't help. Airport settings see to be correct.
Where do I have to look. On the Server side? Using Server Admin and Workgroup Manager (from any client) I can not see anything strange. In WGM, multiple login for the network accounts is enabled. I even have Guest Access enabled for AFP (both in the sharepoint and in AFP settings).
Anyone?
Gr. BarendSolved.
see: http://discussions.apple.com/thread.jspa?messageID=13288063�
Gr. Barend -
Attempting to restore Iphone 3 to factory deafalut, to finish "unlocking" the Iphone 5.
Moving the phone from one cellular carrier to another (in this case Rogers to Bell in Canada).
Rogers "unlocked" the phone on their end for $50.00, sent an email to Apple requesting serial # to be released from their network, and to provide "unlocked" status.
Next step was to restore phone to "factory default" in I tunes, and wait for phone to reset and show "unlocked" status.
Upon phone resetting in Itunes, after the "factory default", received the following error message"
"we are sorry, we are unable to unable to continue with activation at this time Please try again, or contact customer service".
I contacted Apple customer service whom confirmed that the phone is showing as "unlocked" in their system.
New carrier that I am attempting to hook phone up states that the phone is still locked.
What is the solution or workaround?Hello mzpartia,
I found an article from Apple that specifically outlines how to try and troubleshoot this issue. It's called iPhone: Troubleshooting activation issues found here: http://support.apple.com/kb/ts3424.
Resolution
Perform the following steps if you receive one of the messages above:
Restart the iPhone.
Try another means of reaching the activation server and attempt to activate.
Try connecting to Wi-Fi if you're unable to activate using a cellular data connection.
Try connecting to iTunes if you're unable to activate using Wi-Fi.
Restore the iPhone.
If you receive an alert message when you attempt to activate your iPhone, try to place the iPhone in recovery mode and perform a restore. If you're still unable to complete the setup assistant due to an activation error, contact Applefor assistance.
Take care,
Sterling -
Hello everyone. This is my first post and alas it has to be about firevault error.
I recently bought my new macbook pro and i used the migration assistant to transfer all my data from my old macbook which runs on leopard.
Everything seems fine until I try to log in. I use the correct passwords and I get the "You are unable to log in to the FireVault useraccount <USERNAME> at this time. I even use my master password to "reset" my login and when i choose new password and verify it, give a new hint and then I try to log in, i get a shaky screen. No explanation given.
I went to the disk ulity (booting via dvd) to repaid disk, did that nothing out of order...
Thank you everyone in advancehttp://superuser.com/questions/57452/macbook-migration-assistant-and-filevault
http://discussions.apple.com/thread.jspa?messageID=11616539� -
please HELP!! after restore found this error,, We're sorry, we are unable to continue with your activation at this time. Please try again later, or contact customer care???
"We're Sorry, Activation Server Temporarily Unavailable, contact Customer Care...Could Not Be Completed?"
99.9% of the time, the cause of this issue is the fact the phone was jailbroken/hacked to unlock it for use on networks other than the network the phone was originally locked to. Apple maintains a database of officially unlocked iPhones, and when Apple's servers detect phones such as yours, activation stops & you get the message you got.
So, you need to get a sim card from the carrier the phone was originally locked to, or get it officially unlocked, if you want to activate it. Because it appears that it was not officially unlocked. -
You are unable to log in to the File Vault user account "myaccount "...
I know there are various posts already out there on remedies for recovering your data stored on a FileVault account when you receive the following message at the login screen; *"You are unable to log in to the File Vault user account "myaccount " at this time"*, but this genuinely worked for me despite AppleCare providing absolutely no assistance whatsoever. In fact, if I had followed their advise I'd be inconsolable right now having wiped my MacBook Pro and contemplating the prospect of rewriting my two essays due in 3 days time!
I, in a moment of shear stupidity, decided to move the sparsebundle file in my one and only account to trash. Thinking nothing of my foolish actions I shut down for the evening without a care in the world. The next day I started up my computer as usual, and as usual I was prompted at the login screen for my password. I entered the correct password, but was alarmed to see the message above flash before my eyes. Without boring you all with what I did over the weekend waiting for AppleCare to open again on Monday morning. Anyway, this post is specifically for people who have put the sparsebundle of their FileVault-enabled account in the trash (NOT anything else!) without emptying it, of course! The other prerequisite is that you must REMEMBER YOUR FILEVAULT ACCOUNT PASSWORD!
1. Firstly, you must insert *Disc 1 of the Mac OS X Install* discs.
2. Restart your computer holding down the letter S (make sure you are holding this down BEFORE the start up noise sounds)
3. Select the appropriate language and continue to the next screen (DO NOT go past the next screen, the WELCOME screen)
4. At the grey bar at the top, under Utilities, select *Reset Password*
5. Select the Administrator/Root account and proceed to change the password of this account to test
6. Confirm the password by reentering it and click Save
7. Restart your computer and at the login screen you should now be able to select an account named Other
8. The username for this account is root and the password is test (the password you entered earlier)
9. Using Finder, locate the Terminal utility, which can be found in *Applications --> Utilities*
10. Enter the following, ignoring the bold of course (pay attention to lower cases AND spaces!): *defaults write com.apple.finder AppleShowAllFiles TRUE*
11. Hit Enter
12. On the next line, enter: *killall Finder*
13. Hit Enter again
14. Type: exit on the next line and close Terminal
15. This has enabled the hidden files on your computer to be visible
16. You then need to locate the sparsebundle file in the trash of your usual account folder (it could be 501, so search for that too) whilst logged in to the administrator account
17. Once you have found it, click *Go to Folder* under Go in the grey bar and type /Users/
18. Create a *new folder* at this location with a new username
19. Move the sparsebundle from its present location to the folder you have just created
20. Click Get Info on the new folder, and at the very bottom click *Apply to enclosed items*
21. In *System Preferences --> Accounts*, create a new user with EXACTLY the same name as the folder you created (eg. Folder name = burtreynolds, new user = burtreynolds)
22. A window should appear if you have done the above correctly stating *A folder in Users folder already has same name, would you like to use it?*
22. Click OK
23. Click *Show All* at the top of the Accounts window
24. Restart your system and log in to the new account you have created
25. The sparsebundle should now be visible
26. Double-click on the sparsebundle, it will prompt you to enter a password
27. Enter the password of your former account (if you have genuinely forgotten this password, I honestly can't help any further at this point)
28. If the password is correct, the sparsebundle will automatically mount and you will have access to all the files
29. NEVER EVER USE FILEVAULT AGAIN AND BACK UP ALL DATA YOU DON'T WANT TO LOSE!!!
The above worked for me, and to say I'm mildly annoyed with AppleCare is, well, putting it mildly really!I know there are various posts already out there on remedies for recovering your data stored on a FileVault account when you receive the following message at the login screen; *"You are unable to log in to the File Vault user account "myaccount " at this time"*, but this genuinely worked for me despite AppleCare providing absolutely no assistance whatsoever. In fact, if I had followed their advise I'd be inconsolable right now having wiped my MacBook Pro and contemplating the prospect of rewriting my two essays due in 3 days time!
I, in a moment of shear stupidity, decided to move the sparsebundle file in my one and only account to trash. Thinking nothing of my foolish actions I shut down for the evening without a care in the world. The next day I started up my computer as usual, and as usual I was prompted at the login screen for my password. I entered the correct password, but was alarmed to see the message above flash before my eyes. Without boring you all with what I did over the weekend waiting for AppleCare to open again on Monday morning. Anyway, this post is specifically for people who have put the sparsebundle of their FileVault-enabled account in the trash (NOT anything else!) without emptying it, of course! The other prerequisite is that you must REMEMBER YOUR FILEVAULT ACCOUNT PASSWORD!
1. Firstly, you must insert *Disc 1 of the Mac OS X Install* discs.
2. Restart your computer holding down the letter S (make sure you are holding this down BEFORE the start up noise sounds)
3. Select the appropriate language and continue to the next screen (DO NOT go past the next screen, the WELCOME screen)
4. At the grey bar at the top, under Utilities, select *Reset Password*
5. Select the Administrator/Root account and proceed to change the password of this account to test
6. Confirm the password by reentering it and click Save
7. Restart your computer and at the login screen you should now be able to select an account named Other
8. The username for this account is root and the password is test (the password you entered earlier)
9. Using Finder, locate the Terminal utility, which can be found in *Applications --> Utilities*
10. Enter the following, ignoring the bold of course (pay attention to lower cases AND spaces!): *defaults write com.apple.finder AppleShowAllFiles TRUE*
11. Hit Enter
12. On the next line, enter: *killall Finder*
13. Hit Enter again
14. Type: exit on the next line and close Terminal
15. This has enabled the hidden files on your computer to be visible
16. You then need to locate the sparsebundle file in the trash of your usual account folder (it could be 501, so search for that too) whilst logged in to the administrator account
17. Once you have found it, click *Go to Folder* under Go in the grey bar and type /Users/
18. Create a *new folder* at this location with a new username
19. Move the sparsebundle from its present location to the folder you have just created
20. Click Get Info on the new folder, and at the very bottom click *Apply to enclosed items*
21. In *System Preferences --> Accounts*, create a new user with EXACTLY the same name as the folder you created (eg. Folder name = burtreynolds, new user = burtreynolds)
22. A window should appear if you have done the above correctly stating *A folder in Users folder already has same name, would you like to use it?*
22. Click OK
23. Click *Show All* at the top of the Accounts window
24. Restart your system and log in to the new account you have created
25. The sparsebundle should now be visible
26. Double-click on the sparsebundle, it will prompt you to enter a password
27. Enter the password of your former account (if you have genuinely forgotten this password, I honestly can't help any further at this point)
28. If the password is correct, the sparsebundle will automatically mount and you will have access to all the files
29. NEVER EVER USE FILEVAULT AGAIN AND BACK UP ALL DATA YOU DON'T WANT TO LOSE!!!
The above worked for me, and to say I'm mildly annoyed with AppleCare is, well, putting it mildly really! -
I was trying to update operating system of my iphone but it gives the following error(We're sorry, we are unable to continue with your activation at this time) Now my phone is not work working can anyone help?
Is your iphone hacked/jailbroken?
-
Trying to sync an old iPhone to iTunes and error message in iTunes appears: "We are sorry, we are unable to continue with your activation at this time" so unable to sync.
How long has this been going on?
If more than 48 hours, then try a different computer. -
im trying to restore my iphone with itunes and it gives me this error "We're sorry, we are unable to continue with your activation at this time."
This is usually a symptom that the phone was hacked/jailbroken. Was it?
-
when i try to activate itunes on my iphone it continues to say "We're sorry, we are unable to continue with your activation at this time." and now my phone has stuck. what happened?
Hello mzpartia,
I found an article from Apple that specifically outlines how to try and troubleshoot this issue. It's called iPhone: Troubleshooting activation issues found here: http://support.apple.com/kb/ts3424.
Resolution
Perform the following steps if you receive one of the messages above:
Restart the iPhone.
Try another means of reaching the activation server and attempt to activate.
Try connecting to Wi-Fi if you're unable to activate using a cellular data connection.
Try connecting to iTunes if you're unable to activate using Wi-Fi.
Restore the iPhone.
If you receive an alert message when you attempt to activate your iPhone, try to place the iPhone in recovery mode and perform a restore. If you're still unable to complete the setup assistant due to an activation error, contact Applefor assistance.
Take care,
Sterling -
i have restore my ipone, but after that when i restart it and after selecting language and country. when i conntect to itunes, it display this message. We're sorry, we are unable to continue with your activation at this timre
Hello mzpartia,
I found an article from Apple that specifically outlines how to try and troubleshoot this issue. It's called iPhone: Troubleshooting activation issues found here: http://support.apple.com/kb/ts3424.
Resolution
Perform the following steps if you receive one of the messages above:
Restart the iPhone.
Try another means of reaching the activation server and attempt to activate.
Try connecting to Wi-Fi if you're unable to activate using a cellular data connection.
Try connecting to iTunes if you're unable to activate using Wi-Fi.
Restore the iPhone.
If you receive an alert message when you attempt to activate your iPhone, try to place the iPhone in recovery mode and perform a restore. If you're still unable to complete the setup assistant due to an activation error, contact Applefor assistance.
Take care,
Sterling -
We're sorry we are unable to continue with your activation at this time iphone 3gs
i updated my iPhone 3gs to latest iOS 6.0.1 from iOS 4.1 but i'm stuck on Activation. and then i found a solution i deleted lockdown folder from root/var/root/library now my iPhone is not showing activation screen but when i connect my iPhone to my iTunes it gives me an Error "we're sorry we are unable to continue with your activation at this time".
Where, exactly, did you get the phone?
The term "factory unlocked" has no meaning. Apple does not use that term anywhere. iPhones are either locked, unlocked (either purchased directly from Apple or in a country where all iPhones are unlocked) or unlocked by the original carrier.
If you purchased a "factory unlocked" phone from an unauthorized source, or you went to a shop or a web site and had it "factory unlocked", it was hacked. Not legitimately unlocked. -
TS1538 We're sorry, we are unable to continue with your activation at this time.
Hi guys I connected my Iphone 4 to itunes using a usba cabel while i was overseas and **** of a sudden i got this We're sorry, we are unable to continue with your activation at this time. message show up on Itunes .
Does anybody know how to fix this error or atleast explain what has trigerd this error to come up.
Thank you in advance for your help!Contact your cellular carrier. Here's how:
Contact a mobile carrier
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